Can Freshdesk trigger actions in Gladly, and Gladly in Freshdesk?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it.

Do I need to write code to integrate Freshdesk and Gladly?

No. Freshdesk-to-Gladly automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic.

Freshdesk + Gladly Integration

Build support workflows between Freshdesk and Gladly on a visual canvas — map fields once and let data flow.

Example: when Freshdesk's "Watch Companies" fires, WEXTL can "Add a Note" in Gladly. Freshdesk has 4 triggers (including Watch Companies, Watch Contacts, and Watch Events); Gladly has 41 actions (including Add a Note, Add a Task Comment, and Add or Remove a Freeform Topic).

Explore Documentation

GDPR
Data Encryption
2FA
Local Data Region

Freshdesk triggersGladly actions

Freshdesk workflow triggers

Gladly workflow actions

Frequently asked questions

Common questions about connecting Freshdesk and Gladly.

Connect your Freshdesk and Gladly accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them.

FreshdeskBrowse all Freshdesk triggers, actions, and integrations.

GladlyBrowse all Gladly triggers, actions, and integrations.

Freshdesk + Gladly Integration

Frequently asked questions

How do I connect Freshdesk and Gladly?

What can I automate between Freshdesk and Gladly?

Can Freshdesk trigger actions in Gladly, and Gladly in Freshdesk?

Do I need to write code to integrate Freshdesk and Gladly?

Explore Freshdesk and Gladly, or get started

Freshdesk + Gladly Integration

Frequently asked questions

How do I connect Freshdesk and Gladly?

What can I automate between Freshdesk and Gladly?

Can Freshdesk trigger actions in Gladly, and Gladly in Freshdesk?

Do I need to write code to integrate Freshdesk and Gladly?

Explore Freshdesk and Gladly, or get started