STEP 1
Connect CXOne Mpower and Microsoft Outlook
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
CXOne Mpower and Microsoft Outlook Integration
Connect CXOne Mpower and Microsoft Outlook to automate communication workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about CXOne Mpower and Microsoft Outlook
Detailed info you need to know about CXOne Mpower and Microsoft Outlook integrations in WEXTL. Explore which modules apps support and how you connect them.
CXOne Mpower
Contact-center platform for voice, chat, and agent workforce engagement. [5]
Microsoft Outlook
Send, read, and organize Outlook mail and calendar items through Microsoft Graph. [6]
How to connect CXOne Mpower to Microsoft Outlook
Set up your CXOne Mpower and Microsoft Outlook integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected CXOne Mpower and Microsoft Outlook nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between CXOne Mpower and Microsoft Outlook. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between CXOne Mpower and Microsoft Outlook work in WEXTL?
WEXTL exposes actions and triggers for CXOne Mpower and Microsoft Outlook that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
CXOne Mpower triggersMicrosoft Outlook actions
CXOne Mpower modules
- Accept a Chat ContactAccepts an incoming chat contact.
- Accept a Consult RequestAccepts a consult request from a user.
- Accept a ContactAccepts a contact request or invitation.
- Accept a Work ItemAccepts a work item for processing or review.
- Activate a ChatRestores a chat to an active state.
- Activate a ContactMoves a contact into focus for further actions.
- Add a Chat ContactAdds a new chat contact to the list.
- Add a ContactAdds a chat or SMS contact to the service.
- Add a Reaction to a MessageAdds a reaction to a specified message.
- Add a Tag to a MessageAdds a tag to a specified message.
- Add an Email ContactAdds an incoming email contact to the service.
- Add Custom Data to a ContactAdds custom data to a contact.
- Barge Into a CallBarges into a live call.
- Cancel a Scheduled CallbackCancels a scheduled callback.
- Change Inbox Assignee for a ContactChanges the inbox assignee for a specific contact.
- Change Routing Queue for a ContactChanges the routing queue for a specific contact.
- Close an Agent ContactCloses an existing agent contact in the contact management system.
- Coach an AgentCoaches an agent on a live call.
- Consult an AgentDials an agent to consult on a matter.
- Continue a Reskill CallContinues or cancels a reskill call.
- Create a MessageCreates a new message in DFO.
- Create a Note from a MessageCreates a new note from a message.
- Create an Independent CallDials an independent call through the service.
- Create an Outbound EmailCreates an outbound email contact.
- Create an Outbound SMSCreates an outbound SMS contact in the system.
- Delete a MessageDeletes a message by its ID.
- Delete a NoteDeletes a note from a message.
- Delete a ReactionDeletes a reaction from a message in a communication platform.
- Dial a Phone NumberDials an outbound phone call.
- Dial a Scheduled CallbackDials a scheduled callback for the specified service or entity.
- Dial a SkillDials a skill to initiate a call or interaction with the specified skill.
- Dial an Agent PhoneDials an agent's phone within the system.
- Dial an Agent QueueDials an agent’s personal queue.
- End a CallEnds a call in the specified service.
- End a Chat ContactEnds a chat contact interaction in the service.
- End a ContactEnds a contact.
- End a Voicemail ContactEnds a voicemail contact.
- End a Work ItemEnds a work item.
- End an Agent Phone CallEnds the agent's phone call.
- End an Agent SessionEnds an agent session in the system.
- End an Email ContactEnds an email contact for a specific user or account.
- Forward an EmailForwards an email.
- Get a MessageRetrieves a message by its ID.
- Get Contact DetailsRetrieves contact details from the service.
- Get Contact PaginationRetrieves paginated contact details.
- Get MessagesRetrieves a list of messages based on specified filters.
- Get the Next Agent EventRetrieves the next agent event from the service.
- Hold a CallPlaces a call on hold.
- Hold a ContactPuts a contact on hold for processing or verification.
- Hold a Work ItemPlaces a hold on a work item, preventing further processing until the hold is released.
Microsoft Outlook modules
- Add Message AttachmentAdds a new message Attachment.
- Copy a Mail FolderCopies the selected Mail Folder.
- Copy a MessageCopies the selected Message.
- Create a Draft MessageCreates a new Draft Message.
- Create a Mail FolderCreates a new Mail Folder.
- Create Draft Forward MessageCreates a new draft Forward Message.
- Create Draft Reply All MessageCreates a new draft Reply All Message.
- Create Draft Reply MessageCreates a new draft Reply Message.
- Delete a Mail FolderDeletes the selected Mail Folder.
- Delete a MessageDeletes the selected Message.
- Delete a Message AttachmentDeletes the selected Message Attachment.
- Forward a MessageForwards the selected Message.
- List Mail FoldersRetrieves a list of mail Folders.
- List MessagesRetrieves a list of messages.
- List Messages AttachmentsRetrieves a list of messages Attachments.
- Make an API CallPerforms an arbitrary authorized API call.
- Move a Mail FolderMoves the selected Mail Folder.
- Move a MessageMoves the selected Message.
- Reply a MessageReplies to the selected Message.
- Reply All Recipients of a MessageReplies to the selected all Recipients of a Message.
- Retrieve a Mail FolderRetrieves a Mail Folder.
- Retrieve a MessageRetrieves a Message.
- Retrieve a Message AttachmentRetrieves message attachment.
- Send a Draft MessageSends a Draft Message.
- Send a MessageSends a Message.
- Update a Draft MessageUpdates an existing Draft Message.
- Update a Mail FolderUpdates an existing Mail Folder.
- Watch MessagesTriggers when new messages are created.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with CXOne Mpower and Microsoft Outlook integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting CXOne Mpower and Microsoft Outlook.
Connect your CXOne Mpower and Microsoft Outlook accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when CXOne Mpower's "Watch Contacts" fires, WEXTL can "Add Message Attachment" in Microsoft Outlook. CXOne Mpower has 2 triggers (including Watch Contacts and Watch Messages); Microsoft Outlook has 27 actions (including Add Message Attachment, Copy a Mail Folder, and Copy a Message). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. CXOne Mpower-to-Microsoft Outlook automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment CXOne Mpower (or Microsoft Outlook) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your CXOne Mpower + Microsoft Outlook automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the CXOne Mpower and Microsoft Outlook integration.
- CXOne Mpower and Microsoft Outlook integration source code, module specs and credentials implementation.
- Our CXOne Mpower and Microsoft Outlook integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for CXOne Mpower and Microsoft Outlook — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- CXOne Mpower integration information
- Microsoft Outlook integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library