STEP 1
Connect Capacity and tawk.to
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Capacity and tawk.to Integration
Build support workflows between Capacity and tawk.to on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
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Learn about Capacity and tawk.to
Detailed info you need to know about Capacity and tawk.to integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Capacity to tawk.to
Set up your Capacity and tawk.to integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Capacity and tawk.to nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Capacity and tawk.to. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Capacity and tawk.to work in WEXTL?
WEXTL exposes actions and triggers for Capacity and tawk.to that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Capacity triggerstawk.to actions
Capacity modules
- Activate a UserReactivates a previously deactivated user account, restoring their access to the platform.
- Add an Exchange to InputAdds a new input variant to an existing exchange.
- Add an Exchange to OutputAdds a new output variant to an existing exchange.
- Create a ContactCreates a new contact record in Capacity.
- Create a Custom FieldCreates a new custom field definition for extending entity data models.
- Create a DirectoryCreates a new directory for organizing files and folders.
- Create a FolderCreates a new folder within a directory to organize content.
- Create a GroupCreates a new user group for organizing team members and managing permissions.
- Create an AccountCreates a new account record in Capacity.
- Create an ArticleCreates a new knowledge base article in Capacity.
- Create an ExchangeCreates a new exchange with at least one input and one output for automated Q&A responses.
- Create a UserCreates a new user account and assigns them to the specified groups.
- Create or Update User AttributesInserts or updates custom attribute values for an existing user.
- Deactivate a UserDeactivates a user account, suspending their access without deleting their data.
- Delete a ContactPermanently deletes a contact record and all associated data.
- Delete a Custom FieldPermanently deletes a custom field definition and removes it from all entities.
- Delete a DirectoryPermanently deletes a directory and all its contained files and folders.
- Delete a FilePermanently deletes a single uploaded file by its ID.
- Delete a FolderPermanently deletes a folder, all its subfolders, and their contents.
- Delete a GroupPermanently deletes a user group from Capacity.
- Delete an AccountPermanently deletes an account record from Capacity.
- Delete an ExchangePermanently deletes an exchange and all its associated inputs and outputs.
- Delete an Exchange InputDeletes a specific input variant belonging to an exchange.
- Delete an Exchange to OutputDeletes a specific output variant belonging to an exchange.
- Delete a UserPermanently deletes a user account and all their associated data.
- Delete Multiple FilesPermanently deletes a list of uploaded files in a single request.
- Delete User AttributesDeletes a specific custom attribute from a user by its key.
- Disable a DirectoryDisables access to a directory for a specific user group.
- Enable a DirectoryEnables access to a directory for a specific user group.
- Get a ContactRetrieves a single contact record by its ID.
- Get a Custom FieldRetrieves detailed information about a specific custom field definition by its ID.
- Get a DirectoryRetrieves a single directory record by its ID.
- Get a FolderRetrieves a single folder record by its ID.
- Get a GroupRetrieves a single user group record by its ID.
- Get an AccountRetrieves a single account record by its ID.
- Get an ExchangeRetrieves a single exchange record by its ID.
- Get an Exchange InputRetrieves a specific input variant belonging to an exchange.
- Get an Exchange to OutputRetrieves a specific output variant belonging to an exchange.
- Get an Uploaded FileRetrieves metadata and download details for a single uploaded file by its ID.
- Get a UserRetrieves a single user record by their ID.
- List AccountsReturns a paginated list of account records.
- List ArticlesReturns a paginated list of knowledge base articles.
- List ContactsReturns a paginated list of contact records.
- List Custom FieldsReturns a paginated list of custom field definitions, with optional filtering by name.
- List DirectoriesReturns a paginated list of directory records.
- List ExchangesReturns a paginated list of exchange records.
- List FilesReturns a paginated list of uploaded files.
- List FoldersReturns a paginated list of folders within a directory.
- List Group DirectoriesReturns a paginated list of directories accessible to a specific group.
- List GroupsReturns a paginated list of user groups.
tawk.to modules
- Add a Data Attribute OptionAdds a new option, with a label, to a data attribute that offers a list of choices.
- Add an Email to a PersonAdds an email address to a person, optionally making it their primary one.
- Add an Organization to a PersonLinks an existing person to an existing organization.
- Add a Phone to a PersonAdds a phone number to a person, optionally making it their primary one.
- Add a Tag to a PersonApplies an existing tag to a person.
- Add Domain CandidateAdds a custom domain as a pending candidate for a property's knowledge base.
- Add New WidgetAdds a widget to a property, with a name, a type and a language.
- Add New Widget CardAdds a card to a widget for a chosen state, section and position.
- Adds a New Tab to PropertyAdds a tab to a property, with a type, label, content, position and icon; it can be placed under a menu tab.
- Add Site Navigation LinkAdds a labelled link to a knowledge base site's navigation.
- Change Article OrderMoves an article to a given position inside a category.
- Check Domain AvailabilityChecks whether a custom domain is free to use for a knowledge base.
- Check Subdomain AvailabilityChecks whether a knowledge base subdomain is still free to use.
- Create a Contact Upload TokenReturns a temporary upload URL, with its expiry time, for uploading a person's avatar or an organization's logo.
- Create a Custom Data AttributeCreates a custom data attribute for people or organizations, with a label, a data type and, for choice types, a list of options.
- Create a PersonCreates a person in a property's contacts, with optional email, phone, job title, organization, social profiles and custom attributes.
- Create ArticleCreates an article on a knowledge base site, with a title, content blocks, categories, status and visibility.
- Create CategoryCreates a category on a knowledge base site, with an optional description, slug, icon, parent category and position.
- Create Knowledge BaseCreates a knowledge base in a property with a language, title and subdomain, and can attach it to a widget and publish it straight away.
- Create New SiteCreates a new site (property) in your account, and can email the widget install instructions.
- Create SiteCreates a knowledge base site in a property, with a language, title and optional description.
- Delete a Custom Data AttributeDeletes a custom data attribute from a property.
- Delete ArticleDeletes an article from a knowledge base site. It needs the site ID as well as the article ID; Destroy Article is the variant that takes the article alone.
- Delete CategoryDeletes a category from a knowledge base site. It needs the site ID as well as the category ID; Destroy Category is the variant that takes the category alone.
- Delete SiteDeletes a knowledge base site from a property.
- Destroy ArticleDestroys an article by its ID alone, without needing the site ID that Delete Article asks for.
- Destroy CategoryDestroys a knowledge base category by its ID alone, without needing the site ID that Delete Category asks for.
- Disable Members Access to a PropertyTurns off a member's access to a property, optionally handing their chats to a successor agent or department.
- Edit Invite RoleChanges the role on an invitation that hasn't been accepted yet.
- Enable Members Access to PropertyTurns a disabled member's access to a property back on.
- Fetch Global Widget SettingsReturns a property's global widget settings.
- Fetch Person DetailsFetches one person by ID, returning the fields you select.
- Get Agent InformationReturns the profile details of one agent, picked by agent ID.
- Get Agent Information About Currently Authenticated UserReturns the profile of the agent whose account or API key is connected.
- Get ArticleFetches one knowledge base article by ID, with optional preview and white-label URLs.
- Get CategoryFetches one knowledge base category by ID.
- Get Chats MetricsReturns chat metrics for a property over a time range: totals, ratings, missed chats, message counts, response time and chat duration.
- Get New Ticket MetricsReturns metrics for new tickets over a time range: the total and a breakdown by source.
- Get Reopened Ticket MetricsReturns metrics for reopened tickets over a time range: the total and a breakdown by who reopened them.
- Get Resolved Ticket MetricsReturns metrics for resolved tickets over a time range: the total and resolution time.
- Get Single ChatFetches one chat in a property by its chat ID.
- Get Single TicketFetches one ticket in a property by its ticket ID.
- Get SiteFetches one knowledge base site by ID, returning the fields you select.
- Get Tab for a PropertyFetches one tab of a property by its ID.
- Get Ticket Responses MetricsReturns ticket response metrics over a time range: the total and first response time.
- Invite an Agent to PropertySends an invitation to an email address to join a property in a chosen role.
- List ArticlesLists articles across a property's knowledge base, with filters for site, author, category, status, visibility and dates, plus sorting and paging.
- List Available Tabs for a PropertyLists the tabs that can still be added to a property.
- List CategoriesLists knowledge base categories in a property, optionally narrowed to one site or one parent category.
- List Category ArticlesLists the articles that sit in one knowledge base category.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Capacity and tawk.to integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Capacity and tawk.to.
Connect your Capacity and tawk.to accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Capacity's "Watch Articles" fires, WEXTL can "Add a Data Attribute Option" in tawk.to. Capacity has 2 triggers (including Watch Articles and Watch Contacts); tawk.to has 95 actions (including Add a Data Attribute Option, Add an Email to a Person, and Add an Organization to a Person). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Capacity-to-tawk.to automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Capacity (or tawk.to) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Capacity + tawk.to automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Capacity and tawk.to integration.
- Capacity and tawk.to integration source code, module specs and credentials implementation.
- Our Capacity and tawk.to integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Capacity and tawk.to — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Capacity integration information
- tawk.to integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library