Requirements
Connecting Gladly takes an active account plus an API access token from your account settings — no other setup is required.[3]
Get your Gladly credentials
- SubdomaintextRequired
Enter your organization subdomain. For example, if your URL is
[1]https://acme.gladly.com, enteracme. This is the unique identifier found at the start of your URL. - Agent EmailtextRequired
Enter the email address used to log into your account. Note that this account must be assigned the
[1]API Userpermission by an administrator in Settings → Users to successfully authenticate. - API TokenpasswordRequired
Enter your API token. To generate a token, click on your Profile Icon in the bottom left, select Settings, and navigate to API Tokens. Click Create Token to generate a new key. Ensure you copy it immediately as it will not be shown again.
[1]
Connect Gladly in WEXTL
- Log in to your WEXTL account, add the Gladly node module to your workflow, and click Create new credential.Instant triggers use webhooks — click Create a webhook first when adding one, then create the credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your Gladly account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Notes
Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →
Gladly node modules
The list below is a reference of every Gladly node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Expand any Gladly node module below to see exactly what it takes in, what it returns, and what connection it needs.
Watch Business HoursTrigger
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Version | number |
| Created at | date |
| Updated at | date |
| Name | text |
| Primary | boolean |
| Office hours | object |
| Timezone | time |
| Monday | array |
| Tuesday | array |
| Wednesday | array |
| Thursday | array |
| Friday | array |
Watch EventsTrigger
No fields documented.
Get a ConversationAction
Get a NoteAction
Get a TaskAction
Get a Task CommentAction
Get a Voice TranscriptAction
Get an AgentAction
Get an Agent Call RecorderAction
Get an ItemAction
Get Business HoursAction
List AgentsSearch
List Business HoursSearch
List Conversations for a CustomerSearch
List Items in a ConversationSearch
List Task CommentsSearch
List TasksSearch
Add a NoteAction
Input fields[3]
| Field | Type |
|---|---|
Conversation IDRequired | choice |
BodyRequired | text |
Add a Task CommentAction
Add or Remove a Freeform TopicAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
| Body | text |
Add Topics to a ConversationAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
Create a TaskAction
Input fields[3]
| Field | Type |
|---|---|
| ID | text |
AssigneeRequired | object |
Inbox IDRequired | choice |
| Agent ID | choice |
BodyRequired | text |
Due AtRequired | date |
CustomerRequired | object |
| Email Address | |
| Mobile Phone | text |
Create a Task for a CustomerAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
| ID | text |
AssigneeRequired | object |
Inbox IDRequired | choice |
| Agent ID | choice |
BodyRequired | text |
Due AtRequired | date |
Create an ItemAction
Input fields[3]
| Field | Type |
|---|---|
| ID | text |
CustomerRequired | object |
| Email Address | |
| Mobile Phone | text |
ContentRequired | object |
TypeRequired | choice |
| Title | text |
| Body | text |
Activity TypeRequired | choice |
| Source Name | text |
| Link | object |
| Expand By Default | boolean |
| Occurred At | date |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Customer ID | text |
| Timestamp | date |
| Initiator | object |
| ID | text |
| Type | text |
| Responder | object |
| ID | text |
| Type | text |
| Content | object |
| Type | text |
| Title | text |
| Body | text |
| Activity type | text |
| Source name | text |
| Link | object |
| Expand by default | boolean |
| Occurred at | date |
| Received at | date |
Create an Item for a CustomerAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
| ID | text |
ContentRequired | object |
TypeRequired | choice |
| Title | text |
| Body | text |
Activity TypeRequired | choice |
| Source Name | text |
| Link | object |
| Expand By Default | boolean |
| Occurred At | date |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Customer ID | text |
| Timestamp | date |
| Initiator | object |
| ID | text |
| Type | text |
| Responder | object |
| ID | text |
| Type | text |
| Content | object |
| Type | text |
| Title | text |
| Body | text |
| Activity type | text |
| Source name | text |
| Link | object |
| Expand by default | boolean |
| Occurred at | date |
| Received at | date |
Create Business HoursAction
Input fields[3]
| Field | Type |
|---|---|
NameRequired | text |
| Primary | boolean |
TimezoneRequired | text |
| Monday | array |
StartRequired | text |
StopRequired | text |
| Tuesday | array |
StartRequired | text |
StopRequired | text |
| Wednesday | array |
StartRequired | text |
StopRequired | text |
| Thursday | array |
StartRequired | text |
StopRequired | text |
| Friday | array |
StartRequired | text |
StopRequired | text |
| Saturday | array |
StartRequired | text |
StopRequired | text |
| Sunday | array |
StartRequired | text |
StopRequired | text |
| Exceptions | array |
NameRequired | text |
StartRequired | date |
StopRequired | date |
| Schedule Blocks | array |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Version | number |
| Created at | date |
| Updated at | date |
| Name | text |
| Primary | boolean |
| Office hours | object |
| Timezone | time |
| Monday | array |
| Tuesday | array |
| Wednesday | array |
| Thursday | array |
| Friday | array |
| Saturday | array |
| Sunday | array |
| Exceptions | array |
Delete a TopicAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
Delete an ItemAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
Delete an ItemAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
Delete Business HoursAction
Input fields[3]
| Field | Type |
|---|---|
Business Hours IDRequired | choice |
Generate a ReportAction
Generate a Work Session ReportAction
Make an API Calluniversal
Redact a Conversation ItemAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
Reply to a MessageAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
ContentRequired | object |
TypeRequired | choice |
BodyRequired | text |
| Body Plain | text |
Send an EmailAction
Send an SMSAction
Update a Call Recorder for an AgentAction
Input fields[3]
| Field | Type |
|---|---|
Agent IDRequired | choice |
| Recording | boolean |
| Customer ID | choice |
Update a ConversationAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
| Assignee | object |
| Agent ID | choice |
Inbox IDRequired | choice |
| Status | object |
ValueRequired | choice |
| Force | boolean |
Update a TaskAction
Input fields[3]
| Field | Type |
|---|---|
Customer IDRequired | choice |
| Status | choice |
| Body | text |
| Due At | date |
| Assignee | object |
Inbox IDRequired | choice |
| Agent ID | choice |
Update Business HoursAction
Input fields[3]
| Field | Type |
|---|---|
Business Hours IDRequired | choice |
VersionRequired | number |
NameRequired | text |
| Primary | boolean |
TimezoneRequired | text |
| Monday | array |
StartRequired | text |
StopRequired | text |
| Tuesday | array |
StartRequired | text |
StopRequired | text |
| Wednesday | array |
StartRequired | text |
StopRequired | text |
| Thursday | array |
StartRequired | text |
StopRequired | text |
| Friday | array |
StartRequired | text |
StopRequired | text |
| Saturday | array |
StartRequired | text |
StopRequired | text |
| Sunday | array |
StartRequired | text |
StopRequired | text |
| Exceptions | array |
NameRequired | text |
StartRequired | date |
StopRequired | date |
| Schedule Blocks | array |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Version | number |
| Created at | date |
| Updated at | date |
| Name | text |
| Primary | boolean |
| Office hours | object |
| Timezone | time |
| Monday | array |
| Tuesday | array |
| Wednesday | array |
| Thursday | array |
| Friday | array |
| Saturday | array |
| Sunday | array |
| Exceptions | array |
Templates
Look for Gladly templates in the WEXTL template library.
Browse templates →Explore alternative apps
- Dentally[2]Browser-based dental practice software with charting, recalls, and NHS or private workflows.
- Classe365Student information and school management system for admissions, academics, and administration.
- EasyPracticePractice management software for clinics to schedule appointments, manage clients, and send invoices.
- ChatwootOpen-source customer engagement platform for shared inboxes, live chat, and support workflows.
- ChatlingAI customer-service agent for chatbot contacts and conversations.
References
- WEXTL® Gladly Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for Gladly.
- WEXTL® visual workflow builder data.
Last updated: Jul 24, 2026 18:11