STEP 1
Connect Gladly and Juvonno
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Gladly and Juvonno Integration
Connect Gladly and Juvonno to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about Gladly and Juvonno
Detailed info you need to know about Gladly and Juvonno integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Gladly to Juvonno
Set up your Gladly and Juvonno integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Gladly and Juvonno nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Gladly and Juvonno. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Gladly and Juvonno work in WEXTL?
WEXTL exposes actions and triggers for Gladly and Juvonno that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Gladly triggersJuvonno actions
Gladly modules
- Add a NoteAdds a note to a conversation.
- Add a Task CommentAdds a comment to a task.
- Add or Remove a Freeform TopicAdds or removes a freeform topic from a conversation.
- Add Topics to a ConversationAdds topics to a conversation.
- Create a TaskCreates a new task.
- Create a Task for a CustomerCreates a task for a customer.
- Create an ItemCreates a new conversation item.
- Create an Item for a CustomerCreates a conversation item for a customer.
- Create Business HoursCreates a new set of business hours.
- Delete a TopicRemoves a topic from a conversation.
- Delete an ItemDeletes a conversation item.
- Delete an ItemDeletes a conversation item for a customer.
- Delete Business HoursDeletes the business hours entry from the service.
- Generate a ReportGenerates a report based on specified parameters and criteria.
- Generate a Work Session ReportGenerates a work session report.
- Get a ConversationRetrieves details for a conversation.
- Get a NoteRetrieves a conversation note.
- Get a TaskRetrieves details for a task.
- Get a Task CommentRetrieves a specific task comment.
- Get a Voice TranscriptRetrieves a voice transcript for a conversation item.
- Get an AgentRetrieves details for an agent.
- Get an Agent Call RecorderRetrieves call recorder settings for an agent.
- Get an ItemRetrieves a specific conversation item.
- Get Business HoursRetrieves details for business hours.
- Get MediaRetrieves media associated with a conversation item.
- List AgentsRetrieves a list of all agents.
- List AudiencesRetrieves a list of all audiences.
- List Business HoursRetrieves a list of business hours.
- List Conversations for a CustomerRetrieves conversations for a customer.
- List Items in a ConversationRetrieves all items in a conversation.
- List Task CommentsRetrieves all comments for a task.
- List TasksRetrieves a list of all tasks.
- Make an API CallPerforms an arbitrary authorized API request.
- Redact a Conversation ItemRedacts sensitive content from a conversation item.
- Reply to a MessageReplies to a conversation message.
- Send an EmailSends an email message.
- Send an SMSSends an SMS message.
- Update a Call Recorder for an AgentUpdates call recorder settings for an agent.
- Update a ConversationUpdates an existing conversation.
- Update a TaskUpdates an existing task.
- Update Business HoursUpdates an existing set of business hours.
- Watch Business HoursTriggers when new business hours are set.
- Watch EventsTriggers when a subscribed Gladly event occurs.
Juvonno modules
- Create a CustomerCreates a new customer record in Juvonno.
- Create a Customer GroupCreates a new customer group for organizing patients.
- Create a Customer InsuranceCreates a new insurance policy record linked to a specific customer.
- Create a Customer NoteAdds a correspondence note to a customer record.
- Create a PayableCreates a new accounts-payable entry in Juvonno.
- Create a PaymentRecords a new payment against an existing invoice.
- Create a StaffCreates a new staff member profile in Juvonno.
- Create an AppointmentCreates a new appointment for a customer at a clinic branch.
- Create an Insurance CompanyCreates a new insurance company record in Juvonno.
- Delete a PaymentPermanently deletes a payment record by its ID.
- Get a BranchRetrieves a single clinic branch record by its ID.
- Get a ComplaintRetrieves a single patient complaint record by its ID.
- Get a CustomerRetrieves a single customer record by its ID.
- Get a Customer DocumentRetrieves a customer document including its base64-encoded file data.
- Get a Customer GroupRetrieves a single customer group by its ID.
- Get a PayableRetrieves a single payable record by its ID.
- Get a PaymentRetrieves a single payment record by its ID.
- Get a StaffRetrieves a single staff member profile by their ID.
- Get an AppointmentRetrieves a single appointment record by its ID.
- Get Appointment AvailabilityReturns available time slots for a practitioner at a given clinic.
- List AppointmentsReturns a paginated list of appointments matching the specified criteria.
- List Branch CustomersReturns a paginated list of customers belonging to a specific branch.
- List Branch OptionsReturns a key-value list of all active branches for use in dropdowns.
- List BranchesReturns complete data objects for all active clinic branches.
- List CommissionsReturns a list of staff commission records.
- List Complaints EncountersReturns a paginated list of encounter IDs associated with a specific complaint.
- List Customer ComplaintsReturns a paginated list of complaints filed for a specific customer.
- List Customer Correspondence NotesReturns all correspondence notes associated with a specific customer.
- List Customer DocumentsReturns a list of document records attached to a specific customer.
- List Customer GoalsReturns a list of treatment goals set for a specific customer.
- List Customer InsuranceReturns all insurance policy records linked to a specific customer.
- List CustomersReturns a paginated list of all customer records in the account.
- List InsuranceReturns complete data objects for all active insurance companies.
- List Insurance OptionsReturns a key-value list of all active insurance companies for use in dropdowns.
- List InvoicesReturns a list of invoices matching the specified filters.
- List StaffsReturns a list of all staff member profiles in the account.
- Make an API CallExecutes an arbitrary authenticated HTTP request to the Juvonno API.
- Search CustomersSearches for customers by name, email, or other criteria and returns matching records.
- Update a CustomerUpdates fields on an existing customer record by its ID.
- Update a Customer GroupUpdates the name or settings of an existing customer group by its ID.
- Update a PayableUpdates fields on an existing payable record by its ID.
- Update a StaffUpdates profile fields on an existing staff member by their ID.
- Update an AppointmentUpdates details on an existing appointment by its ID.
- Upload Customer DocumentUploads and attaches a document file to a customer record.
- Watch AppointmentsTriggers when a new appointment is created or an existing one is modified.
- Watch BranchesTriggers when a clinic branch is created or updated.
- Watch CommissionsTriggers when a commission record is created or updated.
- Watch CustomersTriggers when a new customer is created or an existing one is updated.
- Watch EventsTriggers instantly when Juvonno sends a webhook event notification.
- Watch StaffsTriggers when a staff member record is created or updated.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Gladly and Juvonno integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Gladly and Juvonno.
Connect your Gladly and Juvonno accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Gladly's "Watch Business Hours" fires, WEXTL can "Create a Customer" in Juvonno. Gladly has 2 triggers (including Watch Business Hours and Watch Events); Juvonno has 44 actions (including Create a Customer, Create a Customer Group, and Create a Customer Insurance). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Gladly-to-Juvonno automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Gladly (or Juvonno) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Gladly + Juvonno automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Gladly and Juvonno integration.
- Gladly and Juvonno integration source code, module specs and credentials implementation.
- Our Gladly and Juvonno integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Gladly and Juvonno — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Gladly integration information
- Juvonno integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library