STEP 1
Connect eDesk and Zingtree
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
eDesk and Zingtree Integration
Connect eDesk and Zingtree to automate support workflows. Trigger events from one app, run actions in the other and use AI to make smart decisions. Integrate apps in 3 simple steps - no code required.
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Learn about eDesk and Zingtree
Detailed info you need to know about eDesk and Zingtree integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect eDesk to Zingtree
Set up your eDesk and Zingtree integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected eDesk and Zingtree nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between eDesk and Zingtree. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between eDesk and Zingtree work in WEXTL?
WEXTL exposes actions and triggers for eDesk and Zingtree that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
eDesk triggersZingtree actions
eDesk modules
- Create a MessageCreates a new message.
- Create a Sales OrderCreates a new sales order.
- Create a TagCreates a new tag.
- Create a TemplateCreates a new template.
- Create a TicketCreates a new ticket.
- Create an Order Note AttachmentAttaches a file to an order note.
- Create Order NoteCreates a new order note.
- Create Tracking Links for a Sales OrderCreates tracking links for a sales order.
- Delete a MessageDeletes an existing message.
- Delete a Sales OrderDeletes an existing sales order.
- Delete a TagDeletes an existing tag from the system.
- Delete a TemplateDeletes an existing template.
- Delete a TicketDeletes an existing ticket.
- Delete an Order NoteDeletes an existing order note.
- Delete Tracking LinksDeletes tracking links for a sales order.
- Get a MessageRetrieves a single message.
- Get a Sales OrderRetrieves a single sales order.
- Get a TagRetrieves a single existing tag.
- Get a TemplateRetrieves a single template.
- Get a TicketRetrieves a single existing ticket.
- Get an Order NoteRetrieves a single order note.
- Get Sales Order Tracking LinksRetrieves tracking links for a sales order.
- List ChannelsRetrieves all channels.
- List ContactsRetrieves all contacts.
- List Order NotesRetrieves all order notes.
- List Sales OrdersRetrieves all sales orders.
- List Tag GroupsRetrieves all tag groups.
- List TagsRetrieves all tags.
- List TemplatesRetrieves all templates.
- List TicketsRetrieves all tickets.
- List UsersRetrieves all users.
- Make an API CallPerforms an arbitrary authorized API call.
- Update a MessageUpdates a message in a given service.
- Update a Sales OrderUpdates an existing sales order.
- Update a TagUpdates an existing tag in the service.
- Update a TemplateUpdates an existing template.
- Update a TicketUpdates a ticket's information in the system.
- Update an Order NoteUpdates an order note in the system.
- Update Sales Order Tracking LinksUpdates tracking links for a sales order.
- Update Ticket DataUpdates ticket data in the system.
- Watch ChannelsTriggers when there are updates in a channel.
- Watch ContactsTriggers when contact changes occur.
- Watch Order NotesTriggers when order note changes occur.
- Watch Sales OrdersTriggers when a sales order is updated.
- Watch Tag GroupsTriggers when a tag group is updated.
- Watch TagsTriggers when there is an update to a tag.
- Watch TemplatesTriggers when a template is updated.
- Watch TicketsTriggers when a ticket is updated.
- Watch UsersTriggers when user updates occur.
Zingtree modules
- Add a TagSets or updates tags for an agent.
- Add an AgentAdds an agent to your organization.
- Delete a File UploadDeletes an uploaded file from the Zingtree server.
- Delete Form DataDeletes any form data entered into Zingtree during a session.
- Freeze a SessionFreezes a session to prevent further updates or interactions.
- Get Form DataRetrieves submitted form data associated with sessions or workflows.
- Get Session DataRetrieves detailed information for a specific session.
- Get Session DataRetrieves raw, unprocessed session data.
- Get Session NotesRetrieves notes attached to a session.
- Get Tree VariablesRetrieves variables associated with a tree.
- List Agent SessionsRetrieves sessions associated with a specific agent.
- List Event LogsRetrieves logs of system events, activities, and interactions.
- List TagsRetrieves all available tags used across the system.
- List Tree SessionsRetrieves sessions associated with a specific tree.
- List Tree SessionsRetrieves sessions based on the most recent interaction within a tree.
- List Tree StructuresRetrieves the hierarchical structure of a tree.
- List Tree TagsRetrieves all available tree tags.
- List Tree TagsRetrieves all available tree tags.
- List TreesRetrieves all available trees.
- Perform an Authorized RequestExecutes an API call with proper authorization.
- Remove an AgentRemoves an agent from your organization.
- Search TreesSearches for trees using filters or keywords.
- Watch Agent SessionsTriggers when there is a new agent session.
- Watch Event LogsTriggers when new event logs are created.
- Watch Tree SessionsTriggers when a tree session is created.
- Watch Tree Sessions Last ClickedTriggers when a tree session is last clicked.
- Watch Tree StructureTriggers when a tree structure is watched.
- Watch TreesTriggers when new tree data is available.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with eDesk and Zingtree integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting eDesk and Zingtree.
Connect your eDesk and Zingtree accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when eDesk's "Watch Channels" fires, WEXTL can "Add a Tag" in Zingtree. eDesk has 9 triggers (including Watch Channels, Watch Contacts, and Watch Order Notes); Zingtree has 22 actions (including Add a Tag, Add an Agent, and Delete a File Upload). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. eDesk-to-Zingtree automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment eDesk (or Zingtree) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your eDesk + Zingtree automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the eDesk and Zingtree integration.
- eDesk and Zingtree integration source code, module specs and credentials implementation.
- Our eDesk and Zingtree integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for eDesk and Zingtree — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- eDesk integration information
- Zingtree integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library