Requirements
Connecting CXOne Mpower takes an active account plus OAuth client credentials, granted by signing in with your account — no other setup is required.[3]
Get your CXOne Mpower credentials
Credential type option 1
CXone
You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.
- CXone Mpower - Environment (Issuer)selectRequired
Select the issuer environment used for OAuth2 authentication. This value is used for the token request to
[1]/auth/token. See docs: https://developer.niceincontact.com/Documentation/GettingStarted - CXone Mpower - Client IDtextRequired
The OAuth2
[1]client_idfrom your app registration. Used in theclient_secret_basicAuthorization header. - CXone Mpower - Client SecretpasswordRequired
The OAuth2
[1]client_secretfrom your app registration. Used in theclient_secret_basicAuthorization header. - CXone Mpower - Access Key IDtextRequired
The Access Key ID generated from a CXone Mpower user account. Sent as
[1]usernamewithgrant_type=password. - CXone Mpower - Access Key SecretpasswordRequired
The Access Key Secret generated alongside the Access Key ID. Sent as
[1]passwordwithgrant_type=password. - CXone Mpower – Station IDtext
Station ID used to start an agent session. Either this or Station Phone Number is required.
[1] - CXone Mpower – Station Phone Numbertext
Agent phone number used to start an agent session. Either this or Station ID is required.
[1] - CXone Mpower – Inactivity Timeout (seconds)number
Idle timeout between 30–300 seconds. Default is 300.
[1] - CXone Mpower – Force Logout on Inactivityboolean
If true, session ends after inactivity regardless of agent state.
[1] - CXone Mpower – Impersonate Agent IDnumber
Starts the session as another agent. Requires Impersonate Agent permission.
[1]
Credential type option 2
CXone 2
You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.
- CXone Mpower – Environment (Issuer)selectRequired
Select the issuer environment used for OAuth2 authentication. This value is used to call
[1]/auth/tokenand later/.well-known/cxone-configuration. - CXone Mpower – Client IDtextRequired
The OAuth2
[1]client_idgenerated when registering your application in CXone Mpower. - CXone Mpower – Client SecretpasswordRequired
The OAuth2
[1]client_secretassociated with your application. This is sent using HTTP Basic authentication. - CXone Mpower – Access Key IDtextRequired
The Access Key ID generated from a CXone Mpower user account. This value is used as the
[1]usernamein the OAuth2grant_type=passwordflow. - CXone Mpower – Access Key SecretpasswordRequired
The Access Key Secret generated alongside the Access Key ID. This value is used as the
[1]passwordin the OAuth2grant_type=passwordflow.
Connect CXOne Mpower in WEXTL
- Log in to your WEXTL account, add the CXOne Mpower node module to your workflow, and click Create new credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your CXOne Mpower account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Notes
Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →
CXOne Mpower node modules
The list below is a reference of every CXOne Mpower node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Expand any CXOne Mpower node module below to see exactly what it takes in, what it returns, and what connection it needs.
Watch ContactsTrigger
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Contact ID | text |
| Customer contact ID | text |
| Interaction ID | text |
| Abandon | object |
| Type | text |
| Abandoned at | date |
| Author end user identity | object |
| ID on external platform | text |
| First name | text |
| Last name | text |
| Nickname | text |
| Image | url |
| Custom fields | array |
| Consumer contact storage ID | text |
| Channel ID | text |
| Direction | text |
| Detail URL | url |
15other output fields
Watch MessagesTrigger
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| ID on external platform | text |
| Is deleted on external platform | boolean |
| Is hidden on external platform | boolean |
| Is reply allowed | boolean |
| URL | url |
| Direction | text |
| Created at | date |
| Created at with milliseconds | date |
| Author end user identity | object |
| ID on external platform | text |
| First name | text |
| Last name | text |
| Nickname | text |
| Image | url |
| Custom fields | array |
19other output fields
Get a MessageAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| ID on external platform | text |
| Is deleted on external platform | boolean |
| Is hidden on external platform | boolean |
| Is reply allowed | boolean |
| URL | url |
| Direction | text |
| Created at | date |
| Created at with milliseconds | date |
| Author end user identity | object |
| ID on external platform | text |
| First name | text |
| Last name | text |
| Nickname | text |
| Image | url |
| Custom fields | array |
19other output fields
Get Contact DetailsAction
Input fields[3]
| Field | Type |
|---|---|
Contact NumberRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Contact ID | text |
| Customer contact ID | text |
| Interaction ID | text |
| Abandon | object |
| Type | text |
| Abandoned at | date |
| Author end user identity | object |
| ID on external platform | text |
| First name | text |
| Last name | text |
| Nickname | text |
| Image | url |
| Custom fields | array |
| Consumer contact storage ID | text |
| Channel ID | text |
| Direction | text |
| Detail URL | url |
14other output fields
Get Contact PaginationAction
Get MessagesSearch
Input fields[3]
| Field | Type |
|---|---|
| Query | text |
| IDs on External Platform | array |
| ID | text |
| Channels | array |
| Channel | choice |
| Tags | array |
| Tag | choice |
| Exclude Tags | array |
| Tag | choice |
| Contact Number | number |
| Author IDs on External Platform | array |
| Author ID | text |
| Direction | choice |
| Content Contains | text |
| Content Not Contains | text |
1other input field
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| ID on external platform | text |
| Is deleted on external platform | boolean |
| Is hidden on external platform | boolean |
| Is reply allowed | boolean |
| URL | url |
| Direction | text |
| Created at | date |
| Created at with milliseconds | date |
| Author end user identity | object |
| ID on external platform | text |
| First name | text |
| Last name | text |
| Nickname | text |
| Image | url |
| Custom fields | array |
19other output fields
Get the Next Agent EventAction
List Contact MessagesSearch
Input fields[3]
| Field | Type |
|---|---|
Contact NumberRequired | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| ID on external platform | text |
| Is deleted on external platform | boolean |
| Is hidden on external platform | boolean |
| Is reply allowed | boolean |
| URL | url |
| Direction | text |
| Created at | date |
| Created at with milliseconds | date |
| Author end user identity | object |
| ID on external platform | text |
| First name | text |
| Last name | text |
| Nickname | text |
| Image | url |
| Custom fields | array |
19other output fields
List ContactsSearch
Input fields[3]
| Field | Type |
|---|---|
| Channel IDs | array |
| Channel ID | choice |
| Tag IDs | array |
| Tag ID | choice |
| Routing Queue IDs | array |
| Routing Queue ID | choice |
| Status | array |
| Status | text |
| End User IDs on External Platform | array |
| End User ID | text |
| Contact Query Search | text |
| Calculate FRT No Reply | boolean |
| Scroll Token | text |
| Sorting Field | choice |
| Sorting Type | choice |
1other input field
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Contact ID | text |
| Customer contact ID | text |
| Interaction ID | text |
| Abandon | object |
| Type | text |
| Abandoned at | date |
| Author end user identity | object |
| ID on external platform | text |
| First name | text |
| Last name | text |
| Nickname | text |
| Image | url |
| Custom fields | array |
| Consumer contact storage ID | text |
| Channel ID | text |
| Direction | text |
| Detail URL | url |
15other output fields
List ThreadsSearch
Accept a Chat ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Accept a Consult RequestAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Accept a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Accept a Work ItemAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Activate a ChatAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Activate a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Add a Chat ContactAction
No fields documented.
Add a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Media TypeRequired | number |
Add a Reaction to a MessageAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
Add a Tag to a MessageAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| ID on external platform | text |
| Is deleted on external platform | boolean |
| Is hidden on external platform | boolean |
| Is reply allowed | boolean |
| URL | url |
| Direction | text |
| Created at | date |
| Created at with milliseconds | date |
| Author end user identity | object |
| ID on external platform | text |
| First name | text |
| Last name | text |
| Nickname | text |
| Image | url |
| Custom fields | array |
19other output fields
Add an Email ContactAction
No fields documented.
Add Custom Data to a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
| Indicator Name | text |
DataRequired | text |
Barge Into a CallAction
No fields documented.
Cancel a Scheduled CallbackAction
Input fields[3]
| Field | Type |
|---|---|
Callback IDRequired | text |
| Notes | text |
Change Inbox Assignee for a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact NumberRequired | choice |
User IDRequired | choice |
Inbox AssigneeRequired | number |
Inbox Assignee Cxone IDRequired | text |
| Assigned By | number |
| Assigned By Cxone ID | text |
| Meta Data | object |
| Is Bot User | boolean |
| Note | object |
TextRequired | text |
Change Routing Queue for a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact NumberRequired | choice |
| Routing Queue | choice |
| Skill | choice |
Close an Agent ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact NumberRequired | choice |
Coach an AgentAction
No fields documented.
Consult an AgentAction
Input fields[3]
| Field | Type |
|---|---|
Target Agent IDRequired | text |
| Parent Contact ID | text |
Continue a Reskill CallAction
Input fields[3]
| Field | Type |
|---|---|
Continue ReskillRequired | boolean |
Create a MessageAction
Input fields[3]
| Field | Type |
|---|---|
Channel IDRequired | choice |
ID on External PlatformRequired | text |
| Deleted on External Platform | boolean |
| URL | url |
DirectionRequired | choice |
Created AtRequired | date |
| Tag IDs | array |
| Tag ID | choice |
| Reaction Statistics | object |
| Likes | number |
| Shares | number |
| Is Liked by Channel | boolean |
| Is Shared by Channel | boolean |
| Thread | object |
| Thread ID on External Platform | choice |
| Thread Name | text |
| Reply to Message | object |
| ID on External Platform | text |
9other input fields
Output fields[3]
| Field | Type |
|---|---|
| Consumer contact | object |
| ID | text |
| Contact ID | text |
| Customer contact ID | text |
| Interaction ID | text |
| Abandon | object |
| Author end user identity | object |
| Consumer contact storage ID | text |
| Channel ID | text |
| Direction | text |
| Detail URL | url |
| Message | object |
| ID | text |
| ID on external platform | text |
| Is deleted on external platform | boolean |
| Is hidden on external platform | boolean |
| Is reply allowed | boolean |
| URL | url |
| Direction | text |
| Created at | date |
| Created at with milliseconds | date |
| Author end user identity | object |
Create a Note from a MessageAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
| Content | text |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Created at | date |
| Updated at | date |
| User | object |
| ID | number |
| Incontact ID | text |
| Email address | |
| Login username | text |
| First name | text |
| Surname | text |
| Nickname | text |
| Image URL | url |
| Is bot user | boolean |
| Is survey user | boolean |
| Current assignee | object |
| ID | number |
| Incontact ID | text |
| Email address | |
| Login username | text |
| First name | text |
| Surname | text |
| Nickname | text |
| Image URL | url |
| Is bot user | boolean |
| Is survey user | boolean |
| Message | object |
| ID | text |
| Content | text |
| Status | object |
| Type | text |
Create an Independent CallAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Create an Outbound EmailAction
Input fields[3]
| Field | Type |
|---|---|
Skill IDRequired | text |
To AddressRequired | text |
| Parent Contact ID | text |
Create an Outbound SMSAction
Input fields[3]
| Field | Type |
|---|---|
Phone NumberRequired | text |
Outbound SMS Skill IDRequired | text |
| Parent Contact ID | text |
Delete a MessageAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
Delete a NoteAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
Delete a ReactionAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
Dial a Phone NumberAction
Input fields[3]
| Field | Type |
|---|---|
Phone NumberRequired | text |
Skill IDRequired | text |
| Parent Contact ID | text |
Dial a Scheduled CallbackAction
Input fields[3]
| Field | Type |
|---|---|
Callback IDRequired | text |
Dial a SkillAction
Input fields[3]
| Field | Type |
|---|---|
Skill IDRequired | text |
| Parent Contact ID | text |
Dial an Agent PhoneAction
No fields documented.
Dial an Agent QueueAction
Input fields[3]
| Field | Type |
|---|---|
Target Agent IDRequired | text |
| Parent Contact ID | text |
End a CallAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
End a Chat ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
End a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
End a Voicemail ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
End a Work ItemAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
End an Agent Phone CallAction
No fields documented.
End an Agent SessionAction
Input fields[3]
| Field | Type |
|---|---|
| Force Logoff | boolean |
| End Contacts | boolean |
| Ignore Personal Queue | boolean |
End an Email ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Forward an EmailAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
| Skill ID | text |
| To Address | text |
| From Address | text |
| CC Address | text |
| BCC Address | text |
| Subject | text |
| Body HTML | text |
| Attachments | text |
| Attachment Names | text |
1other input field
Hold a CallAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Hold a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Hold a Work ItemAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Join an Agent SessionAction
Log In to a Dialer CampaignAction
Input fields[3]
| Field | Type |
|---|---|
Skill NameRequired | text |
Log Out of a Dialer CampaignAction
No fields documented.
Make an API Calluniversal
Manage Conference CallsAction
No fields documented.
Mask a Call RecordingAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Mask Recording MediaRequired | choice |
Mute an Agent PhoneAction
No fields documented.
Notify Typing StatusAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
| Is Typing | boolean |
| Is Text Entered | boolean |
Override Answering Machine DetectionAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
AMD TypeRequired | choice |
Park an EmailAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
| To Address | text |
| From Address | text |
| CC Address | text |
| BCC Address | text |
| Subject | text |
| Body HTML | text |
| Attachments | text |
| Attachment Names | text |
| Original Attachment Names | text |
5other input fields
Pause a VoicemailAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Play a VoicemailAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
| Play Timestamp | object |
| Value | boolean |
| Position | object |
Preview an EmailAction
Input fields[3]
| Field | Type |
|---|---|
Email Contact IDRequired | text |
Record a CallAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Reject a Chat ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Reject a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Reject a Work ItemAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Remove a Custom Field Value from a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact NumberRequired | choice |
Remove a TagAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| ID on external platform | text |
| Is deleted on external platform | boolean |
| Is hidden on external platform | boolean |
| Is reply allowed | boolean |
| URL | url |
| Direction | text |
| Created at | date |
| Created at with milliseconds | date |
| Author end user identity | object |
| ID on external platform | text |
| First name | text |
| Last name | text |
| Nickname | text |
| Image | url |
| Custom fields | array |
19other output fields
Remove an Author's Name from a MessageAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
| Reason | choice |
Remove Message ContentAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
| Reason | choice |
Reply to an EmailAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
| Skill ID | text |
| To Address | text |
| From Address | text |
| CC Address | text |
| BCC Address | text |
| Subject | text |
| Body HTML | text |
| Attachments | text |
| Attachment Names | text |
Request an Additional ContactAction
Input fields[3]
| Field | Type |
|---|---|
| Add Chat | boolean |
| Add Email | boolean |
| Add Work Item | boolean |
Reschedule a Scheduled CallbackAction
Input fields[3]
| Field | Type |
|---|---|
Callback IDRequired | text |
Reschedule DateRequired | date |
Restore an EmailAction
Input fields[3]
| Field | Type |
|---|---|
Email Contact IDRequired | text |
Resume a CallAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Resume a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Resume a Work ItemAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Save an Email DraftAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | number |
| To Address | text |
| From Address | text |
| CC Address | text |
| BCC Address | text |
| Subject | text |
| Body HTML | text |
| Attachments | text |
| Attachment Names | text |
| Draft Email GUID String | text |
5other input fields
Send a Transcript to RecipientsAction
Input fields[3]
| Field | Type |
|---|---|
Contact NumberRequired | choice |
| Recipients | array |
Send a Typing IndicatorAction
Input fields[3]
| Field | Type |
|---|---|
Channel IDRequired | choice |
Send an EmailAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Skill IDRequired | text |
| To Address | text |
| From Address | text |
| CC Address | text |
| BCC Address | text |
| Subject | text |
| Body HTML | text |
| Attachments | text |
| Attachment Names | text |
Send an Inbound MessageAction
Input fields[3]
| Field | Type |
|---|---|
Channel IDRequired | choice |
| Thread | object |
| Thread Name | text |
| Message Content | object |
| Type | choice |
| Payload | object |
| Author Customer Identity | object |
| ID on External Platform | text |
| First Name | text |
| Last Name | text |
| Title | text |
Output fields[3]
| Field | Type |
|---|---|
| Contact | object |
| ID | text |
| Contact ID | text |
| Customer contact ID | text |
| Interaction ID | text |
| Abandon | object |
| Author end user identity | object |
| Consumer contact storage ID | text |
| Channel ID | text |
| Direction | text |
| Detail URL | url |
Send an Outbound MessageAction
Input fields[3]
| Field | Type |
|---|---|
Channel IDRequired | choice |
| Thread | object |
ID on External PlatformRequired | text |
| Message Content | object |
TypeRequired | choice |
| Payload | object |
| Attachments | array |
| Recipients | array |
Output fields[3]
| Field | Type |
|---|---|
| Consumer contact | object |
| ID | text |
| Contact ID | text |
| Customer contact ID | text |
| Interaction ID | text |
| Abandon | object |
| Author end user identity | object |
| Consumer contact storage ID | text |
| Channel ID | text |
| Direction | text |
| Detail URL | url |
| Message | object |
| ID | text |
| ID on external platform | text |
| Is deleted on external platform | boolean |
| Is hidden on external platform | boolean |
| Is reply allowed | boolean |
| URL | url |
| Direction | text |
| Created at | date |
| Created at with milliseconds | date |
| Author end user identity | object |
Send Chat TextAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Chat TextRequired | text |
Chat TargetRequired | choice |
| Media Type | number |
Send DTMF TonesAction
Input fields[3]
| Field | Type |
|---|---|
DTMF SequenceRequired | text |
Tone Duration (ms)Required | number |
| Tone Spacing (ms) | number |
Set a Contact DispositionAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | number |
DispositionRequired | object |
| Primary Disposition ID | number |
| Primary Disposition Notes | text |
| Primary Commitment Amount | number |
| Primary Callback Time | text |
| Primary Callback Number | text |
| Secondary Disposition ID | number |
| Preview Disposition ID | number |
Set an Independent Call OutcomeAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
| Outcome | choice |
Set Contact as AbandonedAction
Input fields[3]
| Field | Type |
|---|---|
Contact NumberRequired | choice |
Abandon TypeRequired | choice |
Set Message SentimentAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
SentimentRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| ID on external platform | text |
| Is deleted on external platform | boolean |
| Is hidden on external platform | boolean |
| Is reply allowed | boolean |
| URL | url |
| Direction | text |
| Created at | date |
| Created at with milliseconds | date |
| Author end user identity | object |
| ID on external platform | text |
| First name | text |
| Last name | text |
| Nickname | text |
| Image | url |
| Custom fields | array |
19other output fields
Set Read Status for a MessageAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
Is ReadRequired | boolean |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| ID on external platform | text |
| Is deleted on external platform | boolean |
| Is hidden on external platform | boolean |
| Is reply allowed | boolean |
| URL | url |
| Direction | text |
| Created at | date |
| Created at with milliseconds | date |
| Author end user identity | object |
| ID on external platform | text |
| First name | text |
| Last name | text |
| Nickname | text |
| Image | url |
| Custom fields | array |
19other output fields
Snooze a Preview ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Start an Agent SessionAction
Submit FeedbackAction
Input fields[3]
| Field | Type |
|---|---|
Category IDRequired | number |
PriorityRequired | choice |
CommentRequired | text |
| Custom Data | text |
Take Over a CallAction
No fields documented.
Transfer a CallAction
No fields documented.
Transfer a Chat to a SkillAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Target Skill IDRequired | text |
| Media Type | number |
Transfer a Chat to an AgentAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Target Agent IDRequired | text |
| Media Type | number |
Transfer a Voicemail to a SkillAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Target Skill IDRequired | text |
Transfer a Voicemail to an AgentAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Target Agent IDRequired | text |
Transfer an EmailAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
| Email Transfer | object |
| Target Agent ID | text |
| To Address | text |
| From Address | text |
| CC Address | text |
| BCC Address | text |
| Subject | text |
| Body HTML | text |
| Attachments | text |
| Attachment Names | text |
| Is Draft | boolean |
Transfer an Email to a SkillAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
| Email Transfer | object |
Target Skill IDRequired | text |
| To Address | text |
| From Address | text |
| CC Address | text |
| BCC Address | text |
| Subject | text |
| Body HTML | text |
| Attachments | text |
| Attachment Names | text |
| Is Draft | boolean |
Unassign an Inbox Assignee from a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact NumberRequired | choice |
Unmask a Call RecordingAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | text |
Mask Recording MediaRequired | choice |
Unmute an Agent PhoneAction
No fields documented.
Unpark an EmailAction
Input fields[3]
| Field | Type |
|---|---|
Email Contact IDRequired | text |
| Unpark Immediately | boolean |
Update a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact NumberRequired | choice |
| Routing Queue Priority | number |
| Proficiency Range | object |
FromRequired | number |
ToRequired | number |
Update a Message NoteAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | choice |
ContentRequired | text |
Output fields[3]
| Field | Type |
|---|---|
| ID | text |
| Created at | date |
| Updated at | date |
| User | object |
| ID | number |
| Incontact ID | text |
| Email address | |
| Login username | text |
| First name | text |
| Surname | text |
| Nickname | text |
| Image URL | url |
| Is bot user | boolean |
| Is survey user | boolean |
| Current assignee | object |
| ID | number |
| Incontact ID | text |
| Email address | text |
| Login username | text |
| First name | text |
| Surname | text |
| Nickname | text |
| Image URL | url |
| Is bot user | boolean |
| Is survey user | boolean |
| Message | object |
| ID | text |
| Content | text |
| Status | object |
| Type | text |
Update a ThreadAction
Input fields[3]
| Field | Type |
|---|---|
Channel IDRequired | choice |
External Thread IDRequired | choice |
| Thread Settings | object |
| Can Add More Messages | boolean |
Update an Agent's StateAction
Input fields[3]
| Field | Type |
|---|---|
Agent StateRequired | choice |
| Reason (Unavailable Code) | text |
Update Contact StatusAction
Input fields[3]
| Field | Type |
|---|---|
Contact NumberRequired | choice |
StatusRequired | choice |
| Updated By User ID | choice |
Update Custom Field Values for a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact NumberRequired | choice |
| Custom Fields | array |
Update Message StatusAction
Input fields[3]
| Field | Type |
|---|---|
Channel IDRequired | choice |
StatusRequired | choice |
Updated AtRequired | date |
| Reason | text |
Update Routing Properties for a ContactAction
Input fields[3]
| Field | Type |
|---|---|
Contact NumberRequired | choice |
| Routing Queue ID | choice |
| Skill ID | choice |
| Routing Queue Priority | number |
| Proficiency | object |
FromRequired | number |
ToRequired | number |
| Preferred User | object |
| InContact ID | choice |
| User ID | choice |
| Agent ID | choice |
Watch AgentsAction
Input fields[3]
| Field | Type |
|---|---|
Target Agent IDRequired | text |
Templates
Look for CXOne Mpower templates in the WEXTL template library.
Browse templates →Explore alternative apps
- Bluesky[2]Open social network built on the AT Protocol.
- AircallBusiness phone system for teams, with calls, messages, and AI notes.
- Benchmark EmailEmail marketing platform for campaigns, lists, automations, and subscriber engagement.
- Bland AIAI phone-calling platform that places and handles automated voice conversations at scale.
- AWS SESSend transactional email and manage Amazon SES identities, templates, contacts, suppressions, and configuration sets.
References
- WEXTL® CXOne Mpower Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for CXOne Mpower.
- WEXTL® visual workflow builder data.
Last updated: Jul 23, 2026 22:38