Affinda and Assembled Integration

Assembled modules

• Cancel Time Off Request Cancels an existing time off request.
• Create an Activity Creates an activity in the schedule with the given details.
• Create an Article Creates a knowledge article from the given file content and metadata.
• Create an Assignment Changes one attribute of a person, such as their assignment.
• Create Conversations Creates conversations, overwriting any that already exist with the same ID.
• Create Forecast Adjustments Creates one or more forecast adjustments in a single call.
• Create Forecast Outliers Creates one or more forecast outliers in a single call.
• Create People Creates one or more people with the given details.
• Create Queues Creates multiple queues in a single call.
• Create Sites Creates multiple sites in a single call.
• Create Skills Creates multiple skills in a single call.
• Create Teams Creates multiple teams in a single call.
• Delete a Forecast Adjustment Deletes a single forecast adjustment.
• Delete a Forecast Outlier Deletes a single forecast outlier.
• Delete a Person Deletes a person by ID.
• Delete Activities Deletes all activities that match the given filters.
• Delete an Article Deletes a knowledge article.
• Delete Queues Deletes multiple queues in a single call.
• Delete Sites Deletes multiple sites in a single call.
• Delete Skills Deletes multiple skills in a single call.
• Delete Teams Deletes multiple teams in a single call.
• Get a Conversation Retrieves the details of a single conversation, for example to hand it off to an agent.
• Get a Person Retrieves a single person by ID.
• Get a Working Hours Record Retrieves the details of a single working hours record.
• List Activities Searches activities that match the given filters.
• List Assignment Updates Lists assignment updates across everyone in your company.
• List Assignments Lists a person's assignments over a window of time.
• List Conversations Searches conversations, including message content, timestamps, sources used and quality review metrics.
• List Forecast Adjustments Lists the forecast adjustments that match the given filters.
• List Forecast Outliers Lists the forecast outliers whose windows overlap the given time range.
• List Forecasts Searches forecasts that match the given filters.
• List Forecasts Versus Actuals Searches forecasted versus actual records that match the given filters.
• List People Searches people that match the given filters.
• List Queues Lists all queues configured on the account.
• List Roles Lists all roles in your Assembled account.
• List Sites Lists all sites configured on the account.
• List Skills Lists all skills in your Assembled account.
• List Teams Lists all teams configured on the account.
• List Time Off Requests Searches time off requests that match the given filters.
• List Working Hours Lists working hours records.
• Make an API Call Sends a custom authorized request to the Assembled API.
• Update a Person Partially updates a person with the given fields.
• Update a Queue Updates a single queue by ID.
• Update a Site Updates a single site by ID.
• Update a Skill Updates a skill by ID.
• Update a Team Updates a single team by ID.
• Update an Article Replaces the content and metadata of an existing knowledge article.
• Update Conversations Updates existing conversations with the given details.
• Watch Activities Triggers when a new activity is created in your Assembled account.
• Watch Conversations Triggers when a new assisted conversation is created.