What actions can I run in Gorgias?

29 actions are available, including "Get a Customer", "Get a Job", and "Get a Ticket", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Gorgias Integrations

E-commerce help desk for tickets, customers, voice calls, and support automation. When Gorgias issues update, notify owners or sync status to other systems.

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Watch CustomersTriggers when a new customer is created.
Watch JobsTriggers when a new job is created.
Watch New Ticket MessagesTriggers when a new ticket message is created.
Watch New UsersTriggers when a new user is created.
Watch New Voice CallsTriggers when a new voice call is made.
Watch TicketsTriggers when a new ticket is created.
Watch Voice Call RecordingsTriggers when a new voice call recording is created.
Get a CustomerRetrieves a customer based on specified criteria.
Get a JobRetrieves a job from the service.
Get a TicketRetrieves a ticket by its ID.
Get a Ticket MessageRetrieves a ticket message from the service.
Get a UserRetrieves a specific user's information from the service.
List CustomersRetrieves all customers.
List JobsRetrieves all jobs.
List Ticket MessagesRetrieves all ticket messages.
List TicketsRetrieves all tickets.
List UsersRetrieves all users.
List Voice Call RecordingsRetrieves all voice call recordings.
List Voice CallsRetrieves all voice calls.
Search ResourcesSearches for resources based on specified criteria.
Cancel a JobCancels a job that is currently in progress or scheduled.
Create a CustomerCreates a new customer in the system.
Create a JobCreates a new job in the system.
Create a TicketCreates a new ticket in the system.
Create a Ticket MessageCreates a new ticket message.
Create a UserCreates a new user in the system.
Delete a CustomerDeletes a customer from the service.
Delete a TicketDeletes a ticket from the system.
Delete a Ticket MessageDeletes a message from a ticket in the service.
Delete a UserDeletes a user from the service.
Make an API CallPerforms an arbitrary authorized API call.
Update a CustomerUpdates a customer's details in the system.
Update a JobUpdates a job with new information or changes.
Update a TicketUpdates a ticket with new information or status changes.
Update a Ticket MessageUpdates a ticket message in the system.
Update a UserUpdates a user's information.

When to use Gorgias

Common scenarios where Gorgias automation saves time and reduces manual work.

Trigger workflows automatically when "Watch Customers" fires in Gorgias — start multi-step automations without polling or manual checks.
Automate "Get a Job" in Gorgias as a workflow step — combine it with triggers, filters, and AI steps for full-pipeline coverage.
Layer "Watch New Ticket Messages" from Gorgias with filters, transforms, and AI steps to build automations that match your exact business logic.

How to connect

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

Full API documentation

Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

Connecting Gorgias to WEXTL®

Field	Type	Help
DomainRequired	text	Your company's Domain. For example, https://`domain`.gorgias.com. You need to paste only `domain`.
EmailRequired	email	—
API KeyRequired	password	You can get your API Key via `Account > Settings > REST API`

Use in workflow automation

Start from Gorgias’s Watch New Ticket Messages trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create a Ticket as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 36 ready-made steps for support work, and every run records what went in and what came back.

Gorgias workflow on the canvas: Watch New Ticket Messages then Create a Ticket

Frequently asked questions

Common questions about automating Gorgias in your workflows.

Gorgias has 7 triggers, including "Watch Customers", "Watch Jobs", and "Watch New Ticket Messages", and more. Use them to start workflows the moment Gorgias events fire — no polling required.

Field

Type

Help

DomainRequired

text

Your company's Domain. For example, https://domain.gorgias.com. You need to paste only domain.

EmailRequired

—

API KeyRequired

password

You can get your API Key via Account > Settings > REST API

Use in workflow automation

Start from Gorgias’s Watch New Ticket Messages trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create a Ticket as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 36 ready-made steps for support work, and every run records what went in and what came back.

Gorgias Integrations

When to use Gorgias

How to connect

Use in workflow automation

Frequently asked questions

Gorgias Integrations

When to use Gorgias

How to connect

Connect Gorgias to any app in workflows

Use in workflow automation

Frequently asked questions

Connect Gorgias to any app in workflows

Connect Gorgias to any app in workflows

Connect Gorgias to any app in workflows

Gorgias Integrations

Gorgias triggers and actions

When to use Gorgias

How to connect

Use in workflow automation

Frequently asked questions

What triggers does Gorgias support?

What actions can I run in Gorgias?

Do I need to write code to automate this?

Is the integration secure?

Gorgias Integrations

Gorgias triggers and actions

When to use Gorgias

How to connect

Connect Gorgias to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does Gorgias support?

What actions can I run in Gorgias?

Do I need to write code to automate this?

Is the integration secure?

Connect Gorgias to any app in workflows

Connect Gorgias to any app in workflows

Connect Gorgias to any app in workflows