Gorgias Integration

E-commerce help desk for tickets, customers, voice calls, and support automation. Connect Gorgias support activity to workflows that keep customer records and internal teams synchronized. Start with Watch Customers, then trigger Get a Customer or Get a Job as issues move forward.

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Supported triggers and actions for Gorgias integration

Triggers can detect changes in Gorgias and run actions that can create, search or modify data inside Gorgias automatically [3] — exactly how you set them.

Watch CustomersTriggers when a new customer is created.
Watch JobsTriggers when a new job is created.
Watch New Ticket MessagesTriggers when a new ticket message is created.
Watch New UsersTriggers when a new user is created.
Watch New Voice CallsTriggers when a new voice call is made.
Watch TicketsTriggers when a new ticket is created.
Watch Voice Call RecordingsTriggers when a new voice call recording is created.
Get a CustomerRetrieves a customer based on specified criteria.
Get a JobRetrieves a job from the service.
Get a TicketRetrieves a ticket by its ID.
Get a Ticket MessageRetrieves a ticket message from the service.
Get a UserRetrieves a specific user's information from the service.
List CustomersRetrieves all customers.
List JobsRetrieves all jobs.
List Ticket MessagesRetrieves all ticket messages.
List TicketsRetrieves all tickets.
List UsersRetrieves all users.
List Voice Call RecordingsRetrieves all voice call recordings.
List Voice CallsRetrieves all voice calls.
Search ResourcesSearches for resources based on specified criteria.
Cancel a JobCancels a job that is currently in progress or scheduled.
Create a CustomerCreates a new customer in the system.
Create a JobCreates a new job in the system.
Create a TicketCreates a new ticket in the system.
Create a Ticket MessageCreates a new ticket message.
Create a UserCreates a new user in the system.
Delete a CustomerDeletes a customer from the service.
Delete a TicketDeletes a ticket from the system.
Delete a Ticket MessageDeletes a message from a ticket in the service.
Delete a UserDeletes a user from the service.
Make an API CallPerforms an arbitrary authorized API call.
Update a CustomerUpdates a customer's details in the system.
Update a JobUpdates a job with new information or changes.
Update a TicketUpdates a ticket with new information or status changes.
Update a Ticket MessageUpdates a ticket message in the system.
Update a UserUpdates a user's information.

How to integrate Gorgias in automation workflow?

3 simple steps to make your Gorgias connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Gorgias in workflow

Pick Gorgias app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Gorgias

When prompted, authorize access to Gorgias in WEXTL once. Gorgias credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Gorgias account. Approve?

STEP 3

Build a workflow

Build your workflow with Gorgias yourself or with WEXTL® AI Builder. Connect Gorgias to any available integrations [5], or use HTTP node to go beyond them.

Gorgias

How Gorgias connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Gorgias app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Gorgias supports.

Full Gorgias API documentation

The following table illustrates what fields Gorgias integration require during authorization flow inside our workflow builder [4].

Video slide demonstrates how Gorgias is connected in WEXTL builder [4].

Field	Type	Help
DomainRequired	text	Your company's Domain. For example, https://`domain`.gorgias.com. You need to paste only `domain`.
EmailRequired	email	—
API KeyRequired	password	You can get your API Key via `Account > Settings > REST API`

Connect Gorgias to popular apps on WEXTL

Enter a name of the other app you want to sync with Gorgias below. Click on selected app to explore integration options with Gorgias. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Gorgias integration

Select Watch New Ticket Messages trigger from Gorgias - this will be a starting point in your automation. Whenever event happens in Gorgias, workflow will start [7] from Watch New Ticket Messages node.

Search for Create a Ticket, connect it as the next step of integration sequence. You can use filters between Watch New Ticket Messages and Create a Ticket, so only important data pass from Watch New Ticket Messages to the next step. WEXTL gives you full control over the process of Gorgias automation. All parts of workflow are visible on the canvas [4].

Gorgias on WEXTL has 36 modules for crafting support automations. Explore Gorgias documentation for more.

Video slide demonstrates how Watch New Ticket Messages and Create a Ticket nodes are used in Gorgias workflow.

Video slide demonstrates how Watch New Ticket Messages and Create a Ticket [6] nodes are used in Gorgias workflow.

Frequently asked questions

Common questions about automating Gorgias in your workflows.

Gorgias has 7 triggers, including "Watch Customers", "Watch Jobs", and "Watch New Ticket Messages", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 29 actions, including "Get a Customer", "Get a Job", and "Get a Ticket", and more. Refer to our Gorgias Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Gorgias integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Gorgias official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Gorgias provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Gorgias or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Gorgias inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Gorgias modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Gorgias integration.

Gorgias integration source code, module specs and credentials implementation.
Internal Gorgias integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Gorgias vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Gorgias App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Gorgias Integration

Supported triggers and actions for Gorgias integration