STEP 1
Connect Gladly and Zoho Desk
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Gladly and Zoho Desk Integration
Keep Gladly and Zoho Desk in sync by integrating their events and actions. When support events happen in Gladly, update the Zoho Desk automatically - without any line of code in visual workflow builder.
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Learn about Gladly and Zoho Desk
Detailed info you need to know about Gladly and Zoho Desk integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Gladly to Zoho Desk
Set up your Gladly and Zoho Desk integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Gladly and Zoho Desk nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Gladly and Zoho Desk. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Gladly and Zoho Desk work in WEXTL?
WEXTL exposes actions and triggers for Gladly and Zoho Desk that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Gladly triggersZoho Desk actions
Gladly modules
- Add a NoteAdds a note to a conversation.
- Add a Task CommentAdds a comment to a task.
- Add or Remove a Freeform TopicAdds or removes a freeform topic from a conversation.
- Add Topics to a ConversationAdds topics to a conversation.
- Create an ItemCreates a new conversation item.
- Create an Item for a CustomerCreates a conversation item for a customer.
- Create a TaskCreates a new task.
- Create a Task for a CustomerCreates a task for a customer.
- Create Business HoursCreates a new set of business hours.
- Delete an ItemDeletes a conversation item.
- Delete an ItemDeletes a conversation item for a customer.
- Delete a TopicRemoves a topic from a conversation.
- Delete Business HoursDeletes the business hours entry from the service.
- Generate a ReportGenerates a report based on specified parameters and criteria.
- Generate a Work Session ReportGenerates a work session report.
- Get a ConversationRetrieves details for a conversation.
- Get an AgentRetrieves details for an agent.
- Get an Agent Call RecorderRetrieves call recorder settings for an agent.
- Get an ItemRetrieves a specific conversation item.
- Get a NoteRetrieves a conversation note.
- Get a TaskRetrieves details for a task.
- Get a Task CommentRetrieves a specific task comment.
- Get a Voice TranscriptRetrieves a voice transcript for a conversation item.
- Get Business HoursRetrieves details for business hours.
- Get MediaRetrieves media associated with a conversation item.
- List AgentsRetrieves a list of all agents.
- List AudiencesRetrieves a list of all audiences.
- List Business HoursRetrieves a list of business hours.
- List Conversations for a CustomerRetrieves conversations for a customer.
- List Items in a ConversationRetrieves all items in a conversation.
- List Task CommentsRetrieves all comments for a task.
- List TasksRetrieves a list of all tasks.
- Make an API CallPerforms an arbitrary authorized API request.
- Redact a Conversation ItemRedacts sensitive content from a conversation item.
- Reply to a MessageReplies to a conversation message.
- Send an EmailSends an email message.
- Send an SMSSends an SMS message.
- Update a Call Recorder for an AgentUpdates call recorder settings for an agent.
- Update a ConversationUpdates an existing conversation.
- Update a TaskUpdates an existing task.
- Update Business HoursUpdates an existing set of business hours.
- Watch Business HoursTriggers when new business hours are set.
- Watch EventsTriggers when a subscribed Gladly event occurs.
Zoho Desk modules
- Add Accounts to ContactLinks one or more accounts to a contact.
- Add Tags to TicketAdds one or more tags to a ticket.
- Add Ticket FollowersAdds agents as followers of a ticket.
- Add Ticket Time EntryLogs time on a ticket.
- Close TicketsCloses one or more tickets.
- Create AccountCreates a new account.
- Create Account CommentAdds a comment to an account.
- Create CallLogs a new call.
- Create ContactCreates a new contact.
- Create Contact CommentAdds a comment to a contact.
- Create Email Reply DraftSaves an email reply on a ticket as a draft.
- Create EventCreates a new event.
- Create ProductCreates a new product.
- Create TaskCreates a new task.
- Create Task CommentAdds a comment to a task.
- Create TicketCreates a new ticket.
- Create Ticket ApprovalRequests an approval on a ticket.
- Create Ticket CommentAdds a comment to a ticket.
- Delete Account CommentDeletes a comment from an account.
- Delete AccountsMoves one or more accounts to the recycle bin.
- Delete CallsMoves one or more calls to the recycle bin.
- Delete Contact CommentDeletes a comment from a contact.
- Delete ContactsMoves one or more contacts to the recycle bin.
- Delete EventsMoves one or more events to the recycle bin.
- Delete ProductsMoves one or more products to the recycle bin.
- Delete Reply DraftDeletes a draft reply from a ticket.
- Delete Task CommentDeletes a comment from a task.
- Delete TasksMoves one or more tasks to the recycle bin.
- Delete Thread AttachmentRemoves a file from a draft reply.
- Delete Ticket AttachmentDeletes a file attached to a ticket.
- Delete Ticket CommentDeletes a comment from a ticket.
- Delete Ticket ResolutionRemoves the resolution note from a ticket.
- Delete TicketsMoves one or more tickets to the recycle bin.
- Delete Ticket Time EntryDeletes a time entry from a ticket.
- Download Thread AttachmentDownloads a file attached to a ticket thread.
- Get AccountReturns a single account.
- Get Account CommentReturns a single comment on an account.
- Get Account HistoryRetrieves the ticket activity history of an account.
- Get AgentReturns a single agent.
- Get Agent by EmailReturns the agent who has an email address.
- Get CallReturns a single call.
- Get ContactReturns a single contact.
- Get Contact CommentReturns a single comment on a contact.
- Get Contact HistoryRetrieves the ticket activity history of a contact.
- Get DepartmentReturns a single department.
- Get EventReturns a single event.
- Get Latest Ticket ThreadReturns the most recent thread of a ticket.
- Get My Agent ProfileReturns the profile of the connected agent.
- Get Original Email ContentReturns the original email source of a thread.
- Get ProductReturns a single product.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Gladly and Zoho Desk integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Gladly and Zoho Desk.
Connect your Gladly and Zoho Desk accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Gladly's "Watch Business Hours" fires, WEXTL can "Add Accounts to Contact" in Zoho Desk. Gladly has 2 triggers (including Watch Business Hours and Watch Events); Zoho Desk has 141 actions (including Add Accounts to Contact, Add Tags to Ticket, and Add Ticket Followers). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Gladly-to-Zoho Desk automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Gladly (or Zoho Desk) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Gladly + Zoho Desk automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Gladly and Zoho Desk integration.
- Gladly and Zoho Desk integration source code, module specs and credentials implementation.
- Our Gladly and Zoho Desk integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Gladly and Zoho Desk — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Gladly integration information
- Zoho Desk integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library