Keep Freshservice and Xurrent aligned: when support events happen in one, update the other automatically.
Example: when Freshservice's "Watch Changes (Polling)" fires, WEXTL can "Add Hours to a Calendar" in Xurrent. Freshservice has 4 triggers (including Watch Changes (Polling), Watch Problems (Polling), and Watch Tickets); Xurrent has 66 actions (including Add Hours to a Calendar, Archive a Person, and Archive a Project).
Common questions about connecting Freshservice and Xurrent.