Zendesk Conversations Integration

Handle messaging conversations through Zendesk Conversations. Route Zendesk Conversations tickets, replies, and customer issues into CRM, chat, and escalation workflows. When Watch Conversations arrives, automatically continue with Get a Conversation or Get a User.

Explore Documentation

3-day trialCancel anytimeUp to 10 minutes quick set up

GDPR
Data Encryption
2FA
Local Data Region

Supported triggers and actions for Zendesk Conversations integration

Triggers can detect changes in Zendesk Conversations and run actions that can create, search or modify data inside Zendesk Conversations automatically [3] — exactly how you set them.

Watch ConversationsListen to new conversation events.
Watch EventsListen to new webhook events.
Get a ConversationFetches an individual conversation.
Get a UserFetches an individual user.
Get an AppFetches an individual app.
Get an IntegrationRetrieve an integration.
List AppsReturns a list of apps.
List ClientsGet all the clients for a particular user,.
List ConversationsReturns a list of all conversations that a user is part of.
List IntegrationsRetrieves a list of integrations.
List MessagesList all messages for a particular conversation.
List ParticipantsLists all the participants of a particular conversation.
List UsersReturns a list of users.
Create a ClientCreate a client and link it to a channel.
Create a ConversationCreate a conversation for the specified user(s).
Create an AppCreates a new app.
Create an IntegrationCreates a new integration.
Delete a ConversationDelete an entire conversation record, along with its messages and attachments.
Delete a MessageDelete a single message of a particular conversation.
Delete a UserDelete a user, its clients and its conversation history.
Delete All MessagesDelete all messages of a particular conversation.
Delete an AppDeletes an existing app.
Delete an AttachmentRemove an attachment uploaded to conversation.
Delete an IntegrationDeletes an existing integration.
Download Message RefDownload a message reference.
Join a ConversationAdds a user to a conversation using their userId.
Leave a ConversationRemoves a user from a conversation using their userId.
Make an API CallPerform an arbitrary authorized API request.
Post MessageSend a message in a particular conversation.
Remove a ClientRemove a particular client and unsubscribe it from all connected conversations.
Update a ConversationUpdates a conversation record.
Update a UserUpdates a user.
Update an AppUpdates an app.
Update an AttachmentUpload an attachment to conversations to use in future messages.
Update an IntegrationUpdate certain fields of existing integrations.

How to integrate Zendesk Conversations in automation workflow?

3 simple steps to make your Zendesk Conversations connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Zendesk Conversations in workflow

Pick Zendesk Conversations app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Zendesk Conversations

When prompted, authorize access to Zendesk Conversations in WEXTL once. Zendesk Conversations credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Zendesk Conversations account. Approve?

STEP 3

Build a workflow

Build your workflow with Zendesk Conversations yourself or with WEXTL® AI Builder. Connect Zendesk Conversations to any available integrations [5], or use HTTP node to go beyond them.

Zendesk Conversations

How Zendesk Conversations connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Zendesk Conversations app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Zendesk Conversations supports.

Full Zendesk Conversations API documentation

The following table illustrates what fields Zendesk Conversations integration require during authorization flow inside our workflow builder [4].

Demonstration of Zendesk Conversations connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
Zendesk - SubdomainRequired	text	Login into your Zendesk account and copy your domain from your browser tab.
Key IDRequired	text	In Admin Center → Apps and integrations → APIs → Conversations API, click Create API key and enter a name. After clicking Next, copy the Key ID and Secret Key from the shared-secret dialog.
Key SecretRequired	password	Copy the secret from the recenlty obtain credentials

Connect Zendesk Conversations to popular apps on WEXTL

Enter a name of the other app you want to sync with Zendesk Conversations below. Click on selected app to explore integration options with Zendesk Conversations. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Zendesk Conversations integration

Select Watch Conversations trigger from Zendesk Conversations - this will be a starting point in your automation. Whenever event happens in Zendesk Conversations, workflow will start [7] from Watch Conversations node.

Search for Delete a Conversation, connect it as the next step of integration sequence. You can use filters between Watch Conversations and Delete a Conversation, so only important data pass from Watch Conversations to the next step. WEXTL gives you full control over the process of Zendesk Conversations automation. All parts of workflow are visible on the canvas [4].

Zendesk Conversations on WEXTL has 35 modules for crafting support automations. Explore Zendesk Conversations documentation for more.

Zendesk Conversations

Watch Conversations

Gladly

Performs action

Gladly

Triggers

Zendesk Conversations

Delete a Conversation

Demonstration of how visual Zendesk Conversations automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating Zendesk Conversations in your workflows.

Zendesk Conversations has 2 triggers, including "Watch Conversations" and "Watch Events". Triggers are start points of the workflow, and automations may start from them.

Integration has 33 actions, including "Get a Conversation", "Get a User", and "Get an App", and more. Refer to our Zendesk Conversations Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Zendesk Conversations integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Zendesk Conversations official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Zendesk Conversations provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Zendesk Conversations or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Zendesk Conversations inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Zendesk Conversations modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Zendesk Conversations integration.

Zendesk Conversations integration source code, module specs and credentials implementation.
Internal Zendesk Conversations integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Zendesk Conversations vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Zendesk Conversations App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Zendesk Conversations Integration

Supported triggers and actions for Zendesk Conversations integration