Gladly Support API: Watch Business Hours, Add a Note

About this integration

Customer service platform for conversations, tasks, customers, and agent workflows. Connect it to any workflow without writing code.

You can choose from 2 triggers, 17 search modules and 24 actions. The connection type is basic authentication. Webhook-based triggers fire instantly without polling.

How to connect

The credential form asks for Subdomain, Agent Email, and API Token.

Prefer the interactive builder form? Open it on the app page.

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

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Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

Connecting Gladly to WEXTL®

Field	Type	Help
SubdomainRequired	text	Enter your organization subdomain. For example, if your URL is https://acme.gladly.com, enter acme. This is the unique identifier found at the start of your URL.
Agent EmailRequired	text	Enter the email address used to log into your account. Note that this account must be assigned the API User permission by an administrator in Settings → Users to successfully authenticate.
API TokenRequired	password	Enter your API token. To generate a token, click on your Profile Icon in the bottom left, select Settings, and navigate to API Tokens. Click Create Token to generate a new key. Ensure you copy it immediately as it will not be shown again.

Use it in workflow automation

Start with Watch Business Hours, then add Add a Note.

The canvas below runs Watch Business Hours into Add a Note — watch the video, then drop a node onto the canvas.

Select the Watch Business Hours trigger and the workflow fires automatically when the event occurs — no polling required.

Then add Delete Business Hours as the next node. Branch, filter, or hand off to other integrations from there.

The integration includes 26 ready-made modules for support work — each run logs its inputs and outputs for debugging.

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Gladly workflow on the canvas: Watch Business Hours then Delete Business Hours

Triggers, searches and actions

Explore the fields available for each Gladly trigger, search, and action — 2 triggers, 17 searchs, and 24 actions.