About this integration
Customer support help desk platform for managing tickets, live chat, contacts, and approval workflows. Use it from the workflow canvas with no custom glue script required.
This integration exposes 8 triggers, 61 search modules and 74 actions as workflow nodes. Authentication uses basic authentication.
How to connect
The credential form asks for Domain and API Key.
Prefer the interactive builder form? Open it on the app page.
Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.
Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.
Connecting BoldDesk to WEXTL®
| Field | Type | Help |
|---|---|---|
DomainRequired | text | Enter your domain (e.g., yourcompany.bolddesk.com). |
API KeyRequired | password | Generate your API key in BoldDesk: Go to your profile → Personal Settings → API Keys tab → Create API Key, then paste it here. |
Use it in workflow automation
Start with Watch Activity, then add Activate Agent.
The canvas below runs Watch Activity into Activate Agent — watch the video, then drop a node onto the canvas.
Select the Watch Ticket trigger and the workflow fires automatically when the event occurs — no polling required.
Then add Add Tags To Ticket as the next node. Branch, filter, or hand off to other integrations from there.
The integration includes 82 ready-made modules for support work — each run logs its inputs and outputs for debugging.
BoldDesk workflow on the canvas: Watch Ticket then Add Tags To Ticket
Triggers, searches and actions
Use the tables below to inspect BoldDesk's 8 triggers, 61 search modules, and 74 actions.
Triggers
8 triggers fire automatically when specified events occur — no polling or cron job needed.
- Watch Activity
- Watch Activity Attachment
- Watch Activity Comments
- Watch Approval Requests
- Watch Conversations
3more triggers
Searches
Fetch data on demand using 61 search modules that query the app during a run.
- Get a Contact
- Get Activity Tags
- Get Agent By Email
- Get Agent By Group Id
- Get a Group
56more searches
Actions
74 action modules cover the full range of create, update, and delete operations.
- Activate Agent
- Add Activity Attachment To An Activity
- Add Contact Groups to Contact
- Add Member To Group
- Add Tags To Ticket
69more actions
Explore the fields available for each BoldDesk trigger, search, and action.
Triggers
Output fields
| Field | Type |
|---|---|
Activity ID | number |
Activity subject | text |
Activity description | text |
Created by | object |
Phone number | text |
Mobile number | text |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Created on | text |
Modified by | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | url |
Modified on | date |
Activity status | object |
Status category | text |
Description | text |
Text color | text |
Background color | text |
ID | number |
35other output fields
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Extension | text |
Content type | text |
Size | number |
Created on | date |
File URL | text |
Cloud storage type | text |
3other output fields
Output fields
| Field | Type |
|---|---|
Comment ID | number |
Description | text |
Update flag name | text |
Update flag ID | number |
Source | text |
Created by | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | url |
Modified by | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | url |
Created on | date |
3other output fields
Output fields
| Field | Type |
|---|---|
Approval ID | text |
Ticket ID | number |
Ticket title | text |
Ticket status | object |
Status ID | number |
Description | text |
Text color | text |
Background color | text |
ID | number |
Approval request ID | number |
Approval title | text |
Description | text |
Approval request status | object |
Status ID | number |
Description | text |
Text color | text |
Background color | text |
ID | number |
12other output fields
Output fields
| Field | Type |
|---|---|
IP address | text |
Browser details | text |
City | text |
Country | text |
Custom details | text |
Agent | object |
Status | text |
Is ai agent | text |
ID | number |
Guid | text |
Name | text |
Display name | text |
Email | text |
Short code | text |
Color code | text |
Profile image URL | text |
Language | object |
ID | number |
Name | text |
Priority | object |
ID | number |
Name | text |
Background color | text |
Sort order | number |
27other output fields
Output fields
| Field | Type |
|---|---|
Message ID | text |
Conversation ID | text |
Author | object |
User ID | number |
Visitor ID | text |
Is user | boolean |
From | text |
Is private | boolean |
Created on | date |
Message content | object |
Message | text |
Text format | text |
Attachments | text |
Catalog items | text |
Fields | text |
Form message ID | text |
Response fields | text |
Output fields
| Field | Type |
|---|---|
Ticket ID | number |
Title | text |
Agent | object |
Name | text |
ID | number |
Group | object |
Name | text |
ID | number |
Category | object |
ID | number |
Name | text |
Status | object |
Description | text |
Text color | text |
Background color | text |
ID | number |
Priority | object |
Description | text |
Text color | text |
Background color | text |
ID | number |
Brand | text |
10other output fields
Output fields
| Field | Type |
|---|---|
Is first update | boolean |
Is updated by customer | boolean |
ID | number |
Description | text |
Has attachment | boolean |
Attachments | array |
Created on | date |
Updated on | date |
6other output fields
Searches
Input fields
| Field | Type |
|---|---|
User IDRequired | choice |
Output fields
| Field | Type |
|---|---|
User ID | number |
Contact display name | text |
Contact name | text |
Email ID | text |
Secondary email ID | text |
Status | text |
Last activity on | date |
Is verified | boolean |
26other output fields
Input fields
| Field | Type |
|---|---|
Activity IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Tag ID | number |
Name | text |
Input fields
| Field | Type |
|---|---|
Email AddressRequired | text |
Output fields
| Field | Type |
|---|---|
Is available | boolean |
Contact name | text |
Contact display name | text |
Contact phone no | text |
Contact tag | text |
Contact mobile no | text |
Contact address | text |
Contact job title | text |
39other output fields
Input fields
| Field | Type |
|---|---|
Filter | text |
Include Total Count | boolean |
Order By | choice |
Group ID | choice |
Role | choice |
Shift ID | text |
Agent User ID | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
8other output fields
Input fields
| Field | Type |
|---|---|
Group IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Group name | text |
Group ID | number |
Group module ID | number |
Group module name | text |
Description | text |
Short code | text |
Color code | text |
Business hours | text |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message ID | text |
Conversation ID | text |
Author | object |
User ID | number |
Visitor ID | text |
Is user | boolean |
From | text |
Is private | boolean |
Created on | text |
Message content | object |
Message | text |
Text format | text |
Attachments | text |
Catalog items | text |
Fields | text |
Form message ID | text |
Response fields | text |
Input fields
| Field | Type |
|---|---|
Activity IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Activity ID | number |
Activity subject | text |
Activity description | text |
Created by | object |
Phone number | text |
Mobile number | text |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Created on | text |
Modified by | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | url |
Modified on | date |
Activity status | object |
Status category | text |
Description | text |
Text color | text |
Background color | text |
ID | number |
35other output fields
Input fields
| Field | Type |
|---|---|
Agent User IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Is available | boolean |
Contact name | text |
Contact display name | text |
Contact phone no | text |
Contact tag | text |
Contact mobile no | text |
Contact address | text |
Contact job title | text |
39other output fields
Input fields
| Field | Type |
|---|---|
Visitor IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Timezone | text |
Language | object |
ID | number |
Name | text |
Linked user | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | url |
Last conversation on | date |
Last modified on | date |
Originated from brand | object |
ID | number |
Name | text |
ID | text |
Name | text |
13other output fields
Input fields
| Field | Type |
|---|---|
EmailRequired | choice |
Output fields
| Field | Type |
|---|---|
User ID | number |
Contact display name | text |
Contact name | text |
Email ID | text |
Secondary email ID | text |
Status | text |
Last activity on | text |
Is verified | boolean |
26other output fields
Input fields
| Field | Type |
|---|---|
Contact Field IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Can edit in agent portal | boolean |
Is mandatory for submitting form in agent portal | boolean |
Is visible in customer portal | boolean |
Can edit in customer portal | boolean |
Is mandatory for submitting form in customer portal | boolean |
Is visible on sign up | boolean |
Field group ID | number |
Field ID | number |
26other output fields
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Agent | object |
ID | number |
Guid | text |
Name | text |
Display name | text |
Email | text |
Short code | text |
Color code | text |
Profile image URL | text |
Priority | object |
ID | number |
Name | text |
Last modified on | date |
Created on | date |
Status sort order | number |
Priority sort order | number |
Source sort order | number |
Language | object |
ID | number |
Name | text |
14other output fields
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Short code | text |
Color code | text |
Display name | text |
Name | text |
Email ID | text |
User ID | number |
Is verified | boolean |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Tag ID | number |
Name | text |
Input fields
| Field | Type |
|---|---|
Approval IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Ticket ID | number |
Ticket title | text |
Ticket status | object |
Status ID | number |
Description | text |
Text color | text |
Background color | text |
ID | number |
Approval request ID | number |
Title | text |
Description | text |
Status | object |
Status ID | number |
Description | text |
Text color | text |
Background color | text |
ID | number |
Type | object |
ID | number |
Name | text |
13other output fields
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Ticket ID | number |
Title | text |
Agent | object |
Name | text |
ID | number |
Group | object |
Name | text |
ID | number |
Category | object |
ID | number |
Name | text |
Status | object |
Description | text |
Text color | text |
Background color | text |
ID | number |
Priority | object |
Description | text |
Text color | text |
Background color | text |
ID | number |
Brand | text |
10other output fields
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Tag ID | number |
Name | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
EmailRequired |
Output fields
| Field | Type |
|---|---|
User details | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | text |
Name | text |
Phone | text |
Address | text |
Time zone name | text |
Contact group | array |
Time zone iana name | text |
Mobile | text |
3other output fields
Input fields
| Field | Type |
|---|---|
User IDRequired | text |
Output fields
| Field | Type |
|---|---|
User details | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | text |
Name | text |
Phone | text |
Address | text |
Time zone name | text |
Contact group | array |
Time zone iana name | text |
Mobile | text |
3other output fields
Input fields
| Field | Type |
|---|---|
Ticket ID | choice |
Statuses | array |
Status ID | number |
Types | array |
Type ID | number |
Search Text | text |
View ID | number |
User ID | choice |
Contact Group ID | choice |
Advanced Filters | text |
4other input fields
Output fields
| Field | Type |
|---|---|
Activity ID | number |
Activity subject | text |
Activity description | text |
Created by | object |
Phone number | text |
Mobile number | text |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Created on | text |
Modified by | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | url |
Modified on | date |
Activity status | object |
Status category | text |
Description | text |
Text color | text |
Background color | text |
ID | number |
35other output fields
Input fields
| Field | Type |
|---|---|
Activity IDRequired | choice |
Include Total Count | boolean |
Order By | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Extension | text |
Content type | text |
Size | number |
Created on | date |
File URL | text |
Cloud storage type | text |
3other output fields
Input fields
| Field | Type |
|---|---|
Activity IDRequired | choice |
Filter | text |
Include Total Count | boolean |
Order By | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Comment ID | number |
Description | text |
Update flag name | text |
Update flag ID | number |
Source | text |
Created by | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | url |
Modified by | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | url |
Created on | date |
3other output fields
Input fields
| Field | Type |
|---|---|
Filter | text |
Include Total Count | boolean |
Order By | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Color code | text |
Status category | object |
ID | number |
Name | text |
Input fields
| Field | Type |
|---|---|
Filter | text |
Include Total Count | boolean |
Order By | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Activity Type ID | number |
Name | text |
Input fields
| Field | Type |
|---|---|
Activity IDRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
8other output fields
Input fields
| Field | Type |
|---|---|
Filter | text |
Search Type | choice |
Exclude Agent IDs | choice |
Exclude Group IDs | choice |
Include Agent IDs | choice |
Include Group IDs | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Agent ID | number |
Name | text |
Email ID | text |
Color code | text |
Short code | text |
Is agent | boolean |
Category name | text |
Input fields
| Field | Type |
|---|---|
User Status | number |
Is Available | boolean |
Role | choice |
Verified Agents Only | boolean |
Agent Tags | text |
Copilot Assigned | boolean |
Advanced Filters | text |
Filter | text |
3other input fields
Output fields
| Field | Type |
|---|---|
Is available | boolean |
Name | text |
Display name | text |
User ID | number |
Email ID | text |
Roles | array |
Status | text |
Last activity on | text |
13other output fields
Input fields
| Field | Type |
|---|---|
Filter | text |
Order By | choice |
Include Total Count | boolean |
Only Customers | boolean |
Only Email Users | boolean |
Limit | number |
Output fields
| Field | Type |
|---|---|
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
8other output fields
Input fields
| Field | Type |
|---|---|
Ticket ID | number |
Statuses | array |
Status ID | number |
Types | array |
Type ID | number |
Advanced Filters | text |
View | choice |
Search Text | text |
Include Total Count | boolean |
Order By | choice |
1other input field
Output fields
| Field | Type |
|---|---|
Approval ID | text |
Ticket ID | number |
Ticket title | text |
Ticket status | object |
Status ID | number |
Description | text |
Text color | text |
Background color | text |
ID | number |
Approval request ID | number |
Approval title | text |
Description | text |
Approval request status | object |
Status ID | number |
Description | text |
Text color | text |
Background color | text |
ID | number |
12other output fields
Input fields
| Field | Type |
|---|---|
Filter | text |
Include Total Count | boolean |
Order By | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Approval request status list | array |
Total list count | number |
Input fields
| Field | Type |
|---|---|
Search | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Field ID | number |
API name | text |
Label for agent portal | text |
Label for customer portal | text |
Is default system field | boolean |
Is active | boolean |
Is visible in customer portal | boolean |
Field type | text |
6other output fields
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Search | text |
Sort By | choice |
Include Total Count | boolean |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Access scope ID | number |
Is primary | boolean |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Order By | choice |
Include Total Count | boolean |
Limit | number |
Output fields
| Field | Type |
|---|---|
Contact Note ID | number |
Subject | text |
Description | text |
Has attachment | boolean |
Created on | date |
Updated on | date |
Created by | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | url |
Is edited | boolean |
1other output field
Input fields
| Field | Type |
|---|---|
Search | text |
Advanced Filters | text |
Sort By | choice |
Include Total Count | boolean |
View | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Contact external reference ID | text |
Contact address | text |
Contact custom fields | object |
Cf contact custom name | text |
Cf contact additional info | text |
Cf contact custom checkbox | text |
Cf contact custom yesno | text |
Cf contact date | text |
Cf contact datetime | text |
Cf customer countries | text |
Cf contact secondary email | text |
Cf contact web link | text |
Cf customer region | text |
User ID | number |
Contact name | text |
Contact display name | text |
Email ID | text |
Is verified | boolean |
13other output fields
Input fields
| Field | Type |
|---|---|
Filter | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
User ID | number |
Email address | |
Name | text |
Date created | date |
Input fields
| Field | Type |
|---|---|
Filter ID | text |
Fields | array |
Field | text |
Brand IDs | choice |
Filter | text |
Include Total Count | boolean |
Order By | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
IP address | text |
Browser details | text |
City | text |
Country | text |
Custom details | text |
Agent | object |
Status | text |
Is ai agent | text |
ID | number |
Guid | text |
Name | text |
Display name | text |
Email | text |
Short code | text |
Color code | text |
Profile image URL | text |
Language | object |
ID | number |
Name | text |
Priority | object |
ID | number |
Name | text |
Background color | text |
Sort order | number |
27other output fields
Input fields
| Field | Type |
|---|---|
Filter | text |
Exclusion IDs | array |
Status ID | number |
Status Category IDs | array |
Status Category ID | number |
Brand ID | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Status category | object |
ID | number |
Name | text |
Field option ID | number |
Sort order | number |
ID | number |
Name | text |
Background color | text |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Include Total Count | boolean |
Order By | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | text |
Chat conversation guid | text |
Ticket details | object |
ID | number |
Title | text |
Status | object |
Is visible in customer portal | boolean |
Customer portal ticket URL | text |
Status | text |
Source | text |
Agent | text |
Input fields
| Field | Type |
|---|---|
Include Total Count | boolean |
Order By | choice |
Last Ticket Changed From | date |
Last Ticket Changed To | date |
Brand IDs | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Ticket ID | number |
Title | text |
Category | object |
ID | number |
Name | text |
Created on | date |
Status | object |
Description | text |
Text color | text |
Background color | text |
ID | number |
Requested by | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | url |
Last modified on | date |
Last ticket state changed on | date |
1other output field
Input fields
| Field | Type |
|---|---|
Group Module | choice |
Filter | text |
Include Total Count | boolean |
Order By | choice |
Include Additional Group IDs | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Group name | text |
Group ID | number |
Group module ID | number |
Group module name | text |
Input fields
| Field | Type |
|---|---|
Group Module | choice |
Filter | text |
Include Total Count | boolean |
Order By | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Group name | text |
Group ID | number |
Group module ID | number |
Group module name | text |
Description | text |
Short code | text |
Color code | text |
Business hours | text |
Input fields
| Field | Type |
|---|---|
Group IDRequired | choice |
Filter | text |
Include Total Count | boolean |
Order By | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Short code | text |
Color code | text |
Name | text |
Display name | text |
User ID | number |
Is agent | boolean |
Email ID | text |
Can participate in ticket auto assignment | boolean |
2other output fields
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Include Total Count | boolean |
Order By | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Message ID | text |
Conversation ID | text |
Author | object |
User ID | number |
Visitor ID | text |
Is user | boolean |
From | text |
Is private | boolean |
Created on | date |
Message content | object |
Message | text |
Text format | text |
Attachments | text |
Catalog items | text |
Fields | text |
Form message ID | text |
Response fields | text |
Input fields
| Field | Type |
|---|---|
Brand IDs | choice |
Include Total Count | boolean |
Order By | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Agent | object |
ID | number |
Guid | text |
Name | text |
Display name | text |
Email | text |
Short code | text |
Color code | text |
Profile image URL | text |
Priority | object |
ID | number |
Name | text |
Last modified on | date |
Created on | date |
Status sort order | number |
Priority sort order | number |
Source sort order | number |
Language | object |
ID | number |
Name | text |
14other output fields
Input fields
| Field | Type |
|---|---|
Include Total Count | boolean |
Order By | choice |
Last Ticket Changed From | date |
Last Ticket Changed To | date |
Brand IDs | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Ticket ID | number |
Title | text |
Category | object |
ID | number |
Name | text |
Created on | text |
Status | object |
Description | text |
Text color | text |
Background color | text |
ID | number |
Requested by | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | url |
Last modified on | date |
Last ticket state changed on | date |
1other output field
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Include Total Count | boolean |
Order By | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Update ID | number |
Is file attached in private note | boolean |
ID | number |
Name | text |
Extension | text |
Content type | text |
Size | number |
Created on | date |
5other output fields
Input fields
| Field | Type |
|---|---|
Filter | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Field ID | number |
API name | text |
Label for agent portal | text |
Label for customer portal | text |
Is default system field | boolean |
Is active | boolean |
Is visible in customer portal | boolean |
Field type | text |
3other output fields
Input fields
| Field | Type |
|---|---|
Brand IDRequired | choice |
Filter | text |
Include Total Count | boolean |
Order By | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Field ID | number |
API name | text |
Label for agent portal | text |
Label for customer portal | text |
Is default system field | boolean |
Is active | boolean |
Is visible in customer portal | boolean |
Field type | text |
3other output fields
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Include Total Count | boolean |
Order By | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Transaction ID | number |
Change logs | array |
Automation | object |
ID | number |
Name | text |
Automation type | text |
Automation type ID | number |
Is sla rule removed | boolean |
Updated on | text |
Updated by | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | text |
Type | object |
Name | text |
Description | text |
Color code | text |
Macros | text |
Ai agent | object |
ID | number |
Name | text |
1other output field
Input fields
| Field | Type |
|---|---|
Advanced Filters | text |
Include Total Count | boolean |
Order By | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Ticket metric ID | number |
Ticket ID | number |
Org ID | number |
Resolved on | text |
Resolution time | number |
Closure time | number |
Reopen count | number |
Assigned group count | number |
33other output fields
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Include Total Count | boolean |
Order By | choice |
Message Tag IDs | array |
Message Tag ID | number |
Limit | number |
Output fields
| Field | Type |
|---|---|
Notes type | text |
ID | number |
Description | text |
Has attachment | boolean |
Attachments | array |
Created on | date |
Updated on | date |
Updated by | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | url |
5other output fields
Input fields
| Field | Type |
|---|---|
Filter | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Input fields
| Field | Type |
|---|---|
Advanced Filters | text |
Filter ID | text |
Fields | array |
Field | choice |
Brand IDs | choice |
Include Total Count | boolean |
Order By | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Ticket ID | number |
Title | text |
Agent | object |
Name | text |
ID | number |
Group | object |
Name | text |
ID | number |
Category | object |
ID | number |
Name | text |
Status | object |
Description | text |
Text color | text |
Background color | text |
ID | number |
Priority | object |
Description | text |
Text color | text |
Background color | text |
ID | number |
Brand | text |
10other output fields
Input fields
| Field | Type |
|---|---|
Filter | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Name | text |
Input fields
| Field | Type |
|---|---|
Filter | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Ticket ID | number |
Name | text |
Color code | text |
Status category | object |
ID | number |
Name | text |
Field option ID | text |
Input fields
| Field | Type |
|---|---|
Advanced Filters | text |
Include Total Count | boolean |
Order By | choice |
Include Deleted Updates | boolean |
Limit | number |
Output fields
| Field | Type |
|---|---|
Is first update | boolean |
Is updated by customer | boolean |
Ticket update ID | number |
Ticket ID | number |
Description | text |
Created on | date |
Updated on | date |
Updated by | object |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | text |
Is phone no verified | boolean |
Phone no | text |
User ID | number |
Name | text |
4other output fields
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Include Total Count | boolean |
Order By | choice |
Message Tag IDs | array |
Message Tag ID | number |
Include First Update | boolean |
Attachments Count | number |
Limit | number |
Output fields
| Field | Type |
|---|---|
Is first update | boolean |
Is updated by customer | boolean |
ID | number |
Description | text |
Has attachment | boolean |
Attachments | array |
Created on | date |
Updated on | date |
6other output fields
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Include Total Count | boolean |
Order By | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
Worklog ID | number |
Time spent | number |
Is billable | boolean |
Worklog date | date |
Description | text |
Created by | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | url |
Created on | text |
Updated by | object |
Agent shift ID | number |
Agent shift name | text |
Ticket limit | number |
Chat limit | number |
Email ID | text |
Short code | text |
Color code | text |
Status | text |
Is verified | boolean |
Profile image URL | url |
1other output field
Input fields
| Field | Type |
|---|---|
User IDRequired | choice |
Filter | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
User ID | number |
Name | text |
Is primary | boolean |
Input fields
| Field | Type |
|---|---|
Status ID | text |
Is Verified | boolean |
Source ID | text |
Country ID | text |
Filter | text |
Include Total Count | boolean |
Order By | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
Visitor ID | text |
Name | text |
User name | text |
Email | |
Phone | text |
Country | text |
Division | text |
City | text |
7other output fields
Actions
Input fields
| Field | Type |
|---|---|
Agent User IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Activity IDRequired | choice |
Upload FilesRequired | text |
Output fields
| Field | Type |
|---|---|
Data | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Contact Groups | array |
Output fields
| Field | Type |
|---|---|
Contact group ID | number |
Is success | boolean |
Reason | text |
Input fields
| Field | Type |
|---|---|
Group IDRequired | choice |
MembersRequired | array |
Member | object |
Output fields
| Field | Type |
|---|---|
Result | object |
ID | number |
Is success | boolean |
Reason | text |
Message | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
TagsRequired | array |
Tag | text |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Approval IDRequired | choice |
Comment | text |
Attachments | array |
Attachment Token | text |
Approval Reason ID | number |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Mark Tickets as Spam | boolean |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Approval IDRequired | choice |
Approver GUIDRequired | text |
Comment | text |
Attachments | array |
Attachment Token | text |
Approval Reason ID | number |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
User IDRequired | choice |
NameRequired | text |
Skip Validation | boolean |
Display Name | text |
Time Zone ID | choice |
All Brand Access | boolean |
Brand IDs | choice |
Role IDsRequired | choice |
14other input fields
Output fields
| Field | Type |
|---|---|
Name | text |
Display name | text |
Time zone ID | number |
Has all brand access | boolean |
Brand ids | text |
Role ids | text |
Ticket access scope ID | number |
Agent phone no | text |
12other output fields
Input fields
| Field | Type |
|---|---|
Contact NameRequired | text |
EmailRequired | choice |
Secondary Email | choice |
Display Name | text |
Phone Number | text |
Mobile Number | text |
Address | text |
Job Title | text |
10other input fields
Output fields
| Field | Type |
|---|---|
Contact ID | number |
Message | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Subject | text |
DescriptionRequired | text |
Attachments | text |
Output fields
| Field | Type |
|---|---|
Contact Note ID | number |
Message | text |
Input fields
| Field | Type |
|---|---|
Activity IDRequired | choice |
DescriptionRequired | text |
Attachments | array |
Attachment Token | text |
Activity Status ID | number |
Mentioned User IDs | array |
Mentioned User ID | number |
Output fields
| Field | Type |
|---|---|
Activity ID | number |
Message | text |
Input fields
| Field | Type |
|---|---|
Activity IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Group NameRequired | text |
Description | text |
Group ModuleRequired | choice |
Business Hour ID | choice |
Output fields
| Field | Type |
|---|---|
Group ID | number |
Message | text |
Short code | text |
Color code | text |
Input fields
| Field | Type |
|---|---|
Activity SubjectRequired | text |
Activity Description | text |
Activity TypeRequired | number |
Skip Dependency Validation | boolean |
Activity Priority | number |
Activity StatusRequired | number |
Activity Agent | number |
Linked Ticket | number |
16other input fields
Output fields
| Field | Type |
|---|---|
Activity ID | number |
Message | text |
Input fields
| Field | Type |
|---|---|
Upload FilesRequired | text |
Output fields
| Field | Type |
|---|---|
Data | text |
Input fields
| Field | Type |
|---|---|
EmailRequired | choice |
Agent Name | text |
Display Name | text |
Time Zone ID | choice |
Has All Brand Access | boolean |
Brand IDs | choice |
Role IDs | choice |
Ticket Access Scope ID | number |
29other input fields
Output fields
| Field | Type |
|---|---|
Agent ID | number |
Message | text |
Input fields
| Field | Type |
|---|---|
Ticket ID | choice |
SubjectRequired | text |
Description | text |
Approval Request Type IDRequired | number |
ApproversRequired | array |
User ID | choice |
Attachments | array |
Attachment Token | text |
Time Spent | number |
Is Billable | boolean |
2other input fields
Output fields
| Field | Type |
|---|---|
Approval ID | number |
Message | text |
Input fields
| Field | Type |
|---|---|
Attachment FileRequired | text |
Output fields
| Field | Type |
|---|---|
Token | text |
URL | url |
Input fields
| Field | Type |
|---|---|
Visitor IDRequired | choice |
Name | text |
Email Address | text |
Contact Group ID | choice |
Phone Number | text |
Send Email Notification | boolean |
Output fields
| Field | Type |
|---|---|
ID | number |
Message | text |
Input fields
| Field | Type |
|---|---|
Brand IDRequired | choice |
SubjectRequired | text |
Category ID | number |
Status ID | number |
Visible In Customer Portal | boolean |
Requester ID | text |
DescriptionRequired | text |
Agent ID | choice |
26other input fields
Output fields
| Field | Type |
|---|---|
Ticket ID | number |
Is file upload success | boolean |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Note DescriptionRequired | text |
Public Note | boolean |
Attachments | array |
Attachment Token | text |
Mentioned Users | array |
User ID | number |
Last Update ID | number |
Last Refresh Date | date |
Time Spent | number |
8other input fields
Output fields
| Field | Type |
|---|---|
Description | text |
At mentioned user ids | array |
Last update ID | number |
Last refresh date | text |
Time spent | text |
Message tags | text |
Updated byuser idor email ID | text |
Skip email notification | boolean |
6other output fields
Input fields
| Field | Type |
|---|---|
FileRequired | text |
Conversation IDRequired | text |
Private Attachment | boolean |
Inline Attachment | boolean |
Output fields
| Field | Type |
|---|---|
Token | text |
URL | url |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Approval IDRequired | choice |
ApproversRequired | array |
User ID | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Description | text |
Time Spent | number |
Is BillableRequired | boolean |
Time Log Date | date |
Time Log Type ID | number |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Agent User IDRequired | choice |
New Ticket Agent | choice |
New Ticket Group | choice |
Reassign Tickets or Chats | boolean |
Remove Agent Only | boolean |
Integration App ID | number |
New Chat Agent | choice |
New Chat Group | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Contact IDsRequired | choice |
Mark Tickets as Spam | boolean |
Integration App ID | number |
Modified User ID | number |
Output fields
| Field | Type |
|---|---|
ID | number |
Is success | boolean |
Input fields
| Field | Type |
|---|---|
Activity IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | text |
Message IDRequired | text |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Activity IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Activity IDRequired | choice |
Input fields
| Field | Type |
|---|---|
Activity IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Approval IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Worklog IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Attachment IDRequired | number |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Contact Group IDsRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | number |
Is success | boolean |
Reason | text |
Input fields
| Field | Type |
|---|---|
Note IDRequired | number |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | text |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Group IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Result | text |
Input fields
| Field | Type |
|---|---|
Group IDRequired | choice |
User IDRequired | number |
Output fields
| Field | Type |
|---|---|
Result | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Visitor IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Is agent | boolean |
Message | text |
Input fields
| Field | Type |
|---|---|
URLRequired | text |
DomainRequired | text |
MethodRequired | choice |
Headers | array |
Header | object |
Query String | array |
Parameter | object |
Body | text |
Output fields
| Field | Type |
|---|---|
Body | text |
Headers | object |
Status code | number |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Block Contact | boolean |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Primary Contact IDRequired | number |
Secondary Contact IDsRequired | array |
Output fields
| Field | Type |
|---|---|
Contact external reference ID | text |
Contact address | text |
Contact custom fields | object |
Cf contact custom name | text |
Cf contact additional info | text |
Cf contact custom checkbox | text |
Cf contact custom yesno | text |
Cf contact date | text |
Cf contact datetime | text |
Cf customer countries | text |
Cf contact secondary email | text |
Cf contact web link | text |
Cf customer region | text |
User ID | number |
Contact name | text |
Contact display name | text |
Email ID | text |
Is verified | boolean |
13other output fields
Input fields
| Field | Type |
|---|---|
Visitor IDsRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Result | array |
Input fields
| Field | Type |
|---|---|
Contact IDsRequired | choice |
Force Delete | boolean |
Output fields
| Field | Type |
|---|---|
Contact ID | number |
Is success | boolean |
Input fields
| Field | Type |
|---|---|
Approval IDRequired | choice |
Comment | text |
Attachments | array |
Attachment Token | text |
Approval Reason ID | number |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
TagsRequired | array |
Tag | text |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Unblock Contact | boolean |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Reply DescriptionRequired | text |
Attachments | array |
Attachment Token | text |
Mentioned Users | array |
User ID | number |
Last Update ID | number |
Last Refresh Date | date |
Time Spent | number |
Message Tags | array |
Tag | text |
12other input fields
Output fields
| Field | Type |
|---|---|
ID | number |
Is file upload success | boolean |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Private Message | boolean |
User ID | choice |
Visitor ID | choice |
MessageRequired | text |
Text FormatRequired | choice |
Attachments | array |
Attachment | object |
Input fields
| Field | Type |
|---|---|
Approval IDRequired | choice |
User IDsRequired | choice |
Output fields
| Field | Type |
|---|---|
Result | array |
Message | text |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Send To Requester | boolean |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Remove Tickets from Spam | boolean |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | choice |
Skip Validation | boolean |
Contact Name | text |
Email ID | choice |
Contact Display Name | text |
Time Zone ID | choice |
Language ID | choice |
Contact Notes | text |
9other input fields
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Conversation IDRequired | choice |
Reason | text |
Skip Dependency Validation | boolean |
Assign Only If Null | boolean |
Category ID | number |
Status ID | number |
Priority ID | number |
Chat Agent ID | number |
2other input fields
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Agent User IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Agent User IDRequired | choice |
Skip Validation | boolean |
Integration App ID | number |
Modified User ID | number |
Contact Name | text |
Contact Display Name | text |
Email | choice |
Contact Tags | text |
12other input fields
Input fields
| Field | Type |
|---|---|
Activity IDRequired | choice |
Skip Dependency Validation | boolean |
Activity SubjectRequired | text |
Activity StatusRequired | number |
Activity Priority | number |
Activity Agent | number |
Activity Description | text |
Activity Linked Ticket | number |
9other input fields
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Agent User IDRequired | choice |
Agent Name | text |
Email | choice |
Display Name | text |
Time Zone ID | choice |
Has All Brand Access | boolean |
Brand IDs | choice |
Role IDs | choice |
16other input fields
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Approval IDRequired | choice |
Subject | text |
Description | text |
Time Spent | number |
Is Billable | boolean |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Worklog IDRequired | choice |
Description | text |
Time Spent | number |
Is BillableRequired | boolean |
Worklog Date | date |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Note IDRequired | number |
Subject | text |
DescriptionRequired | text |
Attachments | text |
Output fields
| Field | Type |
|---|---|
Message | text |
Input fields
| Field | Type |
|---|---|
Group IDRequired | choice |
Group NameRequired | text |
Description | text |
Business Hour ID | number |
Output fields
| Field | Type |
|---|---|
Message | text |
Short code | text |
Color code | text |
Input fields
| Field | Type |
|---|---|
Group IDRequired | choice |
Participate In Ticket Auto Assignment | boolean |
Participate In Chat Auto Assignment | boolean |
Skip Assignee Changes | boolean |
Group Owner | boolean |
New Agent ID | number |
New Group ID | number |
Reassign Group Or Agent | boolean |
2other input fields
Output fields
| Field | Type |
|---|---|
Result | text |
Input fields
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Skip Validation | boolean |
Category ID | number |
Type ID | number |
Status ID | number |
Priority ID | number |
Agent ID | choice |
Group ID | choice |
10other input fields
Output fields
| Field | Type |
|---|---|
Is success | boolean |
Message | text |
Input fields
| Field | Type |
|---|---|
User IDRequired | choice |
Output fields
| Field | Type |
|---|---|
Message | text |