STEP 1
Select LiveChat in workflow
Pick LiveChat app in the workflow builder [4] - just one click to select the app.
LiveChat Integration
Live chat for support teams, with chats, customers, and agent routing. Route LiveChat tickets, replies, and customer issues into CRM, chat, and escalation workflows. When Watch Deactivated Chats arrives, automatically continue with Get Chat or Get Customer.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Supported triggers and actions for LiveChat integration
Triggers can detect changes in LiveChat and run actions that can create, search or modify data inside LiveChat automatically [3] — exactly how you set them.
- Watch Deactivated ChatsTriggers when a chat is deactivated.
- Watch Incoming ChatsTriggers when a new chat comes in.
- Watch Incoming EventsTriggers when a new event arrives on a chat.
- Watch Rich Message PostbacksTriggers when a visitor uses a rich-message button.
- Get ChatReturns chat.
- Get CustomerReturns customer.
- List Agents For TransferRetrieves a list of agents for transfer.
- List ArchivesRetrieves a list of archives.
- List ChatsRetrieves a list of chats.
- List Routing StatusesRetrieves a list of routing statuses.
- List ThreadsRetrieves a list of threads.
- Add User To ChatAdds User To Chat.
- Ban CustomerBans Customer.
- Deactivate ChatDeactivates Chat.
- Delete Chat PropertiesDeletes Chat Properties.
- Delete Event PropertiesDeletes Event Properties.
- Delete Thread PropertiesDeletes Thread Properties.
- Follow ChatFollows Chat.
- Make an API CallPerforms an arbitrary authorized API call.
- Mark Events As SeenMarks Events As Seen.
How to integrate LiveChat in automation workflow?
3 simple steps to make your LiveChat connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect LiveChat
When prompted, authorize access to LiveChat in WEXTL once. LiveChat credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your LiveChat account. Approve?
STEP 3
Build a workflow
Build your workflow with LiveChat yourself or with WEXTL® AI Builder. Connect LiveChat to any available integrations [5], or use HTTP node to go beyond them.
LiveChat
How LiveChat connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever LiveChat app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that LiveChat supports.
The following table illustrates what fields LiveChat integration require during authorization flow inside our workflow builder [4].
Connect LiveChat
Client ID*Text
••••••••
Client Secret*Text
••••••••
Demonstration of LiveChat connection step inside WEXTL Workflow Builder [4].
| Field | Type | Help |
|---|---|---|
Client IDRequired | text | Client Id of a server-side app in the Developer Console. The app's Access scopes must include chats--all:ro, chats--all:rw, customers:ro, customers:rw, customers.ban:rw, agents--all:ro, agents--all:rw, agents-bot--all:ro, multicast:rw, and webhooks.configuration:rw. Authorize does not send a scope parameter. There is a limit of 25 access tokens and 25 refresh tokens per client per user. The oldest is revoked. |
Client SecretRequired | password | Client Secret of that app. It is shown once. Send it only from this connection. |
Connect LiveChat to popular apps on WEXTL
Enter a name of the other app you want to sync with LiveChat below. Click on selected app to explore integration options with LiveChat. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with LiveChat integration
Select Watch Deactivated Chats trigger from LiveChat - this will be a starting point in your automation. Whenever event happens in LiveChat, workflow will start [7] from Watch Deactivated Chats node.
Search for Add User To Chat, connect it as the next step of integration sequence. You can use filters between Watch Deactivated Chats and Add User To Chat, so only important data pass from Watch Deactivated Chats to the next step. WEXTL gives you full control over the process of LiveChat automation. All parts of workflow are visible on the canvas [4].
LiveChat on WEXTL has 40 modules for crafting support automations. Explore LiveChat documentation for more.
LiveChat
Watch Deactivated Chats
Front
Performs action
OR
Front
Triggers
LiveChat
Add User To Chat
Demonstration of how visual LiveChat automation [6] looks in WEXTL.
Frequently asked questions
Common questions about automating LiveChat in your workflows.
LiveChat has 4 triggers, including "Watch Deactivated Chats", "Watch Incoming Chats", and "Watch Incoming Events", and more. Triggers are start points of the workflow, and automations may start from them.
Integration has 36 actions, including "Get Chat", "Get Customer", and "List Agents For Transfer", and more. Refer to our LiveChat Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The LiveChat integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by LiveChat official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where LiveChat provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever LiveChat or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for LiveChat inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with LiveChat modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the LiveChat integration.
- LiveChat integration source code, module specs and credentials implementation.
- Internal LiveChat integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official LiveChat vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® LiveChat App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation