STEP 1
Connect Chatwoot and LiveChat
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Chatwoot and LiveChat Integration
Keep Chatwoot and LiveChat in sync by integrating their events and actions. When support events happen in Chatwoot, update the LiveChat automatically - without any line of code in visual workflow builder.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Learn about Chatwoot and LiveChat
Detailed info you need to know about Chatwoot and LiveChat integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Chatwoot to LiveChat
Set up your Chatwoot and LiveChat integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Chatwoot and LiveChat nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Chatwoot and LiveChat. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Chatwoot and LiveChat work in WEXTL?
WEXTL exposes actions and triggers for Chatwoot and LiveChat that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Chatwoot triggersLiveChat actions
Chatwoot modules
- Add an Agent to an InboxAdds an agent to a specified inbox.
- Assign a ConversationAssigns a team or a member to a conversation.
- Create a ContactCreates a new contact.
- Create a ConversationCreates a new conversation.
- Create a MessageCreates a new message in the system.
- Create an InboxCreates a new inbox.
- Create a UserCreates a new account user.
- Delete a ContactDeletes a single contact.
- Delete a MessageDeletes a single message from a conversation by ID.
- Get a ContactRetrieves a single contact.
- Get a ConversationRetrieves a single conversation.
- Get an Account ReportReturns an account report for a specific metric.
- Get an InboxRetrieves a single inbox's details.
- Label a ConversationAdds labels to a conversation.
- List Contact ConversationsRetrieves a list of conversations for a contact.
- List ContactsRetrieves a list of contacts from an account.
- List InboxesRetrieves a list of inboxes.
- List MessagesRetrieves a list of messages from a specified conversation.
- Make an API CallPerforms an arbitrary authorized API call.
- Search ContactsSearches for contacts.
- Search ConversationsSearches for conversations.
- Update a ContactUpdates an existing contact.
- Update a ConversationUpdates an existing conversation.
- Update a Conversation Custom AttributesUpdates existing custom attributes for a conversation.
- Update a Conversation PriorityUpdates an existing conversation priority in a given service.
- Update a Conversation StatusUpdates an existing conversation status.
- Update an InboxUpdates an existing inbox by ID.
- Watch EventsTriggers when a specific event occurs.
LiveChat modules
- Add User To ChatAdds User To Chat.
- Ban CustomerBans Customer.
- Deactivate ChatDeactivates Chat.
- Delete Chat PropertiesDeletes Chat Properties.
- Delete Event PropertiesDeletes Event Properties.
- Delete Thread PropertiesDeletes Thread Properties.
- Follow ChatFollows Chat.
- Get ChatReturns chat.
- Get CustomerReturns customer.
- List Agents For TransferRetrieves a list of agents for transfer.
- List ArchivesRetrieves a list of archives.
- List ChatsRetrieves a list of chats.
- List Routing StatusesRetrieves a list of routing statuses.
- List ThreadsRetrieves a list of threads.
- Make an API CallPerforms an arbitrary authorized API call.
- Mark Events As SeenMarks Events As Seen.
- MulticastMulticasts.
- Remove User From ChatRemoves User From Chat.
- Request Thread SummaryRequests Thread Summary.
- Resume ChatResumes Chat.
- Send EventSends Event.
- Send Event PreviewSends Event Preview.
- Send Rich Message PostbackSends Rich Message Postback.
- Send Thinking IndicatorSends Thinking Indicator.
- Send Typing IndicatorSends Typing Indicator.
- Set Routing StatusSets Routing Status.
- Start ChatStarts Chat.
- Tag ThreadTags Thread.
- Transfer ChatTransfers Chat.
- Unfollow ChatUnfollows Chat.
- Untag ThreadUntags Thread.
- Update Chat PropertiesUpdates Chat Properties.
- Update CustomerUpdates Customer.
- Update Event PropertiesUpdates Event Properties.
- Update Thread PropertiesUpdates Thread Properties.
- Upload FileUploads File.
- Watch Deactivated ChatsTriggers when a chat is deactivated.
- Watch Incoming ChatsTriggers when a new chat comes in.
- Watch Incoming EventsTriggers when a new event arrives on a chat.
- Watch Rich Message PostbacksTriggers when a visitor uses a rich-message button.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Chatwoot and LiveChat integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Chatwoot and LiveChat.
Connect your Chatwoot and LiveChat accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Chatwoot's "Watch Events" fires, WEXTL can "Add User To Chat" in LiveChat. Chatwoot has 1 trigger (including Watch Events); LiveChat has 36 actions (including Add User To Chat, Ban Customer, and Deactivate Chat). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Chatwoot-to-LiveChat automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Chatwoot (or LiveChat) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Chatwoot + LiveChat automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Chatwoot and LiveChat integration.
- Chatwoot and LiveChat integration source code, module specs and credentials implementation.
- Our Chatwoot and LiveChat integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Chatwoot and LiveChat — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Chatwoot integration information
- LiveChat integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library