STEP 1
Connect Chatling and Gladly
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Chatling and Gladly Integration
Build support workflows between Chatling and Gladly on a visual canvas — set up data fields sync between apps once and let data flow when events come automatically. Integration will work without code and your team will see the workflow inside WEXTL® builder.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Learn about Chatling and Gladly
Detailed info you need to know about Chatling and Gladly integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Chatling to Gladly
Set up your Chatling and Gladly integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Chatling and Gladly nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Chatling and Gladly. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Chatling and Gladly work in WEXTL?
WEXTL exposes actions and triggers for Chatling and Gladly that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Chatling triggersGladly actions
Chatling modules
- Delete a ContactDeletes a chatbot contact.
- Get a ContactRetrieves a single chatbot contact.
- Get a ConversationRetrieves a single conversation.
- List ContactsRetrieves contacts for a chatbot.
- List Conversation MessagesRetrieves a list of messages for a conversation.
- List ConversationsRetrieves conversations from a chatbot.
- Perform an API CallPerforms an arbitrary authorized API call.
- Watch ContactsTriggers when a new contact has been collected by a chatbot.
- Watch Conversation MessagesTriggers when a new message is added to a conversation.
Gladly modules
- Add a NoteAdds a note to a conversation.
- Add a Task CommentAdds a comment to a task.
- Add or Remove a Freeform TopicAdds or removes a freeform topic from a conversation.
- Add Topics to a ConversationAdds topics to a conversation.
- Create a TaskCreates a new task.
- Create a Task for a CustomerCreates a task for a customer.
- Create an ItemCreates a new conversation item.
- Create an Item for a CustomerCreates a conversation item for a customer.
- Create Business HoursCreates a new set of business hours.
- Delete a TopicRemoves a topic from a conversation.
- Delete an ItemDeletes a conversation item.
- Delete an ItemDeletes a conversation item for a customer.
- Delete Business HoursDeletes the business hours entry from the service.
- Generate a ReportGenerates a report based on specified parameters and criteria.
- Generate a Work Session ReportGenerates a work session report.
- Get a ConversationRetrieves details for a conversation.
- Get a NoteRetrieves a conversation note.
- Get a TaskRetrieves details for a task.
- Get a Task CommentRetrieves a specific task comment.
- Get a Voice TranscriptRetrieves a voice transcript for a conversation item.
- Get an AgentRetrieves details for an agent.
- Get an Agent Call RecorderRetrieves call recorder settings for an agent.
- Get an ItemRetrieves a specific conversation item.
- Get Business HoursRetrieves details for business hours.
- Get MediaRetrieves media associated with a conversation item.
- List AgentsRetrieves a list of all agents.
- List AudiencesRetrieves a list of all audiences.
- List Business HoursRetrieves a list of business hours.
- List Conversations for a CustomerRetrieves conversations for a customer.
- List Items in a ConversationRetrieves all items in a conversation.
- List Task CommentsRetrieves all comments for a task.
- List TasksRetrieves a list of all tasks.
- Make an API CallPerforms an arbitrary authorized API request.
- Redact a Conversation ItemRedacts sensitive content from a conversation item.
- Reply to a MessageReplies to a conversation message.
- Send an EmailSends an email message.
- Send an SMSSends an SMS message.
- Update a Call Recorder for an AgentUpdates call recorder settings for an agent.
- Update a ConversationUpdates an existing conversation.
- Update a TaskUpdates an existing task.
- Update Business HoursUpdates an existing set of business hours.
- Watch Business HoursTriggers when new business hours are set.
- Watch EventsTriggers when a subscribed Gladly event occurs.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Chatling and Gladly integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Chatling and Gladly.
Connect your Chatling and Gladly accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Chatling's "Watch Contacts" fires, WEXTL can "Add a Note" in Gladly. Chatling has 2 triggers (including Watch Contacts and Watch Conversation Messages); Gladly has 41 actions (including Add a Note, Add a Task Comment, and Add or Remove a Freeform Topic). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Chatling-to-Gladly automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Chatling (or Gladly) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Chatling + Gladly automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Chatling and Gladly integration.
- Chatling and Gladly integration source code, module specs and credentials implementation.
- Our Chatling and Gladly integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Chatling and Gladly — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Chatling integration information
- Gladly integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library