STEP 1
Connect BoldDesk and tawk.to
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
BoldDesk and tawk.to Integration
Build support workflows between BoldDesk and tawk.to on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
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Learn about BoldDesk and tawk.to
Detailed info you need to know about BoldDesk and tawk.to integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect BoldDesk to tawk.to
Set up your BoldDesk and tawk.to integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected BoldDesk and tawk.to nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between BoldDesk and tawk.to. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between BoldDesk and tawk.to work in WEXTL?
WEXTL exposes actions and triggers for BoldDesk and tawk.to that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
BoldDesk triggerstawk.to actions
BoldDesk modules
- Activate AgentActivate a previously deactivated agent using the agent's user ID.
- Add Activity Attachment To An ActivityUpload and attach a file directly to an activity.
- Add Contact Groups to ContactAdd one or more contact groups to a contact in BoldDesk.
- Add Member To GroupAdd one or more users to a group and configure their assignment permissions and ownership settings.
- Add Tags To TicketAdd one or more tags to a ticket using the ticket ID.
- Approve an ApproverApprove an approval request for a specific approver using the approver GUID.
- Block a ContactBlock a contact in BoldDesk. Optionally mark the contact’s associated tickets as spam.
- Cancel an ApproverCancel and remove a specific approver from an approval request using the approver GUID.
- Change Primary Contact GroupChange the primary contact group associated with a contact in BoldDesk.
- Convert Contact to AgentConvert an existing contact into an agent in BoldDesk with specified roles, access, and settings.
- Create a ContactCreate a new contact in BoldDesk with details such as name, email, phone number, groups, and custom fields.
- Create a Contact NoteAdd a new note to a contact in BoldDesk with optional subject and attachments.
- Create Activity CommentAdd a new comment to an existing activity by activity ID.
- Create Activity WatcherSubscribe a user as a watcher to an activity to receive updates on changes.
- Create a GroupCreate a new group in BoldDesk for ticket or chat operations.
- Create an ActivityCreate a new activity and optionally associate it with tickets, users, collaborators, chats, and attachments.
- Create an Activity AttactmentUpload an attachment for activities and receive an attachment token and cloud URL.
- Create an AgentCreate a new agent in the organization with support for brands, roles, access scopes, groups, contact details, verification settings, and custom fields.
- Create an Approval RequestCreate a new approval request associated with a ticket and assign approvers.
- Create an AttachmentUpload one or more attachments and receive attachment tokens and cloud URLs that can later be used in tickets or replies.
- Create And Link A ContactCreate a new contact and link it to a visitor.
- Create a TicketCreate a new support ticket with subject, description, requester, priority, and custom fields.
- Create a Ticket NoteAdd a new public or private note to an existing ticket, including attachments, mentions, tags, billing details, and suspension information.
- Create Chat AttachmentsUpload an attachment for a chat conversation and receive an attachment token and URL.
- Create Conversation Ticket LinkLink one or more support tickets to a chat conversation.
- Create New ApproverAdd one or more approvers to an existing approval request.
- Create Ticket WatcherAdd a user as a watcher to a ticket using the ticket ID and user ID.
- Create Ticket WorklogAdd a new worklog to a ticket.
- Deactivate an AgentDeactivate an active agent account using the agent's user ID.
- Delete a ContactDelete one or more contacts in BoldDesk. Optionally mark associated tickets as spam during deletion.
- Delete Activity WatcherRemove a user from the watchers list of an activity.
- Delete a MessageDelete a specific message from a chat conversation using its message ID.
- Delete an ActivityPermanently delete an activity record using the activity ID.
- Delete an Activity AttachmentDelete an attachment associated with an activity.
- Delete an Activity CommentDelete a comment from an activity using the activity ID and comment ID.
- Delete an Approval RequestCancel an entire approval request using the approval request ID.
- Delete a Ticket WorklogDelete a ticket worklog using the worklog ID.
- Delete AttachmentDelete an attachment using the attachment ID.
- Delete Contact Groups from ContactRemove one or more contact groups from a contact in BoldDesk.
- Delete Contact NoteDelete a contact note in BoldDesk using its ID.
- Delete Conversations PermanentlyPermanently delete a chat conversation. This action cannot be undone.
- Delete GroupPermanently delete a ticket or chat group using the group ID.
- Delete Member From GroupRemove a user from a specific group using the group ID and user ID.
- Delete TicketDelete a ticket using the ticket ID.
- Delete Ticket WatcherRemove a watcher from a ticket using the ticket ID and user ID.
- Get a ContactRetrieve contact details in BoldDesk using the contact’s user ID.
- Get Activity TagsRetreives a list of tags associated with an activity.
- Get Agent By EmailRetrieve the details of an agent using their email address.
- Get Agent By Group IdRetrieve a paginated list of agents associated with a specific group, with support for filtering, sorting, roles, shifts, and user filtering.
- Get a GroupRetrieve the details of a specific group using the group ID.
tawk.to modules
- Add a Data Attribute OptionAdds a new option, with a label, to a data attribute that offers a list of choices.
- Add an Email to a PersonAdds an email address to a person, optionally making it their primary one.
- Add an Organization to a PersonLinks an existing person to an existing organization.
- Add a Phone to a PersonAdds a phone number to a person, optionally making it their primary one.
- Add a Tag to a PersonApplies an existing tag to a person.
- Add Domain CandidateAdds a custom domain as a pending candidate for a property's knowledge base.
- Add New WidgetAdds a widget to a property, with a name, a type and a language.
- Add New Widget CardAdds a card to a widget for a chosen state, section and position.
- Adds a New Tab to PropertyAdds a tab to a property, with a type, label, content, position and icon; it can be placed under a menu tab.
- Add Site Navigation LinkAdds a labelled link to a knowledge base site's navigation.
- Change Article OrderMoves an article to a given position inside a category.
- Check Domain AvailabilityChecks whether a custom domain is free to use for a knowledge base.
- Check Subdomain AvailabilityChecks whether a knowledge base subdomain is still free to use.
- Create a Contact Upload TokenReturns a temporary upload URL, with its expiry time, for uploading a person's avatar or an organization's logo.
- Create a Custom Data AttributeCreates a custom data attribute for people or organizations, with a label, a data type and, for choice types, a list of options.
- Create a PersonCreates a person in a property's contacts, with optional email, phone, job title, organization, social profiles and custom attributes.
- Create ArticleCreates an article on a knowledge base site, with a title, content blocks, categories, status and visibility.
- Create CategoryCreates a category on a knowledge base site, with an optional description, slug, icon, parent category and position.
- Create Knowledge BaseCreates a knowledge base in a property with a language, title and subdomain, and can attach it to a widget and publish it straight away.
- Create New SiteCreates a new site (property) in your account, and can email the widget install instructions.
- Create SiteCreates a knowledge base site in a property, with a language, title and optional description.
- Delete a Custom Data AttributeDeletes a custom data attribute from a property.
- Delete ArticleDeletes an article from a knowledge base site. It needs the site ID as well as the article ID; Destroy Article is the variant that takes the article alone.
- Delete CategoryDeletes a category from a knowledge base site. It needs the site ID as well as the category ID; Destroy Category is the variant that takes the category alone.
- Delete SiteDeletes a knowledge base site from a property.
- Destroy ArticleDestroys an article by its ID alone, without needing the site ID that Delete Article asks for.
- Destroy CategoryDestroys a knowledge base category by its ID alone, without needing the site ID that Delete Category asks for.
- Disable Members Access to a PropertyTurns off a member's access to a property, optionally handing their chats to a successor agent or department.
- Edit Invite RoleChanges the role on an invitation that hasn't been accepted yet.
- Enable Members Access to PropertyTurns a disabled member's access to a property back on.
- Fetch Global Widget SettingsReturns a property's global widget settings.
- Fetch Person DetailsFetches one person by ID, returning the fields you select.
- Get Agent InformationReturns the profile details of one agent, picked by agent ID.
- Get Agent Information About Currently Authenticated UserReturns the profile of the agent whose account or API key is connected.
- Get ArticleFetches one knowledge base article by ID, with optional preview and white-label URLs.
- Get CategoryFetches one knowledge base category by ID.
- Get Chats MetricsReturns chat metrics for a property over a time range: totals, ratings, missed chats, message counts, response time and chat duration.
- Get New Ticket MetricsReturns metrics for new tickets over a time range: the total and a breakdown by source.
- Get Reopened Ticket MetricsReturns metrics for reopened tickets over a time range: the total and a breakdown by who reopened them.
- Get Resolved Ticket MetricsReturns metrics for resolved tickets over a time range: the total and resolution time.
- Get Single ChatFetches one chat in a property by its chat ID.
- Get Single TicketFetches one ticket in a property by its ticket ID.
- Get SiteFetches one knowledge base site by ID, returning the fields you select.
- Get Tab for a PropertyFetches one tab of a property by its ID.
- Get Ticket Responses MetricsReturns ticket response metrics over a time range: the total and first response time.
- Invite an Agent to PropertySends an invitation to an email address to join a property in a chosen role.
- List ArticlesLists articles across a property's knowledge base, with filters for site, author, category, status, visibility and dates, plus sorting and paging.
- List Available Tabs for a PropertyLists the tabs that can still be added to a property.
- List CategoriesLists knowledge base categories in a property, optionally narrowed to one site or one parent category.
- List Category ArticlesLists the articles that sit in one knowledge base category.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with BoldDesk and tawk.to integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting BoldDesk and tawk.to.
Connect your BoldDesk and tawk.to accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when BoldDesk's "Watch Activity" fires, WEXTL can "Add a Data Attribute Option" in tawk.to. BoldDesk has 8 triggers (including Watch Activity, Watch Activity Attachment, and Watch Activity Comments); tawk.to has 95 actions (including Add a Data Attribute Option, Add an Email to a Person, and Add an Organization to a Person). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. BoldDesk-to-tawk.to automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment BoldDesk (or tawk.to) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your BoldDesk + tawk.to automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the BoldDesk and tawk.to integration.
- BoldDesk and tawk.to integration source code, module specs and credentials implementation.
- Our BoldDesk and tawk.to integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for BoldDesk and tawk.to — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- BoldDesk integration information
- tawk.to integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library