What actions can I run in Zendesk Conversations?

33 actions are available, including "Get a Conversation", "Get an App", and "Get an Integration", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Zendesk Conversations Integrations

Handle messaging conversations through Zendesk Conversations. Route Zendesk Conversations tickets and replies into CRM, chat, and escalation workflows.

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Watch ConversationsListen to new conversation events.
Watch EventsListen to new webhook events.
Get a ConversationFetches an individual conversation.
Get an AppFetches an individual app.
Get an IntegrationRetrieve an integration.
Get a UserFetches an individual user.
List AppsReturns a list of apps.
List ClientsGet all the clients for a particular user,.
List ConversationsReturns a list of all conversations that a user is part of.
List IntegrationsRetrieves a list of integrations.
List MessagesList all messages for a particular conversation.
List ParticipantsLists all the participants of a particular conversation.
List UsersReturns a list of users.
Create a ClientCreate a client and link it to a channel.
Create a ConversationCreate a conversation for the specified user(s).
Create an AppCreates a new app.
Create an IntegrationCreates a new integration.
Delete a ConversationDelete an entire conversation record, along with its messages and attachments.
Delete All MessagesDelete all messages of a particular conversation.
Delete a MessageDelete a single message of a particular conversation.
Delete an AppDeletes an existing app.
Delete an AttachmentRemove an attachment uploaded to conversation.
Delete an IntegrationDeletes an existing integration.
Delete a UserDelete a user, its clients and its conversation history.
Download Message RefDownload a message reference.
Join a ConversationAdds a user to a conversation using their userId.
Leave a ConversationRemoves a user from a conversation using their userId.
Make an API CallPerform an arbitrary authorized API request.
Post MessageSend a message in a particular conversation.
Remove a ClientRemove a particular client and unsubscribe it from all connected conversations.
Update a ConversationUpdates a conversation record.
Update an AppUpdates an app.
Update an AttachmentUpload an attachment to conversations to use in future messages.
Update an IntegrationUpdate certain fields of existing integrations.
Update a UserUpdates a user.

When to use Zendesk Conversations

Common scenarios where Zendesk Conversations automation saves time and reduces manual work.

Trigger workflows automatically when "Watch Conversations" fires in Zendesk Conversations — start multi-step automations without polling or manual checks.
Use "Get an App" as an automated action in Zendesk Conversations so records stay consistent whenever something changes elsewhere in your stack.
Layer "Get a Conversation" from Zendesk Conversations with filters, transforms, and AI steps to build automations that match your exact business logic.

Frequently asked questions

Common questions about automating Zendesk Conversations in your workflows.

Zendesk Conversations has 2 triggers, including "Watch Conversations" and "Watch Events". Use them to start workflows the moment Zendesk Conversations events fire — no polling required.

Zendesk Conversations Integrations

When to use Zendesk Conversations

Frequently asked questions

Zendesk Conversations Integrations

When to use Zendesk Conversations

Connect Zendesk Conversations to any app in workflows

Frequently asked questions

Connect Zendesk Conversations to any app in workflows

Connect Zendesk Conversations to any app in workflows

Connect Zendesk Conversations to any app in workflows

Zendesk Conversations Integrations

Zendesk Conversations triggers and actions

When to use Zendesk Conversations

Frequently asked questions

What triggers does Zendesk Conversations support?

What actions can I run in Zendesk Conversations?

Do I need to write code to automate this?

Is the integration secure?

Zendesk Conversations Integrations

Zendesk Conversations triggers and actions

When to use Zendesk Conversations

Connect Zendesk Conversations to any app in workflows

Frequently asked questions

What triggers does Zendesk Conversations support?

What actions can I run in Zendesk Conversations?

Do I need to write code to automate this?

Is the integration secure?

Connect Zendesk Conversations to any app in workflows

Connect Zendesk Conversations to any app in workflows

Connect Zendesk Conversations to any app in workflows