STEP 1
Connect Chatwoot and Zendesk Conversations
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Chatwoot and Zendesk Conversations Integration
Connect Chatwoot and Zendesk Conversations to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about Chatwoot and Zendesk Conversations
Detailed info you need to know about Chatwoot and Zendesk Conversations integrations in WEXTL. Explore which modules apps support and how you connect them.
Chatwoot
Open-source customer engagement platform for shared inboxes, live chat, and support workflows. [5]
Zendesk Conversations
Handle messaging conversations through Zendesk Conversations. [6]
How to connect Chatwoot to Zendesk Conversations
Set up your Chatwoot and Zendesk Conversations integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Chatwoot and Zendesk Conversations nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Chatwoot and Zendesk Conversations. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Chatwoot and Zendesk Conversations work in WEXTL?
WEXTL exposes actions and triggers for Chatwoot and Zendesk Conversations that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Chatwoot triggersZendesk Conversations actions
Chatwoot modules
- Add an Agent to an InboxAdds an agent to a specified inbox.
- Assign a ConversationAssigns a team or a member to a conversation.
- Create a ContactCreates a new contact.
- Create a ConversationCreates a new conversation.
- Create a MessageCreates a new message in the system.
- Create a UserCreates a new account user.
- Create an InboxCreates a new inbox.
- Delete a ContactDeletes a single contact.
- Delete a MessageDeletes a single message from a conversation by ID.
- Get a ContactRetrieves a single contact.
- Get a ConversationRetrieves a single conversation.
- Get an Account ReportReturns an account report for a specific metric.
- Get an InboxRetrieves a single inbox's details.
- Label a ConversationAdds labels to a conversation.
- List Contact ConversationsRetrieves a list of conversations for a contact.
- List ContactsRetrieves a list of contacts from an account.
- List InboxesRetrieves a list of inboxes.
- List MessagesRetrieves a list of messages from a specified conversation.
- Make an API CallPerforms an arbitrary authorized API call.
- Search ContactsSearches for contacts.
- Search ConversationsSearches for conversations.
- Update a ContactUpdates an existing contact.
- Update a ConversationUpdates an existing conversation.
- Update a Conversation Custom AttributesUpdates existing custom attributes for a conversation.
- Update a Conversation PriorityUpdates an existing conversation priority in a given service.
- Update a Conversation StatusUpdates an existing conversation status.
- Update an InboxUpdates an existing inbox by ID.
- Watch EventsTriggers when a specific event occurs.
Zendesk Conversations modules
- Create a ClientCreate a client and link it to a channel.
- Create a ConversationCreate a conversation for the specified user(s).
- Create an AppCreates a new app.
- Create an IntegrationCreates a new integration.
- Delete a ConversationDelete an entire conversation record, along with its messages and attachments.
- Delete a MessageDelete a single message of a particular conversation.
- Delete a UserDelete a user, its clients and its conversation history.
- Delete All MessagesDelete all messages of a particular conversation.
- Delete an AppDeletes an existing app.
- Delete an AttachmentRemove an attachment uploaded to conversation.
- Delete an IntegrationDeletes an existing integration.
- Download Message RefDownload a message reference.
- Get a ConversationFetches an individual conversation.
- Get a UserFetches an individual user.
- Get an AppFetches an individual app.
- Get an IntegrationRetrieve an integration.
- Join a ConversationAdds a user to a conversation using their userId.
- Leave a ConversationRemoves a user from a conversation using their userId.
- List AppsReturns a list of apps.
- List ClientsGet all the clients for a particular user,.
- List ConversationsReturns a list of all conversations that a user is part of.
- List IntegrationsRetrieves a list of integrations.
- List MessagesList all messages for a particular conversation.
- List ParticipantsLists all the participants of a particular conversation.
- List UsersReturns a list of users.
- Make an API CallPerform an arbitrary authorized API request.
- Post MessageSend a message in a particular conversation.
- Remove a ClientRemove a particular client and unsubscribe it from all connected conversations.
- Update a ConversationUpdates a conversation record.
- Update a UserUpdates a user.
- Update an AppUpdates an app.
- Update an AttachmentUpload an attachment to conversations to use in future messages.
- Update an IntegrationUpdate certain fields of existing integrations.
- Watch ConversationsListen to new conversation events.
- Watch EventsListen to new webhook events.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Chatwoot and Zendesk Conversations integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Chatwoot and Zendesk Conversations.
Connect your Chatwoot and Zendesk Conversations accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Chatwoot's "Watch Events" fires, WEXTL can "Create a Client" in Zendesk Conversations. Chatwoot has 1 trigger (including Watch Events); Zendesk Conversations has 33 actions (including Create a Client, Create a Conversation, and Create an App). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Chatwoot-to-Zendesk Conversations automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Chatwoot (or Zendesk Conversations) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Chatwoot + Zendesk Conversations automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Chatwoot and Zendesk Conversations integration.
- Chatwoot and Zendesk Conversations integration source code, module specs and credentials implementation.
- Our Chatwoot and Zendesk Conversations integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Chatwoot and Zendesk Conversations — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Chatwoot integration information
- Zendesk Conversations integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library