STEP 1
Connect Freshservice and Zendesk Conversations
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Freshservice and Zendesk Conversations Integration
Freshservice
Zendesk Conversations
Demonstration of how apps are integrated in WEXTL workflow builder [4]
Connect Freshservice and Zendesk Conversations to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about Freshservice and Zendesk Conversations
Detailed info you need to know about Freshservice and Zendesk Conversations integrations in WEXTL. Explore which modules apps support and how you connect them.
Freshservice
IT service desk for tickets, assets, changes, and requesters — create and update incidents, manage conversations, and watch the queue. [5]
Zendesk Conversations
Handle messaging conversations through Zendesk Conversations. [6]
How to connect Freshservice to Zendesk Conversations
Set up your Freshservice and Zendesk Conversations integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Freshservice and Zendesk Conversations nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Freshservice and Zendesk Conversations. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Freshservice and Zendesk Conversations work in WEXTL?
WEXTL exposes actions and triggers for Freshservice and Zendesk Conversations that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Freshservice triggersZendesk Conversations actions
Freshservice modules
- Add Requester to GroupAdds a requester to a requester group.
- Convert Agent to RequesterConverts an agent into a requester.
- Convert Requester to AgentConverts a requester into an agent.
- Create AgentCreates an agent.
- Create AssetCreates an asset.
- Create Asset ComponentCreates a component on an asset.
- Create Asset TypeCreates an asset type.
- Create ChangeCreates a change.
- Create Change NoteCreates a note on a change.
- Create Child TicketCreates a child ticket under a parent.
- Create DepartmentCreates a department.
- Create GroupCreates an agent group.
- Create LocationCreates a location.
- Create NoteCreates a note on a ticket.
- Create ProblemCreates a problem.
- Create Problem NoteCreates a note on a problem.
- Create ProductCreates a product.
- Create ReleaseCreates a release.
- Create Release NoteCreates a note on a release.
- Create ReplyCreates a reply on a ticket.
- Create RequesterCreates a requester.
- Create Requester GroupCreates a requester group.
- Create SoftwareCreates a software application.
- Create TicketCreates a new ticket.
- Create Ticket TaskCreates a task on a ticket.
- Create Ticket Time EntryCreates a time entry on a ticket.
- Deactivate AgentDeactivates an agent.
- Deactivate RequesterDeactivates a requester.
- Delete AssetDeletes an asset.
- Delete Asset PermanentlyPermanently deletes an asset.
- Delete Asset TypeDeletes an asset type.
- Delete ChangeDeletes a change.
- Delete Change NoteDeletes a change note.
- Delete ConversationDeletes a ticket conversation.
- Delete Conversation AttachmentDeletes an attachment from a conversation.
- Delete DepartmentDeletes a department.
- Delete GroupDeletes an agent group.
- Delete LocationDeletes a location.
- Delete ProblemDeletes a problem.
- Delete Problem NoteDeletes a problem note.
- Delete ProductDeletes a product.
- Delete ReleaseDeletes a release.
- Delete Release NoteDeletes a release note.
- Delete Requester GroupDeletes a requester group.
- Delete SoftwareDeletes a software application.
- Delete TicketDeletes a ticket.
- Delete Ticket AttachmentDeletes an attachment from a ticket.
- Delete Ticket TaskDeletes a ticket task.
- Delete Ticket Time EntryDeletes a ticket time entry.
- Forget AgentPermanently forgets an agent.
Zendesk Conversations modules
- Create a ClientCreate a client and link it to a channel.
- Create a ConversationCreate a conversation for the specified user(s).
- Create an AppCreates a new app.
- Create an IntegrationCreates a new integration.
- Delete a ConversationDelete an entire conversation record, along with its messages and attachments.
- Delete a MessageDelete a single message of a particular conversation.
- Delete a UserDelete a user, its clients and its conversation history.
- Delete All MessagesDelete all messages of a particular conversation.
- Delete an AppDeletes an existing app.
- Delete an AttachmentRemove an attachment uploaded to conversation.
- Delete an IntegrationDeletes an existing integration.
- Download Message RefDownload a message reference.
- Get a ConversationFetches an individual conversation.
- Get a UserFetches an individual user.
- Get an AppFetches an individual app.
- Get an IntegrationRetrieve an integration.
- Join a ConversationAdds a user to a conversation using their userId.
- Leave a ConversationRemoves a user from a conversation using their userId.
- List AppsReturns a list of apps.
- List ClientsGet all the clients for a particular user,.
- List ConversationsReturns a list of all conversations that a user is part of.
- List IntegrationsRetrieves a list of integrations.
- List MessagesList all messages for a particular conversation.
- List ParticipantsLists all the participants of a particular conversation.
- List UsersReturns a list of users.
- Make an API CallPerform an arbitrary authorized API request.
- Post MessageSend a message in a particular conversation.
- Remove a ClientRemove a particular client and unsubscribe it from all connected conversations.
- Update a ConversationUpdates a conversation record.
- Update a UserUpdates a user.
- Update an AppUpdates an app.
- Update an AttachmentUpload an attachment to conversations to use in future messages.
- Update an IntegrationUpdate certain fields of existing integrations.
- Watch ConversationsListen to new conversation events.
- Watch EventsListen to new webhook events.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Freshservice and Zendesk Conversations integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Freshservice and Zendesk Conversations.
Connect your Freshservice and Zendesk Conversations accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Freshservice's "Watch Changes (Polling)" fires, WEXTL can "Create a Client" in Zendesk Conversations. Freshservice has 4 triggers (including Watch Changes (Polling), Watch Problems (Polling), and Watch Tickets); Zendesk Conversations has 33 actions (including Create a Client, Create a Conversation, and Create an App). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Freshservice-to-Zendesk Conversations automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Freshservice (or Zendesk Conversations) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Freshservice + Zendesk Conversations automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Freshservice and Zendesk Conversations integration.
- Freshservice and Zendesk Conversations integration source code, module specs and credentials implementation.
- Our Freshservice and Zendesk Conversations integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Freshservice and Zendesk Conversations — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Freshservice integration information
- Zendesk Conversations integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library