Can Freshservice trigger actions in Gladly, and Gladly in Freshservice?

Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it.

Do I need to write code to integrate Freshservice and Gladly?

No. Freshservice-to-Gladly automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic.

Freshservice + Gladly Integration

Connect Freshservice and Gladly to automate support work — trigger in one app, run actions in the other, wired in minutes.

Example: when Freshservice's "Watch Changes (Polling)" fires, WEXTL can "Add a Note" in Gladly. Freshservice has 4 triggers (including Watch Changes (Polling), Watch Problems (Polling), and Watch Tickets); Gladly has 41 actions (including Add a Note, Add a Task Comment, and Add or Remove a Freeform Topic).

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Freshservice triggersGladly actions

Freshservice workflow triggers

Gladly workflow actions

Frequently asked questions

Common questions about connecting Freshservice and Gladly.

Connect your Freshservice and Gladly accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them.

FreshserviceBrowse all Freshservice triggers, actions, and integrations.

GladlyBrowse all Gladly triggers, actions, and integrations.

Freshservice + Gladly Integration

Frequently asked questions

How do I connect Freshservice and Gladly?

What can I automate between Freshservice and Gladly?

Can Freshservice trigger actions in Gladly, and Gladly in Freshservice?

Do I need to write code to integrate Freshservice and Gladly?

Explore Freshservice and Gladly, or get started

Freshservice + Gladly Integration

Frequently asked questions

How do I connect Freshservice and Gladly?

What can I automate between Freshservice and Gladly?

Can Freshservice trigger actions in Gladly, and Gladly in Freshservice?

Do I need to write code to integrate Freshservice and Gladly?

Explore Freshservice and Gladly, or get started