STEP 1
Connect Freshservice and Xurrent
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Freshservice and Xurrent Integration
Keep Freshservice and Xurrent in sync by integrating their events and actions. When support events happen in Freshservice, update the Xurrent automatically - without any line of code in visual workflow builder.
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Learn about Freshservice and Xurrent
Detailed info you need to know about Freshservice and Xurrent integrations in WEXTL. Explore which modules apps support and how you connect them.
Freshservice
IT service desk for tickets, assets, changes, and requesters — create and update incidents, manage conversations, and watch the queue. [5]
How to connect Freshservice to Xurrent
Set up your Freshservice and Xurrent integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Freshservice and Xurrent nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Freshservice and Xurrent. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Freshservice and Xurrent work in WEXTL?
WEXTL exposes actions and triggers for Freshservice and Xurrent that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Freshservice triggersXurrent actions
Freshservice modules
- Add Requester to GroupAdds a requester to a requester group.
- Convert Agent to RequesterConverts an agent into a requester.
- Convert Requester to AgentConverts a requester into an agent.
- Create AgentCreates an agent.
- Create AssetCreates an asset.
- Create Asset ComponentCreates a component on an asset.
- Create Asset TypeCreates an asset type.
- Create ChangeCreates a change.
- Create Change NoteCreates a note on a change.
- Create Child TicketCreates a child ticket under a parent.
- Create DepartmentCreates a department.
- Create GroupCreates an agent group.
- Create LocationCreates a location.
- Create NoteCreates a note on a ticket.
- Create ProblemCreates a problem.
- Create Problem NoteCreates a note on a problem.
- Create ProductCreates a product.
- Create ReleaseCreates a release.
- Create Release NoteCreates a note on a release.
- Create ReplyCreates a reply on a ticket.
- Create RequesterCreates a requester.
- Create Requester GroupCreates a requester group.
- Create SoftwareCreates a software application.
- Create TicketCreates a new ticket.
- Create Ticket TaskCreates a task on a ticket.
- Create Ticket Time EntryCreates a time entry on a ticket.
- Deactivate AgentDeactivates an agent.
- Deactivate RequesterDeactivates a requester.
- Delete AssetDeletes an asset.
- Delete Asset PermanentlyPermanently deletes an asset.
- Delete Asset TypeDeletes an asset type.
- Delete ChangeDeletes a change.
- Delete Change NoteDeletes a change note.
- Delete ConversationDeletes a ticket conversation.
- Delete Conversation AttachmentDeletes an attachment from a conversation.
- Delete DepartmentDeletes a department.
- Delete GroupDeletes an agent group.
- Delete LocationDeletes a location.
- Delete ProblemDeletes a problem.
- Delete Problem NoteDeletes a problem note.
- Delete ProductDeletes a product.
- Delete ReleaseDeletes a release.
- Delete Release NoteDeletes a release note.
- Delete Requester GroupDeletes a requester group.
- Delete SoftwareDeletes a software application.
- Delete TicketDeletes a ticket.
- Delete Ticket AttachmentDeletes an attachment from a ticket.
- Delete Ticket TaskDeletes a ticket task.
- Delete Ticket Time EntryDeletes a ticket time entry.
- Forget AgentPermanently forgets an agent.
Xurrent modules
- Add Hours to a CalendarAdds hours to a specified calendar.
- Archive a PersonArchives a person in the system.
- Archive a ProjectArchives a project for record-keeping or later retrieval.
- Archive a RequestArchives a request in the system.
- Archive a Time EntryArchives a time entry to maintain historical records.
- Create a PersonCreates a new person in the system.
- Create a ProductCreates a product in the specified service.
- Create a ProjectCreates a project in the selected service or application.
- Create a Project TaskCreates a project task in the specified project management system.
- Create a RequestCreates a request in the system.
- Create a ReservationCreates a reservation for a specific service or event.
- Create a TaskCreates a new task in the specified service.
- Create a TeamCreates a new team within the specified service.
- Create a Time EntryCreates a time entry for a specific user.
- Create an InvoiceCreates an invoice for a specific customer or order.
- Delete a Project TaskDeletes a project task from the service.
- Delete a Time EntryRemoves a time entry from the system.
- Get a Calendar HourRetrieves a calendar hour from the calendar service.
- Get a PersonRetrieves a person by their ID or other identifying information.
- Get a ProductRetrieves a product from a given service.
- Get a ProjectRetrieves a project from the service.
- Get a Project TaskRetrieves a project task.
- Get a RequestRetrieves a request from the service.
- Get a ReservationRetrieves a reservation from the system.
- Get a TaskRetrieves details of a specific task.
- Get a TeamRetrieves a team from the service using a specified unique identifier.
- Get a Time EntryRetrieves a time entry.
- Get a TimesheetRetrieves a timesheet.
- Get an InvoiceRetrieves an invoice based on the provided criteria.
- List Calendar HoursRetrieves all calendar hours of the calendar.
- List Incomplete TimesheetsRetrieves all incomplete timesheets.
- List InvoicesRetrieves all invoices.
- List PeopleRetrieves all persons from the service.
- List ProductsRetrieves all products from the service.
- List Project TasksRetrieves all project tasks.
- List ProjectsRetrieves all projects.
- List RequestsRetrieves all requests from the service.
- List ReservationsRetrieves all reservations.
- List TasksRetrieves all tasks.
- List TeamsRetrieves all teams.
- List Time EntriesRetrieves all time entries.
- List TimesheetsRetrieves all timesheets.
- Lock DatesLocks a specific day.
- Make an API CallPerforms an arbitrary authorized API request.
- Remove Calendar HoursRemoves all hours from a calendar.
- Remove Calendar HoursRemoves calendar hours from a calendar entity.
- Restore a PersonRestores a person by recovering their information or status from a previous state.
- Restore a ProjectRestores a project to its previous state.
- Restore a RequestRestores a request to its previous state.
- Restore a Time EntryRestores a deleted time entry for a specific user.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Freshservice and Xurrent integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Freshservice and Xurrent.
Connect your Freshservice and Xurrent accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Freshservice's "Watch Changes (Polling)" fires, WEXTL can "Add Hours to a Calendar" in Xurrent. Freshservice has 4 triggers (including Watch Changes (Polling), Watch Problems (Polling), and Watch Tickets); Xurrent has 66 actions (including Add Hours to a Calendar, Archive a Person, and Archive a Project). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Freshservice-to-Xurrent automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Freshservice (or Xurrent) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Freshservice + Xurrent automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Freshservice and Xurrent integration.
- Freshservice and Xurrent integration source code, module specs and credentials implementation.
- Our Freshservice and Xurrent integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Freshservice and Xurrent — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Freshservice integration information
- Xurrent integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library