STEP 1
Select Zingtree in workflow
Pick Zingtree app in the workflow builder [4] - just one click to select the app.
Zingtree Integration
Interactive decision trees and guided workflows for support and operations. Route Zingtree tickets, replies, and customer issues into CRM, chat, and escalation workflows. When Watch Agent Sessions arrives, automatically continue with Get Form Data or Get Session Data.
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- GDPR
- Data Encryption
- 2FA
- Local Data Region
Supported triggers and actions for Zingtree integration
Triggers can detect changes in Zingtree and run actions that can create, search or modify data inside Zingtree automatically [3] — exactly how you set them.
- Watch Agent SessionsTriggers when there is a new agent session.
- Watch Event LogsTriggers when new event logs are created.
- Watch Tree SessionsTriggers when a tree session is created.
- Watch Tree Sessions Last ClickedTriggers when a tree session is last clicked.
- Watch Tree StructureTriggers when a tree structure is watched.
- Watch TreesTriggers when new tree data is available.
- Get Form DataRetrieves submitted form data associated with sessions or workflows.
- Get Session DataRetrieves detailed information for a specific session.
- Get Session DataRetrieves raw, unprocessed session data.
- Get Session NotesRetrieves notes attached to a session.
- Get Tree VariablesRetrieves variables associated with a tree.
- List Agent SessionsRetrieves sessions associated with a specific agent.
- List Event LogsRetrieves logs of system events, activities, and interactions.
- List TagsRetrieves all available tags used across the system.
- List Tree SessionsRetrieves sessions associated with a specific tree.
- List Tree SessionsRetrieves sessions based on the most recent interaction within a tree.
- List Tree StructuresRetrieves the hierarchical structure of a tree.
- List Tree TagsRetrieves all available tree tags.
- List Tree TagsRetrieves all available tree tags.
- List TreesRetrieves all available trees.
How to integrate Zingtree in automation workflow?
3 simple steps to make your Zingtree connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect Zingtree
When prompted, authorize access to Zingtree in WEXTL once. Zingtree credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your Zingtree account. Approve?
STEP 3
Build a workflow
Build your workflow with Zingtree yourself or with WEXTL® AI Builder. Connect Zingtree to any available integrations [5], or use HTTP node to go beyond them.
Zingtree
How Zingtree connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Zingtree app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Zingtree supports.
The following table illustrates what fields Zingtree integration require during authorization flow inside our workflow builder [4].
Connect Zingtree
API Key*Text
••••••••
Demonstration of Zingtree connection step inside WEXTL Workflow Builder [4].
| Field | Type | Help |
|---|---|---|
API KeyRequired | password | Log into Zingtree, go to Account -> Organizations and Billing page to obtain your API key. |
Connect Zingtree to popular apps on WEXTL
Enter a name of the other app you want to sync with Zingtree below. Click on selected app to explore integration options with Zingtree. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with Zingtree integration
Select Watch Tree Sessions trigger from Zingtree - this will be a starting point in your automation. Whenever event happens in Zingtree, workflow will start [7] from Watch Tree Sessions node.
Search for Get Session Data, connect it as the next step of integration sequence. You can use filters between Watch Tree Sessions and Get Session Data, so only important data pass from Watch Tree Sessions to the next step. WEXTL gives you full control over the process of Zingtree automation. All parts of workflow are visible on the canvas [4].
Zingtree on WEXTL has 28 modules for crafting support automations. Explore Zingtree documentation for more.
Video slide demonstrates how Watch Tree Sessions and Get Session Data [6] nodes are used in Zingtree workflow.
Frequently asked questions
Common questions about automating Zingtree in your workflows.
Zingtree has 6 triggers, including "Watch Agent Sessions", "Watch Event Logs", and "Watch Tree Sessions", and more. Triggers are start points of the workflow, and automations may start from them.
Integration has 22 actions, including "Get Form Data", "Get Session Data", and "Get Session Data", and more. Refer to our Zingtree Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The Zingtree integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Zingtree official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where Zingtree provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Zingtree or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Zingtree inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Zingtree modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the Zingtree integration.
- Zingtree integration source code, module specs and credentials implementation.
- Internal Zingtree integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official Zingtree vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® Zingtree App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation