Kustomer Integration

Customer service CRM for conversations, customers, and support automation. Connect Kustomer support activity to workflows that keep customer records and internal teams synchronized. Start with Watch Conversations, then trigger Get a Conversation or Get a Conversation by External ID as issues move forward.

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Supported triggers and actions for Kustomer integration

Triggers can detect changes in Kustomer and run actions that can create, search or modify data inside Kustomer automatically [3] — exactly how you set them.

Watch ConversationsTriggers when a new conversation is started or updated.
Watch CustomersTriggers when a new customer is created or an existing customer is updated.
Watch MessagesTriggers when a new message is received.
Watch NotesTriggers when a new note is created or an existing note is updated.
Watch TeamsTriggers when a team is created, updated, or deleted.
Watch UsersTriggers when a new user is created or an existing user is updated.
Watch WorkItemsTriggers when a new work item is created or updated.
Get a ConversationRetrieves a conversation by ID.
Get a Conversation by External IDRetrieves a conversation using its external ID.
Get a CustomerRetrieves a customer by ID.
Get a Customer by EmailGets a customer by their email.
Get a Customer by External IDRetrieves a customer by their external ID.
Get a Customer by Phone NumberRetrieves a customer based on their phone number.
Get a Customer EventRetrieves a specific event for a customer.
Get a Customer MergeRetrieves details of a specific customer merge.
Get a MessageRetrieves a single message based on the unique message ID.
Get a Message AttachmentRetrieves an attachment using a message ID and an attachment ID.
Get a Message by External IDRetrieves a message using its external ID.
Get a NoteRetrieves a note by ID.
Get a Work ItemRetrieves a work item by ID.
Get an AttachmentRetrieves an attachment using its ID.
Get Conversation TimesRetrieves conversation times by unique ID.
Get Current UserRetrieves the current authenticated user.
Get MediaRetrieves a media object by ID.
Get the Next Work Item in a QueueRetrieves the next available work item in a queue.
List Conversation AttachmentsRetrieves all attachments for a conversation.
List Conversation EventsRetrieves all events associated with a conversation.
List Conversation MessagesRetrieves all messages associated with a conversation.
List Conversation NotesRetrieves all notes associated with a conversation.
List Conversation TimesRetrieves all timing metrics associated with a conversation.
List ConversationsRetrieves all conversations.
List ConversationsRetrieves all conversations associated with a customer.
List Customer Custom ObjectsRetrieves custom objects (KObjects) for a customer.
List Customer DraftsRetrieves all drafts associated with a specific customer.
List Customer EventsRetrieves all events for a customer within a session.
List Customer MergesRetrieves all merge records for a specific customer.
List Customer MessagesRetrieves all messages associated with a customer.
List Customer NotesRetrieves all notes associated with a customer.
List Customer SessionsRetrieves all sessions associated with a customer.
List CustomersRetrieves all customers.
List ForwardsRetrieves all forwards associated with a conversation.
List MessagesRetrieves messages for your Kustomer organization.
List NotesRetrieves all notes from the service.
List TeamsRetrieves all teams.
List User TeamsRetrieves all teams associated with a user.
List UsersRetrieves all users.
List Work ItemsRetrieves work items from a specified source or database.
List Work Items in a ConversationRetrieves work items for a specific conversation.
List Work Items in QueueRetrieves work items in the queue.
Create a ConversationCreates a new conversation.
Create a ConversationCreates a new conversation for a specific customer.
Create a Conversation ForwardForwards a specific conversation to another recipient or channel.
Create a Conversation MessageCreates a new message within a specific conversation.
Create a Conversation TagAdds one or more tags to a conversation.
Create a CustomerCreates a new customer record in the system.
Create a Customer Custom ObjectCreates a custom object (KObject) for a customer.
Create a Customer DraftCreates a new draft for a specific customer.
Create a Customer MergeMerges multiple customer records into one.
Create a Customer MessageCreates a new message for a specific customer.
Create a MessageAdds an instance of a message to an existing conversation timeline with a customer.
Create a NoteCreates a new note.
Create a TeamCreates a new team.
Create a Team MemberAdds a member to a team.
Create a UserCreates or invites a new user.
Create a User Password ResetTriggers a password reset for a user.
Create a Work ItemCreates a new work item.
Create an AttachmentUploads a new attachment to the service.
Create an Unmasking WindowCreates an unmasking window for a customer.
Create ConversationsCreates multiple conversations in bulk.
Create CustomersCreates multiple customer records in bulk.
Create MediaUploads a new media object.
Delete a ConversationDeletes a conversation by its ID.
Delete a CustomerDeletes a customer by ID.
Delete a NoteDeletes a note by ID.
Delete a Team MemberRemoves a member from a team.
Delete an Unmasking WindowDeletes an unmasking window for a customer.
Delete Conversation TagsRemoves one or more tags from a conversation.
Delete ConversationsDeletes multiple conversations in bulk.
Delete CustomersDeletes multiple customers in bulk.
Make an API CallPerforms an arbitrary authorized API call.
Redact a MessageRedacts sensitive information from a message.
Update a ConversationReplaces all details of a conversation.
Update a CustomerReplaces details of an existing customer.
Update a MediaUpdates a media object by ID.
Update a MessageUpdates a message based on the unique message ID.
Update a NoteReplaces details of a note.
Update a TeamUpdates team attributes.
Update a UserUpdates the current authenticated user.
Update a Work ItemUpdates a work item by ID.
Update an AttachmentUpdates or upserts an attachment by ID.
Update Conversation AttributesPartially updates specific attributes of a conversation.
Update ConversationsUpdates multiple conversations in bulk.
Update Customer AttributesPartially updates attributes of a customer.
Update CustomersUpdates multiple customers in bulk.
Update Message AttributesUpdates the attributes for a message based on the unique message ID.
Update Note AttributesPartially updates attributes of a note.

How to integrate Kustomer in automation workflow?

3 simple steps to make your Kustomer connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Kustomer in workflow

Pick Kustomer app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Kustomer

When prompted, authorize access to Kustomer in WEXTL once. Kustomer credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Kustomer account. Approve?

STEP 3

Build a workflow

Build your workflow with Kustomer yourself or with WEXTL® AI Builder. Connect Kustomer to any available integrations [5], or use HTTP node to go beyond them.

Kustomer

How Kustomer connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Kustomer app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Kustomer supports.

Full Kustomer API documentation

The following table illustrates what fields Kustomer integration require during authorization flow inside our workflow builder [4].

You can create and retrieve your API Key by checking: https://help.kustomer.com/api-keys-SJs5YTIWX

Video slide demonstrates how Kustomer is connected in WEXTL builder [4].

Field	Type	Help
Organization NameRequired	text	Your organization name. For example, if your URL is https://here.api.kustomerapp.com, then your organization name is `here`.
API KeyRequired	password	Your API key. You can create and retrieve your API Key by checking: https://help.kustomer.com/api-keys-SJs5YTIWX.

Connect Kustomer to popular apps on WEXTL

Enter a name of the other app you want to sync with Kustomer below. Click on selected app to explore integration options with Kustomer. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Kustomer integration

Select Watch Customers trigger from Kustomer - this will be a starting point in your automation. Whenever event happens in Kustomer, workflow will start [7] from Watch Customers node.

Search for Create a Customer Custom Object, connect it as the next step of integration sequence. You can use filters between Watch Customers and Create a Customer Custom Object, so only important data pass from Watch Customers to the next step. WEXTL gives you full control over the process of Kustomer automation. All parts of workflow are visible on the canvas [4].

Kustomer on WEXTL has 96 modules for crafting support automations. Explore Kustomer documentation for more.

Video slide demonstrates how Watch Customers and Create a Customer Custom Object nodes are used in Kustomer workflow.

Video slide demonstrates how Watch Customers and Create a Customer Custom Object [6] nodes are used in Kustomer workflow.

Frequently asked questions

Common questions about automating Kustomer in your workflows.

Kustomer has 7 triggers, including "Watch Conversations", "Watch Customers", and "Watch Messages", and more. Triggers are start points of the workflow, and automations may start from them.

Integration has 89 actions, including "Get a Conversation", "Get a Conversation by External ID", and "Get a Customer", and more. Refer to our Kustomer Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Kustomer integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Kustomer official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Kustomer provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Kustomer or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Kustomer inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Kustomer modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Kustomer integration.

Kustomer integration source code, module specs and credentials implementation.
Internal Kustomer integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Kustomer vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Kustomer App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Kustomer Integration

Supported triggers and actions for Kustomer integration