STEP 1
Connect Freshdesk and Helprace
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Freshdesk and Helprace Integration
Build support workflows between Freshdesk and Helprace on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
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Learn about Freshdesk and Helprace
Detailed info you need to know about Freshdesk and Helprace integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Freshdesk to Helprace
Set up your Freshdesk and Helprace integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Freshdesk and Helprace nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Freshdesk and Helprace. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Freshdesk and Helprace work in WEXTL?
WEXTL exposes actions and triggers for Freshdesk and Helprace that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Freshdesk triggersHelprace actions
Freshdesk modules
- Add Ticket WatcherAdds an agent as a watcher on a ticket.
- Bulk Delete TicketsDeletes multiple tickets at once. This moves them to the trash — Freshdesk permanently erases trashed tickets after 30 days.
- Bulk Remove Ticket WatcherRemoves the authenticated agent as a watcher from multiple tickets at once.
- Bulk Update TicketsUpdates multiple tickets at once with the same property changes.
- Cancel Companies ImportCancels a running companies import job.
- Cancel Contacts ImportCancels a running contacts import job.
- Create Account ExportStarts an account-level data export job.
- Create AgentCreates a new agent.
- Create Agents BulkCreates multiple agents at once.
- Create Automation RuleCreates a new automation rule.
- Create Canned ResponseCreates a new canned response.
- Create Canned Response FolderCreates a new canned-response folder.
- Create Canned Responses BulkCreates multiple canned responses at once.
- Create Collaboration ThreadCreates a new side-conversation (collaboration) thread on a ticket.
- Create Companies ExportStarts a companies export job.
- Create CompanyCreates a new company.
- Create Company FieldCreates a new custom company field.
- Create ContactCreates a new contact.
- Create Contact FieldCreates a new custom contact field.
- Create Contacts ExportStarts a contacts export job.
- Create GroupCreates a new group.
- Create MailboxCreates a new mailbox.
- Create Outbound Email TicketCreates a ticket representing an email your team sent proactively, rather than one received from a requester.
- Create Outbound Message ChannelSends a proactive templated WhatsApp message through Freshdesk's outbound message channel.
- Create SLA PolicyCreates a new SLA policy.
- Create Survey ResponseSubmits a response to a customer-satisfaction survey.
- Create TicketCreates a new ticket, optionally with file attachments.
- Create Ticket FormCreates a new ticket form.
- Create Ticket NoteAdds a private (or public) note to a ticket, optionally with file attachments.
- Create Ticket Satisfaction RatingSubmits a customer satisfaction rating for a ticket (Freshdesk's legacy CSAT surface).
- Create Ticket Time EntryLogs a time entry on a ticket.
- Delete AgentDeletes an agent.
- Delete AttachmentDeletes an attachment.
- Delete Automation RuleDeletes an automation rule.
- Delete CompanyDeletes a company.
- Delete ContactDeletes a contact.
- Delete Contact PermanentlyPermanently deletes a contact, bypassing the trash.
- Delete ConversationDeletes a conversation entry.
- Delete GroupDeletes a group.
- Delete MailboxDeletes a mailbox.
- Delete TicketDeletes a ticket. This moves it to the trash — Freshdesk permanently erases trashed tickets after 30 days unless restored.
- Delete Ticket FormDeletes a ticket form.
- Delete Ticket Form FieldDeletes a field from a ticket form.
- Delete Time EntryDeletes a time entry.
- Forward TicketForwards a ticket by email to one or more recipients.
- Get AccountRetrieves account details.
- Get Admin GroupRetrieves a single group's Admin routing config.
- Get AgentRetrieves a single agent.
- Get Agent AvailabilityRetrieves an agent's availability status.
- Get ArticleRetrieves a single solution article.
Helprace modules
- Add a UserAdds a user to a group.
- Add an OrganizationAdds an organization to a group.
- Create a CommentCreates a new comment.
- Create a ContactCreates a new contact in the system.
- Create a GroupCreates a new group.
- Create a SpaceCreates a new space.
- Create a TeamCreates a new team.
- Create a TicketCreates a new ticket in the system.
- Create a TopicCreates a new topic.
- Create a UserCreates a new user.
- Create an EmailCreates a new email.
- Delete a CommentDeletes a comment from the service.
- Delete a ContactDeletes a contact from the address book.
- Delete a GroupDeletes a specified group from the service.
- Delete a SpaceDeletes a space from the service.
- Delete a TeamDeletes a team from the service.
- Delete a TicketDeletes a ticket from the service.
- Delete a TopicDeletes a topic from the service.
- Delete a UserDeletes a user from the system.
- Delete an EmailDeletes an email from the mailbox.
- Get a CommentRetrieves a comment from the service.
- Get a ContactRetrieves a contact.
- Get a GroupRetrieves information about a specific group.
- Get a SpaceRetrieves a space from the service.
- Get a TeamRetrieves a team.
- Get a TicketRetrieves a ticket.
- Get a TopicRetrieves a topic.
- Get a UserRetrieves a user.
- Get an EmailRetrieves an email from the service.
- List CommentsRetrieves all comments.
- List ContactsRetrieves all contacts.
- List EmailsRetrieves all emails from the service.
- List Group UsersRetrieves all organizations in a group.
- List GroupsRetrieves all groups from the service.
- List OrganizationsRetrieves all organizations in a group.
- List SpacesRetrieves all spaces from the service.
- List TeamsRetrieves all teams.
- List Ticket RepliesRetrieves all replies for a ticket.
- List TicketsRetrieves all tickets.
- List TopicsRetrieves all topics.
- List UsersRetrieves all users.
- Make an API CallPerforms an arbitrary authorized API request.
- Remove a UserRemoves a user from a group.
- Remove an OrganizationRemoves an organization from a group.
- Update a CommentUpdates an existing comment.
- Update a ContactUpdates an existing contact in the system.
- Update a GroupUpdates an existing group.
- Update a SpaceUpdates an existing space.
- Update a TeamUpdates an existing team.
- Update a TicketUpdates an existing ticket.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Freshdesk and Helprace integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Freshdesk and Helprace.
Connect your Freshdesk and Helprace accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Freshdesk's "Watch Companies" fires, WEXTL can "Add a User" in Helprace. Freshdesk has 4 triggers (including Watch Companies, Watch Contacts, and Watch Events); Helprace has 54 actions (including Add a User, Add an Organization, and Create a Comment). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Freshdesk-to-Helprace automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Freshdesk (or Helprace) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Freshdesk + Helprace automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Freshdesk and Helprace integration.
- Freshdesk and Helprace integration source code, module specs and credentials implementation.
- Our Freshdesk and Helprace integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Freshdesk and Helprace — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Freshdesk integration information
- Helprace integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library