STEP 1
Connect CXOne Mpower and Microsoft Contacts
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
CXOne Mpower and Microsoft Contacts Integration
CXOne Mpower
Microsoft Contacts
Demonstration of how apps are integrated in WEXTL workflow builder [4]
Keep CXOne Mpower and Microsoft Contacts in sync by integrating their events and actions. When communication events happen in CXOne Mpower, update the Microsoft Contacts automatically - without any line of code in visual workflow builder.
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Learn about CXOne Mpower and Microsoft Contacts
Detailed info you need to know about CXOne Mpower and Microsoft Contacts integrations in WEXTL. Explore which modules apps support and how you connect them.
CXOne Mpower
Contact-center platform for voice, chat, and agent workforce engagement. [5]
Microsoft Contacts
Microsoft 365 contacts — create, update, and organize people. [6]
How to connect CXOne Mpower to Microsoft Contacts
Set up your CXOne Mpower and Microsoft Contacts integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected CXOne Mpower and Microsoft Contacts nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between CXOne Mpower and Microsoft Contacts. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between CXOne Mpower and Microsoft Contacts work in WEXTL?
WEXTL exposes actions and triggers for CXOne Mpower and Microsoft Contacts that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
CXOne Mpower triggersMicrosoft Contacts actions
CXOne Mpower modules
- Accept a Chat ContactAccepts an incoming chat contact.
- Accept a Consult RequestAccepts a consult request from a user.
- Accept a ContactAccepts a contact request or invitation.
- Accept a Work ItemAccepts a work item for processing or review.
- Activate a ChatRestores a chat to an active state.
- Activate a ContactMoves a contact into focus for further actions.
- Add a Chat ContactAdds a new chat contact to the list.
- Add a ContactAdds a chat or SMS contact to the service.
- Add an Email ContactAdds an incoming email contact to the service.
- Add a Reaction to a MessageAdds a reaction to a specified message.
- Add a Tag to a MessageAdds a tag to a specified message.
- Add Custom Data to a ContactAdds custom data to a contact.
- Barge Into a CallBarges into a live call.
- Cancel a Scheduled CallbackCancels a scheduled callback.
- Change Inbox Assignee for a ContactChanges the inbox assignee for a specific contact.
- Change Routing Queue for a ContactChanges the routing queue for a specific contact.
- Close an Agent ContactCloses an existing agent contact in the contact management system.
- Coach an AgentCoaches an agent on a live call.
- Consult an AgentDials an agent to consult on a matter.
- Continue a Reskill CallContinues or cancels a reskill call.
- Create a MessageCreates a new message in DFO.
- Create an Independent CallDials an independent call through the service.
- Create a Note from a MessageCreates a new note from a message.
- Create an Outbound EmailCreates an outbound email contact.
- Create an Outbound SMSCreates an outbound SMS contact in the system.
- Delete a MessageDeletes a message by its ID.
- Delete a NoteDeletes a note from a message.
- Delete a ReactionDeletes a reaction from a message in a communication platform.
- Dial an Agent PhoneDials an agent's phone within the system.
- Dial an Agent QueueDials an agent’s personal queue.
- Dial a Phone NumberDials an outbound phone call.
- Dial a Scheduled CallbackDials a scheduled callback for the specified service or entity.
- Dial a SkillDials a skill to initiate a call or interaction with the specified skill.
- End a CallEnds a call in the specified service.
- End a Chat ContactEnds a chat contact interaction in the service.
- End a ContactEnds a contact.
- End an Agent Phone CallEnds the agent's phone call.
- End an Agent SessionEnds an agent session in the system.
- End an Email ContactEnds an email contact for a specific user or account.
- End a Voicemail ContactEnds a voicemail contact.
- End a Work ItemEnds a work item.
- Forward an EmailForwards an email.
- Get a MessageRetrieves a message by its ID.
- Get Contact DetailsRetrieves contact details from the service.
- Get Contact PaginationRetrieves paginated contact details.
- Get MessagesRetrieves a list of messages based on specified filters.
- Get the Next Agent EventRetrieves the next agent event from the service.
- Hold a CallPlaces a call on hold.
- Hold a ContactPuts a contact on hold for processing or verification.
- Hold a Work ItemPlaces a hold on a work item, preventing further processing until the hold is released.
Microsoft Contacts modules
- Create a ContactCreates a new contact.
- Delete a ContactRemove a single contact object.
- Delete a Contact FolderRemove a single contact folder object.
- List ContactsGet all the contacts in the signed-in user's mailbox.
- List PersonsRetrieve a list of person objects ordered by their relevance to the user,.
- Make an API CallPerform an arbitrary authorized API request.
- Retrieve a ContactRetrieve a single contact object.
- Retrieve a Contact FolderRetrieve a single contact folder object.
- Update a ContactUpdate the properties of contact object.
- Update a Contact FolderUpdate the properties of contact folder object.
- Watch ContactsWatch for new user contacts.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with CXOne Mpower and Microsoft Contacts integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting CXOne Mpower and Microsoft Contacts.
Connect your CXOne Mpower and Microsoft Contacts accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when CXOne Mpower's "Watch Contacts" fires, WEXTL can "Create a Contact" in Microsoft Contacts. CXOne Mpower has 2 triggers (including Watch Contacts and Watch Messages); Microsoft Contacts has 10 actions (including Create a Contact, Delete a Contact, and Delete a Contact Folder). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. CXOne Mpower-to-Microsoft Contacts automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment CXOne Mpower (or Microsoft Contacts) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your CXOne Mpower + Microsoft Contacts automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the CXOne Mpower and Microsoft Contacts integration.
- CXOne Mpower and Microsoft Contacts integration source code, module specs and credentials implementation.
- Our CXOne Mpower and Microsoft Contacts integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for CXOne Mpower and Microsoft Contacts — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- CXOne Mpower integration information
- Microsoft Contacts integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library