STEP 1
Connect Chatwoot and Jane
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Chatwoot and Jane Integration
Connect Chatwoot and Jane to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about Chatwoot and Jane
Detailed info you need to know about Chatwoot and Jane integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Chatwoot to Jane
Set up your Chatwoot and Jane integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Chatwoot and Jane nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Chatwoot and Jane. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Chatwoot and Jane work in WEXTL?
WEXTL exposes actions and triggers for Chatwoot and Jane that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Chatwoot triggersJane actions
Chatwoot modules
- Add an Agent to an InboxAdds an agent to a specified inbox.
- Assign a ConversationAssigns a team or a member to a conversation.
- Create a ContactCreates a new contact.
- Create a ConversationCreates a new conversation.
- Create a MessageCreates a new message in the system.
- Create a UserCreates a new account user.
- Create an InboxCreates a new inbox.
- Delete a ContactDeletes a single contact.
- Delete a MessageDeletes a single message from a conversation by ID.
- Get a ContactRetrieves a single contact.
- Get a ConversationRetrieves a single conversation.
- Get an Account ReportReturns an account report for a specific metric.
- Get an InboxRetrieves a single inbox's details.
- Label a ConversationAdds labels to a conversation.
- List Contact ConversationsRetrieves a list of conversations for a contact.
- List ContactsRetrieves a list of contacts from an account.
- List InboxesRetrieves a list of inboxes.
- List MessagesRetrieves a list of messages from a specified conversation.
- Make an API CallPerforms an arbitrary authorized API call.
- Search ContactsSearches for contacts.
- Search ConversationsSearches for conversations.
- Update a ContactUpdates an existing contact.
- Update a ConversationUpdates an existing conversation.
- Update a Conversation Custom AttributesUpdates existing custom attributes for a conversation.
- Update a Conversation PriorityUpdates an existing conversation priority in a given service.
- Update a Conversation StatusUpdates an existing conversation status.
- Update an InboxUpdates an existing inbox by ID.
- Watch EventsTriggers when a specific event occurs.
Jane modules
- Create a Care PlanCreates a new care plan.
- Create a Care Plan ActivityCreates a new care plan activity.
- Create a MedicationCreates a new medication.
- Create an ObservationCreates a new observation in the system.
- Get a Care PlanRetrieves a specific care plan.
- Get a Care Plan ActivityRetrieves a specific care plan activity.
- Get a DisciplineRetrieves a specific discipline.
- Get a LocationRetrieves a specific location.
- Get a MedicationRetrieves a specific medication.
- Get a Medication Change HistoryRetrieves the change history of a medication.
- Get a PatientRetrieves a specific patient.
- Get a Staff MemberRetrieves a specific staff member.
- Get a TreatmentRetrieves a specific treatment.
- Get an AppointmentRetrieves a specific appointment by its ID.
- Get an ObservationRetrieves a specific observation.
- Get an Uploaded DocumentRetrieves a specific uploaded document from the service.
- List AppointmentsRetrieves a list of appointments.
- List DisciplinesRetrieves a list of disciplines.
- List LocationsRetrieves a list of locations.
- List MedicationsRetrieves a list of medications.
- List PatientsRetrieves a list of patients.
- List Staff MembersRetrieves a list of staff members.
- List TreatmentsRetrieves a list of treatments.
- Make an API CallPerforms an arbitrary authorized API call.
- Update a Care PlanUpdates an existing care plan.
- Update a Care Plan ActivityUpdates an existing care plan activity.
- Update a MedicationUpdates an existing medication.
- Update an ObservationUpdates an existing observation.
- Upload a DocumentUploads a new document to the service.
- Watch AppointmentsTriggers when a new appointment is created.
- Watch MedicationsTriggers when a new medication is created.
- Watch PatientsTriggers when a new patient is created.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Chatwoot and Jane integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Chatwoot and Jane.
Connect your Chatwoot and Jane accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Chatwoot's "Watch Events" fires, WEXTL can "Create a Care Plan" in Jane. Chatwoot has 1 trigger (including Watch Events); Jane has 29 actions (including Create a Care Plan, Create a Care Plan Activity, and Create a Medication). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Chatwoot-to-Jane automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Chatwoot (or Jane) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Chatwoot + Jane automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Chatwoot and Jane integration.
- Chatwoot and Jane integration source code, module specs and credentials implementation.
- Our Chatwoot and Jane integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Chatwoot and Jane — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Chatwoot integration information
- Jane integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library