About this integration
E-commerce help desk for unifying marketplace messages, tickets, and order support workflows. Use it from the workflow canvas with no custom glue script required.
This integration exposes 9 triggers, 16 search modules and 24 actions as workflow nodes. Authentication uses basic authentication.
How to connect
The credential form asks for API Token.
Prefer the interactive builder form? Open it on the app page.
Paste your credentials once — WEXTL® stores them encrypted and reuses the connection across every workflow that needs it.
Enter your credentials below. WEXTL stores them encrypted and uses them only to call the API on your behalf.
Connecting eDesk to WEXTL®
| Field | Type | Help |
|---|---|---|
API TokenRequired | password | Generate an API token in your dashboard:Get your API token. |
Use it in workflow automation
Start with Watch Channels, then add Create a Message.
The canvas below runs Watch Channels into Create a Message — watch the video, then drop a node onto the canvas.
Select the Watch Order Notes trigger and the workflow fires automatically when the event occurs — no polling required.
Then add Create an Order Note Attachment as the next node. Branch, filter, or hand off to other integrations from there.
The integration includes 33 ready-made modules for support work — each run logs its inputs and outputs for debugging.
eDesk workflow on the canvas: Watch Order Notes then Create an Order Note Attachment
Triggers, searches and actions
Use the tables below to inspect eDesk's 9 triggers, 16 search modules, and 24 actions.
Triggers
9 triggers fire automatically when specified events occur — no polling or cron job needed.
- Watch Channels
- Watch Contacts
- Watch Order Notes
- Watch Sales Orders
- Watch Tag Groups
Searches
Fetch data on demand using 16 search modules that query the app during a run.
- Get a Message
- Get an Order Note
- Get a Sales Order
- Get a Tag
- Get a Template
Actions
24 action modules cover the full range of create, update, and delete operations.
- Create a Message
- Create an Order Note Attachment
- Create a Sales Order
- Create a Tag
- Create a Template
Explore the fields available for each eDesk trigger, search, and action.
Triggers
| Field | Type |
|---|---|
Channel ID | number |
Type | text |
Country | text |
Currency | text |
Name | text |
| Field | Type |
|---|---|
Contact ID | number |
Channel ID | number |
Client ID | number |
Full name | text |
Phone number | number |
Email |
| Field | Type |
|---|---|
Order Note ID | number |
Sales order ID | number |
User | object |
ID | number |
Name | text |
Email | |
Active | boolean |
Username | text |
Role | text |
Text | text |
Attachments | array |
Created at | date |
Last updated at | date |
| Field | Type |
|---|---|
Sales Orders ID | number |
Channel ID | number |
Seller order ID | text |
Status | text |
Order items | array |
Shipping amount | number |
Total amount | number |
Ship to | object |
Name | text |
Line 1 | text |
Line 2 | text |
City | text |
State | text |
County | text |
Country | text |
Postcode | text |
Country name | text |
Bill to | object |
Name | text |
Line 1 | text |
Line 2 | text |
City | text |
State | text |
County | text |
Country | text |
Postcode | text |
Country name | text |
Contact ID | number |
Tracking codes | array |
Created at | date |
Ticket ID | number |
Order notes ID | array |
Sales order delivery dates | object |
Expected delivery from | text |
Expected delivery to | text |
Order created at | text |
Order shipped at | text |
Delivery type | text |
| Field | Type |
|---|---|
Tag Group ID | number |
Name | text |
User ID | number |
Entity type | text |
Type | text |
Hide | boolean |
| Field | Type |
|---|---|
Tag ID | number |
Name | text |
Active | boolean |
Tag group ID | number |
Color | number |
Icon | text |
| Field | Type |
|---|---|
Template ID | number |
Name | text |
Subject | text |
Body text | text |
Channels | array |
Template usage | text |
Template type | array |
Query type | array |
Order status | array |
Delivery date | number |
Active | boolean |
Order fulfilment | array |
Created at | text |
Message subject | text |
Invoice attached | boolean |
Only use if no replies yet | boolean |
Ai classification | object |
Classification | text |
Quick reply | boolean |
Attachments | array |
| Field | Type |
|---|---|
Ticket ID | number |
Subject | text |
Type | text |
Channel ID | number |
Status | text |
Sales order ID | number |
Sales order | object |
ID | number |
Channel ID | number |
Seller order ID | text |
Status | text |
Order items | array |
Shipping amount | number |
Total amount | number |
Ship to | object |
Bill to | object |
Contact ID | number |
External order ID | number |
Created at | number |
Owner user ID | number |
Custom fields | array |
Time left to reply | number |
Tags ids | array |
Contact ID | number |
Messages ids | array |
URI | text |
Replies | number |
Ai classification | text |
| Field | Type |
|---|---|
User ID | number |
Name | text |
Email | |
Active | boolean |
Username | text |
Role | text |
Searches
| Field | Type |
|---|---|
Message IDRequired | text |
| Field | Type |
|---|---|
Message ID | number |
External ID | text |
Subject | text |
Created at | date |
From consumer ID | number |
From user | object |
ID | number |
Name | text |
Email | text |
Active | boolean |
Username | text |
Role | text |
Type | text |
Attachments | array |
Direction | text |
Body | text |
Errors | array |
Ticket ID | number |
| Field | Type |
|---|---|
Order Note IDRequired | choice |
| Field | Type |
|---|---|
Order Note ID | number |
Sales order ID | number |
User | object |
ID | number |
Name | text |
Email | |
Active | boolean |
Username | text |
Role | text |
Text | text |
Attachments | array |
Created at | date |
Last updated at | date |
| Field | Type |
|---|---|
Sales Order IDRequired | choice |
| Field | Type |
|---|---|
Sales Order ID | number |
Channel ID | number |
Seller order ID | text |
Status | text |
Order items | array |
Shipping amount | number |
Total amount | number |
Ship to | object |
Name | text |
Line 1 | text |
Line 2 | text |
City | text |
State | text |
County | text |
Country | text |
Postcode | text |
Country name | text |
Bill to | object |
Name | text |
Line 1 | text |
Line 2 | text |
City | text |
State | text |
County | text |
Country | text |
Postcode | text |
Country name | text |
Contact ID | number |
Tracking codes | array |
Created at | text |
Ticket ID | number |
Order notes ID | array |
Sales order delivery dates | object |
Expected delivery from | text |
Expected delivery to | text |
Order created at | date |
Order shipped at | date |
Delivery type | text |
| Field | Type |
|---|---|
Tag IDRequired | choice |
| Field | Type |
|---|---|
Tag ID | number |
Name | text |
Active | boolean |
Tag group ID | number |
Color | number |
Icon | text |
| Field | Type |
|---|---|
Template IDRequired | choice |
| Field | Type |
|---|---|
Template ID | number |
Name | text |
Subject | text |
Body text | text |
Channels | array |
Template usage | text |
Template type | array |
Query type | array |
Order status | array |
Delivery date | number |
Active | boolean |
Order fulfilment | array |
Created at | text |
Message subject | text |
Invoice attached | boolean |
Only use if no replies yet | boolean |
Ai classification | object |
Classification | text |
Quick reply | boolean |
Attachments | array |
| Field | Type |
|---|---|
Ticket IDRequired | choice |
| Field | Type |
|---|---|
Ticket ID | number |
Subject | text |
Type | text |
Channel ID | number |
Status | text |
Sales order ID | number |
Sales order | object |
ID | number |
Channel ID | number |
Seller order ID | text |
Status | text |
Order items | array |
Shipping amount | number |
Total amount | number |
Ship to | object |
Bill to | object |
Contact ID | number |
External order ID | number |
Created at | date |
Owner user ID | number |
Custom fields | array |
Time left to reply | number |
Tags ids | array |
Contact ID | number |
Messages ids | array |
URI | text |
Replies | number |
Ai classification | text |
| Field | Type |
|---|---|
Sales Order IDRequired | choice |
| Field | Type |
|---|---|
Tracking links | array |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
Channel ID | number |
Type | text |
Country | text |
Currency | text |
Name | text |
| Field | Type |
|---|---|
Search | text |
Consumer ID | number |
Email | |
Full Name | text |
Phone Number | text |
Limit | number |
| Field | Type |
|---|---|
Contact ID | number |
Channel ID | number |
Client ID | number |
Full name | text |
Phone number | number |
Email |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
Order Note ID | number |
Sales order ID | number |
User | object |
ID | number |
Name | text |
Email | |
Active | boolean |
Username | text |
Role | text |
Text | text |
Attachments | array |
Created at | date |
Last updated at | date |
| Field | Type |
|---|---|
Order By | choice |
Order Direction | choice |
Filter: Contact ID | number |
Filter: Channel ID | number |
Filter: Seller Order ID | text |
Filter: Status | choice |
Limit | number |
| Field | Type |
|---|---|
Sales Orders ID | number |
Channel ID | number |
Seller order ID | text |
Status | text |
Order items | array |
Shipping amount | number |
Total amount | number |
Ship to | object |
Name | text |
Line 1 | text |
Line 2 | text |
City | text |
State | text |
County | text |
Country | text |
Postcode | text |
Country name | text |
Bill to | object |
Name | text |
Line 1 | text |
Line 2 | text |
City | text |
State | text |
County | text |
Country | text |
Postcode | text |
Country name | text |
Contact ID | number |
Tracking codes | array |
Created at | date |
Ticket ID | number |
Order notes ID | array |
Sales order delivery dates | object |
Expected delivery from | text |
Expected delivery to | text |
Order created at | text |
Order shipped at | text |
Delivery type | text |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
Tag Group ID | number |
Name | text |
User ID | number |
Entity type | text |
Type | text |
Hide | boolean |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
Tag ID | number |
Name | text |
Active | boolean |
Tag group ID | number |
Color | number |
Icon | text |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
Template ID | number |
Name | text |
Subject | text |
Body text | text |
Channels | array |
Template usage | text |
Template type | array |
Query type | array |
Order status | array |
Delivery date | number |
Active | boolean |
Order fulfilment | array |
Created at | text |
Message subject | text |
Invoice attached | boolean |
Only use if no replies yet | boolean |
Ai classification | object |
Classification | text |
Quick reply | boolean |
Attachments | array |
| Field | Type |
|---|---|
Order By | choice |
Order Direction | choice |
Filter: Contact ID | number |
Filter: Channel ID | number |
Filter: Status | choice |
Filter: Ticket Type | choice |
Filter: Sales Order ID | number |
Filter: Created After (timestamp) | number |
Filter: Created Before (timestamp) | number |
Filter: Owner User ID | number |
Filter: Seller Order ID | number |
Limit | number |
| Field | Type |
|---|---|
Ticket ID | number |
Subject | text |
Type | text |
Channel ID | number |
Status | text |
Sales order ID | number |
Sales order | object |
ID | number |
Channel ID | number |
Seller order ID | text |
Status | text |
Order items | array |
Shipping amount | number |
Total amount | number |
Ship to | object |
Bill to | object |
Contact ID | number |
External order ID | number |
Created at | number |
Owner user ID | number |
Custom fields | array |
Time left to reply | number |
Tags ids | array |
Contact ID | number |
Messages ids | array |
URI | text |
Replies | number |
Ai classification | text |
| Field | Type |
|---|---|
Limit | number |
| Field | Type |
|---|---|
User ID | number |
Name | text |
Email | |
Active | boolean |
Username | text |
Role | text |
Actions
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Subject | text |
Message BodyRequired | text |
Message TypeRequired | choice |
Direction | choice |
Send Email | boolean |
Created At | date |
Return Full Message Object | boolean |
Attachments | array |
| Field | Type |
|---|---|
Message ID | number |
External ID | text |
Subject | text |
Created at | date |
From consumer ID | number |
From user | object |
ID | number |
Name | text |
Email | |
Active | boolean |
Username | text |
Role | text |
Type | text |
Attachments | array |
Direction | text |
Body | text |
Errors | array |
Ticket ID | number |
| Field | Type |
|---|---|
Order Note IDRequired | choice |
FileRequired | text |
Attachment TypeRequired | choice |
| Field | Type |
|---|---|
User ID | number |
| Field | Type |
|---|---|
Contact IDRequired | choice |
Channel IDRequired | choice |
Order StatusRequired | choice |
Seller Order IDRequired | text |
CurrencyRequired | text |
Order ItemsRequired | array |
Total Shipping AmountRequired | number |
Shipping AddressRequired | object |
Recipient NameRequired | text |
Address Line 1Required | text |
Address Line 2 | text |
CityRequired | text |
State | text |
County | text |
Country CodeRequired | text |
PostcodeRequired | text |
Billing AddressRequired | object |
Billing NameRequired | text |
Address Line 1Required | text |
Address Line 2 | text |
CityRequired | text |
State | text |
County | text |
Country CodeRequired | text |
PostcodeRequired | text |
Tracking Codes | array |
Contact Details | object |
Full Name | text |
Phone Number | text |
Email AddressRequired | text |
Delivery Dates | object |
Expected Delivery From | text |
Expected Delivery To | text |
Order Created At | text |
Order Shipped At | text |
Delivery Type | choice |
| Field | Type |
|---|---|
Sales Order ID | number |
Channel ID | number |
Seller order ID | text |
Status | text |
Order items | array |
Shipping amount | number |
Total amount | number |
Ship to | object |
Name | text |
Line 1 | text |
Line 2 | text |
City | text |
State | text |
County | text |
Country | text |
Postcode | text |
Country name | text |
Bill to | object |
Name | text |
Line 1 | text |
Line 2 | text |
City | text |
State | text |
County | text |
Country | text |
Postcode | text |
Country name | text |
Contact ID | number |
Tracking codes | array |
Created at | text |
Ticket ID | number |
Order notes ID | array |
Sales order delivery dates | object |
Expected delivery from | text |
Expected delivery to | text |
Order created at | date |
Order shipped at | date |
Delivery type | text |
| Field | Type |
|---|---|
Tag NameRequired | text |
Tag Group IDRequired | choice |
Color | choice |
Icon | choice |
Active | boolean |
| Field | Type |
|---|---|
Tag ID | number |
Name | text |
Active | boolean |
Tag group ID | number |
Color | number |
Icon | text |
| Field | Type |
|---|---|
Template NameRequired | text |
Subject | text |
Message BodyRequired | text |
Channels | array |
Template UsageRequired | choice |
Template TypeRequired | array |
Query Types | array |
Order Status | array |
Delivery Date Rule | choice |
Order Fulfilment | array |
ActiveRequired | boolean |
Message Subject Override | text |
Attach Invoice | boolean |
Only Use If No Replies Yet | boolean |
AI Classification | array |
Attachments | array |
Delete Attachments | array |
| Field | Type |
|---|---|
Template ID | number |
Name | text |
Subject | text |
Body text | text |
Channels | array |
Template usage | text |
Template type | array |
Query type | array |
Order status | array |
Delivery date | number |
Active | boolean |
Order fulfilment | array |
Created at | text |
Message subject | text |
Invoice attached | boolean |
Only use if no replies yet | boolean |
Ai classification | object |
Classification | text |
Quick reply | boolean |
Attachments | array |
| Field | Type |
|---|---|
SubjectRequired | text |
Channel IDRequired | choice |
StatusRequired | choice |
Sales Order ID | number |
Created At (ISO datetime) | text |
Return Full Ticket Object | boolean |
Contact ID | number |
Contact | object |
Full Name | text |
Phone Number | text |
EmailRequired | text |
Custom Fields | array |
| Field | Type |
|---|---|
Ticket ID | number |
Subject | text |
Type | text |
Channel ID | number |
Status | text |
Sales order ID | number |
Sales order | object |
ID | number |
Channel ID | number |
Seller order ID | text |
Status | text |
Order items | array |
Shipping amount | number |
Total amount | number |
Ship to | object |
Bill to | object |
Contact ID | number |
External order ID | number |
Created at | date |
Owner user ID | number |
Custom fields | array |
Time left to reply | number |
Tags ids | array |
Contact ID | number |
Messages ids | array |
URI | text |
Replies | number |
Ai classification | text |
| Field | Type |
|---|---|
Sales Order IDRequired | choice |
Note TextRequired | text |
| Field | Type |
|---|---|
Order Note ID | number |
Sales order ID | number |
User | object |
ID | number |
Name | text |
Email | |
Active | boolean |
Username | text |
Role | text |
Text | text |
Attachments | array |
Created at | date |
Last updated at | date |
| Field | Type |
|---|---|
Sales Order IDRequired | choice |
Tracking LinksRequired | array |
| Field | Type |
|---|---|
Sales Order ID | number |
Channel ID | number |
Seller order ID | text |
Status | text |
Order items | array |
Shipping amount | number |
Total amount | number |
Ship to | object |
Name | text |
Line 1 | text |
Line 2 | text |
City | text |
State | text |
County | text |
Country | text |
Postcode | text |
Country name | text |
Bill to | object |
Name | text |
Line 1 | text |
Line 2 | text |
City | text |
State | text |
County | text |
Country | text |
Postcode | text |
Country name | text |
Contact ID | number |
Tracking codes | array |
Created at | text |
Ticket ID | number |
Order notes ID | array |
Sales order delivery dates | object |
Expected delivery from | text |
Expected delivery to | text |
Order created at | date |
Order shipped at | text |
Delivery type | text |
| Field | Type |
|---|---|
Message IDRequired | text |
| Field | Type |
|---|---|
Order Note IDRequired | choice |
| Field | Type |
|---|---|
Sales Order IDRequired | choice |
| Field | Type |
|---|---|
Tag IDRequired | choice |
| Field | Type |
|---|---|
Template IDRequired | choice |
| Field | Type |
|---|---|
Ticket IDRequired | choice |
| Field | Type |
|---|---|
Sales Order IDRequired | choice |
| Field | Type |
|---|---|
URLRequired | text |
MethodRequired | choice |
Headers | array |
Header | object |
Query String | array |
Parameter | object |
Body | text |
| Field | Type |
|---|---|
Body | text |
Headers | object |
Status code | number |
| Field | Type |
|---|---|
Message IDRequired | number |
Subject | text |
Message Body | text |
Message Type | choice |
| Field | Type |
|---|---|
Message ID | number |
External ID | text |
Subject | text |
Created at | date |
From consumer ID | number |
From user | object |
ID | number |
Name | text |
Email | text |
Active | boolean |
Username | text |
Role | text |
Type | text |
Attachments | array |
Direction | text |
Body | text |
Errors | array |
Ticket ID | number |
| Field | Type |
|---|---|
Order Note IDRequired | choice |
Sales Order ID | choice |
Note TextRequired | text |
| Field | Type |
|---|---|
Order Note ID | number |
Sales order ID | number |
User | object |
ID | number |
Name | text |
Email | |
Active | boolean |
Username | text |
Role | text |
Text | text |
Attachments | array |
Created at | date |
Last updated at | date |
| Field | Type |
|---|---|
Sales Order IDRequired | choice |
Contact ID | choice |
Channel ID | choice |
Order Status | choice |
Seller Order IDRequired | text |
Currency | text |
Order ItemsRequired | array |
Total Shipping Amount | number |
Shipping AddressRequired | object |
Recipient NameRequired | text |
Address Line 1Required | text |
Address Line 2 | text |
CityRequired | text |
State | text |
County | text |
Country CodeRequired | text |
PostcodeRequired | text |
Billing AddressRequired | object |
Billing NameRequired | text |
Address Line 1Required | text |
Address Line 2 | text |
CityRequired | text |
State | text |
County | text |
Country CodeRequired | text |
PostcodeRequired | text |
Tracking Codes | array |
Contact Details | object |
Full Name | text |
Phone Number | text |
Email AddressRequired | text |
Delivery Dates | object |
Expected Delivery From | text |
Expected Delivery To | text |
Order Created At | date |
Order Shipped At | date |
Delivery Type | choice |
| Field | Type |
|---|---|
Sales Order ID | number |
Channel ID | number |
Seller order ID | text |
Status | text |
Order items | array |
Shipping amount | number |
Total amount | number |
Ship to | object |
Name | text |
Line 1 | text |
Line 2 | text |
City | text |
State | text |
County | text |
Country | text |
Postcode | text |
Country name | text |
Bill to | object |
Name | text |
Line 1 | text |
Line 2 | text |
City | text |
State | text |
County | text |
Country | text |
Postcode | text |
Country name | text |
Contact ID | number |
Tracking codes | array |
Created at | text |
Ticket ID | number |
Order notes ID | array |
Sales order delivery dates | object |
Expected delivery from | text |
Expected delivery to | text |
Order created at | date |
Order shipped at | date |
Delivery type | text |
| Field | Type |
|---|---|
Tag IDRequired | choice |
Tag NameRequired | text |
Tag Group IDRequired | choice |
Color | choice |
Icon | choice |
Active | boolean |
| Field | Type |
|---|---|
Tag ID | number |
Name | text |
Active | boolean |
Tag group ID | number |
Color | number |
Icon | text |
| Field | Type |
|---|---|
Template IDRequired | choice |
Template NameRequired | text |
Subject | text |
Message BodyRequired | text |
Channels | array |
Template UsageRequired | choice |
Template TypeRequired | array |
Query Types | array |
Order Status | array |
Delivery Date Rule | choice |
Order Fulfilment | array |
ActiveRequired | boolean |
Message Subject Override | text |
Attach Invoice | boolean |
Only Use If No Replies Yet | boolean |
AI Classification | array |
Attachments | array |
Delete Attachments | array |
| Field | Type |
|---|---|
Template ID | number |
Name | text |
Subject | text |
Body text | text |
Channels | array |
Template usage | text |
Template type | array |
Query type | array |
Order status | array |
Delivery date | number |
Active | boolean |
Order fulfilment | array |
Created at | text |
Message subject | text |
Invoice attached | boolean |
Only use if no replies yet | boolean |
Ai classification | object |
Classification | text |
Quick reply | boolean |
Attachments | array |
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Subject | text |
Channel ID | number |
Status | choice |
Sales Order ID | number |
Contact ID | number |
Owner User ID | number |
Tag IDs | choice |
Custom Fields (requires dashboard setup) | array |
| Field | Type |
|---|---|
Ticket ID | number |
Subject | text |
Type | text |
Channel ID | number |
Status | text |
Sales order ID | number |
Sales order | object |
ID | number |
Channel ID | number |
Seller order ID | text |
Status | text |
Order items | array |
Shipping amount | number |
Total amount | number |
Ship to | object |
Bill to | object |
Contact ID | number |
External order ID | number |
Created at | date |
Owner user ID | number |
Custom fields | array |
Time left to reply | number |
Tags ids | array |
Contact ID | number |
Messages ids | array |
URI | text |
Replies | number |
Ai classification | text |
| Field | Type |
|---|---|
Sales Order IDRequired | choice |
Tracking LinksRequired | array |
| Field | Type |
|---|---|
Sales Order ID | number |
Channel ID | number |
Seller order ID | text |
Status | text |
Order items | array |
Shipping amount | number |
Total amount | number |
Ship to | object |
Name | text |
Line 1 | text |
Line 2 | text |
City | text |
State | text |
County | text |
Country | text |
Postcode | text |
Country name | text |
Bill to | object |
Name | text |
Line 1 | text |
Line 2 | text |
City | text |
State | text |
County | text |
Country | text |
Postcode | text |
Country name | text |
Contact ID | number |
Tracking codes | array |
Created at | text |
Ticket ID | number |
Order notes ID | array |
Sales order delivery dates | object |
Expected delivery from | text |
Expected delivery to | text |
Order created at | date |
Order shipped at | text |
Delivery type | text |
| Field | Type |
|---|---|
Ticket IDRequired | choice |
Custom FieldsRequired | array |
| Field | Type |
|---|---|
Ticket ID | number |
Subject | text |
Type | text |
Channel ID | number |
Status | text |
Sales order ID | number |
Sales order | object |
ID | number |
Channel ID | number |
Seller order ID | text |
Status | text |
Order items | array |
Shipping amount | number |
Total amount | number |
Ship to | object |
Bill to | object |
Contact ID | number |
External order ID | number |
Created at | date |
Owner user ID | number |
Custom fields | array |
Time left to reply | number |
Tags ids | array |
Contact ID | number |
Messages ids | array |
URI | text |
Replies | number |
Ai classification | text |



