STEP 1
Connect Chatling and Kustomer
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Chatling and Kustomer Integration
Keep Chatling and Kustomer in sync by integrating their events and actions. When support events happen in Chatling, update the Kustomer automatically - without any line of code in visual workflow builder.
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Learn about Chatling and Kustomer
Detailed info you need to know about Chatling and Kustomer integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Chatling to Kustomer
Set up your Chatling and Kustomer integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Chatling and Kustomer nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Chatling and Kustomer. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Chatling and Kustomer work in WEXTL?
WEXTL exposes actions and triggers for Chatling and Kustomer that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Chatling triggersKustomer actions
Chatling modules
- Delete a ContactDeletes a chatbot contact.
- Get a ContactRetrieves a single chatbot contact.
- Get a ConversationRetrieves a single conversation.
- List ContactsRetrieves contacts for a chatbot.
- List Conversation MessagesRetrieves a list of messages for a conversation.
- List ConversationsRetrieves conversations from a chatbot.
- Perform an API CallPerforms an arbitrary authorized API call.
- Watch ContactsTriggers when a new contact has been collected by a chatbot.
- Watch Conversation MessagesTriggers when a new message is added to a conversation.
Kustomer modules
- Create a ConversationCreates a new conversation.
- Create a ConversationCreates a new conversation for a specific customer.
- Create a Conversation ForwardForwards a specific conversation to another recipient or channel.
- Create a Conversation MessageCreates a new message within a specific conversation.
- Create a Conversation TagAdds one or more tags to a conversation.
- Create a CustomerCreates a new customer record in the system.
- Create a Customer Custom ObjectCreates a custom object (KObject) for a customer.
- Create a Customer DraftCreates a new draft for a specific customer.
- Create a Customer MergeMerges multiple customer records into one.
- Create a Customer MessageCreates a new message for a specific customer.
- Create a MessageAdds an instance of a message to an existing conversation timeline with a customer.
- Create a NoteCreates a new note.
- Create a TeamCreates a new team.
- Create a Team MemberAdds a member to a team.
- Create a UserCreates or invites a new user.
- Create a User Password ResetTriggers a password reset for a user.
- Create a Work ItemCreates a new work item.
- Create an AttachmentUploads a new attachment to the service.
- Create an Unmasking WindowCreates an unmasking window for a customer.
- Create ConversationsCreates multiple conversations in bulk.
- Create CustomersCreates multiple customer records in bulk.
- Create MediaUploads a new media object.
- Delete a ConversationDeletes a conversation by its ID.
- Delete a CustomerDeletes a customer by ID.
- Delete a NoteDeletes a note by ID.
- Delete a Team MemberRemoves a member from a team.
- Delete an Unmasking WindowDeletes an unmasking window for a customer.
- Delete Conversation TagsRemoves one or more tags from a conversation.
- Delete ConversationsDeletes multiple conversations in bulk.
- Delete CustomersDeletes multiple customers in bulk.
- Get a ConversationRetrieves a conversation by ID.
- Get a Conversation by External IDRetrieves a conversation using its external ID.
- Get a CustomerRetrieves a customer by ID.
- Get a Customer by EmailGets a customer by their email.
- Get a Customer by External IDRetrieves a customer by their external ID.
- Get a Customer by Phone NumberRetrieves a customer based on their phone number.
- Get a Customer EventRetrieves a specific event for a customer.
- Get a Customer MergeRetrieves details of a specific customer merge.
- Get a MessageRetrieves a single message based on the unique message ID.
- Get a Message AttachmentRetrieves an attachment using a message ID and an attachment ID.
- Get a Message by External IDRetrieves a message using its external ID.
- Get a NoteRetrieves a note by ID.
- Get a Work ItemRetrieves a work item by ID.
- Get an AttachmentRetrieves an attachment using its ID.
- Get Conversation TimesRetrieves conversation times by unique ID.
- Get Current UserRetrieves the current authenticated user.
- Get MediaRetrieves a media object by ID.
- Get the Next Work Item in a QueueRetrieves the next available work item in a queue.
- List Conversation AttachmentsRetrieves all attachments for a conversation.
- List Conversation EventsRetrieves all events associated with a conversation.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Chatling and Kustomer integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Chatling and Kustomer.
Connect your Chatling and Kustomer accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Chatling's "Watch Contacts" fires, WEXTL can "Create a Conversation" in Kustomer. Chatling has 2 triggers (including Watch Contacts and Watch Conversation Messages); Kustomer has 89 actions (including Create a Conversation, Create a Conversation, and Create a Conversation Forward). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Chatling-to-Kustomer automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Chatling (or Kustomer) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Chatling + Kustomer automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Chatling and Kustomer integration.
- Chatling and Kustomer integration source code, module specs and credentials implementation.
- Our Chatling and Kustomer integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Chatling and Kustomer — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Chatling integration information
- Kustomer integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library