STEP 1
Connect CXOne Mpower and Slack
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
CXOne Mpower and Slack Integration
Keep CXOne Mpower and Slack in sync by integrating their events and actions. When communication events happen in CXOne Mpower, update the Slack automatically - without any line of code in visual workflow builder.
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Learn about CXOne Mpower and Slack
Detailed info you need to know about CXOne Mpower and Slack integrations in WEXTL. Explore which modules apps support and how you connect them.
CXOne Mpower
Contact-center platform for voice, chat, and agent workforce engagement. [5]
How to connect CXOne Mpower to Slack
Set up your CXOne Mpower and Slack integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected CXOne Mpower and Slack nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between CXOne Mpower and Slack. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between CXOne Mpower and Slack work in WEXTL?
WEXTL exposes actions and triggers for CXOne Mpower and Slack that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
CXOne Mpower triggersSlack actions
CXOne Mpower modules
- Accept a Chat ContactAccepts an incoming chat contact.
- Accept a Consult RequestAccepts a consult request from a user.
- Accept a ContactAccepts a contact request or invitation.
- Accept a Work ItemAccepts a work item for processing or review.
- Activate a ChatRestores a chat to an active state.
- Activate a ContactMoves a contact into focus for further actions.
- Add a Chat ContactAdds a new chat contact to the list.
- Add a ContactAdds a chat or SMS contact to the service.
- Add a Reaction to a MessageAdds a reaction to a specified message.
- Add a Tag to a MessageAdds a tag to a specified message.
- Add an Email ContactAdds an incoming email contact to the service.
- Add Custom Data to a ContactAdds custom data to a contact.
- Barge Into a CallBarges into a live call.
- Cancel a Scheduled CallbackCancels a scheduled callback.
- Change Inbox Assignee for a ContactChanges the inbox assignee for a specific contact.
- Change Routing Queue for a ContactChanges the routing queue for a specific contact.
- Close an Agent ContactCloses an existing agent contact in the contact management system.
- Coach an AgentCoaches an agent on a live call.
- Consult an AgentDials an agent to consult on a matter.
- Continue a Reskill CallContinues or cancels a reskill call.
- Create a MessageCreates a new message in DFO.
- Create a Note from a MessageCreates a new note from a message.
- Create an Independent CallDials an independent call through the service.
- Create an Outbound EmailCreates an outbound email contact.
- Create an Outbound SMSCreates an outbound SMS contact in the system.
- Delete a MessageDeletes a message by its ID.
- Delete a NoteDeletes a note from a message.
- Delete a ReactionDeletes a reaction from a message in a communication platform.
- Dial a Phone NumberDials an outbound phone call.
- Dial a Scheduled CallbackDials a scheduled callback for the specified service or entity.
- Dial a SkillDials a skill to initiate a call or interaction with the specified skill.
- Dial an Agent PhoneDials an agent's phone within the system.
- Dial an Agent QueueDials an agent’s personal queue.
- End a CallEnds a call in the specified service.
- End a Chat ContactEnds a chat contact interaction in the service.
- End a ContactEnds a contact.
- End a Voicemail ContactEnds a voicemail contact.
- End a Work ItemEnds a work item.
- End an Agent Phone CallEnds the agent's phone call.
- End an Agent SessionEnds an agent session in the system.
- End an Email ContactEnds an email contact for a specific user or account.
- Forward an EmailForwards an email.
- Get a MessageRetrieves a message by its ID.
- Get Contact DetailsRetrieves contact details from the service.
- Get Contact PaginationRetrieves paginated contact details.
- Get MessagesRetrieves a list of messages based on specified filters.
- Get the Next Agent EventRetrieves the next agent event from the service.
- Hold a CallPlaces a call on hold.
- Hold a ContactPuts a contact on hold for processing or verification.
- Hold a Work ItemPlaces a hold on a work item, preventing further processing until the hold is released.
Slack modules
- Add BookmarkAdds a new bookmark.
- Add CallAdds a new call.
- Add Call ParticipantsAdds call participants.
- Add PinAdds a new pin.
- Add ReactionAdds a new reaction.
- Add ReminderAdds a new reminder.
- Add Remote FileAdds remote file.
- Add StarAdds a new star.
- Admin Add Channels to User GroupAdmins add channels to user group.
- Admin Add EmojiAdmins add emoji.
- Admin Add Emoji AliasAdmins add emoji alias.
- Admin Add Group to Restricted AccessAdmins add group to restricted access.
- Admin Add Teams to User GroupAdmins add teams to user group.
- Admin Approve AppAdmins approve app.
- Admin Approve Invite RequestAdmins approve invite request.
- Admin Archive ConversationAdmins archive conversation.
- Admin Assign User to WorkspaceAdmins assign user to workspace.
- Admin Convert Conversation to PrivateAdmins convert conversation to private.
- Admin Create ConversationAdmins create conversation.
- Admin Create TeamAdmins create team.
- Admin Delete ConversationAdmins delete conversation.
- Admin Deny Invite RequestAdmins deny invite request.
- Admin Disconnect Shared ConversationAdmins disconnect shared conversation.
- Admin EKM List Original Connected Channel InfoAdmins ekm list original connected channel info.
- Admin Get Conversation PreferencesAdmins get conversation preferences.
- Admin Get Conversation TeamsAdmins get conversation teams.
- Admin Get Team SettingsAdmins get team settings.
- Admin Invalidate User SessionAdmins invalidate user session.
- Admin Invite User to WorkspaceAdmins invite user to workspace.
- Admin Invite Users to ConversationAdmins invite users to conversation.
- Admin List App RequestsAdmins list app requests.
- Admin List Approved AppsAdmins list approved apps.
- Admin List Approved Invite RequestsAdmins list approved invite requests.
- Admin List Denied Invite RequestsAdmins list denied invite requests.
- Admin List EmojiAdmins list emoji.
- Admin List Pending Invite RequestsAdmins list pending invite requests.
- Admin List Restricted Access GroupsAdmins list restricted access groups.
- Admin List Restricted AppsAdmins list restricted apps.
- Admin List Team AdminsAdmins list team admins.
- Admin List Team OwnersAdmins list team owners.
- Admin List TeamsAdmins list teams.
- Admin List User Group ChannelsAdmins list user group channels.
- Admin List UsersAdmins list users.
- Admin Remove Channels from User GroupAdmins remove channels from user group.
- Admin Remove EmojiAdmins remove emoji.
- Admin Remove Group from Restricted AccessAdmins remove group from restricted access.
- Admin Remove User from WorkspaceAdmins remove user from workspace.
- Admin Rename ConversationAdmins rename conversation.
- Admin Rename EmojiAdmins rename emoji.
- Admin Reset User SessionAdmins reset user session.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with CXOne Mpower and Slack integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting CXOne Mpower and Slack.
Connect your CXOne Mpower and Slack accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when CXOne Mpower's "Watch Contacts" fires, WEXTL can "Add Bookmark" in Slack. CXOne Mpower has 2 triggers (including Watch Contacts and Watch Messages); Slack has 188 actions (including Add Bookmark, Add Call, and Add Call Participants). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. CXOne Mpower-to-Slack automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment CXOne Mpower (or Slack) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your CXOne Mpower + Slack automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the CXOne Mpower and Slack integration.
- CXOne Mpower and Slack integration source code, module specs and credentials implementation.
- Our CXOne Mpower and Slack integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for CXOne Mpower and Slack — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- CXOne Mpower integration information
- Slack integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library