Xurrent Integration

IT service management for incidents, changes, requests, and CMDB data. Route Xurrent tickets, replies, and customer issues into CRM, chat, and escalation workflows. When Watch Events arrives, automatically continue with Get a Calendar Hour or Get a Person.

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Supported triggers and actions for Xurrent integration

Triggers can detect changes in Xurrent and run actions that can create, search or modify data inside Xurrent automatically [3] — exactly how you set them.

Watch EventsTriggers when a Xurrent webhook event occurs.
Get a Calendar HourRetrieves a calendar hour from the calendar service.
Get a PersonRetrieves a person by their ID or other identifying information.
Get a ProductRetrieves a product from a given service.
Get a ProjectRetrieves a project from the service.
Get a Project TaskRetrieves a project task.
Get a RequestRetrieves a request from the service.
Get a ReservationRetrieves a reservation from the system.
Get a TaskRetrieves details of a specific task.
Get a TeamRetrieves a team from the service using a specified unique identifier.
Get a Time EntryRetrieves a time entry.
Get a TimesheetRetrieves a timesheet.
Get an InvoiceRetrieves an invoice based on the provided criteria.
List Calendar HoursRetrieves all calendar hours of the calendar.
List Incomplete TimesheetsRetrieves all incomplete timesheets.
List InvoicesRetrieves all invoices.
List PeopleRetrieves all persons from the service.
List ProductsRetrieves all products from the service.
List Project TasksRetrieves all project tasks.
List ProjectsRetrieves all projects.
List RequestsRetrieves all requests from the service.
List ReservationsRetrieves all reservations.
List TasksRetrieves all tasks.
List TeamsRetrieves all teams.
List Time EntriesRetrieves all time entries.
List TimesheetsRetrieves all timesheets.
Add Hours to a CalendarAdds hours to a specified calendar.
Archive a PersonArchives a person in the system.
Archive a ProjectArchives a project for record-keeping or later retrieval.
Archive a RequestArchives a request in the system.
Archive a Time EntryArchives a time entry to maintain historical records.
Create a PersonCreates a new person in the system.
Create a ProductCreates a product in the specified service.
Create a ProjectCreates a project in the selected service or application.
Create a Project TaskCreates a project task in the specified project management system.
Create a RequestCreates a request in the system.
Create a ReservationCreates a reservation for a specific service or event.
Create a TaskCreates a new task in the specified service.
Create a TeamCreates a new team within the specified service.
Create a Time EntryCreates a time entry for a specific user.
Create an InvoiceCreates an invoice for a specific customer or order.
Delete a Project TaskDeletes a project task from the service.
Delete a Time EntryRemoves a time entry from the system.
Lock DatesLocks a specific day.
Make an API CallPerforms an arbitrary authorized API request.
Remove Calendar HoursRemoves all hours from a calendar.
Remove Calendar HoursRemoves calendar hours from a calendar entity.
Restore a PersonRestores a person by recovering their information or status from a previous state.
Restore a ProjectRestores a project to its previous state.
Restore a RequestRestores a request to its previous state.
Restore a Time EntryRestores a deleted time entry for a specific user.
Trash a PersonDeletes a person's information from the system.
Trash a ProjectTrashes a project, moving it to the deleted items.
Trash a RequestTrashes a request by marking it as deleted.
Trash a Time EntryTrashes a time entry.
Unlock DatesUnlocks the dates for processing or access as needed.
Update a PersonUpdates the details of a person in the system.
Update a ProductUpdates a product's details in the system.
Update a ProjectUpdates a project with new details or changes.
Update a Project TaskUpdates a project task with new information or changes.
Update a RequestUpdates a request with new information.
Update a ReservationUpdates a reservation with new information.
Update a TaskUpdates a task with new information or changes specified.
Update a TeamUpdates a team with new information or modifies existing details.
Update a Time EntryUpdates a time entry for a specific user.
Update an InvoiceUpdates an invoice in the system.
Update Calendar HoursUpdates the calendar hours of a calendar.

How to integrate Xurrent in automation workflow?

3 simple steps to make your Xurrent connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Xurrent in workflow

Pick Xurrent app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Xurrent

When prompted, authorize access to Xurrent in WEXTL once. Xurrent credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Xurrent account. Approve?

STEP 3

Build a workflow

Build your workflow with Xurrent yourself or with WEXTL® AI Builder. Connect Xurrent to any available integrations [5], or use HTTP node to go beyond them.

Xurrent

How Xurrent connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Xurrent app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Xurrent supports.

Full Xurrent API documentation

The following table illustrates what fields Xurrent integration require during authorization flow inside our workflow builder [4].

Demonstration of Xurrent connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
Service URLRequired	select	Select the service URL corresponding to the instance, environment, and region.
Personal TokenRequired	password	You can obtain an OAuth token either by generating a Personal Access Token from 'My Profile' in account
Account IDRequired	text	Account ID

Connect Xurrent to popular apps on WEXTL

Enter a name of the other app you want to sync with Xurrent below. Click on selected app to explore integration options with Xurrent. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Xurrent integration

Select Watch Events trigger from Xurrent - this will be a starting point in your automation. Whenever event happens in Xurrent, workflow will start [7] from Watch Events node.

Search for Add Hours to a Calendar, connect it as the next step of integration sequence. You can use filters between Watch Events and Add Hours to a Calendar, so only important data pass from Watch Events to the next step. WEXTL gives you full control over the process of Xurrent automation. All parts of workflow are visible on the canvas [4].

Xurrent on WEXTL has 67 modules for crafting support automations. Explore Xurrent documentation for more.

Video slide demonstrates how Watch Events and Add Hours to a Calendar nodes are used in Xurrent workflow.

Video slide demonstrates how Watch Events and Add Hours to a Calendar [6] nodes are used in Xurrent workflow.

Frequently asked questions

Common questions about automating Xurrent in your workflows.

Xurrent has 1 trigger, including "Watch Events". Triggers are start points of the workflow, and automations may start from them.

Integration has 66 actions, including "Get a Calendar Hour", "Get a Person", and "Get a Product", and more. Refer to our Xurrent Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Xurrent integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Xurrent official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Xurrent provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Xurrent or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Xurrent inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Xurrent modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Xurrent integration.

Xurrent integration source code, module specs and credentials implementation.
Internal Xurrent integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Xurrent vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Xurrent App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Xurrent Integration

Supported triggers and actions for Xurrent integration