STEP 1
Connect CXOne Mpower and Twist
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
CXOne Mpower and Twist Integration
Connect CXOne Mpower and Twist to automate communication workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about CXOne Mpower and Twist
Detailed info you need to know about CXOne Mpower and Twist integrations in WEXTL. Explore which modules apps support and how you connect them.
CXOne Mpower
Contact-center platform for voice, chat, and agent workforce engagement. [5]
How to connect CXOne Mpower to Twist
Set up your CXOne Mpower and Twist integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected CXOne Mpower and Twist nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between CXOne Mpower and Twist. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between CXOne Mpower and Twist work in WEXTL?
WEXTL exposes actions and triggers for CXOne Mpower and Twist that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
CXOne Mpower triggersTwist actions
CXOne Mpower modules
- Accept a Chat ContactAccepts an incoming chat contact.
- Accept a Consult RequestAccepts a consult request from a user.
- Accept a ContactAccepts a contact request or invitation.
- Accept a Work ItemAccepts a work item for processing or review.
- Activate a ChatRestores a chat to an active state.
- Activate a ContactMoves a contact into focus for further actions.
- Add a Chat ContactAdds a new chat contact to the list.
- Add a ContactAdds a chat or SMS contact to the service.
- Add a Reaction to a MessageAdds a reaction to a specified message.
- Add a Tag to a MessageAdds a tag to a specified message.
- Add an Email ContactAdds an incoming email contact to the service.
- Add Custom Data to a ContactAdds custom data to a contact.
- Barge Into a CallBarges into a live call.
- Cancel a Scheduled CallbackCancels a scheduled callback.
- Change Inbox Assignee for a ContactChanges the inbox assignee for a specific contact.
- Change Routing Queue for a ContactChanges the routing queue for a specific contact.
- Close an Agent ContactCloses an existing agent contact in the contact management system.
- Coach an AgentCoaches an agent on a live call.
- Consult an AgentDials an agent to consult on a matter.
- Continue a Reskill CallContinues or cancels a reskill call.
- Create a MessageCreates a new message in DFO.
- Create a Note from a MessageCreates a new note from a message.
- Create an Independent CallDials an independent call through the service.
- Create an Outbound EmailCreates an outbound email contact.
- Create an Outbound SMSCreates an outbound SMS contact in the system.
- Delete a MessageDeletes a message by its ID.
- Delete a NoteDeletes a note from a message.
- Delete a ReactionDeletes a reaction from a message in a communication platform.
- Dial a Phone NumberDials an outbound phone call.
- Dial a Scheduled CallbackDials a scheduled callback for the specified service or entity.
- Dial a SkillDials a skill to initiate a call or interaction with the specified skill.
- Dial an Agent PhoneDials an agent's phone within the system.
- Dial an Agent QueueDials an agent’s personal queue.
- End a CallEnds a call in the specified service.
- End a Chat ContactEnds a chat contact interaction in the service.
- End a ContactEnds a contact.
- End a Voicemail ContactEnds a voicemail contact.
- End a Work ItemEnds a work item.
- End an Agent Phone CallEnds the agent's phone call.
- End an Agent SessionEnds an agent session in the system.
- End an Email ContactEnds an email contact for a specific user or account.
- Forward an EmailForwards an email.
- Get a MessageRetrieves a message by its ID.
- Get Contact DetailsRetrieves contact details from the service.
- Get Contact PaginationRetrieves paginated contact details.
- Get MessagesRetrieves a list of messages based on specified filters.
- Get the Next Agent EventRetrieves the next agent event from the service.
- Hold a CallPlaces a call on hold.
- Hold a ContactPuts a contact on hold for processing or verification.
- Hold a Work ItemPlaces a hold on a work item, preventing further processing until the hold is released.
Twist modules
- Add ChannelAdds channel.
- Add CommentAdds comment.
- Add Conversation MessageAdds conversation message.
- Add GroupAdds group.
- Add ReactionAdds reaction.
- Add ThreadAdds thread.
- Add User to ChannelAdds user to channel.
- Add User to ConversationAdds user to conversation.
- Add User to GroupAdds user to group.
- Add Users to ChannelAdds users to channel.
- Add Users to ConversationAdds users to conversation.
- Add Users to GroupAdds users to group.
- Add WorkspaceAdds workspace.
- Add Workspace UserAdds workspace user.
- Archive All InboxArchives all inbox.
- Archive ChannelArchives channel.
- Archive ConversationArchives conversation.
- Archive Inbox ThreadArchives inbox thread.
- Autocomplete ThreadsAutocompletes threads.
- Batch RequestRuns a batch request.
- Check Google ConnectionRetrieves check google connection.
- Clear Unread ThreadsClears unread threads.
- Delete UserDeletes user.
- Disable Loop-in EmailDisables loop-in email.
- Disable URL Join LinkDisables url join link.
- Disconnect GoogleDisconnects google.
- Favorite ChannelFavorites channel.
- Get ChannelReturns channel.
- Get CommentReturns comment.
- Get ConversationReturns conversation.
- Get Conversation MessageReturns conversation message.
- Get Current UserReturns current user.
- Get Default WorkspaceReturns default workspace.
- Get GroupReturns group.
- Get InboxReturns inbox.
- Get Inbox CountReturns inbox count.
- Get Notification SettingsReturns notification settings.
- Get or Create ConversationGets or Create Conversation.
- Get or Create Loop-in EmailGets or Create Loop-in Email.
- Get or Create URL Join LinkGets or Create URL Join Link.
- Get ReactionsReturns reactions.
- Get ThreadReturns thread.
- Get URL Join LinkReturns url join link.
- Get WorkspaceReturns workspace.
- Get Workspace UserReturns workspace user.
- Get Workspace User by EmailReturns workspace user by email.
- Get Workspace User InfoReturns workspace user info.
- Get Workspace User Local TimeReturns workspace user local time.
- Join Workspace via URLJoins workspace via url.
- List ChannelsRetrieves a list of channels.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with CXOne Mpower and Twist integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting CXOne Mpower and Twist.
Connect your CXOne Mpower and Twist accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when CXOne Mpower's "Watch Contacts" fires, WEXTL can "Add Channel" in Twist. CXOne Mpower has 2 triggers (including Watch Contacts and Watch Messages); Twist has 119 actions (including Add Channel, Add Comment, and Add Conversation Message). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. CXOne Mpower-to-Twist automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment CXOne Mpower (or Twist) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your CXOne Mpower + Twist automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the CXOne Mpower and Twist integration.
- CXOne Mpower and Twist integration source code, module specs and credentials implementation.
- Our CXOne Mpower and Twist integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for CXOne Mpower and Twist — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- CXOne Mpower integration information
- Twist integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library