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Gladly

Customer service platform for conversations, tasks, customers, and agent workflows.

2 triggers17 searches24 actionsInstant (webhooks)Auth: API key

AI-assisted documentation12 min read

This documentation is compiled from our integration source code, internal specs for Gladly, its official API documentation and anonymized requests logs we collect from our support team[2].

Open Gladly on WEXTL →

Connecting Gladly takes an active account plus an API access token from your account settings — no other setup is required.[3]

  • SubdomaintextRequired

    Enter your organization subdomain. For example, if your URL is https://acme.gladly.com, enter acme. This is the unique identifier found at the start of your URL.

    [1]
  • Agent EmailtextRequired

    Enter the email address used to log into your account. Note that this account must be assigned the API User permission by an administrator in Settings → Users to successfully authenticate.

    [1]
  • API TokenpasswordRequired

    Enter your API token. To generate a token, click on your Profile Icon in the bottom left, select Settings, and navigate to API Tokens. Click Create Token to generate a new key. Ensure you copy it immediately as it will not be shown again.

    [1]
  1. Log in to your WEXTL account, add the Gladly node module to your workflow, and click Create new credential.
    Instant triggers use webhooks — click Create a webhook first when adding one, then create the credential.
  2. Optional: In the Credential name field, enter a name for the credential.
  3. Enter the authentication credentials you copied from your Gladly account, or follow the on-screen instructions to create the credential.
  4. If prompted, authenticate your account and confirm access.
  5. If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Connecting Gladly to WEXTL®
Video slide demonstrates how to integrate Gladly in the WEXTL visual workflow builder.[4]

Notes

Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →

The list below is a reference of every Gladly node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.

Expand any Gladly node module below to see exactly what it takes in, what it returns, and what connection it needs.

Look for Gladly templates in the WEXTL template library.

Browse templates →
  1. Dentally[2]Browser-based dental practice software with charting, recalls, and NHS or private workflows.
  2. Classe365Student information and school management system for admissions, academics, and administration.
  3. EasyPracticePractice management software for clinics to schedule appointments, manage clients, and send invoices.
  4. ChatwootOpen-source customer engagement platform for shared inboxes, live chat, and support workflows.
  5. ChatlingAI customer-service agent for chatbot contacts and conversations.
More apps in Support category →
  1. WEXTL® Gladly Source Code connector implementation.
  2. Our users use cases and automations.
  3. Official API Documentation for Gladly.
  4. WEXTL® visual workflow builder data.

Last updated: Jul 24, 2026 18:11

How we write our apps documentation

How we compile these docs — sources, AI's role, and how we verify.