SyncroMSP Integration

Manage SyncroMSP customers, tickets, invoices, assets, and RMM alerts from your workflows. Connect SyncroMSP to AI driven workflows so CRM updates and follow ups happen automatically. Start from Watch New Tickets and let Get a List of Assets for a Specific Contact or Get a List of Product SKUs handle the next step.

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Supported triggers and actions for SyncroMSP integration

Triggers can detect changes in SyncroMSP and run actions that can create, search or modify data inside SyncroMSP automatically [3] — exactly how you set them.

Watch New TicketsTriggers when new tickets are detected.
Get a List of Assets for a Specific ContactReturns a list of assets for a specific contact.
Get a List of Product SKUsReturns a list of product skus.
Get a Paginated Flat List of Comments Across Multiple TicketsReturns a paginated flat list of comments across multiple tickets.
Get a Paginated List of AppointmentsReturns a paginated list of appointments.
Get a Paginated List of AssetsReturns a paginated list of assets.
Get a Paginated List of ContactsReturns a paginated list of contacts.
Get a Paginated List of ContractsReturns a paginated list of contracts.
Get a Paginated List of CustomersReturns a paginated list of customers.
Get a Paginated List of Customers for Autocomplete QueryReturns a paginated list of customers for autocomplete query.
Get a Paginated List of EstimatesReturns a paginated list of estimates.
Get a Paginated List of InvoicesReturns a paginated list of invoices.
Get a Paginated List of Invoice SchedulesReturns a paginated list of invoice schedules.
Get a Paginated List of LeadsReturns a paginated list of leads.
Get a Paginated List of Payment MethodsReturns a paginated list of payment methods.
Get a Paginated List of PaymentsReturns a paginated list of payments.
Get a Paginated List of Product CategoriesReturns a paginated list of product categories.
Get a Paginated List of ProductsReturns a paginated list of products.
Get a Paginated List of Product SerialsReturns a paginated list of product_serials.
Get a Paginated List of Purchase OrdersReturns a paginated list of purchase orders.
Get a Paginated List of RMM AlertsReturns a paginated list of rmm alerts.
Get a Paginated List of TicketsReturns a paginated list of tickets.
Get a Paginated List of Ticket TimersReturns a paginated list of ticket timers.
Get a Paginated List of TimelogsReturns a paginated list of timelogs.
Get a Paginated List of UsersReturns a paginated list of users.
Get a Paginated List of VendorsReturns a paginated list of vendors.
Get a Product by BarcodeReturns a product by barcode.
Get Comments for a TicketReturns comments for a ticket.
Get Last TimelogReturns last timelog.
Get Latest CustomerReturns latest customer.
Get the Associated Ticket for an InvoiceReturns the associated ticket for an invoice.
Get the Current UserReturns the current user.
Get Tickets SettingsReturns tickets settings.
Retrieves a Contact by IDRetrieves retrieves a contact by id.
Retrieves a Contract by IDRetrieves retrieves a contract by id.
Retrieves a Customer by IDRetrieves retrieves a customer by id.
Retrieves a Lead by IDRetrieves retrieves a lead by id.
Retrieves an Appointment by IDRetrieves retrieves an appointment by id.
Retrieves an Asset by IDRetrieves retrieves an asset by id.
Retrieves an Estimate by ID or NumberRetrieves retrieves an estimate by id or number.
Retrieves an Existing User by IDRetrieves retrieves an existing user by id.
Retrieves an Invoice by ID or NumberRetrieves retrieves an invoice by id or number.
Retrieves an RMM Alert by IDRetrieves retrieves an rmm alert by id.
Retrieves a Payment by IDRetrieves retrieves a payment by id.
Retrieves a Product by IDRetrieves retrieves a product by id.
Retrieves a Purchase Order by IDRetrieves retrieves a purchase order by id.
Retrieves a Schedule by IDRetrieves retrieves a schedule by id.
Retrieves Assets by IDRetrieves retrieves assets by id.
Retrieves a Ticket by IDRetrieves retrieves a ticket by id.
Retrieves a Vendor PageRetrieves retrieves a vendor page.
Retrieves Installed Applications for an AssetRetrieves retrieves installed applications for an asset.
Retrieves Windows Patch Data for an AssetRetrieves retrieves windows patch data for an asset.
Adds a Comment to a TicketPerforms the a Comment to a Ticket operation.
Adds a Line Item to an EstimatePerforms the a Line Item to an Estimate operation.
Adds a Line Item to an Invoice SchedulePerforms the a Line Item to an Invoice Schedule operation.
Adds a Product to a Purchase OrderPerforms the a Product to a Purchase Order operation.
Adds Product Serials to a Line ItemPerforms the product Serials to a Line Item operation.
Attach a File to a TicketAttaches a file to a ticket.
Charges a Ticket TimerPerforms the a Ticket Timer operation.
Convert Estimate To InvoiceConverts estimate to invoice.
Create a ContactCreates a contact.
Create a ContractCreates a contract.
Create a CustomerCreates a customer.
Create a LeadCreates a lead.
Create an AppointmentCreates an appointment.
Create an AssetCreates an asset.
Create an EstimateCreates an estimate.
Create a New Line ItemCreates a new line item.
Create an InvoiceCreates an invoice.
Create an Invoice ScheduleCreates an invoice schedule.
Create an RMM AlertCreates an rmm alert.
Create a PaymentCreates a payment.
Create a ProductCreates a product.
Create a Product ImageCreates a product image.
Create a Product SerialCreates a product serial.
Create a Product SKUCreates a product sku.
Create a Purchase OrderCreates a purchase order.
Create a TicketCreates a ticket.
Create a Ticket Line ItemCreates a ticket line item.
Create a Ticket Timer for a TicketCreates a ticket timer for a ticket.
Create a Ticket Timer That Starts RunningCreates a ticket timer that starts running.
Create a VendorCreates a vendor.
Delete a ContactDeletes a contact.
Delete a Contract by IDDeletes a contract by id.
Delete a Customer by IDDeletes a customer by id.
Delete a Line ItemDeletes a line item.
Delete an a Line Item of an Invoice by IDDeletes an a line item of an invoice by id.
Delete an Appointment by IDDeletes an appointment by id.
Delete an Estimate by IDDeletes an estimate by id.
Delete an Invoice by IDDeletes an invoice by id.
Delete a Product ImageDeletes a product image.
Delete a Product SKU by IDDeletes a product sku by id.
Delete a Schedule by IDDeletes a schedule by id.
Delete a Ticket AttachmentDeletes a ticket attachment.
Delete a Ticket by IDDeletes a ticket by id.
Delete a Ticket Line ItemDeletes a ticket line item.
Delete a Ticket TimerDeletes a ticket timer.
Deletes/Clears an RMM Alert by IDPerforms the an RMM Alert by ID operation.
Make an API CallPerforms an arbitrary authorized API call.
Mute RMM AlertMutes rmm alert.
Pauses a Running Ticket TimerPerforms the a Running Ticket Timer operation.
Print EstimatePrints estimate.
Print InvoicePrints invoice.
Print TicketPrints ticket.
Receive Purchase OrderReceives purchase_order.
Removes a Line Item from an Invoice SchedulePerforms the a Line Item from an Invoice Schedule operation.
Send Estimate EmailSends estimate email.
Send Invoice EmailSends invoice email.
Starts (or Resumes a Paused) Ticket TimerPerforms the (or Resumes a Paused) Ticket Timer operation.
Stops a Running or Paused Ticket TimerPerforms the a Running or Paused Ticket Timer operation.
Update a Location QuantityUpdates a location quantity.
Update an a Line Item of an Invoice by IDUpdates an a line item of an invoice by id.
Update an Existing Appointment by IDUpdates an existing appointment by id.
Update an Existing Asset by IDUpdates an existing asset by id.
Update an Existing ContactUpdates an existing contact.
Update an Existing Contract by IDUpdates an existing contract by id.
Update an Existing Customer by IDUpdates an existing customer by id.
Update an Existing Estimate by IDUpdates an existing estimate by id.
Update an Existing Invoice by IDUpdates an existing invoice by id.
Update an Existing Invoice Schedule by IDUpdates an existing invoice schedule by id.
Update an Existing Lead by IDUpdates an existing lead by id.
Update an Existing Product by IDUpdates an existing product by id.
Update an Existing Product Serial by IDUpdates an existing product serial by id.
Update an Existing Product SKU by IDUpdates an existing product sku by id.
Update an Existing Ticket by IDUpdates an existing ticket by id.
Update an Existing Ticket Line ItemUpdates an existing ticket line item.
Update an Existing Ticket TimerUpdates an existing ticket timer.
Update an Existing Ticket Timer by IDUpdates an existing ticket timer by id.
Update an Existing Vendor Page by IDUpdates an existing vendor page by id.
Update a Purchase OrderUpdates a purchase order.
Update a TimelogUpdates a timelog.
Update Estimate Line ItemUpdates estimate line item.
Update Schedule Line ItemUpdates Schedule Line Item.
Upload an Attachment to a Purchase OrderUploads an attachment to a purchase order.

How to integrate SyncroMSP in automation workflow?

3 simple steps to make your SyncroMSP connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select SyncroMSP in workflow

Pick SyncroMSP app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect SyncroMSP

When prompted, authorize access to SyncroMSP in WEXTL once. SyncroMSP credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your SyncroMSP account. Approve?

STEP 3

Build a workflow

Build your workflow with SyncroMSP yourself or with WEXTL® AI Builder. Connect SyncroMSP to any available integrations [5], or use HTTP node to go beyond them.

SyncroMSP

How SyncroMSP connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever SyncroMSP app is called in workflows. That allows your crm automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that SyncroMSP supports.

Full SyncroMSP API documentation

The following table illustrates what fields SyncroMSP integration require during authorization flow inside our workflow builder [4].

Demonstration of SyncroMSP connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
SubdomainRequired	text	The subdomain of your account (the part before .syncromsp.com).
API KeyRequired	password	—

Connect SyncroMSP to popular apps on WEXTL

Enter a name of the other app you want to sync with SyncroMSP below. Click on selected app to explore integration options with SyncroMSP. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with SyncroMSP integration

Select Watch New Tickets trigger from SyncroMSP - this will be a starting point in your automation. Whenever event happens in SyncroMSP, workflow will start [7] from Watch New Tickets node.

Search for Create a Ticket Line Item, connect it as the next step of integration sequence. You can use filters between Watch New Tickets and Create a Ticket Line Item, so only important data pass from Watch New Tickets to the next step. WEXTL gives you full control over the process of SyncroMSP automation. All parts of workflow are visible on the canvas [4].

SyncroMSP on WEXTL has 134 modules for combining crm automations. Explore SyncroMSP documentation for more.

SyncroMSP

Watch New Tickets

Freshworks CRM

Performs action

Freshworks CRM

Triggers

SyncroMSP

Create a Ticket Line Item

Demonstration of how visual SyncroMSP automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating SyncroMSP in your workflows.

SyncroMSP has 1 trigger, including "Watch New Tickets". Triggers are start points of the workflow, and automations may start from them.

Integration has 133 actions, including "Get a List of Assets for a Specific Contact", "Get a List of Product SKUs", and "Get a Paginated Flat List of Comments Across Multiple Tickets", and more. Refer to our SyncroMSP Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The SyncroMSP integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by SyncroMSP official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where SyncroMSP provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever SyncroMSP or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for SyncroMSP inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with SyncroMSP modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the SyncroMSP integration.

SyncroMSP integration source code, module specs and credentials implementation.
Internal SyncroMSP integration documentation, structured input and output parameters, scopes, and authentication methods.
Official SyncroMSP vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® SyncroMSP App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

SyncroMSP Integration

Supported triggers and actions for SyncroMSP integration