STEP 1
Connect Charla and Gorgias
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Charla and Gorgias Integration
Connect Charla and Gorgias to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about Charla and Gorgias
Detailed info you need to know about Charla and Gorgias integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Charla to Gorgias
Set up your Charla and Gorgias integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Charla and Gorgias nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Charla and Gorgias. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Charla and Gorgias work in WEXTL?
WEXTL exposes actions and triggers for Charla and Gorgias that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Charla triggersGorgias actions
Charla modules
- Create a ContactCreates a new contact.
- Create an ArticleCreates a new article.
- Delete an ArticleDeletes a single article by ID.
- Get a ContactRetrieves a single contact's details.
- Get an ArticleRetrieves a single article's details.
- List ArticlesRetrieves a list of articles.
- List ContactsRetrieves a list of contacts.
- List ConversationsRetrieves a list of conversations.
- Make an API CallPerforms an arbitrary authorized API call.
- Watch ArticlesTriggers when a new article is published.
- Watch ContactsTriggers when a new contact is created.
- Watch MessagesTriggers when a new message is received.
Gorgias modules
- Cancel a JobCancels a job that is currently in progress or scheduled.
- Create a CustomerCreates a new customer in the system.
- Create a JobCreates a new job in the system.
- Create a TicketCreates a new ticket in the system.
- Create a Ticket MessageCreates a new ticket message.
- Create a UserCreates a new user in the system.
- Delete a CustomerDeletes a customer from the service.
- Delete a TicketDeletes a ticket from the system.
- Delete a Ticket MessageDeletes a message from a ticket in the service.
- Delete a UserDeletes a user from the service.
- Get a CustomerRetrieves a customer based on specified criteria.
- Get a JobRetrieves a job from the service.
- Get a TicketRetrieves a ticket by its ID.
- Get a Ticket MessageRetrieves a ticket message from the service.
- Get a UserRetrieves a specific user's information from the service.
- List CustomersRetrieves all customers.
- List JobsRetrieves all jobs.
- List Ticket MessagesRetrieves all ticket messages.
- List TicketsRetrieves all tickets.
- List UsersRetrieves all users.
- List Voice Call RecordingsRetrieves all voice call recordings.
- List Voice CallsRetrieves all voice calls.
- Make an API CallPerforms an arbitrary authorized API call.
- Search ResourcesSearches for resources based on specified criteria.
- Update a CustomerUpdates a customer's details in the system.
- Update a JobUpdates a job with new information or changes.
- Update a TicketUpdates a ticket with new information or status changes.
- Update a Ticket MessageUpdates a ticket message in the system.
- Update a UserUpdates a user's information.
- Watch CustomersTriggers when a new customer is created.
- Watch JobsTriggers when a new job is created.
- Watch New Ticket MessagesTriggers when a new ticket message is created.
- Watch New UsersTriggers when a new user is created.
- Watch New Voice CallsTriggers when a new voice call is made.
- Watch TicketsTriggers when a new ticket is created.
- Watch Voice Call RecordingsTriggers when a new voice call recording is created.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Charla and Gorgias integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Charla and Gorgias.
Connect your Charla and Gorgias accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Charla's "Watch Articles" fires, WEXTL can "Cancel a Job" in Gorgias. Charla has 3 triggers (including Watch Articles, Watch Contacts, and Watch Messages); Gorgias has 29 actions (including Cancel a Job, Create a Customer, and Create a Job). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Charla-to-Gorgias automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Charla (or Gorgias) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Charla + Gorgias automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Charla and Gorgias integration.
- Charla and Gorgias integration source code, module specs and credentials implementation.
- Our Charla and Gorgias integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Charla and Gorgias — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Charla integration information
- Gorgias integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library