tawk.to Integration

Manage live chat contacts, tickets, knowledge base content, and properties in tawk.to. Bring tawk.to into AI assisted support workflows for faster triage and follow up. Start from Watch New Articles and let Fetch Global Widget Settings or Fetch Person Details handle the next step automatically.

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Supported triggers and actions for tawk.to integration

Triggers can detect changes in tawk.to and run actions that can create, search or modify data inside tawk.to automatically [3] — exactly how you set them.

Watch New ArticlesTriggers when a new knowledge base article is created.
Watch New CategoriesTriggers when a new knowledge base category is created.
Watch New ChatsTriggers when a new chat starts.
Watch New Custom AttributesTriggers when a new custom data attribute is created.
Watch New Pending InvitesTriggers when a new invitation to a property is pending.
Watch New TicketsTriggers when a new ticket is created.
Fetch Global Widget SettingsReturns a property's global widget settings.
Fetch Person DetailsFetches one person by ID, returning the fields you select.
Get Agent InformationReturns the profile details of one agent, picked by agent ID.
Get Agent Information About Currently Authenticated UserReturns the profile of the agent whose account or API key is connected.
Get ArticleFetches one knowledge base article by ID, with optional preview and white-label URLs.
Get CategoryFetches one knowledge base category by ID.
Get Chats MetricsReturns chat metrics for a property over a time range: totals, ratings, missed chats, message counts, response time and chat duration.
Get New Ticket MetricsReturns metrics for new tickets over a time range: the total and a breakdown by source.
Get Reopened Ticket MetricsReturns metrics for reopened tickets over a time range: the total and a breakdown by who reopened them.
Get Resolved Ticket MetricsReturns metrics for resolved tickets over a time range: the total and resolution time.
Get Single ChatFetches one chat in a property by its chat ID.
Get Single TicketFetches one ticket in a property by its ticket ID.
Get SiteFetches one knowledge base site by ID, returning the fields you select.
Get Tab for a PropertyFetches one tab of a property by its ID.
Get Ticket Responses MetricsReturns ticket response metrics over a time range: the total and first response time.
List ArticlesLists articles across a property's knowledge base, with filters for site, author, category, status, visibility and dates, plus sorting and paging.
List Available Tabs for a PropertyLists the tabs that can still be added to a property.
List CategoriesLists knowledge base categories in a property, optionally narrowed to one site or one parent category.
List Category ArticlesLists the articles that sit in one knowledge base category.
List Chats of a PropertyLists a property's chats, filtered by date range, status, tags, message count or deleted state, and sorted as you choose.
List Custom AttributesLists the custom data attributes a property has for people or organizations.
List Internal Data AttributesLists tawk.to's built-in data attributes for people or organizations.
List Knowledge Base FontsLists the fonts a knowledge base site can be styled with.
List LanguagesLists the languages a knowledge base can be set up in.
List MembersLists the agents who are members of a property.
List Pending Invites for PropertyLists the invitations to a property that haven't been accepted yet.
List PeopleLists the people in a property's contacts, with sorting, an optional text query, filters and paging.
List PropertiesLists the properties you can access, optionally filtered by type or enabled state.
List SitesLists the knowledge base sites in a property, returning the fields you select.
List Tabs for a PropertyLists the tabs set up for a property.
List Tickets of a PropertyLists a property's tickets, filtered by date range, status, tags or deleted state, and sorted as you choose.
Retrieve Property DetailsReturns one property's details, and can include its settings, agents, widgets and assets.
Search ArticlesSearches the articles of one knowledge base site by keyword, with filters for slug, author, category, status, visibility and dates.
Search PeopleFinds people in a property's contacts that match a text query, with paging.
Add a Data Attribute OptionAdds a new option, with a label, to a data attribute that offers a list of choices.
Add an Email to a PersonAdds an email address to a person, optionally making it their primary one.
Add an Organization to a PersonLinks an existing person to an existing organization.
Add a Phone to a PersonAdds a phone number to a person, optionally making it their primary one.
Add a Tag to a PersonApplies an existing tag to a person.
Add Domain CandidateAdds a custom domain as a pending candidate for a property's knowledge base.
Add New WidgetAdds a widget to a property, with a name, a type and a language.
Add New Widget CardAdds a card to a widget for a chosen state, section and position.
Adds a New Tab to PropertyAdds a tab to a property, with a type, label, content, position and icon; it can be placed under a menu tab.
Add Site Navigation LinkAdds a labelled link to a knowledge base site's navigation.
Change Article OrderMoves an article to a given position inside a category.
Check Domain AvailabilityChecks whether a custom domain is free to use for a knowledge base.
Check Subdomain AvailabilityChecks whether a knowledge base subdomain is still free to use.
Create a Contact Upload TokenReturns a temporary upload URL, with its expiry time, for uploading a person's avatar or an organization's logo.
Create a Custom Data AttributeCreates a custom data attribute for people or organizations, with a label, a data type and, for choice types, a list of options.
Create a PersonCreates a person in a property's contacts, with optional email, phone, job title, organization, social profiles and custom attributes.
Create ArticleCreates an article on a knowledge base site, with a title, content blocks, categories, status and visibility.
Create CategoryCreates a category on a knowledge base site, with an optional description, slug, icon, parent category and position.
Create Knowledge BaseCreates a knowledge base in a property with a language, title and subdomain, and can attach it to a widget and publish it straight away.
Create New SiteCreates a new site (property) in your account, and can email the widget install instructions.
Create SiteCreates a knowledge base site in a property, with a language, title and optional description.
Delete a Custom Data AttributeDeletes a custom data attribute from a property.
Delete ArticleDeletes an article from a knowledge base site. It needs the site ID as well as the article ID; Destroy Article is the variant that takes the article alone.
Delete CategoryDeletes a category from a knowledge base site. It needs the site ID as well as the category ID; Destroy Category is the variant that takes the category alone.
Delete SiteDeletes a knowledge base site from a property.
Destroy ArticleDestroys an article by its ID alone, without needing the site ID that Delete Article asks for.
Destroy CategoryDestroys a knowledge base category by its ID alone, without needing the site ID that Delete Category asks for.
Disable Members Access to a PropertyTurns off a member's access to a property, optionally handing their chats to a successor agent or department.
Edit Invite RoleChanges the role on an invitation that hasn't been accepted yet.
Enable Members Access to PropertyTurns a disabled member's access to a property back on.
Invite an Agent to PropertySends an invitation to an email address to join a property in a chosen role.
Make an API CallMakes an authenticated call to any tawk.to REST API endpoint that has no dedicated module.
Remove a Data Attribute OptionRemoves one option from a data attribute's list of choices.
Remove an Email from a PersonRemoves an email address from a person.
Remove an Organization from a PersonUnlinks a person from an organization.
Remove a Phone from a PersonRemoves a phone number from a person.
Remove a Tag from a PersonTakes a tag off a person.
Remove DomainRemoves the custom domain from a property's knowledge base.
Remove Domain CandidateRemoves the pending custom domain from a property's knowledge base.
Remove Member of PropertyRemoves a member from a property, optionally handing their chats to a successor agent or department.
Remove Site Navigation LinkRemoves one link from a knowledge base site's navigation.
Remove Tab for a PropertyRemoves one tab from a property.
Remove WidgetRemoves a widget from a property.
Remove Widget CardRemoves one card from a widget.
Revoke Invitation to a PropertyCancels an invitation to a property that hasn't been accepted yet.
Set a Person's External UserTies a person to a user ID from your own system, and can update the user's name, emails, phones and verified status at the same time.
Set a Person's Primary EmailMakes one of a person's existing email addresses their primary email.
Set a Person's Primary PhoneMakes one of a person's existing phone numbers their primary phone.
Update a Custom Data AttributeChanges the label of an existing custom data attribute.
Update a Data Attribute OptionChanges the label of one option on a data attribute.
Update a PersonUpdates an existing person's name, job title, avatar, social profiles, user ID or custom attributes.
Update a Person's EmailReplaces one of a person's email addresses with a new value, and can also set it as primary.
Update a Person's PhoneReplaces one of a person's phone numbers with a new value, and can also set it as primary.
Update ArticleUpdates an article's title, subtitle, author, slug, status, visibility, content or categories.
Update CategoryUpdates a category's name, description, slug, icon, parent or position.
Update Members Property Access PermissionsChanges a member's role in a property, which sets what they can do there.
Update SiteUpdates a knowledge base site's title, description, header banner, ticket form or linked widget.
Update Site Navigation LinkChanges the label or URL of an existing link in a knowledge base site's navigation.
Update SubdomainSets the subdomain a property's knowledge base is served from.
Update Tab for a PropertyUpdates a tab's label, enabled state, position or icon.
Update Widget CardUpdates a widget card's section, position, enabled state, content or the agents shown on an Agents card.

How to integrate tawk.to in automation workflow?

3 simple steps to make your tawk.to connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select tawk.to in workflow

Pick tawk.to app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect tawk.to

When prompted, authorize access to tawk.to in WEXTL once. tawk.to credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your tawk.to account. Approve?

STEP 3

Build a workflow

Build your workflow with tawk.to yourself or with WEXTL® AI Builder. Connect tawk.to to any available integrations [5], or use HTTP node to go beyond them.

tawk.to

How tawk.to connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever tawk.to app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that tawk.to supports.

Full tawk.to API documentation

The following table illustrates what fields tawk.to integration require during authorization flow inside our workflow builder [4].

Demonstration of tawk.to connection step inside WEXTL Workflow Builder [4].

Field	Type	Help
OAuth Client IDRequired	text	The Client ID of your OAuth client. Create an OAuth client for your application in tawk.to (contact tawk.to to register one); its redirect URL must match Make's.
OAuth Client SecretRequired	password	The Client Secret paired with your OAuth Client ID, from the same OAuth client registration. Keep it confidential.

Connect tawk.to to popular apps on WEXTL

Enter a name of the other app you want to sync with tawk.to below. Click on selected app to explore integration options with tawk.to. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with tawk.to integration

Select Watch New Articles trigger from tawk.to - this will be a starting point in your automation. Whenever event happens in tawk.to, workflow will start [7] from Watch New Articles node.

Search for Change Article Order, connect it as the next step of integration sequence. You can use filters between Watch New Articles and Change Article Order, so only important data pass from Watch New Articles to the next step. WEXTL gives you full control over the process of tawk.to automation. All parts of workflow are visible on the canvas [4].

tawk.to on WEXTL has 101 modules for crafting support automations. Explore tawk.to documentation for more.

tawk.to

Watch New Articles

Front

Performs action

Front

Triggers

tawk.to

Change Article Order

Demonstration of how visual tawk.to automation [6] looks in WEXTL.

Frequently asked questions

Common questions about automating tawk.to in your workflows.

tawk.to has 6 triggers, including "Watch New Articles", "Watch New Categories", and "Watch New Chats", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 95 actions, including "Fetch Global Widget Settings", "Fetch Person Details", and "Get Agent Information", and more. Refer to our tawk.to Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The tawk.to integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by tawk.to official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where tawk.to provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever tawk.to or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for tawk.to inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with tawk.to modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the tawk.to integration.

tawk.to integration source code, module specs and credentials implementation.
Internal tawk.to integration documentation, structured input and output parameters, scopes, and authentication methods.
Official tawk.to vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® tawk.to App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

tawk.to Integration

Supported triggers and actions for tawk.to integration