Mojo Helpdesk Integration

Customer support ticketing with help desk and satisfaction surveys. Route Mojo Helpdesk tickets, replies, and customer issues into CRM, chat, and escalation workflows. When Watch Assets arrives, automatically continue with Get a Department or Get a Location.

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Supported triggers and actions for Mojo Helpdesk integration

Triggers can detect changes in Mojo Helpdesk and run actions that can create, search or modify data inside Mojo Helpdesk automatically [3] — exactly how you set them.

Watch AssetsTriggers when a new asset is created.
Watch CommentsTriggers when a new comment is added to a ticket.
Watch DepartmentsTriggers when a new department is created.
Watch GroupsTriggers when a new group is created.
Watch LocationsTriggers when a new location is created.
Watch Staff NotesTriggers when a new staff note is added to a ticket.
Watch TasksTriggers when a new task is added to a ticket.
Watch TicketsTriggers when a new ticket is created.
Watch UsersTriggers when a new user is created.
Get a DepartmentRetrieves a department by its ID.
Get a LocationRetrieves a location by its ID.
Get a TagRetrieves a tag by its ID.
Get a TicketRetrieves a ticket by its ID.
Get a UserRetrieves a user by their ID.
Get a User by EmailRetrieves a user by their email address.
Get an AssetRetrieves an asset by its ID.
List AssetsRetrieves a list of all assets.
List AttachmentsRetrieves a list of all attachments on a ticket.
List CommentsRetrieves a list of all comments on a ticket.
List DepartmentsRetrieves a list of all departments.
List GroupsRetrieves a list of all groups.
List LocationsRetrieves a list of all locations.
List Staff NotesRetrieves a list of all staff notes on a ticket.
List TagsRetrieves a list of all tags.
List TasksRetrieves a list of all tasks on a ticket.
List Ticket QueuesRetrieves a list of all ticket queues.
List TicketsRetrieves a list of all tickets.
List UsersRetrieves a list of all users.
Search TicketsSearches for tickets matching the given criteria.
Create a CommentAdds a comment to a ticket.
Create a DepartmentCreates a new department.
Create a GroupCreates a new group.
Create a LocationCreates a new location.
Create a Staff NoteAdds a staff note to a ticket.
Create a TagCreates a new tag.
Create a TaskAdds a task to a ticket.
Create a TicketCreates a new help desk ticket.
Create a Ticket QueueCreates a new ticket queue.
Create a UserCreates a new user.
Create an AssetCreates a new asset.
Delete a DepartmentDeletes an existing department.
Delete a GroupDeletes an existing group.
Delete a LocationDeletes an existing location.
Delete a TagDeletes an existing tag.
Delete a TaskDeletes a task from a ticket.
Delete a TicketDeletes an existing ticket.
Delete a Ticket QueueDeletes an existing ticket queue.
Delete a UserDeletes an existing user.
Delete an AssetDeletes an existing asset.
Delete an AttachmentDeletes an attachment by its ID.
Download an AttachmentDownloads the contents of an attachment.
Make an API CallPerforms an arbitrary authorized API call.
Update a DepartmentUpdates an existing department.
Update a GroupUpdates an existing group.
Update a LocationUpdates an existing location.
Update a TagUpdates an existing tag.
Update a TaskUpdates a task on a ticket.
Update a TicketUpdates an existing ticket.
Update a Ticket QueueUpdates an existing ticket queue.
Update a UserUpdates an existing user.
Update an AssetUpdates an existing asset.
Upload an AttachmentUploads a file attachment to a ticket.

How to integrate Mojo Helpdesk in automation workflow?

3 simple steps to make your Mojo Helpdesk connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Mojo Helpdesk in workflow

Pick Mojo Helpdesk app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Mojo Helpdesk

When prompted, authorize access to Mojo Helpdesk in WEXTL once. Mojo Helpdesk credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Mojo Helpdesk account. Approve?

STEP 3

Build a workflow

Build your workflow with Mojo Helpdesk yourself or with WEXTL® AI Builder. Connect Mojo Helpdesk to any available integrations [5], or use HTTP node to go beyond them.

Mojo Helpdesk

How Mojo Helpdesk connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Mojo Helpdesk app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Mojo Helpdesk supports.

Full Mojo Helpdesk API documentation

The following table illustrates what fields Mojo Helpdesk integration require during authorization flow inside our workflow builder [4].

Video slide demonstrates how Mojo Helpdesk is connected in WEXTL builder [4].

Field	Type	Help
Access KeyRequired	password	Your API access key. Find it in your account profile settings.

Connect Mojo Helpdesk to popular apps on WEXTL

Enter a name of the other app you want to sync with Mojo Helpdesk below. Click on selected app to explore integration options with Mojo Helpdesk. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Mojo Helpdesk integration

Select Watch Tickets trigger from Mojo Helpdesk - this will be a starting point in your automation. Whenever event happens in Mojo Helpdesk, workflow will start [7] from Watch Tickets node.

Search for Create a Ticket Queue, connect it as the next step of integration sequence. You can use filters between Watch Tickets and Create a Ticket Queue, so only important data pass from Watch Tickets to the next step. WEXTL gives you full control over the process of Mojo Helpdesk automation. All parts of workflow are visible on the canvas [4].

Mojo Helpdesk on WEXTL has 62 modules for crafting support automations. Explore Mojo Helpdesk documentation for more.

Video slide demonstrates how Watch Tickets and Create a Ticket Queue nodes are used in Mojo Helpdesk workflow.

Video slide demonstrates how Watch Tickets and Create a Ticket Queue [6] nodes are used in Mojo Helpdesk workflow.

Frequently asked questions

Common questions about automating Mojo Helpdesk in your workflows.

Mojo Helpdesk has 9 triggers, including "Watch Assets", "Watch Comments", and "Watch Departments", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 53 actions, including "Get a Department", "Get a Location", and "Get a Tag", and more. Refer to our Mojo Helpdesk Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Mojo Helpdesk integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Mojo Helpdesk official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Mojo Helpdesk provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Mojo Helpdesk or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Mojo Helpdesk inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Mojo Helpdesk modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Mojo Helpdesk integration.

Mojo Helpdesk integration source code, module specs and credentials implementation.
Internal Mojo Helpdesk integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Mojo Helpdesk vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Mojo Helpdesk App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Mojo Helpdesk Integration

Supported triggers and actions for Mojo Helpdesk integration