STEP 1
Connect Freshservice and Helprace
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Freshservice and Helprace Integration
Keep Freshservice and Helprace in sync by integrating their events and actions. When support events happen in Freshservice, update the Helprace automatically - without any line of code in visual workflow builder.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Learn about Freshservice and Helprace
Detailed info you need to know about Freshservice and Helprace integrations in WEXTL. Explore which modules apps support and how you connect them.
Freshservice
IT service desk for tickets, assets, changes, and requesters — create and update incidents, manage conversations, and watch the queue. [5]
How to connect Freshservice to Helprace
Set up your Freshservice and Helprace integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Freshservice and Helprace nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Freshservice and Helprace. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Freshservice and Helprace work in WEXTL?
WEXTL exposes actions and triggers for Freshservice and Helprace that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Freshservice triggersHelprace actions
Freshservice modules
- Add Requester to GroupAdds a requester to a requester group.
- Convert Agent to RequesterConverts an agent into a requester.
- Convert Requester to AgentConverts a requester into an agent.
- Create AgentCreates an agent.
- Create AssetCreates an asset.
- Create Asset ComponentCreates a component on an asset.
- Create Asset TypeCreates an asset type.
- Create ChangeCreates a change.
- Create Change NoteCreates a note on a change.
- Create Child TicketCreates a child ticket under a parent.
- Create DepartmentCreates a department.
- Create GroupCreates an agent group.
- Create LocationCreates a location.
- Create NoteCreates a note on a ticket.
- Create ProblemCreates a problem.
- Create Problem NoteCreates a note on a problem.
- Create ProductCreates a product.
- Create ReleaseCreates a release.
- Create Release NoteCreates a note on a release.
- Create ReplyCreates a reply on a ticket.
- Create RequesterCreates a requester.
- Create Requester GroupCreates a requester group.
- Create SoftwareCreates a software application.
- Create TicketCreates a new ticket.
- Create Ticket TaskCreates a task on a ticket.
- Create Ticket Time EntryCreates a time entry on a ticket.
- Deactivate AgentDeactivates an agent.
- Deactivate RequesterDeactivates a requester.
- Delete AssetDeletes an asset.
- Delete Asset PermanentlyPermanently deletes an asset.
- Delete Asset TypeDeletes an asset type.
- Delete ChangeDeletes a change.
- Delete Change NoteDeletes a change note.
- Delete ConversationDeletes a ticket conversation.
- Delete Conversation AttachmentDeletes an attachment from a conversation.
- Delete DepartmentDeletes a department.
- Delete GroupDeletes an agent group.
- Delete LocationDeletes a location.
- Delete ProblemDeletes a problem.
- Delete Problem NoteDeletes a problem note.
- Delete ProductDeletes a product.
- Delete ReleaseDeletes a release.
- Delete Release NoteDeletes a release note.
- Delete Requester GroupDeletes a requester group.
- Delete SoftwareDeletes a software application.
- Delete TicketDeletes a ticket.
- Delete Ticket AttachmentDeletes an attachment from a ticket.
- Delete Ticket TaskDeletes a ticket task.
- Delete Ticket Time EntryDeletes a ticket time entry.
- Forget AgentPermanently forgets an agent.
Helprace modules
- Add a UserAdds a user to a group.
- Add an OrganizationAdds an organization to a group.
- Create a CommentCreates a new comment.
- Create a ContactCreates a new contact in the system.
- Create a GroupCreates a new group.
- Create a SpaceCreates a new space.
- Create a TeamCreates a new team.
- Create a TicketCreates a new ticket in the system.
- Create a TopicCreates a new topic.
- Create a UserCreates a new user.
- Create an EmailCreates a new email.
- Delete a CommentDeletes a comment from the service.
- Delete a ContactDeletes a contact from the address book.
- Delete a GroupDeletes a specified group from the service.
- Delete a SpaceDeletes a space from the service.
- Delete a TeamDeletes a team from the service.
- Delete a TicketDeletes a ticket from the service.
- Delete a TopicDeletes a topic from the service.
- Delete a UserDeletes a user from the system.
- Delete an EmailDeletes an email from the mailbox.
- Get a CommentRetrieves a comment from the service.
- Get a ContactRetrieves a contact.
- Get a GroupRetrieves information about a specific group.
- Get a SpaceRetrieves a space from the service.
- Get a TeamRetrieves a team.
- Get a TicketRetrieves a ticket.
- Get a TopicRetrieves a topic.
- Get a UserRetrieves a user.
- Get an EmailRetrieves an email from the service.
- List CommentsRetrieves all comments.
- List ContactsRetrieves all contacts.
- List EmailsRetrieves all emails from the service.
- List Group UsersRetrieves all organizations in a group.
- List GroupsRetrieves all groups from the service.
- List OrganizationsRetrieves all organizations in a group.
- List SpacesRetrieves all spaces from the service.
- List TeamsRetrieves all teams.
- List Ticket RepliesRetrieves all replies for a ticket.
- List TicketsRetrieves all tickets.
- List TopicsRetrieves all topics.
- List UsersRetrieves all users.
- Make an API CallPerforms an arbitrary authorized API request.
- Remove a UserRemoves a user from a group.
- Remove an OrganizationRemoves an organization from a group.
- Update a CommentUpdates an existing comment.
- Update a ContactUpdates an existing contact in the system.
- Update a GroupUpdates an existing group.
- Update a SpaceUpdates an existing space.
- Update a TeamUpdates an existing team.
- Update a TicketUpdates an existing ticket.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Freshservice and Helprace integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Freshservice and Helprace.
Connect your Freshservice and Helprace accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Freshservice's "Watch Changes (Polling)" fires, WEXTL can "Add a User" in Helprace. Freshservice has 4 triggers (including Watch Changes (Polling), Watch Problems (Polling), and Watch Tickets); Helprace has 54 actions (including Add a User, Add an Organization, and Create a Comment). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Freshservice-to-Helprace automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Freshservice (or Helprace) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Freshservice + Helprace automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Freshservice and Helprace integration.
- Freshservice and Helprace integration source code, module specs and credentials implementation.
- Our Freshservice and Helprace integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Freshservice and Helprace — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Freshservice integration information
- Helprace integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library