STEP 1
Connect CXOne Mpower and Google Chat
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
CXOne Mpower and Google Chat Integration
Connect CXOne Mpower and Google Chat to automate communication workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about CXOne Mpower and Google Chat
Detailed info you need to know about CXOne Mpower and Google Chat integrations in WEXTL. Explore which modules apps support and how you connect them.
CXOne Mpower
Contact-center platform for voice, chat, and agent workforce engagement. [5]
Google Chat
Send messages and manage Google Chat spaces, members, reactions, and user settings. [6]
How to connect CXOne Mpower to Google Chat
Set up your CXOne Mpower and Google Chat integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected CXOne Mpower and Google Chat nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between CXOne Mpower and Google Chat. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between CXOne Mpower and Google Chat work in WEXTL?
WEXTL exposes actions and triggers for CXOne Mpower and Google Chat that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
CXOne Mpower triggersGoogle Chat actions
CXOne Mpower modules
- Accept a Chat ContactAccepts an incoming chat contact.
- Accept a Consult RequestAccepts a consult request from a user.
- Accept a ContactAccepts a contact request or invitation.
- Accept a Work ItemAccepts a work item for processing or review.
- Activate a ChatRestores a chat to an active state.
- Activate a ContactMoves a contact into focus for further actions.
- Add a Chat ContactAdds a new chat contact to the list.
- Add a ContactAdds a chat or SMS contact to the service.
- Add a Reaction to a MessageAdds a reaction to a specified message.
- Add a Tag to a MessageAdds a tag to a specified message.
- Add an Email ContactAdds an incoming email contact to the service.
- Add Custom Data to a ContactAdds custom data to a contact.
- Barge Into a CallBarges into a live call.
- Cancel a Scheduled CallbackCancels a scheduled callback.
- Change Inbox Assignee for a ContactChanges the inbox assignee for a specific contact.
- Change Routing Queue for a ContactChanges the routing queue for a specific contact.
- Close an Agent ContactCloses an existing agent contact in the contact management system.
- Coach an AgentCoaches an agent on a live call.
- Consult an AgentDials an agent to consult on a matter.
- Continue a Reskill CallContinues or cancels a reskill call.
- Create a MessageCreates a new message in DFO.
- Create a Note from a MessageCreates a new note from a message.
- Create an Independent CallDials an independent call through the service.
- Create an Outbound EmailCreates an outbound email contact.
- Create an Outbound SMSCreates an outbound SMS contact in the system.
- Delete a MessageDeletes a message by its ID.
- Delete a NoteDeletes a note from a message.
- Delete a ReactionDeletes a reaction from a message in a communication platform.
- Dial a Phone NumberDials an outbound phone call.
- Dial a Scheduled CallbackDials a scheduled callback for the specified service or entity.
- Dial a SkillDials a skill to initiate a call or interaction with the specified skill.
- Dial an Agent PhoneDials an agent's phone within the system.
- Dial an Agent QueueDials an agent’s personal queue.
- End a CallEnds a call in the specified service.
- End a Chat ContactEnds a chat contact interaction in the service.
- End a ContactEnds a contact.
- End a Voicemail ContactEnds a voicemail contact.
- End a Work ItemEnds a work item.
- End an Agent Phone CallEnds the agent's phone call.
- End an Agent SessionEnds an agent session in the system.
- End an Email ContactEnds an email contact for a specific user or account.
- Forward an EmailForwards an email.
- Get a MessageRetrieves a message by its ID.
- Get Contact DetailsRetrieves contact details from the service.
- Get Contact PaginationRetrieves paginated contact details.
- Get MessagesRetrieves a list of messages based on specified filters.
- Get the Next Agent EventRetrieves the next agent event from the service.
- Hold a CallPlaces a call on hold.
- Hold a ContactPuts a contact on hold for processing or verification.
- Hold a Work ItemPlaces a hold on a work item, preventing further processing until the hold is released.
Google Chat modules
- Complete Space ImportCompletes an import of messages and memberships into a space.
- Create Custom EmojiCreates a custom emoji in Google Chat.
- Create MessageCreates a message in a Google Chat space.
- Create ReactionAdds a reaction to a message.
- Create SpaceCreates a new Google Chat space.
- Create Space MemberAdds a user, group, or Chat app as a member of a space.
- Create User SectionCreates a custom section for organizing conversations.
- Delete Custom EmojiDeletes a custom emoji from Google Chat.
- Delete MessageDeletes a message from a Google Chat space.
- Delete ReactionDeletes a reaction from a message.
- Delete SpaceDeletes a named Google Chat space.
- Delete Space MemberRemoves a member from a Google Chat space.
- Delete User SectionDeletes a custom user section.
- Download MediaDownloads a media attachment from Google Chat.
- Find Direct Message SpaceReturns the existing direct message space with a specified user.
- Find Group ChatsReturns group chat spaces that include specified users.
- Get Custom EmojiReturns details about a custom emoji.
- Get MessageReturns details about a message in a space.
- Get Message AttachmentReturns metadata for a message attachment. Google only allows this for Chat apps (bots), so it fails with a 403 on a normal user connection. To get an attachment, use Get Message, then pass its attachmentDataRef.resourceName to Download Media.
- Get SpaceReturns details about a Google Chat space.
- Get Space EventReturns details about a space event.
- Get Space MemberReturns details about a space membership.
- Get Space Notification SettingReturns notification settings for a user in a space.
- Get Space Read StateReturns a user read state for a space.
- Get Thread Read StateReturns a user read state for a thread.
- Get User AvailabilityReturns availability information for a user.
- List Custom EmojisRetrieves a list of custom emojis visible to the caller.
- List Message PinsRetrieves a list of pinned messages in a space.
- List MessagesRetrieves a list of messages in a space.
- List ReactionsRetrieves a list of reactions on a message.
- List Section ItemsRetrieves items such as spaces in a user section.
- List Space EventsRetrieves a list of events from a space.
- List Space MembersRetrieves a list of members in a space.
- List SpacesRetrieves a list of spaces the caller is a member of.
- List User SectionsRetrieves a list of sections for the user.
- Make an API CallPerforms an arbitrary authorized API call.
- Mark User ActiveSets a user availability state to active.
- Mark User AwaySets a user availability state to away.
- Mark User Do Not DisturbSets a user availability state to do not disturb.
- Move Section ItemMoves a section item to another section.
- Pin MessagePins a message in a Google Chat space.
- Reorder User SectionChanges the sort order of a user section.
- Replace MessageReplaces a message with a new version.
- Search MessagesSearches for messages the caller can access.
- Search SpacesSearches for spaces in the organization.
- Set Up SpaceCreates a space and adds specified users to it.
- Unpin MessageRemoves a pin from a message in a space.
- Update MessageUpdates selected fields on a message.
- Update SpaceUpdates metadata for a Google Chat space.
- Update Space MemberUpdates a membership in a Google Chat space.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with CXOne Mpower and Google Chat integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting CXOne Mpower and Google Chat.
Connect your CXOne Mpower and Google Chat accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when CXOne Mpower's "Watch Contacts" fires, WEXTL can "Complete Space Import" in Google Chat. CXOne Mpower has 2 triggers (including Watch Contacts and Watch Messages); Google Chat has 55 actions (including Complete Space Import, Create Custom Emoji, and Create Message). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. CXOne Mpower-to-Google Chat automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment CXOne Mpower (or Google Chat) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your CXOne Mpower + Google Chat automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the CXOne Mpower and Google Chat integration.
- CXOne Mpower and Google Chat integration source code, module specs and credentials implementation.
- Our CXOne Mpower and Google Chat integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for CXOne Mpower and Google Chat — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- CXOne Mpower integration information
- Google Chat integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library