STEP 1
Connect Capacity and Mojo Helpdesk
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Capacity and Mojo Helpdesk Integration
Keep Capacity and Mojo Helpdesk in sync by integrating their events and actions. When support events happen in Capacity, update the Mojo Helpdesk automatically - without any line of code in visual workflow builder.
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Learn about Capacity and Mojo Helpdesk
Detailed info you need to know about Capacity and Mojo Helpdesk integrations in WEXTL. Explore which modules apps support and how you connect them.
Capacity
AI-powered support automation platform that deflects tickets by answering questions, routing requests, and managing knowledge across teams. [5]
Mojo Helpdesk
Customer support ticketing with help desk and satisfaction surveys. [6]
How to connect Capacity to Mojo Helpdesk
Set up your Capacity and Mojo Helpdesk integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Capacity and Mojo Helpdesk nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Capacity and Mojo Helpdesk. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Capacity and Mojo Helpdesk work in WEXTL?
WEXTL exposes actions and triggers for Capacity and Mojo Helpdesk that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Capacity triggersMojo Helpdesk actions
Capacity modules
- Activate a UserReactivates a previously deactivated user account, restoring their access to the platform.
- Add an Exchange to InputAdds a new input variant to an existing exchange.
- Add an Exchange to OutputAdds a new output variant to an existing exchange.
- Create a ContactCreates a new contact record in Capacity.
- Create a Custom FieldCreates a new custom field definition for extending entity data models.
- Create a DirectoryCreates a new directory for organizing files and folders.
- Create a FolderCreates a new folder within a directory to organize content.
- Create a GroupCreates a new user group for organizing team members and managing permissions.
- Create a UserCreates a new user account and assigns them to the specified groups.
- Create an AccountCreates a new account record in Capacity.
- Create an ArticleCreates a new knowledge base article in Capacity.
- Create an ExchangeCreates a new exchange with at least one input and one output for automated Q&A responses.
- Create or Update User AttributesInserts or updates custom attribute values for an existing user.
- Deactivate a UserDeactivates a user account, suspending their access without deleting their data.
- Delete a ContactPermanently deletes a contact record and all associated data.
- Delete a Custom FieldPermanently deletes a custom field definition and removes it from all entities.
- Delete a DirectoryPermanently deletes a directory and all its contained files and folders.
- Delete a FilePermanently deletes a single uploaded file by its ID.
- Delete a FolderPermanently deletes a folder, all its subfolders, and their contents.
- Delete a GroupPermanently deletes a user group from Capacity.
- Delete a UserPermanently deletes a user account and all their associated data.
- Delete an AccountPermanently deletes an account record from Capacity.
- Delete an ExchangePermanently deletes an exchange and all its associated inputs and outputs.
- Delete an Exchange InputDeletes a specific input variant belonging to an exchange.
- Delete an Exchange to OutputDeletes a specific output variant belonging to an exchange.
- Delete Multiple FilesPermanently deletes a list of uploaded files in a single request.
- Delete User AttributesDeletes a specific custom attribute from a user by its key.
- Disable a DirectoryDisables access to a directory for a specific user group.
- Enable a DirectoryEnables access to a directory for a specific user group.
- Get a ContactRetrieves a single contact record by its ID.
- Get a Custom FieldRetrieves detailed information about a specific custom field definition by its ID.
- Get a DirectoryRetrieves a single directory record by its ID.
- Get a FolderRetrieves a single folder record by its ID.
- Get a GroupRetrieves a single user group record by its ID.
- Get a UserRetrieves a single user record by their ID.
- Get an AccountRetrieves a single account record by its ID.
- Get an ExchangeRetrieves a single exchange record by its ID.
- Get an Exchange InputRetrieves a specific input variant belonging to an exchange.
- Get an Exchange to OutputRetrieves a specific output variant belonging to an exchange.
- Get an Uploaded FileRetrieves metadata and download details for a single uploaded file by its ID.
- List AccountsReturns a paginated list of account records.
- List ArticlesReturns a paginated list of knowledge base articles.
- List ContactsReturns a paginated list of contact records.
- List Custom FieldsReturns a paginated list of custom field definitions, with optional filtering by name.
- List DirectoriesReturns a paginated list of directory records.
- List ExchangesReturns a paginated list of exchange records.
- List FilesReturns a paginated list of uploaded files.
- List FoldersReturns a paginated list of folders within a directory.
- List Group DirectoriesReturns a paginated list of directories accessible to a specific group.
- List GroupsReturns a paginated list of user groups.
Mojo Helpdesk modules
- Create a CommentAdds a comment to a ticket.
- Create a DepartmentCreates a new department.
- Create a GroupCreates a new group.
- Create a LocationCreates a new location.
- Create a Staff NoteAdds a staff note to a ticket.
- Create a TagCreates a new tag.
- Create a TaskAdds a task to a ticket.
- Create a TicketCreates a new help desk ticket.
- Create a Ticket QueueCreates a new ticket queue.
- Create a UserCreates a new user.
- Create an AssetCreates a new asset.
- Delete a DepartmentDeletes an existing department.
- Delete a GroupDeletes an existing group.
- Delete a LocationDeletes an existing location.
- Delete a TagDeletes an existing tag.
- Delete a TaskDeletes a task from a ticket.
- Delete a TicketDeletes an existing ticket.
- Delete a Ticket QueueDeletes an existing ticket queue.
- Delete a UserDeletes an existing user.
- Delete an AssetDeletes an existing asset.
- Delete an AttachmentDeletes an attachment by its ID.
- Download an AttachmentDownloads the contents of an attachment.
- Get a DepartmentRetrieves a department by its ID.
- Get a LocationRetrieves a location by its ID.
- Get a TagRetrieves a tag by its ID.
- Get a TicketRetrieves a ticket by its ID.
- Get a UserRetrieves a user by their ID.
- Get a User by EmailRetrieves a user by their email address.
- Get an AssetRetrieves an asset by its ID.
- List AssetsRetrieves a list of all assets.
- List AttachmentsRetrieves a list of all attachments on a ticket.
- List CommentsRetrieves a list of all comments on a ticket.
- List DepartmentsRetrieves a list of all departments.
- List GroupsRetrieves a list of all groups.
- List LocationsRetrieves a list of all locations.
- List Staff NotesRetrieves a list of all staff notes on a ticket.
- List TagsRetrieves a list of all tags.
- List TasksRetrieves a list of all tasks on a ticket.
- List Ticket QueuesRetrieves a list of all ticket queues.
- List TicketsRetrieves a list of all tickets.
- List UsersRetrieves a list of all users.
- Make an API CallPerforms an arbitrary authorized API call.
- Search TicketsSearches for tickets matching the given criteria.
- Update a DepartmentUpdates an existing department.
- Update a GroupUpdates an existing group.
- Update a LocationUpdates an existing location.
- Update a TagUpdates an existing tag.
- Update a TaskUpdates a task on a ticket.
- Update a TicketUpdates an existing ticket.
- Update a Ticket QueueUpdates an existing ticket queue.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Capacity and Mojo Helpdesk integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Capacity and Mojo Helpdesk.
Connect your Capacity and Mojo Helpdesk accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Capacity's "Watch Articles" fires, WEXTL can "Create a Comment" in Mojo Helpdesk. Capacity has 2 triggers (including Watch Articles and Watch Contacts); Mojo Helpdesk has 53 actions (including Create a Comment, Create a Department, and Create a Group). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Capacity-to-Mojo Helpdesk automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Capacity (or Mojo Helpdesk) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Capacity + Mojo Helpdesk automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Capacity and Mojo Helpdesk integration.
- Capacity and Mojo Helpdesk integration source code, module specs and credentials implementation.
- Our Capacity and Mojo Helpdesk integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Capacity and Mojo Helpdesk — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Capacity integration information
- Mojo Helpdesk integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library