STEP 1
Connect Front and LiveChat
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Front and LiveChat Integration
Keep Front and LiveChat in sync by integrating their events and actions. When support events happen in Front, update the LiveChat automatically - without any line of code in visual workflow builder.
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Learn about Front and LiveChat
Detailed info you need to know about Front and LiveChat integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Front to LiveChat
Set up your Front and LiveChat integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Front and LiveChat nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Front and LiveChat. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Front and LiveChat work in WEXTL?
WEXTL exposes actions and triggers for Front and LiveChat that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Front triggersLiveChat actions
Front modules
- Add Call RecordingAdds call Recording.
- Add Call SummaryAdds call Summary.
- Add Call TranscriptAdds call Transcript.
- Add CommentAdds comment.
- Add Comment ReplyAdds comment Reply.
- Add Company Teammate Group Team InboxesAdds company Teammate Group Team Inboxes.
- Add Company Teammate Group TeammatesAdds company Teammate Group Teammates.
- Add Company Teammate Group TeamsAdds company Teammate Group Teams.
- Add Contact HandleAdds contact Handle.
- Add Contacts To Contact ListAdds contacts To Contact List.
- Add Contact To AccountAdds contact To Account.
- Add Conversation FollowersAdds conversation Followers.
- Add Conversation LinkAdds conversation Link.
- Add Conversation TagAdds conversation Tag.
- Add Inbox AccessAdds inbox Access.
- Add NoteAdds note.
- Add Teammates To ShiftAdds teammates To Shift.
- Add Teammates To TeamAdds teammates To Team.
- Add View TeammatesAdds view Teammates.
- Create AccountCreates account.
- Create A ChannelCreates a Channel.
- Create A Knowledge BaseCreates a Knowledge Base.
- Create Analytics ExportCreates analytics Export.
- Create Analytics ReportCreates analytics Report.
- Create Article In A Knowledge Base In Default LocaleCreates article In A Knowledge Base In Default Locale.
- Create Article In A Knowledge Base In Specified LocaleCreates article In A Knowledge Base In Specified Locale.
- Create CallCreates call.
- Create Child FolderCreates child Folder.
- Create Child TagCreates child Tag.
- Create Child TemplateCreates child Template.
- Create Company TagCreates company Tag.
- Create Company Teammate GroupCreates company Teammate Group.
- Create ContactCreates contact.
- Create Contact ListCreates contact List.
- Create ConversationCreates conversation.
- Create DraftCreates draft.
- Create Draft ReplyCreates draft Reply.
- Create FolderCreates folder.
- Create InboxCreates inbox.
- Create Knowledge Base Category In Default LocaleCreates knowledge Base Category In Default Locale.
- Create Knowledge Base Category In Specified LocaleCreates knowledge Base Category In Specified Locale.
- Create LinkCreates link.
- Create MessageCreates message.
- Create Message ReplyCreates message Reply.
- Create Message TemplateCreates message Template.
- Create ShiftCreates shift.
- Create TagCreates tag.
- Create Team ContactCreates team Contact.
- Create Team Contact ListCreates team Contact List.
- Create Team FolderCreates team Folder.
LiveChat modules
- Add User To ChatAdds User To Chat.
- Ban CustomerBans Customer.
- Deactivate ChatDeactivates Chat.
- Delete Chat PropertiesDeletes Chat Properties.
- Delete Event PropertiesDeletes Event Properties.
- Delete Thread PropertiesDeletes Thread Properties.
- Follow ChatFollows Chat.
- Get ChatReturns chat.
- Get CustomerReturns customer.
- List Agents For TransferRetrieves a list of agents for transfer.
- List ArchivesRetrieves a list of archives.
- List ChatsRetrieves a list of chats.
- List Routing StatusesRetrieves a list of routing statuses.
- List ThreadsRetrieves a list of threads.
- Make an API CallPerforms an arbitrary authorized API call.
- Mark Events As SeenMarks Events As Seen.
- MulticastMulticasts.
- Remove User From ChatRemoves User From Chat.
- Request Thread SummaryRequests Thread Summary.
- Resume ChatResumes Chat.
- Send EventSends Event.
- Send Event PreviewSends Event Preview.
- Send Rich Message PostbackSends Rich Message Postback.
- Send Thinking IndicatorSends Thinking Indicator.
- Send Typing IndicatorSends Typing Indicator.
- Set Routing StatusSets Routing Status.
- Start ChatStarts Chat.
- Tag ThreadTags Thread.
- Transfer ChatTransfers Chat.
- Unfollow ChatUnfollows Chat.
- Untag ThreadUntags Thread.
- Update Chat PropertiesUpdates Chat Properties.
- Update CustomerUpdates Customer.
- Update Event PropertiesUpdates Event Properties.
- Update Thread PropertiesUpdates Thread Properties.
- Upload FileUploads File.
- Watch Deactivated ChatsTriggers when a chat is deactivated.
- Watch Incoming ChatsTriggers when a new chat comes in.
- Watch Incoming EventsTriggers when a new event arrives on a chat.
- Watch Rich Message PostbacksTriggers when a visitor uses a rich-message button.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Front and LiveChat integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Front and LiveChat.
Connect your Front and LiveChat accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Front's "Watch Accounts" fires, WEXTL can "Add User To Chat" in LiveChat. Front has 34 triggers (including Watch Accounts, Watch Articles In A Category, and Watch Articles In A Knowledge Base); LiveChat has 36 actions (including Add User To Chat, Ban Customer, and Deactivate Chat). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Front-to-LiveChat automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Front (or LiveChat) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Front + LiveChat automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Front and LiveChat integration.
- Front and LiveChat integration source code, module specs and credentials implementation.
- Our Front and LiveChat integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Front and LiveChat — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Front integration information
- LiveChat integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library