Requirements
To use eDesk on WEXTL you need an active account and an API access token from your account settings.[3]
Get your eDesk credentials
- API TokenpasswordRequired
Generate an API token in your dashboard:Get your API token.
[1]
Connect eDesk in WEXTL
- Log in to your WEXTL account, add the eDesk node module to your workflow, and click Create new credential.
- Optional: In the Credential name field, enter a name for the credential.
- Enter the authentication credentials you copied from your eDesk account, or follow the on-screen instructions to create the credential.
- If prompted, authenticate your account and confirm access.
- If you want to make changes to your credential in the future, follow the steps in Manage credentials →
Notes
Credentials are org-scoped; share them with teammates from the Credentials picker on any of its nodes.For detailed information on connecting an application, see Connect an application →
eDesk node modules
The list below is a reference of every eDesk node module the integration supports. You will be able to pick any of them on the workflow canvas while building automations.
Open any eDesk node module below to inspect its input parameters, outputs, and connection requirements.
Watch ChannelsTrigger
Output fields[3]
| Field | Type |
|---|---|
| Channel ID | number |
| Type | text |
| Country | text |
| Currency | text |
| Name | text |
Watch ContactsTrigger
Output fields[3]
| Field | Type |
|---|---|
| Contact ID | number |
| Channel ID | number |
| Client ID | number |
| Full name | text |
| Phone number | number |
Watch Order NotesTrigger
Output fields[3]
| Field | Type |
|---|---|
| Order Note ID | number |
| Sales order ID | number |
| User | object |
| ID | number |
| Name | text |
| Active | boolean |
| Username | text |
| Role | text |
| Text | text |
| Attachments | array |
| Created at | date |
| Last updated at | date |
Watch Sales OrdersTrigger
Output fields[3]
| Field | Type |
|---|---|
| Sales Orders ID | number |
| Channel ID | number |
| Seller order ID | text |
| Status | text |
| Order items | array |
| Shipping amount | number |
| Total amount | number |
| Ship to | object |
| Name | text |
| Line 1 | text |
| Line 2 | text |
| City | text |
| State | text |
| County | text |
| Country | text |
| Postcode | text |
| Country name | text |
| Bill to | object |
| Name | text |
| Line 1 | text |
| Line 2 | text |
| City | text |
| State | text |
| County | text |
| Country | text |
| Postcode | text |
| Country name | text |
| Contact ID | number |
| Tracking codes | array |
| Created at | date |
| Ticket ID | number |
| Order notes ID | array |
| Sales order delivery dates | object |
| Expected delivery from | text |
| Expected delivery to | text |
| Order created at | text |
| Order shipped at | text |
| Delivery type | text |
Watch Tag GroupsTrigger
Output fields[3]
| Field | Type |
|---|---|
| Tag Group ID | number |
| Name | text |
| User ID | number |
| Entity type | text |
| Type | text |
| Hide | boolean |
Watch TagsTrigger
Output fields[3]
| Field | Type |
|---|---|
| Tag ID | number |
| Name | text |
| Active | boolean |
| Tag group ID | number |
| Color | number |
| Icon | text |
Watch TemplatesTrigger
Output fields[3]
| Field | Type |
|---|---|
| Template ID | number |
| Name | text |
| Subject | text |
| Body text | text |
| Channels | array |
| Template usage | text |
| Template type | array |
| Query type | array |
| Order status | array |
| Delivery date | number |
| Active | boolean |
| Order fulfilment | array |
| Created at | text |
| Message subject | text |
| Invoice attached | boolean |
| Only use if no replies yet | boolean |
| Ai classification | object |
| Classification | text |
| Quick reply | boolean |
| Attachments | array |
Watch TicketsTrigger
Output fields[3]
| Field | Type |
|---|---|
| Ticket ID | number |
| Subject | text |
| Type | text |
| Channel ID | number |
| Status | text |
| Sales order ID | number |
| Sales order | object |
| ID | number |
| Channel ID | number |
| Seller order ID | text |
| Status | text |
| Order items | array |
| Shipping amount | number |
| Total amount | number |
| Ship to | object |
| Bill to | object |
| Contact ID | number |
| External order ID | number |
| Created at | number |
| Owner user ID | number |
| Custom fields | array |
| Time left to reply | number |
| Tags ids | array |
| Contact ID | number |
| Messages ids | array |
| URI | text |
| Replies | number |
| Ai classification | text |
Watch UsersTrigger
Output fields[3]
| Field | Type |
|---|---|
| User ID | number |
| Name | text |
| Active | boolean |
| Username | text |
| Role | text |
Get a MessageAction
Get a Sales OrderAction
Input fields[3]
| Field | Type |
|---|---|
Sales Order IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| Sales Order ID | number |
| Channel ID | number |
| Seller order ID | text |
| Status | text |
| Order items | array |
| Shipping amount | number |
| Total amount | number |
| Ship to | object |
| Name | text |
| Line 1 | text |
| Line 2 | text |
| City | text |
| State | text |
| County | text |
| Country | text |
| Postcode | text |
| Country name | text |
| Bill to | object |
| Name | text |
| Line 1 | text |
| Line 2 | text |
| City | text |
| State | text |
| County | text |
| Country | text |
| Postcode | text |
| Country name | text |
| Contact ID | number |
| Tracking codes | array |
| Created at | text |
| Ticket ID | number |
| Order notes ID | array |
| Sales order delivery dates | object |
| Expected delivery from | text |
| Expected delivery to | text |
| Order created at | date |
| Order shipped at | date |
| Delivery type | text |
Get a TagAction
Get a TemplateAction
Input fields[3]
| Field | Type |
|---|---|
Template IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| Template ID | number |
| Name | text |
| Subject | text |
| Body text | text |
| Channels | array |
| Template usage | text |
| Template type | array |
| Query type | array |
| Order status | array |
| Delivery date | number |
| Active | boolean |
| Order fulfilment | array |
| Created at | text |
| Message subject | text |
| Invoice attached | boolean |
| Only use if no replies yet | boolean |
| Ai classification | object |
| Classification | text |
| Quick reply | boolean |
| Attachments | array |
Get a TicketAction
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Output fields[3]
| Field | Type |
|---|---|
| Ticket ID | number |
| Subject | text |
| Type | text |
| Channel ID | number |
| Status | text |
| Sales order ID | number |
| Sales order | object |
| ID | number |
| Channel ID | number |
| Seller order ID | text |
| Status | text |
| Order items | array |
| Shipping amount | number |
| Total amount | number |
| Ship to | object |
| Bill to | object |
| Contact ID | number |
| External order ID | number |
| Created at | date |
| Owner user ID | number |
| Custom fields | array |
| Time left to reply | number |
| Tags ids | array |
| Contact ID | number |
| Messages ids | array |
| URI | text |
| Replies | number |
| Ai classification | text |
Get an Order NoteAction
Get Sales Order Tracking LinksAction
List ChannelsSearch
List ContactsSearch
List Order NotesSearch
List Sales OrdersSearch
Input fields[3]
| Field | Type |
|---|---|
| Order By | choice |
| Order Direction | choice |
| Filter: Contact ID | number |
| Filter: Channel ID | number |
| Filter: Seller Order ID | text |
| Filter: Status | choice |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Sales Orders ID | number |
| Channel ID | number |
| Seller order ID | text |
| Status | text |
| Order items | array |
| Shipping amount | number |
| Total amount | number |
| Ship to | object |
| Name | text |
| Line 1 | text |
| Line 2 | text |
| City | text |
| State | text |
| County | text |
| Country | text |
| Postcode | text |
| Country name | text |
| Bill to | object |
| Name | text |
| Line 1 | text |
| Line 2 | text |
| City | text |
| State | text |
| County | text |
| Country | text |
| Postcode | text |
| Country name | text |
| Contact ID | number |
| Tracking codes | array |
| Created at | date |
| Ticket ID | number |
| Order notes ID | array |
| Sales order delivery dates | object |
| Expected delivery from | text |
| Expected delivery to | text |
| Order created at | text |
| Order shipped at | text |
| Delivery type | text |
List Tag GroupsSearch
List TagsSearch
List TemplatesSearch
Input fields[3]
| Field | Type |
|---|---|
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Template ID | number |
| Name | text |
| Subject | text |
| Body text | text |
| Channels | array |
| Template usage | text |
| Template type | array |
| Query type | array |
| Order status | array |
| Delivery date | number |
| Active | boolean |
| Order fulfilment | array |
| Created at | text |
| Message subject | text |
| Invoice attached | boolean |
| Only use if no replies yet | boolean |
| Ai classification | object |
| Classification | text |
| Quick reply | boolean |
| Attachments | array |
List TicketsSearch
Input fields[3]
| Field | Type |
|---|---|
| Order By | choice |
| Order Direction | choice |
| Filter: Contact ID | number |
| Filter: Channel ID | number |
| Filter: Status | choice |
| Filter: Ticket Type | choice |
| Filter: Sales Order ID | number |
| Filter: Created After (timestamp) | number |
| Filter: Created Before (timestamp) | number |
| Filter: Owner User ID | number |
| Filter: Seller Order ID | number |
| Limit | number |
Output fields[3]
| Field | Type |
|---|---|
| Ticket ID | number |
| Subject | text |
| Type | text |
| Channel ID | number |
| Status | text |
| Sales order ID | number |
| Sales order | object |
| ID | number |
| Channel ID | number |
| Seller order ID | text |
| Status | text |
| Order items | array |
| Shipping amount | number |
| Total amount | number |
| Ship to | object |
| Bill to | object |
| Contact ID | number |
| External order ID | number |
| Created at | number |
| Owner user ID | number |
| Custom fields | array |
| Time left to reply | number |
| Tags ids | array |
| Contact ID | number |
| Messages ids | array |
| URI | text |
| Replies | number |
| Ai classification | text |
List UsersSearch
Create a MessageAction
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | choice |
| Subject | text |
Message BodyRequired | text |
Message TypeRequired | choice |
| Direction | choice |
| Send Email | boolean |
| Created At | date |
| Return Full Message Object | boolean |
| Attachments | array |
Output fields[3]
| Field | Type |
|---|---|
| Message ID | number |
| External ID | text |
| Subject | text |
| Created at | date |
| From consumer ID | number |
| From user | object |
| ID | number |
| Name | text |
| Active | boolean |
| Username | text |
| Role | text |
| Type | text |
| Attachments | array |
| Direction | text |
| Body | text |
| Errors | array |
| Ticket ID | number |
Create a Sales OrderAction
Input fields[3]
| Field | Type |
|---|---|
Contact IDRequired | choice |
Channel IDRequired | choice |
Order StatusRequired | choice |
Seller Order IDRequired | text |
CurrencyRequired | text |
Order ItemsRequired | array |
Total Shipping AmountRequired | number |
Shipping AddressRequired | object |
Recipient NameRequired | text |
Address Line 1Required | text |
| Address Line 2 | text |
CityRequired | text |
| State | text |
| County | text |
Country CodeRequired | text |
PostcodeRequired | text |
Billing AddressRequired | object |
Billing NameRequired | text |
Address Line 1Required | text |
| Address Line 2 | text |
CityRequired | text |
| State | text |
| County | text |
Country CodeRequired | text |
PostcodeRequired | text |
| Tracking Codes | array |
| Contact Details | object |
| Full Name | text |
| Phone Number | text |
Email AddressRequired | text |
| Delivery Dates | object |
| Expected Delivery From | text |
| Expected Delivery To | text |
| Order Created At | text |
| Order Shipped At | text |
| Delivery Type | choice |
Output fields[3]
| Field | Type |
|---|---|
| Sales Order ID | number |
| Channel ID | number |
| Seller order ID | text |
| Status | text |
| Order items | array |
| Shipping amount | number |
| Total amount | number |
| Ship to | object |
| Name | text |
| Line 1 | text |
| Line 2 | text |
| City | text |
| State | text |
| County | text |
| Country | text |
| Postcode | text |
| Country name | text |
| Bill to | object |
| Name | text |
| Line 1 | text |
| Line 2 | text |
| City | text |
| State | text |
| County | text |
| Country | text |
| Postcode | text |
| Country name | text |
| Contact ID | number |
| Tracking codes | array |
| Created at | text |
| Ticket ID | number |
| Order notes ID | array |
| Sales order delivery dates | object |
| Expected delivery from | text |
| Expected delivery to | text |
| Order created at | date |
| Order shipped at | date |
| Delivery type | text |
Create a TagAction
Create a TemplateAction
Input fields[3]
| Field | Type |
|---|---|
Template NameRequired | text |
| Subject | text |
Message BodyRequired | text |
| Channels | array |
Template UsageRequired | choice |
Template TypeRequired | array |
| Query Types | array |
| Order Status | array |
| Delivery Date Rule | choice |
| Order Fulfilment | array |
ActiveRequired | boolean |
| Message Subject Override | text |
| Attach Invoice | boolean |
| Only Use If No Replies Yet | boolean |
| AI Classification | array |
| Attachments | array |
| Delete Attachments | array |
Output fields[3]
| Field | Type |
|---|---|
| Template ID | number |
| Name | text |
| Subject | text |
| Body text | text |
| Channels | array |
| Template usage | text |
| Template type | array |
| Query type | array |
| Order status | array |
| Delivery date | number |
| Active | boolean |
| Order fulfilment | array |
| Created at | text |
| Message subject | text |
| Invoice attached | boolean |
| Only use if no replies yet | boolean |
| Ai classification | object |
| Classification | text |
| Quick reply | boolean |
| Attachments | array |
Create a TicketAction
Input fields[3]
| Field | Type |
|---|---|
SubjectRequired | text |
Channel IDRequired | choice |
StatusRequired | choice |
| Sales Order ID | number |
| Created At (ISO datetime) | text |
| Return Full Ticket Object | boolean |
| Contact ID | number |
| Contact | object |
| Full Name | text |
| Phone Number | text |
EmailRequired | text |
| Custom Fields | array |
Output fields[3]
| Field | Type |
|---|---|
| Ticket ID | number |
| Subject | text |
| Type | text |
| Channel ID | number |
| Status | text |
| Sales order ID | number |
| Sales order | object |
| ID | number |
| Channel ID | number |
| Seller order ID | text |
| Status | text |
| Order items | array |
| Shipping amount | number |
| Total amount | number |
| Ship to | object |
| Bill to | object |
| Contact ID | number |
| External order ID | number |
| Created at | date |
| Owner user ID | number |
| Custom fields | array |
| Time left to reply | number |
| Tags ids | array |
| Contact ID | number |
| Messages ids | array |
| URI | text |
| Replies | number |
| Ai classification | text |
Create an Order Note AttachmentAction
Create Order NoteAction
Create Tracking Links for a Sales OrderAction
Input fields[3]
| Field | Type |
|---|---|
Sales Order IDRequired | choice |
Tracking LinksRequired | array |
Output fields[3]
| Field | Type |
|---|---|
| Sales Order ID | number |
| Channel ID | number |
| Seller order ID | text |
| Status | text |
| Order items | array |
| Shipping amount | number |
| Total amount | number |
| Ship to | object |
| Name | text |
| Line 1 | text |
| Line 2 | text |
| City | text |
| State | text |
| County | text |
| Country | text |
| Postcode | text |
| Country name | text |
| Bill to | object |
| Name | text |
| Line 1 | text |
| Line 2 | text |
| City | text |
| State | text |
| County | text |
| Country | text |
| Postcode | text |
| Country name | text |
| Contact ID | number |
| Tracking codes | array |
| Created at | text |
| Ticket ID | number |
| Order notes ID | array |
| Sales order delivery dates | object |
| Expected delivery from | text |
| Expected delivery to | text |
| Order created at | date |
| Order shipped at | text |
| Delivery type | text |
Delete a MessageAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | text |
Delete a Sales OrderAction
Input fields[3]
| Field | Type |
|---|---|
Sales Order IDRequired | choice |
Delete a TagAction
Input fields[3]
| Field | Type |
|---|---|
Tag IDRequired | choice |
Delete a TemplateAction
Input fields[3]
| Field | Type |
|---|---|
Template IDRequired | choice |
Delete a TicketAction
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Delete an Order NoteAction
Input fields[3]
| Field | Type |
|---|---|
Order Note IDRequired | choice |
Delete Tracking LinksAction
Input fields[3]
| Field | Type |
|---|---|
Sales Order IDRequired | choice |
Make an API Calluniversal
Update a MessageAction
Input fields[3]
| Field | Type |
|---|---|
Message IDRequired | number |
| Subject | text |
| Message Body | text |
| Message Type | choice |
Output fields[3]
| Field | Type |
|---|---|
| Message ID | number |
| External ID | text |
| Subject | text |
| Created at | date |
| From consumer ID | number |
| From user | object |
| ID | number |
| Name | text |
| text | |
| Active | boolean |
| Username | text |
| Role | text |
| Type | text |
| Attachments | array |
| Direction | text |
| Body | text |
| Errors | array |
| Ticket ID | number |
Update a Sales OrderAction
Input fields[3]
| Field | Type |
|---|---|
Sales Order IDRequired | choice |
| Contact ID | choice |
| Channel ID | choice |
| Order Status | choice |
Seller Order IDRequired | text |
| Currency | text |
Order ItemsRequired | array |
| Total Shipping Amount | number |
Shipping AddressRequired | object |
Recipient NameRequired | text |
Address Line 1Required | text |
| Address Line 2 | text |
CityRequired | text |
| State | text |
| County | text |
Country CodeRequired | text |
PostcodeRequired | text |
Billing AddressRequired | object |
Billing NameRequired | text |
Address Line 1Required | text |
| Address Line 2 | text |
CityRequired | text |
| State | text |
| County | text |
Country CodeRequired | text |
PostcodeRequired | text |
| Tracking Codes | array |
| Contact Details | object |
| Full Name | text |
| Phone Number | text |
Email AddressRequired | text |
| Delivery Dates | object |
| Expected Delivery From | text |
| Expected Delivery To | text |
| Order Created At | date |
| Order Shipped At | date |
| Delivery Type | choice |
Output fields[3]
| Field | Type |
|---|---|
| Sales Order ID | number |
| Channel ID | number |
| Seller order ID | text |
| Status | text |
| Order items | array |
| Shipping amount | number |
| Total amount | number |
| Ship to | object |
| Name | text |
| Line 1 | text |
| Line 2 | text |
| City | text |
| State | text |
| County | text |
| Country | text |
| Postcode | text |
| Country name | text |
| Bill to | object |
| Name | text |
| Line 1 | text |
| Line 2 | text |
| City | text |
| State | text |
| County | text |
| Country | text |
| Postcode | text |
| Country name | text |
| Contact ID | number |
| Tracking codes | array |
| Created at | text |
| Ticket ID | number |
| Order notes ID | array |
| Sales order delivery dates | object |
| Expected delivery from | text |
| Expected delivery to | text |
| Order created at | date |
| Order shipped at | date |
| Delivery type | text |
Update a TagAction
Update a TemplateAction
Input fields[3]
| Field | Type |
|---|---|
Template IDRequired | choice |
Template NameRequired | text |
| Subject | text |
Message BodyRequired | text |
| Channels | array |
Template UsageRequired | choice |
Template TypeRequired | array |
| Query Types | array |
| Order Status | array |
| Delivery Date Rule | choice |
| Order Fulfilment | array |
ActiveRequired | boolean |
| Message Subject Override | text |
| Attach Invoice | boolean |
| Only Use If No Replies Yet | boolean |
| AI Classification | array |
| Attachments | array |
| Delete Attachments | array |
Output fields[3]
| Field | Type |
|---|---|
| Template ID | number |
| Name | text |
| Subject | text |
| Body text | text |
| Channels | array |
| Template usage | text |
| Template type | array |
| Query type | array |
| Order status | array |
| Delivery date | number |
| Active | boolean |
| Order fulfilment | array |
| Created at | text |
| Message subject | text |
| Invoice attached | boolean |
| Only use if no replies yet | boolean |
| Ai classification | object |
| Classification | text |
| Quick reply | boolean |
| Attachments | array |
Update a TicketAction
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | choice |
| Subject | text |
| Channel ID | number |
| Status | choice |
| Sales Order ID | number |
| Contact ID | number |
| Owner User ID | number |
| Tag IDs | choice |
| Custom Fields (requires dashboard setup) | array |
Output fields[3]
| Field | Type |
|---|---|
| Ticket ID | number |
| Subject | text |
| Type | text |
| Channel ID | number |
| Status | text |
| Sales order ID | number |
| Sales order | object |
| ID | number |
| Channel ID | number |
| Seller order ID | text |
| Status | text |
| Order items | array |
| Shipping amount | number |
| Total amount | number |
| Ship to | object |
| Bill to | object |
| Contact ID | number |
| External order ID | number |
| Created at | date |
| Owner user ID | number |
| Custom fields | array |
| Time left to reply | number |
| Tags ids | array |
| Contact ID | number |
| Messages ids | array |
| URI | text |
| Replies | number |
| Ai classification | text |
Update an Order NoteAction
Update Sales Order Tracking LinksAction
Input fields[3]
| Field | Type |
|---|---|
Sales Order IDRequired | choice |
Tracking LinksRequired | array |
Output fields[3]
| Field | Type |
|---|---|
| Sales Order ID | number |
| Channel ID | number |
| Seller order ID | text |
| Status | text |
| Order items | array |
| Shipping amount | number |
| Total amount | number |
| Ship to | object |
| Name | text |
| Line 1 | text |
| Line 2 | text |
| City | text |
| State | text |
| County | text |
| Country | text |
| Postcode | text |
| Country name | text |
| Bill to | object |
| Name | text |
| Line 1 | text |
| Line 2 | text |
| City | text |
| State | text |
| County | text |
| Country | text |
| Postcode | text |
| Country name | text |
| Contact ID | number |
| Tracking codes | array |
| Created at | text |
| Ticket ID | number |
| Order notes ID | array |
| Sales order delivery dates | object |
| Expected delivery from | text |
| Expected delivery to | text |
| Order created at | date |
| Order shipped at | text |
| Delivery type | text |
Update Ticket DataAction
Input fields[3]
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Custom FieldsRequired | array |
Output fields[3]
| Field | Type |
|---|---|
| Ticket ID | number |
| Subject | text |
| Type | text |
| Channel ID | number |
| Status | text |
| Sales order ID | number |
| Sales order | object |
| ID | number |
| Channel ID | number |
| Seller order ID | text |
| Status | text |
| Order items | array |
| Shipping amount | number |
| Total amount | number |
| Ship to | object |
| Bill to | object |
| Contact ID | number |
| External order ID | number |
| Created at | date |
| Owner user ID | number |
| Custom fields | array |
| Time left to reply | number |
| Tags ids | array |
| Contact ID | number |
| Messages ids | array |
| URI | text |
| Replies | number |
| Ai classification | text |
Templates
Look for eDesk templates in the WEXTL template library.
Browse templates →Explore alternative apps
- Deskpro[2]AI-powered help desk for tickets, knowledge base, and customer support workflows.
- BoldDeskCustomer support help desk platform for managing tickets, live chat, contacts, and approval workflows.
- CapacityAI-powered support automation platform that deflects tickets by answering questions, routing requests, and managing knowledge across teams.
- Classe365Student information and school management system for admissions, academics, and administration.
- ClinikoPractice management for healthcare providers — appointments, notes, and billing.
References
- WEXTL® eDesk Source Code connector implementation.
- Our users use cases and automations.
- Official API Documentation for eDesk.
- WEXTL® visual workflow builder data.
Last updated: Jul 24, 2026 18:11