STEP 1
Connect Gladly and Watermelon
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Gladly and Watermelon Integration
Build support workflows between Gladly and Watermelon on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
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Learn about Gladly and Watermelon
Detailed info you need to know about Gladly and Watermelon integrations in WEXTL. Explore which modules apps support and how you connect them.
Watermelon
Conversational AI platform for customer chatbots and support automation. [6]
How to connect Gladly to Watermelon
Set up your Gladly and Watermelon integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Gladly and Watermelon nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Gladly and Watermelon. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Gladly and Watermelon work in WEXTL?
WEXTL exposes actions and triggers for Gladly and Watermelon that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Gladly triggersWatermelon actions
Gladly modules
- Add a NoteAdds a note to a conversation.
- Add a Task CommentAdds a comment to a task.
- Add or Remove a Freeform TopicAdds or removes a freeform topic from a conversation.
- Add Topics to a ConversationAdds topics to a conversation.
- Create a TaskCreates a new task.
- Create a Task for a CustomerCreates a task for a customer.
- Create an ItemCreates a new conversation item.
- Create an Item for a CustomerCreates a conversation item for a customer.
- Create Business HoursCreates a new set of business hours.
- Delete a TopicRemoves a topic from a conversation.
- Delete an ItemDeletes a conversation item.
- Delete an ItemDeletes a conversation item for a customer.
- Delete Business HoursDeletes the business hours entry from the service.
- Generate a ReportGenerates a report based on specified parameters and criteria.
- Generate a Work Session ReportGenerates a work session report.
- Get a ConversationRetrieves details for a conversation.
- Get a NoteRetrieves a conversation note.
- Get a TaskRetrieves details for a task.
- Get a Task CommentRetrieves a specific task comment.
- Get a Voice TranscriptRetrieves a voice transcript for a conversation item.
- Get an AgentRetrieves details for an agent.
- Get an Agent Call RecorderRetrieves call recorder settings for an agent.
- Get an ItemRetrieves a specific conversation item.
- Get Business HoursRetrieves details for business hours.
- Get MediaRetrieves media associated with a conversation item.
- List AgentsRetrieves a list of all agents.
- List AudiencesRetrieves a list of all audiences.
- List Business HoursRetrieves a list of business hours.
- List Conversations for a CustomerRetrieves conversations for a customer.
- List Items in a ConversationRetrieves all items in a conversation.
- List Task CommentsRetrieves all comments for a task.
- List TasksRetrieves a list of all tasks.
- Make an API CallPerforms an arbitrary authorized API request.
- Redact a Conversation ItemRedacts sensitive content from a conversation item.
- Reply to a MessageReplies to a conversation message.
- Send an EmailSends an email message.
- Send an SMSSends an SMS message.
- Update a Call Recorder for an AgentUpdates call recorder settings for an agent.
- Update a ConversationUpdates an existing conversation.
- Update a TaskUpdates an existing task.
- Update Business HoursUpdates an existing set of business hours.
- Watch Business HoursTriggers when new business hours are set.
- Watch EventsTriggers when a subscribed Gladly event occurs.
Watermelon modules
- Create a ContactCreates a new contact.
- Create a MessageCreates a new message.
- Get a ContactGets the details of a specific contact.
- Get a ConversationGets the details of a specific conversation.
- Get a MessageRetrieves the details of a specific message.
- List ContactsRetrieves all contacts.
- List ConversationsGets all the company conversations.
- List Custom FieldsRetrieves all custom fields.
- Make an API CallPerforms an authorized request to the specified API.
- Search ContactsRetrieves all search contacts.
- Update a ContactUpdates the details of a specific contact.
- Watch ContactsTriggers when new contacts are created or existing contacts are updated.
- Watch ConversationsTriggers when a new conversation is created.
- Watch Custom FieldsTriggers when a custom field is modified or created.
- Watch EventTriggers when a new Watermelon chat or automation event occurs.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Gladly and Watermelon integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Gladly and Watermelon.
Connect your Gladly and Watermelon accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Gladly's "Watch Business Hours" fires, WEXTL can "Create a Contact" in Watermelon. Gladly has 2 triggers (including Watch Business Hours and Watch Events); Watermelon has 11 actions (including Create a Contact, Create a Message, and Get a Contact). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Gladly-to-Watermelon automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Gladly (or Watermelon) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Gladly + Watermelon automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Gladly and Watermelon integration.
- Gladly and Watermelon integration source code, module specs and credentials implementation.
- Our Gladly and Watermelon integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Gladly and Watermelon — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Gladly integration information
- Watermelon integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library