STEP 1
Select Charla in workflow
Pick Charla app in the workflow builder [4] - just one click to select the app.
Charla Integration
AI chatbot and live-chat platform for contacts, articles, and conversations. Route Charla tickets, replies, and customer issues into CRM, chat, and escalation workflows. When Watch Articles arrives, automatically continue with Get a Contact or Get an Article.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Supported triggers and actions for Charla integration
Triggers can detect changes in Charla and run actions that can create, search or modify data inside Charla automatically [3] — exactly how you set them.
- Watch ArticlesTriggers when a new article is published.
- Watch ContactsTriggers when a new contact is created.
- Watch MessagesTriggers when a new message is received.
- Get a ContactRetrieves a single contact's details.
- Get an ArticleRetrieves a single article's details.
- List ArticlesRetrieves a list of articles.
- List ContactsRetrieves a list of contacts.
- List ConversationsRetrieves a list of conversations.
- Create a ContactCreates a new contact.
- Create an ArticleCreates a new article.
- Delete an ArticleDeletes a single article by ID.
- Make an API CallPerforms an arbitrary authorized API call.
How to integrate Charla in automation workflow?
3 simple steps to make your Charla connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect Charla
When prompted, authorize access to Charla in WEXTL once. Charla credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your Charla account. Approve?
STEP 3
Build a workflow
Build your workflow with Charla yourself or with WEXTL® AI Builder. Connect Charla to any available integrations [5], or use HTTP node to go beyond them.
Charla
How Charla connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Charla app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Charla supports.
The following table illustrates what fields Charla integration require during authorization flow inside our workflow builder [4].
Video slide demonstrates how Charla is connected in WEXTL builder [4].
| Field | Type | Help |
|---|---|---|
API KeyRequired | password | — |
Connect Charla to popular apps on WEXTL
Enter a name of the other app you want to sync with Charla below. Click on selected app to explore integration options with Charla. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with Charla integration
Select Watch Articles trigger from Charla - this will be a starting point in your automation. Whenever event happens in Charla, workflow will start [7] from Watch Articles node.
Search for Delete an Article, connect it as the next step of integration sequence. You can use filters between Watch Articles and Delete an Article, so only important data pass from Watch Articles to the next step. WEXTL gives you full control over the process of Charla automation. All parts of workflow are visible on the canvas [4].
Charla on WEXTL has 12 modules for crafting support automations. Explore Charla documentation for more.
Video slide demonstrates how Watch Articles and Delete an Article [6] nodes are used in Charla workflow.
Frequently asked questions
Common questions about automating Charla in your workflows.
Charla has 3 triggers, including "Watch Articles", "Watch Contacts", and "Watch Messages". Triggers are start points of the workflow, and automations may start from them.
Integration has 9 actions, including "Get a Contact", "Get an Article", and "List Articles", and more. Refer to our Charla Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The Charla integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Charla official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where Charla provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Charla or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Charla inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Charla modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the Charla integration.
- Charla integration source code, module specs and credentials implementation.
- Internal Charla integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official Charla vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® Charla App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation