STEP 1
Connect Gladly and Semble
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Gladly and Semble Integration
Connect Gladly and Semble to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about Gladly and Semble
Detailed info you need to know about Gladly and Semble integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Gladly to Semble
Set up your Gladly and Semble integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Gladly and Semble nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Gladly and Semble. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Gladly and Semble work in WEXTL?
WEXTL exposes actions and triggers for Gladly and Semble that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Gladly triggersSemble actions
Gladly modules
- Add a NoteAdds a note to a conversation.
- Add a Task CommentAdds a comment to a task.
- Add or Remove a Freeform TopicAdds or removes a freeform topic from a conversation.
- Add Topics to a ConversationAdds topics to a conversation.
- Create a TaskCreates a new task.
- Create a Task for a CustomerCreates a task for a customer.
- Create an ItemCreates a new conversation item.
- Create an Item for a CustomerCreates a conversation item for a customer.
- Create Business HoursCreates a new set of business hours.
- Delete a TopicRemoves a topic from a conversation.
- Delete an ItemDeletes a conversation item.
- Delete an ItemDeletes a conversation item for a customer.
- Delete Business HoursDeletes the business hours entry from the service.
- Generate a ReportGenerates a report based on specified parameters and criteria.
- Generate a Work Session ReportGenerates a work session report.
- Get a ConversationRetrieves details for a conversation.
- Get a NoteRetrieves a conversation note.
- Get a TaskRetrieves details for a task.
- Get a Task CommentRetrieves a specific task comment.
- Get a Voice TranscriptRetrieves a voice transcript for a conversation item.
- Get an AgentRetrieves details for an agent.
- Get an Agent Call RecorderRetrieves call recorder settings for an agent.
- Get an ItemRetrieves a specific conversation item.
- Get Business HoursRetrieves details for business hours.
- Get MediaRetrieves media associated with a conversation item.
- List AgentsRetrieves a list of all agents.
- List AudiencesRetrieves a list of all audiences.
- List Business HoursRetrieves a list of business hours.
- List Conversations for a CustomerRetrieves conversations for a customer.
- List Items in a ConversationRetrieves all items in a conversation.
- List Task CommentsRetrieves all comments for a task.
- List TasksRetrieves a list of all tasks.
- Make an API CallPerforms an arbitrary authorized API request.
- Redact a Conversation ItemRedacts sensitive content from a conversation item.
- Reply to a MessageReplies to a conversation message.
- Send an EmailSends an email message.
- Send an SMSSends an SMS message.
- Update a Call Recorder for an AgentUpdates call recorder settings for an agent.
- Update a ConversationUpdates an existing conversation.
- Update a TaskUpdates an existing task.
- Update Business HoursUpdates an existing set of business hours.
- Watch Business HoursTriggers when new business hours are set.
- Watch EventsTriggers when a subscribed Gladly event occurs.
Semble modules
- Add a Label to a PatientAttach a label reference to a patient.
- Add a Line ItemAdd a line to an existing invoice.
- Add a Membership to a PatientAssign a membership plan to a patient.
- Add a Phone Number to a PatientAdd a phone number entry.
- Add a Relationship to a PatientLink a related person to a patient.
- Add an Invoice PaymentRecord a payment against an invoice.
- Create a BookingCreate a new appointment booking.
- Create a Free-Text RecordAdd a free-text note to a consultation.
- Create a LabelCreates a new label.
- Create a LetterCreate a new patient letter.
- Create a PatientCreate a new patient record.
- Create a ProductCreates a new product.
- Create a TaskCreates a new task.
- Create an Allergy RecordRecord a patient allergy.
- Create an EpisodeCreate an episode of care for a patient.
- Create an Integration TokenGenerate a token for questionnaire/booking prefill.
- Create an InvoiceCreate a new patient invoice.
- Delete a BookingCancel/delete a booking.
- Delete a LabelDeletes an existing label.
- Delete an EpisodeDeletes an existing episode.
- Get a BookingFetch a single booking by ID.
- Get a ConsultationFetch a single consultation by ID.
- Get a ContactFetch a contact by ID.
- Get a Lab RequestFetch a pathology request by ID.
- Get a LetterFetch a specific letter by ID.
- Get a PatientFetch a single patient by ID.
- Get a Patient Integration TokenFetch a patient's integration token for questionnaire prefill.
- Get a PrescriptionFetch a single prescription by ID.
- Get a ProductFetch a single product by ID.
- Get a RecordFetch a single medical record by ID.
- Get a TaskFetch a specific task by ID.
- Get a UserFetch a single user by ID.
- Get an Account StatementFetch a single account statement by ID.
- Get an EpisodeFetch a single episode by ID.
- Get an InvoiceFetch a single invoice by ID.
- Get Availability SettingsFetch all recurring and blocker availabilities.
- List Account StatementsFetch account statements within a date range.
- List BookingsFetch a list of bookings within an optional date range.
- List ConsultationsRetrieve a list of consultations with optional date range filters.
- List ContactsRetrieve a list of contacts with optional filters.
- List Episode TypesFetch episode type reference data.
- List InvoicesFetch invoices with an optional date range filter.
- List Lab RequestsFetch pathology requests within a date range.
- List LabelsFetch a collection of labels with optional search and pagination.
- List LettersFetch letters within a date range.
- List Patient EpisodesFetch a list of patient episodes.
- List Patient RelationshipsFetch all relationships for a patient.
- List PatientsRetrieves a list of patients.
- List PrescriptionsFetch prescriptions in a date range.
- List ProductsFetch a collection of products with optional search, filters, and pagination.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Gladly and Semble integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Gladly and Semble.
Connect your Gladly and Semble accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Gladly's "Watch Business Hours" fires, WEXTL can "Add a Label to a Patient" in Semble. Gladly has 2 triggers (including Watch Business Hours and Watch Events); Semble has 66 actions (including Add a Label to a Patient, Add a Line Item, and Add a Membership to a Patient). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Gladly-to-Semble automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Gladly (or Semble) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Gladly + Semble automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Gladly and Semble integration.
- Gladly and Semble integration source code, module specs and credentials implementation.
- Our Gladly and Semble integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Gladly and Semble — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Gladly integration information
- Semble integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library