STEP 1
Connect BoldDesk and Zendesk
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
BoldDesk and Zendesk Integration
Connect BoldDesk and Zendesk to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about BoldDesk and Zendesk
Detailed info you need to know about BoldDesk and Zendesk integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect BoldDesk to Zendesk
Set up your BoldDesk and Zendesk integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected BoldDesk and Zendesk nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between BoldDesk and Zendesk. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between BoldDesk and Zendesk work in WEXTL?
WEXTL exposes actions and triggers for BoldDesk and Zendesk that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
BoldDesk triggersZendesk actions
BoldDesk modules
- Activate AgentActivate a previously deactivated agent using the agent's user ID.
- Add Activity Attachment To An ActivityUpload and attach a file directly to an activity.
- Add Contact Groups to ContactAdd one or more contact groups to a contact in BoldDesk.
- Add Member To GroupAdd one or more users to a group and configure their assignment permissions and ownership settings.
- Add Tags To TicketAdd one or more tags to a ticket using the ticket ID.
- Approve an ApproverApprove an approval request for a specific approver using the approver GUID.
- Block a ContactBlock a contact in BoldDesk. Optionally mark the contact’s associated tickets as spam.
- Cancel an ApproverCancel and remove a specific approver from an approval request using the approver GUID.
- Change Primary Contact GroupChange the primary contact group associated with a contact in BoldDesk.
- Convert Contact to AgentConvert an existing contact into an agent in BoldDesk with specified roles, access, and settings.
- Create a ContactCreate a new contact in BoldDesk with details such as name, email, phone number, groups, and custom fields.
- Create a Contact NoteAdd a new note to a contact in BoldDesk with optional subject and attachments.
- Create a GroupCreate a new group in BoldDesk for ticket or chat operations.
- Create a TicketCreate a new support ticket with subject, description, requester, priority, and custom fields.
- Create a Ticket NoteAdd a new public or private note to an existing ticket, including attachments, mentions, tags, billing details, and suspension information.
- Create Activity CommentAdd a new comment to an existing activity by activity ID.
- Create Activity WatcherSubscribe a user as a watcher to an activity to receive updates on changes.
- Create an ActivityCreate a new activity and optionally associate it with tickets, users, collaborators, chats, and attachments.
- Create an Activity AttactmentUpload an attachment for activities and receive an attachment token and cloud URL.
- Create an AgentCreate a new agent in the organization with support for brands, roles, access scopes, groups, contact details, verification settings, and custom fields.
- Create an Approval RequestCreate a new approval request associated with a ticket and assign approvers.
- Create an AttachmentUpload one or more attachments and receive attachment tokens and cloud URLs that can later be used in tickets or replies.
- Create And Link A ContactCreate a new contact and link it to a visitor.
- Create Chat AttachmentsUpload an attachment for a chat conversation and receive an attachment token and URL.
- Create Conversation Ticket LinkLink one or more support tickets to a chat conversation.
- Create New ApproverAdd one or more approvers to an existing approval request.
- Create Ticket WatcherAdd a user as a watcher to a ticket using the ticket ID and user ID.
- Create Ticket WorklogAdd a new worklog to a ticket.
- Deactivate an AgentDeactivate an active agent account using the agent's user ID.
- Delete a ContactDelete one or more contacts in BoldDesk. Optionally mark associated tickets as spam during deletion.
- Delete a MessageDelete a specific message from a chat conversation using its message ID.
- Delete a Ticket WorklogDelete a ticket worklog using the worklog ID.
- Delete Activity WatcherRemove a user from the watchers list of an activity.
- Delete an ActivityPermanently delete an activity record using the activity ID.
- Delete an Activity AttachmentDelete an attachment associated with an activity.
- Delete an Activity CommentDelete a comment from an activity using the activity ID and comment ID.
- Delete an Approval RequestCancel an entire approval request using the approval request ID.
- Delete AttachmentDelete an attachment using the attachment ID.
- Delete Contact Groups from ContactRemove one or more contact groups from a contact in BoldDesk.
- Delete Contact NoteDelete a contact note in BoldDesk using its ID.
- Delete Conversations PermanentlyPermanently delete a chat conversation. This action cannot be undone.
- Delete GroupPermanently delete a ticket or chat group using the group ID.
- Delete Member From GroupRemove a user from a specific group using the group ID and user ID.
- Delete TicketDelete a ticket using the ticket ID.
- Delete Ticket WatcherRemove a watcher from a ticket using the ticket ID and user ID.
- Get a ContactRetrieve contact details in BoldDesk using the contact’s user ID.
- Get a GroupRetrieve the details of a specific group using the group ID.
- Get a MessageRetrieve the details of a specific message in a chat conversation.
- Get a VisitorRetrieve the details of a visitor using the visitor ID.
- Get Activity TagsRetreives a list of tags associated with an activity.
Zendesk modules
- Attach FileUploads a file that can be attached to a ticket comment.
- Bulk Create TicketsCreate many tickets at an instance.
- Bulk Update TicketsMake different changes to multiple tickets.
- Clone a Ticket FormClone a ticket form by a provided ticket form Id.
- Create a GroupCreates a new group.
- Create a RequestCreate a new ticket request.
- Create a ScheduleCreates a new schedule.
- Create a TicketCreate a new ticket object.
- Create a Ticket FieldCreate a new ticket field.
- Create a Ticket FormCreate a new ticket form.
- Create a UserCreates a new user.
- Create an OrganizationCreates a new organization.
- Delete a GroupRemove a single group by it's ID.
- Delete a ScheduleDelete a schedule by it's Id.
- Delete a TicketDeletes an existing ticket.
- Delete a Ticket FieldRemove a ticket field by a provided ticket field Id.
- Delete a Ticket Field OptionDelete a single field option by an ID.
- Delete a Ticket FormRemove a ticket form by a provided ticket form Id.
- Delete a UserDeletes the user and associated records from the account.
- Delete a User ProfileDeletes an existing user profile.
- Delete an OrganizationRemove an organization by an Id.
- Get a GroupGet a single group by it's ID.
- Get a RequestRetrieve a ticket request by an ID.
- Get a ScheduleGet a schedule detail by it's Id.
- Get a TicketRetrieve a single ticket.
- Get a Ticket FieldRetrieve a ticket field by a provided ticket field Id.
- Get a Ticket Field OptionRetrieve a single field option by an ID.
- Get a Ticket FormRetrieve a ticket form by a provided ticket form Id.
- Get a UserGet a user by given Id.
- Get a User ProfileRetrieve a user profile.
- Get an OrganizationRetrieve an organization by an Id.
- List GroupsReturns an array of groups.
- List Organization TicketsReturns a list of tickets for a specific organization.
- List OrganizationsReturns an array of Organizations.
- List RequestsReturns a list of ticket request.
- List SchedulesReturns an array of schedules.
- List Ticket CommentsReturns the comments added to the ticket.
- List Ticket Field OptionsReturns a list of custom ticket field options for the given drop-down ticket field.
- List Ticket FieldsReturns a list of all system and custom ticket fields in your account.
- List Ticket FormsReturns a list of all ticket forms for your account.
- List TicketsReturns a list of tickets.
- List User ProfilesReturns an array of profiles of a user.
- List UsersReturns an array of users who meet the search criterias.
- Make an API CallPerform an arbitrary authorized API request.
- Make Comment PrivateMake a ticket comment private.
- Reorder Ticket FormsRe-order ticket forms by a provided ticket form Ids.
- Update a GroupUpdate a group properties by it's ID.
- Update a RequestUpdates a Request.
- Update a ScheduleUpdates a Schedule.
- Update a TicketUpdate an existing ticket by a given Id.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with BoldDesk and Zendesk integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting BoldDesk and Zendesk.
Connect your BoldDesk and Zendesk accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when BoldDesk's "Watch Activity" fires, WEXTL can "Attach File" in Zendesk. BoldDesk has 8 triggers (including Watch Activity, Watch Activity Attachment, and Watch Activity Comments); Zendesk has 56 actions (including Attach File, Bulk Create Tickets, and Bulk Update Tickets). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. BoldDesk-to-Zendesk automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment BoldDesk (or Zendesk) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your BoldDesk + Zendesk automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the BoldDesk and Zendesk integration.
- BoldDesk and Zendesk integration source code, module specs and credentials implementation.
- Our BoldDesk and Zendesk integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for BoldDesk and Zendesk — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- BoldDesk integration information
- Zendesk integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library