STEP 1
Connect eDesk and Jira Service Management
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
eDesk and Jira Service Management Integration
Build support workflows between eDesk and Jira Service Management on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
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Learn about eDesk and Jira Service Management
Detailed info you need to know about eDesk and Jira Service Management integrations in WEXTL. Explore which modules apps support and how you connect them.
eDesk
E-commerce help desk for unifying marketplace messages, tickets, and order support workflows. [5]
Jira Service Management
IT service management and help desk software from Atlassian. [6]
How to connect eDesk to Jira Service Management
Set up your eDesk and Jira Service Management integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected eDesk and Jira Service Management nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between eDesk and Jira Service Management. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between eDesk and Jira Service Management work in WEXTL?
WEXTL exposes actions and triggers for eDesk and Jira Service Management that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
eDesk triggersJira Service Management actions
eDesk modules
- Create a MessageCreates a new message.
- Create an Order Note AttachmentAttaches a file to an order note.
- Create a Sales OrderCreates a new sales order.
- Create a TagCreates a new tag.
- Create a TemplateCreates a new template.
- Create a TicketCreates a new ticket.
- Create Order NoteCreates a new order note.
- Create Tracking Links for a Sales OrderCreates tracking links for a sales order.
- Delete a MessageDeletes an existing message.
- Delete an Order NoteDeletes an existing order note.
- Delete a Sales OrderDeletes an existing sales order.
- Delete a TagDeletes an existing tag from the system.
- Delete a TemplateDeletes an existing template.
- Delete a TicketDeletes an existing ticket.
- Delete Tracking LinksDeletes tracking links for a sales order.
- Get a MessageRetrieves a single message.
- Get an Order NoteRetrieves a single order note.
- Get a Sales OrderRetrieves a single sales order.
- Get a TagRetrieves a single existing tag.
- Get a TemplateRetrieves a single template.
- Get a TicketRetrieves a single existing ticket.
- Get Sales Order Tracking LinksRetrieves tracking links for a sales order.
- List ChannelsRetrieves all channels.
- List ContactsRetrieves all contacts.
- List Order NotesRetrieves all order notes.
- List Sales OrdersRetrieves all sales orders.
- List Tag GroupsRetrieves all tag groups.
- List TagsRetrieves all tags.
- List TemplatesRetrieves all templates.
- List TicketsRetrieves all tickets.
- List UsersRetrieves all users.
- Make an API CallPerforms an arbitrary authorized API call.
- Update a MessageUpdates a message in a given service.
- Update an Order NoteUpdates an order note in the system.
- Update a Sales OrderUpdates an existing sales order.
- Update a TagUpdates an existing tag in the service.
- Update a TemplateUpdates an existing template.
- Update a TicketUpdates a ticket's information in the system.
- Update Sales Order Tracking LinksUpdates tracking links for a sales order.
- Update Ticket DataUpdates ticket data in the system.
- Watch ChannelsTriggers when there are updates in a channel.
- Watch ContactsTriggers when contact changes occur.
- Watch Order NotesTriggers when order note changes occur.
- Watch Sales OrdersTriggers when a sales order is updated.
- Watch Tag GroupsTriggers when a tag group is updated.
- Watch TagsTriggers when there is an update to a tag.
- Watch TemplatesTriggers when a template is updated.
- Watch TicketsTriggers when a ticket is updated.
- Watch UsersTriggers when user updates occur.
Jira Service Management modules
- Add Customers to Service DeskAdds existing customers to a service desk.
- Add Organization to Service DeskLinks a customer organization to a service desk.
- Add Request FeedbackAdds satisfaction feedback to a request.
- Add Request ParticipantsAdds participants to a request.
- Add Request SubscriptionSubscribes you to notifications for a request.
- Add Users to OrganizationAdds users to a customer organization.
- Change Request StatusMoves a request to another status by performing a transition.
- Create Comment with AttachmentsAttaches uploaded files to a request with an optional comment.
- Create CustomerCreates a customer account on the site.
- Create Customer RequestCreates a customer request in a service desk.
- Create OrganizationCreates a customer organization.
- Create Request CommentAdds a public or internal comment to a request.
- Create Request TypeCreates a request type in a service desk from a Jira issue type.
- Delete OrganizationDeletes a customer organization.
- Delete Organization PropertyDeletes a property from an organization.
- Delete Request FeedbackDeletes the satisfaction feedback on a request.
- Delete Request TypeDeletes a request type from a service desk.
- Delete Request Type PropertyDeletes a property from a request type.
- Get Customer RequestReturns a single customer request.
- Get Knowledge Base Article ContentReturns the content of a knowledge base article.
- Get OrganizationReturns a single customer organization.
- Get Organization PropertyReturns the value of an organization property.
- Get QueueReturns a single queue with its filter and columns.
- Get Request ApprovalReturns a single approval with its approvers.
- Get Request Attachment ContentDownloads the file content of a request attachment.
- Get Request Attachment ThumbnailDownloads the thumbnail image of a request attachment.
- Get Request CommentReturns a single comment on a request.
- Get Request FeedbackReturns the satisfaction feedback left on a request.
- Get Request SLAReturns a single SLA record of a request.
- Get Request Subscription StatusReturns whether you receive notifications for a request.
- Get Request TypeReturns a single request type.
- Get Request Type FieldsReturns the fields a request type asks for and what you may do when raising it.
- Get Request Type PermissionsChecks which request types a user can raise or administer.
- Get Request Type PropertyReturns the value of a request type property.
- Get Service DeskReturns a single service desk.
- Get Service Management InfoReturns the version and build details of the Jira Service Management site.
- Invite Customer to Service DeskEmails a customer an invitation to a service desk and creates their account if needed.
- List All Request TypesRetrieves request types across all service desks.
- List Assets WorkspacesRetrieves the Assets workspace IDs for the site.
- List Comment AttachmentsRetrieves the attachments referenced in a comment.
- List Customer RequestsRetrieves customer requests, newest activity first.
- List Insight WorkspacesRetrieves the Assets workspace IDs through the older Insight path.
- List Organization Property KeysRetrieves the property keys stored on an organization.
- List OrganizationsRetrieves a list of customer organizations.
- List QueuesRetrieves a list of queues in a service desk.
- List Request ApprovalsRetrieves the approvals on a request.
- List Request AttachmentsRetrieves the attachments on a request.
- List Request CommentsRetrieves the comments on a request.
- List Request ParticipantsRetrieves the participants of a request.
- List Requests in QueueRetrieves the requests currently in a queue.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with eDesk and Jira Service Management integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting eDesk and Jira Service Management.
Connect your eDesk and Jira Service Management accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when eDesk's "Watch Channels" fires, WEXTL can "Add Customers to Service Desk" in Jira Service Management. eDesk has 9 triggers (including Watch Channels, Watch Contacts, and Watch Order Notes); Jira Service Management has 74 actions (including Add Customers to Service Desk, Add Organization to Service Desk, and Add Request Feedback). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. eDesk-to-Jira Service Management automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment eDesk (or Jira Service Management) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your eDesk + Jira Service Management automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the eDesk and Jira Service Management integration.
- eDesk and Jira Service Management integration source code, module specs and credentials implementation.
- Our eDesk and Jira Service Management integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for eDesk and Jira Service Management — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- eDesk integration information
- Jira Service Management integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library