Helprace Integration

Customer-support suite pairing a ticketing help desk with self-service community forums. Route Helprace tickets, replies, and customer issues into CRM, chat, and escalation workflows. When Watch Events arrives, automatically continue with Get a Comment or Get a Contact.

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Supported triggers and actions for Helprace integration

Triggers can detect changes in Helprace and run actions that can create, search or modify data inside Helprace automatically [3] — exactly how you set them.

Watch EventsTriggers when a subscribed Helprace webhook event occurs.
Get a CommentRetrieves a comment from the service.
Get a ContactRetrieves a contact.
Get a GroupRetrieves information about a specific group.
Get an EmailRetrieves an email from the service.
Get a SpaceRetrieves a space from the service.
Get a TeamRetrieves a team.
Get a TicketRetrieves a ticket.
Get a TopicRetrieves a topic.
Get a UserRetrieves a user.
List CommentsRetrieves all comments.
List ContactsRetrieves all contacts.
List EmailsRetrieves all emails from the service.
List GroupsRetrieves all groups from the service.
List Group UsersRetrieves all organizations in a group.
List OrganizationsRetrieves all organizations in a group.
List SpacesRetrieves all spaces from the service.
List TeamsRetrieves all teams.
List Ticket RepliesRetrieves all replies for a ticket.
List TicketsRetrieves all tickets.
List TopicsRetrieves all topics.
List UsersRetrieves all users.
Upload an ImageUploads an image file to the specified location.
Add an OrganizationAdds an organization to a group.
Add a UserAdds a user to a group.
Create a CommentCreates a new comment.
Create a ContactCreates a new contact in the system.
Create a GroupCreates a new group.
Create an EmailCreates a new email.
Create a SpaceCreates a new space.
Create a TeamCreates a new team.
Create a TicketCreates a new ticket in the system.
Create a TopicCreates a new topic.
Create a UserCreates a new user.
Delete a CommentDeletes a comment from the service.
Delete a ContactDeletes a contact from the address book.
Delete a GroupDeletes a specified group from the service.
Delete an EmailDeletes an email from the mailbox.
Delete a SpaceDeletes a space from the service.
Delete a TeamDeletes a team from the service.
Delete a TicketDeletes a ticket from the service.
Delete a TopicDeletes a topic from the service.
Delete a UserDeletes a user from the system.
Make an API CallPerforms an arbitrary authorized API request.
Remove an OrganizationRemoves an organization from a group.
Remove a UserRemoves a user from a group.
Update a CommentUpdates an existing comment.
Update a ContactUpdates an existing contact in the system.
Update a GroupUpdates an existing group.
Update an EmailUpdates an existing email.
Update a SpaceUpdates an existing space.
Update a TeamUpdates an existing team.
Update a TicketUpdates an existing ticket.
Update a TopicUpdates an existing topic.
Update a UserUpdates an existing user in the system.

How to integrate Helprace in automation workflow?

3 simple steps to make your Helprace connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Helprace in workflow

Pick Helprace app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Helprace

When prompted, authorize access to Helprace in WEXTL once. Helprace credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Helprace account. Approve?

STEP 3

Build a workflow

Build your workflow with Helprace yourself or with WEXTL® AI Builder. Connect Helprace to any available integrations [5], or use HTTP node to go beyond them.

Helprace

How Helprace connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Helprace app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Helprace supports.

Full Helprace API documentation

The following table illustrates what fields Helprace integration require during authorization flow inside our workflow builder [4].

Video slide demonstrates how Helprace is connected in WEXTL builder [4].

Field	Type	Help
SubdomainRequired	text	Your subdomain. Eg. acme in https://acme.helprace.com
EmailRequired	text	Your email
PasswordRequired	password	Your password

Connect Helprace to popular apps on WEXTL

Enter a name of the other app you want to sync with Helprace below. Click on selected app to explore integration options with Helprace. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Helprace integration

Select Watch Events trigger from Helprace - this will be a starting point in your automation. Whenever event happens in Helprace, workflow will start [7] from Watch Events node.

Search for Add an Organization, connect it as the next step of integration sequence. You can use filters between Watch Events and Add an Organization, so only important data pass from Watch Events to the next step. WEXTL gives you full control over the process of Helprace automation. All parts of workflow are visible on the canvas [4].

Helprace on WEXTL has 55 modules for crafting support automations. Explore Helprace documentation for more.

Video slide demonstrates how Watch Events and Add an Organization nodes are used in Helprace workflow.

Video slide demonstrates how Watch Events and Add an Organization [6] nodes are used in Helprace workflow.

Frequently asked questions

Common questions about automating Helprace in your workflows.

Helprace has 1 trigger, including "Watch Events". Triggers are start points of the workflow, and automations may start from them.

Integration has 54 actions, including "Get a Comment", "Get a Contact", and "Get a Group", and more. Refer to our Helprace Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Helprace integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Helprace official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Helprace provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Helprace or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Helprace inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Helprace modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Helprace integration.

Helprace integration source code, module specs and credentials implementation.
Internal Helprace integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Helprace vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Helprace App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Helprace Integration

Supported triggers and actions for Helprace integration