What actions can I run in Kustomer?

89 actions are available, including "Get a Conversation", "Get a Conversation by External ID", and "Get a Customer", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

Kustomer Integrations

Customer service CRM for conversations, customers, and support automation. When Kustomer issues update, notify owners or sync status to other systems.

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Watch ConversationsTriggers when a new conversation is started or updated.
Watch CustomersTriggers when a new customer is created or an existing customer is updated.
Watch MessagesTriggers when a new message is received.
Watch NotesTriggers when a new note is created or an existing note is updated.
Watch TeamsTriggers when a team is created, updated, or deleted.
Watch UsersTriggers when a new user is created or an existing user is updated.
Watch WorkItemsTriggers when a new work item is created or updated.
Get a ConversationRetrieves a conversation by ID.
Get a Conversation by External IDRetrieves a conversation using its external ID.
Get a CustomerRetrieves a customer by ID.
Get a Customer by EmailGets a customer by their email.
Get a Customer by External IDRetrieves a customer by their external ID.
Get a Customer by Phone NumberRetrieves a customer based on their phone number.
Get a Customer EventRetrieves a specific event for a customer.
Get a Customer MergeRetrieves details of a specific customer merge.
Get a MessageRetrieves a single message based on the unique message ID.
Get a Message AttachmentRetrieves an attachment using a message ID and an attachment ID.
Get a Message by External IDRetrieves a message using its external ID.
Get an AttachmentRetrieves an attachment using its ID.
Get a NoteRetrieves a note by ID.
Get a Work ItemRetrieves a work item by ID.
Get Conversation TimesRetrieves conversation times by unique ID.
Get Current UserRetrieves the current authenticated user.
Get MediaRetrieves a media object by ID.
Get the Next Work Item in a QueueRetrieves the next available work item in a queue.
List Conversation AttachmentsRetrieves all attachments for a conversation.
List Conversation EventsRetrieves all events associated with a conversation.
List Conversation MessagesRetrieves all messages associated with a conversation.
List Conversation NotesRetrieves all notes associated with a conversation.
List ConversationsRetrieves all conversations.
List ConversationsRetrieves all conversations associated with a customer.
List Conversation TimesRetrieves all timing metrics associated with a conversation.
List Customer Custom ObjectsRetrieves custom objects (KObjects) for a customer.
List Customer DraftsRetrieves all drafts associated with a specific customer.
List Customer EventsRetrieves all events for a customer within a session.
List Customer MergesRetrieves all merge records for a specific customer.
List Customer MessagesRetrieves all messages associated with a customer.
List Customer NotesRetrieves all notes associated with a customer.
List CustomersRetrieves all customers.
List Customer SessionsRetrieves all sessions associated with a customer.
List ForwardsRetrieves all forwards associated with a conversation.
List MessagesRetrieves messages for your Kustomer organization.
List NotesRetrieves all notes from the service.
List TeamsRetrieves all teams.
List UsersRetrieves all users.
List User TeamsRetrieves all teams associated with a user.
List Work ItemsRetrieves work items from a specified source or database.
List Work Items in a ConversationRetrieves work items for a specific conversation.
List Work Items in QueueRetrieves work items in the queue.
Create a ConversationCreates a new conversation.
Create a ConversationCreates a new conversation for a specific customer.
Create a Conversation ForwardForwards a specific conversation to another recipient or channel.
Create a Conversation MessageCreates a new message within a specific conversation.
Create a Conversation TagAdds one or more tags to a conversation.
Create a CustomerCreates a new customer record in the system.
Create a Customer Custom ObjectCreates a custom object (KObject) for a customer.
Create a Customer DraftCreates a new draft for a specific customer.
Create a Customer MergeMerges multiple customer records into one.
Create a Customer MessageCreates a new message for a specific customer.
Create a MessageAdds an instance of a message to an existing conversation timeline with a customer.
Create an AttachmentUploads a new attachment to the service.
Create a NoteCreates a new note.
Create an Unmasking WindowCreates an unmasking window for a customer.
Create a TeamCreates a new team.
Create a Team MemberAdds a member to a team.
Create a UserCreates or invites a new user.
Create a User Password ResetTriggers a password reset for a user.
Create a Work ItemCreates a new work item.
Create ConversationsCreates multiple conversations in bulk.
Create CustomersCreates multiple customer records in bulk.
Create MediaUploads a new media object.
Delete a ConversationDeletes a conversation by its ID.
Delete a CustomerDeletes a customer by ID.
Delete a NoteDeletes a note by ID.
Delete an Unmasking WindowDeletes an unmasking window for a customer.
Delete a Team MemberRemoves a member from a team.
Delete ConversationsDeletes multiple conversations in bulk.
Delete Conversation TagsRemoves one or more tags from a conversation.
Delete CustomersDeletes multiple customers in bulk.
Make an API CallPerforms an arbitrary authorized API call.
Redact a MessageRedacts sensitive information from a message.
Update a ConversationReplaces all details of a conversation.
Update a CustomerReplaces details of an existing customer.
Update a MediaUpdates a media object by ID.
Update a MessageUpdates a message based on the unique message ID.
Update an AttachmentUpdates or upserts an attachment by ID.
Update a NoteReplaces details of a note.
Update a TeamUpdates team attributes.
Update a UserUpdates the current authenticated user.
Update a Work ItemUpdates a work item by ID.
Update Conversation AttributesPartially updates specific attributes of a conversation.
Update ConversationsUpdates multiple conversations in bulk.
Update Customer AttributesPartially updates attributes of a customer.
Update CustomersUpdates multiple customers in bulk.
Update Message AttributesUpdates the attributes for a message based on the unique message ID.
Update Note AttributesPartially updates attributes of a note.

When to use Kustomer

Common scenarios where Kustomer automation saves time and reduces manual work.

Trigger workflows automatically when "Watch Conversations" fires in Kustomer — start multi-step automations without polling or manual checks.
Use "Get a Conversation by External ID" as an automated action in Kustomer so records stay consistent whenever something changes elsewhere in your stack.
Layer "Watch Messages" from Kustomer with filters, transforms, and AI steps to build automations that match your exact business logic.

How to connect

Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.

Full API documentation

Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.

You can create and retrieve your API Key by checking: https://help.kustomer.com/api-keys-SJs5YTIWX

Connecting Kustomer to WEXTL®

Field	Type	Help
Organization NameRequired	text	Your organization name. For example, if your URL is https://here.api.kustomerapp.com, then your organization name is `here`.
API KeyRequired	password	Your API key. You can create and retrieve your API Key by checking: https://help.kustomer.com/api-keys-SJs5YTIWX.

Use in workflow automation

Start from Kustomer’s Watch Customers trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create a Customer Custom Object as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 96 ready-made steps for support work, and every run records what went in and what came back.

Kustomer workflow on the canvas: Watch Customers then Create a Customer Custom Object

Frequently asked questions

Common questions about automating Kustomer in your workflows.

Kustomer has 7 triggers, including "Watch Conversations", "Watch Customers", and "Watch Messages", and more. Use them to start workflows the moment Kustomer events fire — no polling required.

Field

Type

Help

Organization NameRequired

text

Your organization name. For example, if your URL is https://here.api.kustomerapp.com, then your organization name is here.

API KeyRequired

password

Your API key. You can create and retrieve your API Key by checking: https://help.kustomer.com/api-keys-SJs5YTIWX.

Use in workflow automation

Start from Kustomer’s Watch Customers trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Create a Customer Custom Object as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 96 ready-made steps for support work, and every run records what went in and what came back.

Kustomer Integrations

When to use Kustomer

How to connect

Use in workflow automation

Frequently asked questions

Kustomer Integrations

When to use Kustomer

How to connect

Connect Kustomer to any app in workflows

Use in workflow automation

Frequently asked questions

Connect Kustomer to any app in workflows

Connect Kustomer to any app in workflows

Connect Kustomer to any app in workflows

Kustomer Integrations

Kustomer triggers and actions

When to use Kustomer

How to connect

Use in workflow automation

Frequently asked questions

What triggers does Kustomer support?

What actions can I run in Kustomer?

Do I need to write code to automate this?

Is the integration secure?

Kustomer Integrations

Kustomer triggers and actions

When to use Kustomer

How to connect

Connect Kustomer to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does Kustomer support?

What actions can I run in Kustomer?

Do I need to write code to automate this?

Is the integration secure?

Connect Kustomer to any app in workflows

Connect Kustomer to any app in workflows

Connect Kustomer to any app in workflows