STEP 1
Connect Cmercury and Thulium
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Cmercury and Thulium Integration
Connect Cmercury and Thulium to automate communication workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about Cmercury and Thulium
Detailed info you need to know about Cmercury and Thulium integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Cmercury to Thulium
Set up your Cmercury and Thulium integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Cmercury and Thulium nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Cmercury and Thulium. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Cmercury and Thulium work in WEXTL?
WEXTL exposes actions and triggers for Cmercury and Thulium that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Thulium triggersCmercury actions
Thulium modules
- Add Agents to a CampaignAdds a list of agents to an outbound campaign.
- Add Comment to a TicketAdds a comment to a ticket.
- Add Customer Response to a TicketAdds a customer response to a ticket.
- Add Entry to CustomerAdds an entry to customer feeds.
- Add Multiple Records to CRM OutboundAdds multiple records to the specified CRM outbound.
- Answer a PhoneAnswers an agent's phone call when he uses the Thulium Softphone.
- Clone an Outbound CampaignClones an outbound campaign to replicate its settings and structure.
- Create a CampaignCreates a new campaign.
- Create a TicketCreates a new ticket in the system.
- Create a Voicebot InteractionInitiates a voicebot interaction.
- Create an AgentCreates a new agent.
- Create Multiple CustomersCreates multiple customers at once.
- Delete a CampaignRemoves a campaign from the service permanently.
- Delete a ChatDeletes a chat session.
- Delete a CompanyDeletes a specific company.
- Delete a CustomerRemoves a single customer specified by an ID parameter.
- Delete a TicketDeletes a specified ticket from the system.
- Delete Chat ContentRemoves the content of a specified chat conversation and allows selecting a participant or removing it for both.
- Delete Multiple CustomersDeletes multiple customers from the system.
- Delete Multiple Records from Outbound CRMDeletes many records from the CRM outbound.
- Delete Ticket AttachmentsDeletes attachments from a ticket.
- Get a CompanyReturns a single company specified by an ID parameter.
- Get a CustomerReturns a single customer, specified by an ID parameter.
- Get a TicketRetrieves details for a specific ticket.
- Get an AgentRetrieves details for a specific agent.
- Get an Agent StatusReturns the agent status.
- Get an Agent's Last Queue CallReturns the last queue call that an agent interacted with.
- Get Outbound StatsReturns records stats for outbound.
- Hang Up an Agent CallHangs up an agent call.
- Hold an Agent CallPuts an agent's Thulium Softphone on hold.
- List Agent GroupsRetrieves all agent groups.
- List AgentsRetrieves all agents.
- List Agents StatusesRetrieves all agents' statuses.
- List Agents' Work ReportsRetrieves all agents' work reports.
- List Campaign AgentsRetrieves a list of campaign agents.
- List CampaignsRetrieves a list of campaigns.
- List Chat QueuesReturns a list of chat queues.
- List Chat ReportsReturns chat reports.
- List ChatsRetrieves chat conversations.
- List CompaniesReturns a collection of companies matching a specified query.
- List CustomersReturns a collection of customers matching a specified query.
- List Ticket CategoriesReturns a list of ticket categories.
- List Ticket QueuesReturns a list of ticket queues.
- List Ticket StatusesReturns a list of ticket statuses.
- List TicketsRetrieves support tickets.
- Log In an AgentLogs in the specified agent.
- Log Out an AgentLogs out the specified agent.
- Make a Phone CallMakes a call for an agent to the specified phone number.
- Make a Preview CallMakes an outbound call in preview mode.
- Make an API CallPerforms an arbitrary authorized API request.
Cmercury modules
- Activate a Mailing ListActivates an archived mailing list using the API and returns a successfully activated list.
- Add a ContactAdds a contact to the mailing list using the cmercury API. If the contact doesn't already exist, it will be created.
- Add a MessageAdds a new message using the API.
- Add a PhoneAdds a phone number to the SMS list without adding it to the regular mailing list.
- Archive a Mailing ListArchives a mailing list using the provided API and returns a successfully archived list.
- Create a Mailing ListCreates a mailing list using the API.
- Create a Suppression ListCreates a suppression list using the API.
- Get Contact DetailsRetrieves all contact attributes from the email list using this API.
- Get Contact StatusRetrieves the status of a contact, such as Active, Bounced, Unsubscribed, or Trashed.
- Get Mailing ListRetrieves all mailing lists in your cmercury account, including details like list ID, name, sender name, from email address, active subscriber count, and last message date.
- Schedule a MessageUses this API to schedule a message for a future time.
- Send a MessageSends a created message using the API.
- Send a Test MessageSends a quick test message created in the panel.
- Update a ContactUpdates a contact in the mailing list.
- Update a Contact's StatusUpdates the status of a member record on a list using the API.
- Update a ListUpdates an existing mailing list using this API.
- Update a MessageUpdates a message using the API within the panel.
- Upload a Record to a Mailing ListUploads member records to a mailing list using a globally accessible FTP-hosted file.
Frequently asked questions
Common questions about connecting Cmercury and Thulium.
Connect your Cmercury and Thulium accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Thulium's "Watch Agent" fires, WEXTL can "Activate a Mailing List" in Cmercury. Cmercury has 18 actions (including Activate a Mailing List, Add a Contact, and Add a Message); Thulium has 69 actions (including Add Agents to a Campaign, Add Comment to a Ticket, and Add Customer Response to a Ticket). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Cmercury-to-Thulium automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Cmercury (or Thulium) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Cmercury + Thulium automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Cmercury and Thulium integration.
- Cmercury and Thulium integration source code, module specs and credentials implementation.
- Our Cmercury and Thulium integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Cmercury and Thulium — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Cmercury integration information
- Thulium integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library