What actions can I run in BoldDesk?

135 actions are available, including "Get a Contact", "Get Activity Tags", and "Get Agent By Email", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

BoldDesk Integrations

Customer support help desk platform for managing tickets, live chat, contacts, and approval workflows. Wire BoldDesk into AI-assisted support flows — triage in, resolution out.

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Watch ActivityTriggers when an activity is created or updated in BoldDesk.
Watch Activity AttachmentTriggers when a new attachment is added to an activity in BoldDesk.
Watch Activity CommentsTriggers when a new comment is added to an activity in BoldDesk.
Watch Approval RequestsWatch for new or updated approval requests.
Watch ConversationsWatch for new or updated chat conversations.
Watch MessagesWatch for new messages in a chat conversation.
Watch TicketWatch for newly created or updated tickets.
Watch Ticket UpdatesWatch for new or updated ticket replies and updates in a specific ticket.
Get a ContactRetrieve contact details in BoldDesk using the contact’s user ID.
Get Activity TagsRetreives a list of tags associated with an activity.
Get Agent By EmailRetrieve the details of an agent using their email address.
Get Agent By Group IdRetrieve a paginated list of agents associated with a specific group, with support for filtering, sorting, roles, shifts, and user filtering.
Get a GroupRetrieve the details of a specific group using the group ID.
Get a MessageRetrieve the details of a specific message in a chat conversation.
Get an Activity DetailRetrieve the details of an activity using the activity ID.
Get an AgentRetrieve the details of an agent using their user ID.
Get a VisitorRetrieve the details of a visitor using the visitor ID.
Get Contact by EmailRetrieve contact details in BoldDesk using an email address.
Get Contact FieldRetrieve details of a specific contact field in BoldDesk using its ID.
Get Conversation DetailsRetrieve the details of a chat conversation using the conversation ID.
Get Conversation ParticipantRetrieve the participant details of a chat conversation.
Get Conversation TagsRetrieve the list of tags associated with a chat conversation.
Get Request Details By IDRetrieve the details of an approval request using its unique ID.
Get Ticket DetailsRetrieve the full details of a ticket using the ticket ID.
Get Ticket TagRetrieve the list of tags associated with a specific ticket.
Get Ticket WatchersRetrieve the list of watchers associated with a ticket, including watcher details and current watch status.
Get User by EmailRetrieve a user’s profile details using their email address.
Get User by IDRetrieve a user’s profile details using their unique user ID.
List ActivityRetrieve a paginated list of activities with filtering, search, and sorting options.
List Activity AttachmentsRetrieve a paginated list of attachments associated with an activity.
List Activity CommentRetrieve a paginated list of activity comments.
List Activity StatusRetrieve a paginated list of activity statuses.
List Activity TypesRetrieve a paginated list of activity types.
List Activity WatchersRetrieve the list of watchers associated with an activity.
List Agent and Group CollectionsRetrieve a list of agents and groups. You can filter results and control inclusion or exclusion of specific agents or groups.
List AgentsRetrieve a paginated list of agents in the organization with support for filtering, sorting, availability status, verification status, copilot assignment, tags, and advanced query filters.
List Agents and CustomersRetrieve a list of agents and customers.
List Approval Request ListRetrieve a paginated list of approval requests with filtering, search, and sorting options.
List Approval Request Status CollectionRetrieve a paginated list of approval request statuses available in BoldDesk.
List Contact FieldsRetrieve a list of contact fields in BoldDesk. Use filters to find specific fields.
List Contact Groups by ContactRetrieve contact groups associated with a specific contact in BoldDesk. Filter and sort results as needed.
List Contact NotesRetrieve notes associated with a contact in BoldDesk. Browse notes with pagination and sorting.
List ContactsRetrieve a list of contacts from BoldDesk. Filter, sort, and paginate results to find specific contacts based on name, email, or other criteria.
List Conversation PrioritiesRetrieve the list of conversation priorities available in BoldDesk.
List ConversationsRetrieve a paginated list of chat conversations.
List Conversation StatusesRetrieve the list of conversation statuses available in BoldDesk.
List Conversation Ticket LinkRetrieve the list of tickets linked to a chat conversation.
List Deleted TicketsRetrieve a paginated list of deleted or spam-marked tickets with support for date filtering, brand filtering, and sorting.
List Group CollectionsRetrieve a paginated collection of groups and their associated module details.
List GroupsRetrieve a paginated list of groups in BoldDesk, including ticket and chat groups.
List Members By Group IdRetrieve a paginated list of users associated with a specific group.
List MessagesRetrieve a paginated list of messages from a chat conversation.
List Spam ConversationsRetrieve a paginated list of spam chat conversations.
List Spam TicketsRetrieve a paginated list of spam-marked tickets with support for filtering by date range, brands, and sorting options.
List Ticket AttachmentsRetrieve a paginated list of attachment details associated with a ticket.
List Ticket FieldsRetrieve a list of fields associated with tickets in BoldDesk, including system fields, custom fields, visibility settings, and field metadata.
List Ticket FormsRetrieve a paginated list of ticket form fields associated with a specific brand.
List Ticket HistoriesRetrieve all events, updates, automations, and transaction history records associated with a ticket.
List Ticket Metric ListsRetrieve a paginated list of ticket metrics using advanced filtering conditions and SLA-related ticket performance data.
List Ticket NotesRetrieve a paginated list of notes associated with a ticket, including attachments, message tags, and note metadata.
List Ticket PrioritiesRetrieve a paginated list of ticket priorities available in BoldDesk.
List TicketsRetrieve a paginated list of tickets with support for advanced filtering, field selection, brand filtering, and sorting.
List Ticket SourcesRetrieve a paginated list of ticket sources available in BoldDesk.
List Ticket StatusesRetrieve a paginated list of ticket statuses available in BoldDesk.
List Ticket Update ListRetrieve a paginated list of ticket replies and updates across tickets using advanced filtering conditions.
List Ticket UpdatesRetrieve a paginated list of replies and updates associated with a ticket, including attachments, message tags, and update metadata.
List Ticket WorklogsRetrieve a paginated list of worklogs associated with a ticket.
List User Contact GroupsRetrieve a list of contact groups associated with a specific user.
List VisitorsRetrieve a paginated list of visitors.
Activate AgentActivate a previously deactivated agent using the agent's user ID.
Add Activity Attachment To An ActivityUpload and attach a file directly to an activity.
Add Contact Groups to ContactAdd one or more contact groups to a contact in BoldDesk.
Add Member To GroupAdd one or more users to a group and configure their assignment permissions and ownership settings.
Add Tags To TicketAdd one or more tags to a ticket using the ticket ID.
Approve an ApproverApprove an approval request for a specific approver using the approver GUID.
Block a ContactBlock a contact in BoldDesk. Optionally mark the contact’s associated tickets as spam.
Cancel an ApproverCancel and remove a specific approver from an approval request using the approver GUID.
Change Primary Contact GroupChange the primary contact group associated with a contact in BoldDesk.
Convert Contact to AgentConvert an existing contact into an agent in BoldDesk with specified roles, access, and settings.
Create a ContactCreate a new contact in BoldDesk with details such as name, email, phone number, groups, and custom fields.
Create a Contact NoteAdd a new note to a contact in BoldDesk with optional subject and attachments.
Create Activity CommentAdd a new comment to an existing activity by activity ID.
Create Activity WatcherSubscribe a user as a watcher to an activity to receive updates on changes.
Create a GroupCreate a new group in BoldDesk for ticket or chat operations.
Create an ActivityCreate a new activity and optionally associate it with tickets, users, collaborators, chats, and attachments.
Create an Activity AttactmentUpload an attachment for activities and receive an attachment token and cloud URL.
Create an AgentCreate a new agent in the organization with support for brands, roles, access scopes, groups, contact details, verification settings, and custom fields.
Create an Approval RequestCreate a new approval request associated with a ticket and assign approvers.
Create an AttachmentUpload one or more attachments and receive attachment tokens and cloud URLs that can later be used in tickets or replies.
Create And Link A ContactCreate a new contact and link it to a visitor.
Create a TicketCreate a new support ticket with subject, description, requester, priority, and custom fields.
Create a Ticket NoteAdd a new public or private note to an existing ticket, including attachments, mentions, tags, billing details, and suspension information.
Create Chat AttachmentsUpload an attachment for a chat conversation and receive an attachment token and URL.
Create Conversation Ticket LinkLink one or more support tickets to a chat conversation.
Create New ApproverAdd one or more approvers to an existing approval request.
Create Ticket WatcherAdd a user as a watcher to a ticket using the ticket ID and user ID.
Create Ticket WorklogAdd a new worklog to a ticket.
Deactivate an AgentDeactivate an active agent account using the agent's user ID.
Delete a ContactDelete one or more contacts in BoldDesk. Optionally mark associated tickets as spam during deletion.
Delete Activity WatcherRemove a user from the watchers list of an activity.
Delete a MessageDelete a specific message from a chat conversation using its message ID.
Delete an ActivityPermanently delete an activity record using the activity ID.
Delete an Activity AttachmentDelete an attachment associated with an activity.
Delete an Activity CommentDelete a comment from an activity using the activity ID and comment ID.
Delete an Approval RequestCancel an entire approval request using the approval request ID.
Delete a Ticket WorklogDelete a ticket worklog using the worklog ID.
Delete AttachmentDelete an attachment using the attachment ID.
Delete Contact Groups from ContactRemove one or more contact groups from a contact in BoldDesk.
Delete Contact NoteDelete a contact note in BoldDesk using its ID.
Delete Conversations PermanentlyPermanently delete a chat conversation. This action cannot be undone.
Delete GroupPermanently delete a ticket or chat group using the group ID.
Delete Member From GroupRemove a user from a specific group using the group ID and user ID.
Delete TicketDelete a ticket using the ticket ID.
Delete Ticket WatcherRemove a watcher from a ticket using the ticket ID and user ID.
Link a ContactLink a visitor to an existing user/contact.
Make An API CallPerforms an arbitrarily authorized API request against the BoldDesk API.
Mark Ticket as SpamMark a ticket as spam and optionally block the contact associated with the ticket.
Merge ContactMerge one or more contacts into a primary contact in BoldDesk.
Permanently Delete a VisitorPermanently delete one or more visitors and all associated conversations.
Permanently Delete ContactPermanently delete one or more contacts in BoldDesk. Optionally force deletion even if the contact is active.
Reject an ApproverReject an approval request for a specific approver using the approver GUID.
Remove Tags From TicketRemove one or more tags from a ticket.
Remove Ticket From SpamRemove a ticket from the spam queue and restore it to normal ticket status.
Reply TicketAdd a new reply or public update to an existing ticket, including attachments and message tags.
Restore ConversationsRestore a deleted chat conversation.
Restore TicketRestore a previously deleted ticket using the ticket ID.
Send a MessageSend a message to an existing chat conversation.
Send an Approval ReminderSend a reminder notification to pending approvers on an existing approval request.
Send Email TranscriptSend a conversation transcript email to an agent or requester.
Unblock ContactUnblock a contact in BoldDesk. Optionally remove the contact’s associated tickets from spam.
Update a ContactUpdate an existing contact in BoldDesk by modifying one or more fields.
Update a ConversationUpdate fields of an existing chat conversation.
Update Agent Availability StatusUpdate the availability status of an agent using the agent's user ID and availability status ID.
Update Agent FieldUpdate selected fields of an existing agent, including custom fields, access scopes, brands, roles, and contact-related information.
Update an ActivityUpdate the fields of an existing activity using the activity ID.
Update an AgentUpdate an existing agent using the agent's user ID.
Update Approval RequestUpdate the fields of an existing approval request.
Update a Ticket WorklogUpdate an existing ticket worklog.
Update Contact NoteUpdate an existing contact note in BoldDesk with new details or attachments.
Update GroupUpdate the details of an existing group in BoldDesk.
Update Group Member Auto Assignment SettingsUpdate ticket and chat auto-assignment participation settings for a group member.
Update TicketUpdate the fields of an existing ticket such as status, priority, assignee, or custom fields.
Verify UserManually verify a user using their unique user ID.

When to use BoldDesk

Common scenarios where BoldDesk automation saves time and reduces manual work.

React to "Watch Activity" in BoldDesk in real time: route the event into CRM, chat, ticketing, or any connected service.
Run "Get Activity Tags" in BoldDesk from any upstream event — map fields once and let the automation handle the rest.
Include "Watch Activity Comments" from BoldDesk in larger multi-tool workflows to move data end-to-end without hand-offs.

How to connect

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

Full API documentation

Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

Connecting BoldDesk to WEXTL®

Field	Type	Help
DomainRequired	text	Enter your domain (e.g., yourcompany.bolddesk.com).
API KeyRequired	password	Generate your API key in BoldDesk: Go to your profile → Personal Settings → API Keys tab → Create API Key, then paste it here.

Use in workflow automation

Start from BoldDesk’s Watch Ticket trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Add Tags To Ticket as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 143 ready-made steps for support work, and every run records what went in and what came back.

BoldDesk workflow on the canvas: Watch Ticket then Add Tags To Ticket

Frequently asked questions

Common questions about automating BoldDesk in your workflows.

BoldDesk has 8 triggers, including "Watch Activity", "Watch Activity Attachment", and "Watch Activity Comments", and more. Use them to start workflows the moment BoldDesk events fire — no polling required.

Field

Type

Help

DomainRequired

text

Enter your domain (e.g., yourcompany.bolddesk.com).

API KeyRequired

password

Generate your API key in BoldDesk: Go to your profile → Personal Settings → API Keys tab → Create API Key, then paste it here.

Use in workflow automation

Start from BoldDesk’s Watch Ticket trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Add Tags To Ticket as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 143 ready-made steps for support work, and every run records what went in and what came back.

BoldDesk Integrations

When to use BoldDesk

How to connect

Use in workflow automation

Frequently asked questions

BoldDesk Integrations

When to use BoldDesk

How to connect

Connect BoldDesk to any app in workflows

Use in workflow automation

Frequently asked questions

Connect BoldDesk to any app in workflows

Connect BoldDesk to any app in workflows

Connect BoldDesk to any app in workflows

BoldDesk Integrations

BoldDesk triggers and actions

When to use BoldDesk

How to connect

Use in workflow automation

Frequently asked questions

What triggers does BoldDesk support?

What actions can I run in BoldDesk?

Do I need to write code to automate this?

Is the integration secure?

BoldDesk Integrations

BoldDesk triggers and actions

When to use BoldDesk

How to connect

Connect BoldDesk to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does BoldDesk support?

What actions can I run in BoldDesk?

Do I need to write code to automate this?

Is the integration secure?

Connect BoldDesk to any app in workflows

Connect BoldDesk to any app in workflows

Connect BoldDesk to any app in workflows