What actions can I run in Mojo Helpdesk?

53 actions are available, including "Get a Department", "Get a Location", and "Get an Asset", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Mojo Helpdesk Integrations

Customer support ticketing with help desk and satisfaction surveys. Route Mojo Helpdesk tickets and replies into CRM, chat, and escalation workflows.

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Watch AssetsTriggers when a new asset is created.
Watch CommentsTriggers when a new comment is added to a ticket.
Watch DepartmentsTriggers when a new department is created.
Watch GroupsTriggers when a new group is created.
Watch LocationsTriggers when a new location is created.
Watch Staff NotesTriggers when a new staff note is added to a ticket.
Watch TasksTriggers when a new task is added to a ticket.
Watch TicketsTriggers when a new ticket is created.
Watch UsersTriggers when a new user is created.
Get a DepartmentRetrieves a department by its ID.
Get a LocationRetrieves a location by its ID.
Get an AssetRetrieves an asset by its ID.
Get a TagRetrieves a tag by its ID.
Get a TicketRetrieves a ticket by its ID.
Get a UserRetrieves a user by their ID.
Get a User by EmailRetrieves a user by their email address.
List AssetsRetrieves a list of all assets.
List AttachmentsRetrieves a list of all attachments on a ticket.
List CommentsRetrieves a list of all comments on a ticket.
List DepartmentsRetrieves a list of all departments.
List GroupsRetrieves a list of all groups.
List LocationsRetrieves a list of all locations.
List Staff NotesRetrieves a list of all staff notes on a ticket.
List TagsRetrieves a list of all tags.
List TasksRetrieves a list of all tasks on a ticket.
List Ticket QueuesRetrieves a list of all ticket queues.
List TicketsRetrieves a list of all tickets.
List UsersRetrieves a list of all users.
Search TicketsSearches for tickets matching the given criteria.
Create a CommentAdds a comment to a ticket.
Create a DepartmentCreates a new department.
Create a GroupCreates a new group.
Create a LocationCreates a new location.
Create an AssetCreates a new asset.
Create a Staff NoteAdds a staff note to a ticket.
Create a TagCreates a new tag.
Create a TaskAdds a task to a ticket.
Create a TicketCreates a new help desk ticket.
Create a Ticket QueueCreates a new ticket queue.
Create a UserCreates a new user.
Delete a DepartmentDeletes an existing department.
Delete a GroupDeletes an existing group.
Delete a LocationDeletes an existing location.
Delete an AssetDeletes an existing asset.
Delete an AttachmentDeletes an attachment by its ID.
Delete a TagDeletes an existing tag.
Delete a TaskDeletes a task from a ticket.
Delete a TicketDeletes an existing ticket.
Delete a Ticket QueueDeletes an existing ticket queue.
Delete a UserDeletes an existing user.
Download an AttachmentDownloads the contents of an attachment.
Make an API CallPerforms an arbitrary authorized API call.
Update a DepartmentUpdates an existing department.
Update a GroupUpdates an existing group.
Update a LocationUpdates an existing location.
Update an AssetUpdates an existing asset.
Update a TagUpdates an existing tag.
Update a TaskUpdates a task on a ticket.
Update a TicketUpdates an existing ticket.
Update a Ticket QueueUpdates an existing ticket queue.
Update a UserUpdates an existing user.
Upload an AttachmentUploads a file attachment to a ticket.

When to use Mojo Helpdesk

Common scenarios where Mojo Helpdesk automation saves time and reduces manual work.

React to "Watch Assets" in Mojo Helpdesk in real time: route the event into CRM, chat, ticketing, or any connected service.
Run "Get a Location" in Mojo Helpdesk from any upstream event — map fields once and let the automation handle the rest.
Include "Watch Departments" from Mojo Helpdesk in larger multi-tool workflows to move data end-to-end without hand-offs.

How to connect

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

Full API documentation

Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

Connecting Mojo Helpdesk to WEXTL®

Field	Type	Help
Access KeyRequired	password	Your API access key. Find it in your account profile settings.

Use in workflow automation

Start from Mojo Helpdesk’s Watch Tickets trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create a Ticket Queue as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 62 ready-made steps for support work, and every run records what went in and what came back.

Mojo Helpdesk workflow on the canvas: Watch Tickets then Create a Ticket Queue

Frequently asked questions

Common questions about automating Mojo Helpdesk in your workflows.

Mojo Helpdesk has 9 triggers, including "Watch Assets", "Watch Comments", and "Watch Departments", and more. Use them to start workflows the moment Mojo Helpdesk events fire — no polling required.

Field

Type

Help

Access KeyRequired

password

Your API access key. Find it in your account profile settings.

Use in workflow automation

Start from Mojo Helpdesk’s Watch Tickets trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create a Ticket Queue as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 62 ready-made steps for support work, and every run records what went in and what came back.

Mojo Helpdesk Integrations

When to use Mojo Helpdesk

How to connect

Use in workflow automation

Frequently asked questions

Mojo Helpdesk Integrations

When to use Mojo Helpdesk

How to connect

Connect Mojo Helpdesk to any app in workflows

Use in workflow automation

Frequently asked questions

Connect Mojo Helpdesk to any app in workflows

Connect Mojo Helpdesk to any app in workflows

Connect Mojo Helpdesk to any app in workflows

Mojo Helpdesk Integrations

Mojo Helpdesk triggers and actions

When to use Mojo Helpdesk

How to connect

Use in workflow automation

Frequently asked questions

What triggers does Mojo Helpdesk support?

What actions can I run in Mojo Helpdesk?

Do I need to write code to automate this?

Is the integration secure?

Mojo Helpdesk Integrations

Mojo Helpdesk triggers and actions

When to use Mojo Helpdesk

How to connect

Connect Mojo Helpdesk to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does Mojo Helpdesk support?

What actions can I run in Mojo Helpdesk?

Do I need to write code to automate this?

Is the integration secure?

Connect Mojo Helpdesk to any app in workflows

Connect Mojo Helpdesk to any app in workflows

Connect Mojo Helpdesk to any app in workflows