About this integration
Contact-center platform for voice, chat, and agent workforce engagement. Connect it to any workflow without writing code.
You can choose from 2 triggers, 8 search modules and 110 actions. The connection type is oauth or oauth authentication.
How to connect
The credential form asks for CXone Mpower - Environment (Issuer), CXone Mpower - Client ID, CXone Mpower - Client Secret, and CXone Mpower - Access Key ID.
Prefer the interactive builder form? Open it on the app page.
Sign in and approve access — your password is never shared with WEXTL®, and you can revoke access from the provider at any time.
You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.
You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.
Connecting CXOne Mpower to WEXTL®
| Field | Type | Help |
|---|---|---|
CXone Mpower - Environment (Issuer)Required | select | Select the issuer environment used for OAuth2 authentication. This value is used for the token request to |
CXone Mpower - Client IDRequired | text | The OAuth2 |
CXone Mpower - Client SecretRequired | password | The OAuth2 |
CXone Mpower - Access Key IDRequired | text | The Access Key ID generated from a CXone Mpower user account. Sent as |
CXone Mpower - Access Key SecretRequired | password | The Access Key Secret generated alongside the Access Key ID. Sent as |
CXone Mpower – Station ID | text | Station ID used to start an agent session. Either this or Station Phone Number is required. |
CXone Mpower – Station Phone Number | text | Agent phone number used to start an agent session. Either this or Station ID is required. |
CXone Mpower – Inactivity Timeout (seconds) | number | Idle timeout between 30–300 seconds. Default is 300. |
CXone Mpower – Force Logout on Inactivity | boolean | If true, session ends after inactivity regardless of agent state. |
CXone Mpower – Impersonate Agent ID | number | Starts the session as another agent. Requires Impersonate Agent permission. |
| Field | Type | Help |
|---|---|---|
CXone Mpower – Environment (Issuer)Required | select | Select the issuer environment used for OAuth2 authentication. This value is used to call |
CXone Mpower – Client IDRequired | text | The OAuth2 |
CXone Mpower – Client SecretRequired | password | The OAuth2 |
CXone Mpower – Access Key IDRequired | text | The Access Key ID generated from a CXone Mpower user account. This value is used as the |
CXone Mpower – Access Key SecretRequired | password | The Access Key Secret generated alongside the Access Key ID. This value is used as the |
Use it in workflow automation
Start with Watch Contacts, then add Accept a Chat Contact.
The canvas below runs Watch Contacts into Accept a Chat Contact — watch the video, then drop a node onto the canvas.
Select the Watch Contacts trigger and the workflow fires automatically when the event occurs — no polling required.
Then add Add a Chat Contact as the next node. Branch, filter, or hand off to other integrations from there.
The integration includes 112 ready-made modules for communication work — each run logs its inputs and outputs for debugging.
CXOne Mpower workflow on the canvas: Watch Contacts then Add a Chat Contact
Triggers, searches and actions
Explore the fields available for each CXOne Mpower trigger, search, and action — 2 triggers, 8 searchs, and 110 actions.
Triggers
Whenever something changes in the app, one of 2 available triggers can start a run immediately.
- Watch Contacts
- Watch Messages
Searches
8 search modules let you query the app mid-run and feed the results to the next step.
- Get a Message
- Get Contact Details
- Get Contact Pagination
- Get Messages
- Get the Next Agent Event
3more searches
Actions
Use 110 action modules to write data back into the app from anywhere in a run.
- Accept a Chat Contact
- Accept a Consult Request
- Accept a Contact
- Accept a Work Item
- Activate a Chat
105more actions
Explore the fields available for each CXOne Mpower trigger, search, and action.
Triggers
Output fields
| Field | Type |
|---|---|
ID | text |
Contact ID | text |
Customer contact ID | text |
Interaction ID | text |
Abandon | object |
Type | text |
Abandoned at | date |
Author end user identity | object |
ID on external platform | text |
First name | text |
Last name | text |
Nickname | text |
Image | url |
Custom fields | array |
Consumer contact storage ID | text |
Channel ID | text |
Direction | text |
Detail URL | url |
15other output fields
Output fields
| Field | Type |
|---|---|
ID | text |
ID on external platform | text |
Is deleted on external platform | boolean |
Is hidden on external platform | boolean |
Is reply allowed | boolean |
URL | url |
Direction | text |
Created at | date |
Created at with milliseconds | date |
Author end user identity | object |
ID on external platform | text |
First name | text |
Last name | text |
Nickname | text |
Image | url |
Custom fields | array |
19other output fields
Searches
Input fields
| Field | Type |
|---|---|
Message IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | text |
ID on external platform | text |
Is deleted on external platform | boolean |
Is hidden on external platform | boolean |
Is reply allowed | boolean |
URL | url |
Direction | text |
Created at | date |
Created at with milliseconds | date |
Author end user identity | object |
ID on external platform | text |
First name | text |
Last name | text |
Nickname | text |
Image | url |
Custom fields | array |
19other output fields
Output fields
| Field | Type |
|---|---|
ID | text |
Contact ID | text |
Customer contact ID | text |
Interaction ID | text |
Abandon | object |
Type | text |
Abandoned at | date |
Author end user identity | object |
ID on external platform | text |
First name | text |
Last name | text |
Nickname | text |
Image | url |
Custom fields | array |
Consumer contact storage ID | text |
Channel ID | text |
Direction | text |
Detail URL | url |
14other output fields
Output fields
| Field | Type |
|---|---|
Previous | text |
Next | text |
Input fields
| Field | Type |
|---|---|
Query | text |
IDs on External Platform | array |
ID | choice |
Channels | array |
Channel | choice |
Tags | array |
Tag | choice |
Exclude Tags | array |
Tag | choice |
Contact Number | number |
Author IDs on External Platform | array |
Author ID | choice |
Direction | choice |
Content Contains | text |
Content Not Contains | text |
1other input field
Output fields
| Field | Type |
|---|---|
ID | text |
ID on external platform | text |
Is deleted on external platform | boolean |
Is hidden on external platform | boolean |
Is reply allowed | boolean |
URL | url |
Direction | text |
Created at | date |
Created at with milliseconds | date |
Author end user identity | object |
ID on external platform | text |
First name | text |
Last name | text |
Nickname | text |
Image | url |
Custom fields | array |
19other output fields
Input fields
| Field | Type |
|---|---|
Timeout (seconds)Required | number |
Limit | number |
Output fields
| Field | Type |
|---|---|
Iis host | text |
Vc host | text |
Type | text |
Event property 1 | object |
Event property 2 | text |
Event property 3 | object |
Event property | object |
Event property n | object |
Input fields
| Field | Type |
|---|---|
Contact NumberRequired | choice |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | text |
ID on external platform | text |
Is deleted on external platform | boolean |
Is hidden on external platform | boolean |
Is reply allowed | boolean |
URL | url |
Direction | text |
Created at | date |
Created at with milliseconds | date |
Author end user identity | object |
ID on external platform | text |
First name | text |
Last name | text |
Nickname | text |
Image | url |
Custom fields | array |
19other output fields
Input fields
| Field | Type |
|---|---|
Channel IDs | array |
Channel ID | choice |
Tag IDs | array |
Tag ID | choice |
Routing Queue IDs | array |
Routing Queue ID | choice |
Status | array |
Status | text |
End User IDs on External Platform | array |
End User ID | choice |
Contact Query Search | text |
Calculate FRT No Reply | boolean |
Scroll Token | text |
Sorting Field | choice |
Sorting Type | choice |
1other input field
Output fields
| Field | Type |
|---|---|
ID | text |
Contact ID | text |
Customer contact ID | text |
Interaction ID | text |
Abandon | object |
Type | text |
Abandoned at | date |
Author end user identity | object |
ID on external platform | text |
First name | text |
Last name | text |
Nickname | text |
Image | url |
Custom fields | array |
Consumer contact storage ID | text |
Channel ID | text |
Direction | text |
Detail URL | url |
15other output fields
Input fields
| Field | Type |
|---|---|
Include Context | boolean |
Search Query | text |
Limit | number |
Output fields
| Field | Type |
|---|---|
ID | text |
ID on external platform | text |
Thread name | text |
Channel ID | text |
Can add more messages | boolean |
Actions
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
No fields documented.
Input fields
| Field | Type |
|---|---|
Media TypeRequired | number |
No fields documented.
Input fields
| Field | Type |
|---|---|
Message IDRequired | choice |
Input fields
| Field | Type |
|---|---|
Message IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | text |
ID on external platform | text |
Is deleted on external platform | boolean |
Is hidden on external platform | boolean |
Is reply allowed | boolean |
URL | url |
Direction | text |
Created at | date |
Created at with milliseconds | date |
Author end user identity | object |
ID on external platform | text |
First name | text |
Last name | text |
Nickname | text |
Image | url |
Custom fields | array |
19other output fields
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Indicator Name | text |
DataRequired | text |
No fields documented.
Input fields
| Field | Type |
|---|---|
Callback IDRequired | text |
Notes | text |
Input fields
| Field | Type |
|---|---|
Contact NumberRequired | choice |
User IDRequired | choice |
Inbox AssigneeRequired | number |
Inbox Assignee Cxone IDRequired | text |
Assigned By | number |
Assigned By Cxone ID | text |
Meta Data | object |
Is Bot User | boolean |
Note | object |
TextRequired | text |
Input fields
| Field | Type |
|---|---|
Contact NumberRequired | choice |
Routing Queue | choice |
Skill | choice |
Input fields
| Field | Type |
|---|---|
Contact NumberRequired | choice |
No fields documented.
Input fields
| Field | Type |
|---|---|
Target Agent IDRequired | text |
Parent Contact ID | text |
Input fields
| Field | Type |
|---|---|
Continue ReskillRequired | boolean |
Input fields
| Field | Type |
|---|---|
Channel IDRequired | choice |
ID on External PlatformRequired | choice |
Deleted on External Platform | boolean |
URL | url |
DirectionRequired | choice |
Created AtRequired | date |
Tag IDs | array |
Tag ID | choice |
Reaction Statistics | object |
Likes | number |
Shares | number |
Is Liked by Channel | boolean |
Is Shared by Channel | boolean |
Thread | object |
Thread ID on External Platform | choice |
Thread Name | text |
Reply to Message | object |
ID on External Platform | choice |
9other input fields
Output fields
| Field | Type |
|---|---|
Consumer contact | object |
ID | text |
Contact ID | text |
Customer contact ID | text |
Interaction ID | text |
Abandon | object |
Author end user identity | object |
Consumer contact storage ID | text |
Channel ID | text |
Direction | text |
Detail URL | url |
Message | object |
ID | text |
ID on external platform | text |
Is deleted on external platform | boolean |
Is hidden on external platform | boolean |
Is reply allowed | boolean |
URL | url |
Direction | text |
Created at | date |
Created at with milliseconds | date |
Author end user identity | object |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Message IDRequired | choice |
Content | text |
Output fields
| Field | Type |
|---|---|
ID | text |
Created at | date |
Updated at | date |
User | object |
ID | number |
Incontact ID | text |
Email address | |
Login username | text |
First name | text |
Surname | text |
Nickname | text |
Image URL | url |
Is bot user | boolean |
Is survey user | boolean |
Current assignee | object |
ID | number |
Incontact ID | text |
Email address | |
Login username | text |
First name | text |
Surname | text |
Nickname | text |
Image URL | url |
Is bot user | boolean |
Is survey user | boolean |
Message | object |
ID | text |
Content | text |
Status | object |
Type | text |
Input fields
| Field | Type |
|---|---|
Skill IDRequired | text |
To AddressRequired | text |
Parent Contact ID | text |
Input fields
| Field | Type |
|---|---|
Phone NumberRequired | text |
Outbound SMS Skill IDRequired | text |
Parent Contact ID | text |
Input fields
| Field | Type |
|---|---|
Message IDRequired | choice |
Input fields
| Field | Type |
|---|---|
Message IDRequired | choice |
Input fields
| Field | Type |
|---|---|
Message IDRequired | choice |
No fields documented.
Input fields
| Field | Type |
|---|---|
Target Agent IDRequired | text |
Parent Contact ID | text |
Input fields
| Field | Type |
|---|---|
Phone NumberRequired | text |
Skill IDRequired | text |
Parent Contact ID | text |
Input fields
| Field | Type |
|---|---|
Callback IDRequired | text |
Input fields
| Field | Type |
|---|---|
Skill IDRequired | text |
Parent Contact ID | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
No fields documented.
Input fields
| Field | Type |
|---|---|
Force Logoff | boolean |
End Contacts | boolean |
Ignore Personal Queue | boolean |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Skill ID | text |
To Address | text |
From Address | text |
CC Address | text |
BCC Address | text |
Subject | text |
Body HTML | text |
Attachments | text |
Attachment Names | text |
1other input field
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Impersonate Agent ID | text |
Output fields
| Field | Type |
|---|---|
Session ID | text |
Input fields
| Field | Type |
|---|---|
Skill NameRequired | text |
No fields documented.
Input fields
| Field | Type |
|---|---|
URLRequired | text |
MethodRequired | choice |
Headers | array |
Header | object |
Query String | array |
Parameter | object |
Body | text |
Output fields
| Field | Type |
|---|---|
Body | text |
Headers | object |
Status code | number |
No fields documented.
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Mask Recording MediaRequired | choice |
No fields documented.
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Is Typing | boolean |
Is Text Entered | boolean |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
AMD TypeRequired | choice |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
To Address | text |
From Address | text |
CC Address | text |
BCC Address | text |
Subject | text |
Body HTML | text |
Attachments | text |
Attachment Names | text |
Original Attachment Names | text |
5other input fields
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Play Timestamp | object |
Value | boolean |
Position | object |
Input fields
| Field | Type |
|---|---|
Email Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact NumberRequired | choice |
Input fields
| Field | Type |
|---|---|
Message IDRequired | choice |
Reason | choice |
Input fields
| Field | Type |
|---|---|
Message IDRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | text |
ID on external platform | text |
Is deleted on external platform | boolean |
Is hidden on external platform | boolean |
Is reply allowed | boolean |
URL | url |
Direction | text |
Created at | date |
Created at with milliseconds | date |
Author end user identity | object |
ID on external platform | text |
First name | text |
Last name | text |
Nickname | text |
Image | url |
Custom fields | array |
19other output fields
Input fields
| Field | Type |
|---|---|
Message IDRequired | choice |
Reason | choice |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Skill ID | text |
To Address | text |
From Address | text |
CC Address | text |
BCC Address | text |
Subject | text |
Body HTML | text |
Attachments | text |
Attachment Names | text |
Input fields
| Field | Type |
|---|---|
Add Chat | boolean |
Add Email | boolean |
Add Work Item | boolean |
Input fields
| Field | Type |
|---|---|
Callback IDRequired | text |
Reschedule DateRequired | date |
Input fields
| Field | Type |
|---|---|
Email Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | number |
To Address | text |
From Address | text |
CC Address | text |
BCC Address | text |
Subject | text |
Body HTML | text |
Attachments | text |
Attachment Names | text |
Draft Email GUID String | text |
5other input fields
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Skill IDRequired | text |
To Address | text |
From Address | text |
CC Address | text |
BCC Address | text |
Subject | text |
Body HTML | text |
Attachments | text |
Attachment Names | text |
Input fields
| Field | Type |
|---|---|
Channel IDRequired | choice |
Thread | object |
Thread Name | text |
Message Content | object |
Type | choice |
Payload | object |
Author Customer Identity | object |
ID on External Platform | choice |
First Name | text |
Last Name | text |
Title | text |
Output fields
| Field | Type |
|---|---|
Contact | object |
ID | text |
Contact ID | text |
Customer contact ID | text |
Interaction ID | text |
Abandon | object |
Author end user identity | object |
Consumer contact storage ID | text |
Channel ID | text |
Direction | text |
Detail URL | url |
Input fields
| Field | Type |
|---|---|
Channel IDRequired | choice |
Thread | object |
ID on External PlatformRequired | choice |
Message Content | object |
TypeRequired | choice |
Payload | object |
Attachments | array |
Recipients | array |
Output fields
| Field | Type |
|---|---|
Consumer contact | object |
ID | text |
Contact ID | text |
Customer contact ID | text |
Interaction ID | text |
Abandon | object |
Author end user identity | object |
Consumer contact storage ID | text |
Channel ID | text |
Direction | text |
Detail URL | url |
Message | object |
ID | text |
ID on external platform | text |
Is deleted on external platform | boolean |
Is hidden on external platform | boolean |
Is reply allowed | boolean |
URL | url |
Direction | text |
Created at | date |
Created at with milliseconds | date |
Author end user identity | object |
Input fields
| Field | Type |
|---|---|
Contact NumberRequired | choice |
Recipients | array |
Input fields
| Field | Type |
|---|---|
Channel IDRequired | choice |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Chat TextRequired | text |
Chat TargetRequired | choice |
Media Type | number |
Input fields
| Field | Type |
|---|---|
DTMF SequenceRequired | text |
Tone Duration (ms)Required | number |
Tone Spacing (ms) | number |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | number |
DispositionRequired | object |
Primary Disposition ID | number |
Primary Disposition Notes | text |
Primary Commitment Amount | number |
Primary Callback Time | text |
Primary Callback Number | text |
Secondary Disposition ID | number |
Preview Disposition ID | number |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Outcome | choice |
Input fields
| Field | Type |
|---|---|
Abandon TypeRequired | choice |
Input fields
| Field | Type |
|---|---|
Message IDRequired | choice |
SentimentRequired | choice |
Output fields
| Field | Type |
|---|---|
ID | text |
ID on external platform | text |
Is deleted on external platform | boolean |
Is hidden on external platform | boolean |
Is reply allowed | boolean |
URL | url |
Direction | text |
Created at | date |
Created at with milliseconds | date |
Author end user identity | object |
ID on external platform | text |
First name | text |
Last name | text |
Nickname | text |
Image | url |
Custom fields | array |
19other output fields
Input fields
| Field | Type |
|---|---|
Message IDRequired | choice |
Is ReadRequired | boolean |
Output fields
| Field | Type |
|---|---|
ID | text |
ID on external platform | text |
Is deleted on external platform | boolean |
Is hidden on external platform | boolean |
Is reply allowed | boolean |
URL | url |
Direction | text |
Created at | date |
Created at with milliseconds | date |
Author end user identity | object |
ID on external platform | text |
First name | text |
Last name | text |
Nickname | text |
Image | url |
Custom fields | array |
19other output fields
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Input fields
| Field | Type |
|---|---|
Station IDRequired | text |
Station Phone Number | text |
Inactivity Timeout | number |
Inactivity Force Logout | boolean |
As Agent ID | number |
Output fields
| Field | Type |
|---|---|
Session ID | text |
Input fields
| Field | Type |
|---|---|
Category IDRequired | number |
PriorityRequired | choice |
CommentRequired | text |
Custom Data | text |
No fields documented.
No fields documented.
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Target Agent IDRequired | text |
Media Type | number |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Target Skill IDRequired | text |
Media Type | number |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Email Transfer | object |
Target Agent ID | text |
To Address | text |
From Address | text |
CC Address | text |
BCC Address | text |
Subject | text |
Body HTML | text |
Attachments | text |
Attachment Names | text |
Is Draft | boolean |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Email Transfer | object |
Target Skill IDRequired | text |
To Address | text |
From Address | text |
CC Address | text |
BCC Address | text |
Subject | text |
Body HTML | text |
Attachments | text |
Attachment Names | text |
Is Draft | boolean |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Target Agent IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Target Skill IDRequired | text |
Input fields
| Field | Type |
|---|---|
Contact NumberRequired | choice |
Input fields
| Field | Type |
|---|---|
Contact IDRequired | text |
Mask Recording MediaRequired | choice |
No fields documented.
Input fields
| Field | Type |
|---|---|
Email Contact IDRequired | text |
Unpark Immediately | boolean |
Input fields
| Field | Type |
|---|---|
Routing Queue Priority | number |
Proficiency Range | object |
FromRequired | number |
ToRequired | number |
Input fields
| Field | Type |
|---|---|
Message IDRequired | choice |
ContentRequired | text |
Output fields
| Field | Type |
|---|---|
ID | text |
Created at | date |
Updated at | date |
User | object |
ID | number |
Incontact ID | text |
Email address | |
Login username | text |
First name | text |
Surname | text |
Nickname | text |
Image URL | url |
Is bot user | boolean |
Is survey user | boolean |
Current assignee | object |
ID | number |
Incontact ID | text |
Email address | text |
Login username | text |
First name | text |
Surname | text |
Nickname | text |
Image URL | url |
Is bot user | boolean |
Is survey user | boolean |
Message | object |
ID | text |
Content | text |
Status | object |
Type | text |
Input fields
| Field | Type |
|---|---|
Agent StateRequired | choice |
Reason (Unavailable Code) | text |
Input fields
| Field | Type |
|---|---|
External Thread IDRequired | choice |
Thread Settings | object |
Can Add More Messages | boolean |
Input fields
| Field | Type |
|---|---|
Contact NumberRequired | choice |
StatusRequired | choice |
Updated By User ID | choice |
Input fields
| Field | Type |
|---|---|
Contact NumberRequired | choice |
Custom Fields | array |
Input fields
| Field | Type |
|---|---|
Channel IDRequired | choice |
StatusRequired | choice |
Updated AtRequired | date |
Reason | text |
Input fields
| Field | Type |
|---|---|
Contact NumberRequired | choice |
Routing Queue ID | choice |
Skill ID | choice |
Routing Queue Priority | number |
Proficiency | object |
FromRequired | number |
ToRequired | number |
Preferred User | object |
InContact ID | choice |
User ID | choice |
Agent ID | choice |
Input fields
| Field | Type |
|---|---|
Target Agent IDRequired | text |