Gallabox Integration

WhatsApp business messaging platform for customer conversations, templates, and contact management. Route Gallabox messages and channel activity into workflows that keep your teams and systems in sync. When Watch Contacts arrives, automatically update CRM, tickets, docs, or other tools.

Explore Documentation

3-day trialCancel anytimeUp to 10 minutes quick set up

GDPR
Data Encryption
2FA
Local Data Region

Supported triggers and actions for Gallabox integration

Triggers can detect changes in Gallabox and run actions that can create, search or modify data inside Gallabox automatically [3] — exactly how you set them.

Watch ContactsTriggers when a new contact is created or updated in Gallabox.
Watch EventsFor PRO users. Triggers instantly when Gallabox sends an event (e.g., contact created) to the webhook.
Get a Contact by IDRetrieves a contact by its unique ID.
Get a Contact by PhoneRetrieves contact(s) using a specific phone number and returns all contacts that match the provided phone number.
Get Contact CountReturns the number of contacts.
Get Contact FilterRetrieves all available filter options for contacts, including tags, channels, and other attributes that can be used to refine contact searches.
Get Message StatusRetrieves the delivery status of an outgoing WhatsApp message using a message ID.
Get UsersRetrieves a list of users for a specified Gallabox account.
List ContactsRetrieves a filtered list of contacts from your Gallabox account using advanced search, filters, pagination, and limit controls. Supports complex filter rules and search queries.
Search ContactsSearches contacts by a text query and returns matching contacts for use in other modules.
Assign a ConversationAssigns a conversation to a specific user in Gallabox.
Assign a Conversation by PhoneAssigns a conversation to a user by looking it up using the contact's phone number and a channel ID, instead of requiring a conversation ID. Useful when only the phone number is known and a conversation needs to be automatically routed to an agent.
Create a Change ConversationChanges the team associated with a conversation by sending a POST request to the Gallabox API.
Create a ContactCreates a new contact for the specified account with a name, emails, phone numbers, and optional tags.
Create a Map Conversation TagAssigns a tag to a conversation using the customer's phone number and channel ID.
Create a Map Conversation TagAdds or updates a tag on a specific conversation by sending a tag name to the Gallabox API.
Create a Mention in a Conversation by PhoneAllows mentioning one or more team members inside a conversation identified by a phone number. Requires providing the phone number, channel ID, list of user IDs to mention, and the message body.
Create a Mention in ConversationAllows mentioning one or more team members within a specific conversation in a Gallabox account to notify them directly and draw their attention to the conversation.
Create a Send ButtonMessageSends a WhatsApp interactive button message to a recipient with customizable buttons.
Create a UserInvites one or more users to a Gallabox account by sending invite emails with specified roles and channel permissions.
Create WhatsApp Template MessageSends a WhatsApp message using a template and allows dynamic values to populate placeholders in the message body.
Delete a Conversation TagRemoves a tag from a specific conversation identified by its conversation ID.
Delete a Conversation Tag by PhoneRemoves a specific tag from a conversation associated with a given contact’s phone number and channel. Requires the tag’s tagId, the contact’s phoneNumber, and the channelId. The output confirms whether the tag removal was successful or provides an error if the tag does not exist or the parameters are invalid.
Delete a UserDeletes one or more users from the specified Gallabox account using their email addresses.
Make an API CallPerforms an arbitrary authorized API call.
Map TeamsAssigns users to one or more teams by mapping their email addresses to the specified team names.
Resolve a Conversation by IDResolves a specific conversation by its unique ID. Optionally, you can choose whether to trigger any reminder actions before resolving. This is useful for marking conversations as completed after handling them.
Resolve a Conversation by PhoneAllows marking a conversation as resolved using the contact’s phone number. Requires the phone number and the channel ID to update the conversation status to RESOLVED in Gallabox.
Send a Document MessageSends a document message to a WhatsApp recipient using the Gallabox API. The document can include a caption, and the recipient must be specified with a phone number.
Send a List MessageSends a WhatsApp interactive list message with sections and selectable rows.
Send a MessageSends a WhatsApp template message to a contact through Gallabox. Use this module to deliver a pre-approved WhatsApp template to a phone number by choosing the channel, entering the phone number and name, selecting the template, and filling in the body variables.
Send a Product MessageSends a WhatsApp product message for a single product using Meta Catalog details.
Send a Product MessageSends a WhatsApp interactive product list message using Meta Catalog details.
Send a Sticker MessageSends a sticker message to a WhatsApp recipient using the Gallabox API. The sticker must be provided as a direct URL in WEBP format with its MIME type.
Send a Text MessageSends a WhatsApp text message via Gallabox and returns the message ID for tracking.
Send a Video MessageSends a video message to a WhatsApp recipient using the Gallabox API. The video can include a caption, and the recipient must be specified with a phone number.
Send a WhatsApp Contact MessageSends a WhatsApp message containing one or more contact cards, including details like name, phones, emails, addresses, organization, and URLs.
Send a WhatsApp Text MessageSends a plain text WhatsApp message to a recipient via a specified WhatsApp channel.
Send an Audio MessageSends an audio message to a WhatsApp recipient using the Gallabox API. The audio must be provided as a direct URL with its MIME type.
Send an Image MessageSends a WhatsApp image message to a recipient with an optional caption and MIME type.
Unassign a Conversation by PhoneUnassigns the currently assigned team member from a conversation based on the customer's phone number.
Unmap TeamsRemoves users from one or more teams in your Gallabox account by providing a list of user email addresses and team names. The API unassigns each user from the specified teams and returns an array indicating which un-mappings succeeded or failed.
Update Current UsersUpdates the availability status of selected users using their user IDs or email addresses.
Upsert a ContactCreates a new contact or updates an existing one based on a matching email or phone number. If a contact with the provided email or phone already exists, it is updated; otherwise, a new contact is created.

How to integrate Gallabox in automation workflow?

3 simple steps to make your Gallabox connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.

STEP 1

Select Gallabox in workflow

Pick Gallabox app in the workflow builder [4] - just one click to select the app.

STEP 2

Connect Gallabox

When prompted, authorize access to Gallabox in WEXTL once. Gallabox credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].

WEXTL wants to integrate with your Gallabox account. Approve?

STEP 3

Build a workflow

Build your workflow with Gallabox yourself or with WEXTL® AI Builder. Connect Gallabox to any available integrations [5], or use HTTP node to go beyond them.

Gallabox

How Gallabox connects and integrates with WEXTL

Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever Gallabox app is called in workflows. That allows your communication automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that Gallabox supports.

Full Gallabox API documentation

The following table illustrates what fields Gallabox integration require during authorization flow inside our workflow builder [4].

Video slide demonstrates how Gallabox is connected in WEXTL builder [4].

Field	Type	Help
API KeyRequired	password	Find your API Key in Gallabox: Settings → API Keys.
API SecretRequired	password	—
Account IDRequired	text	Your Account ID: https://app.gallabox.com/account.

Connect Gallabox to popular apps on WEXTL

Enter a name of the other app you want to sync with Gallabox below. Click on selected app to explore integration options with Gallabox. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.

Example automation with Gallabox integration

Select Watch Contacts trigger from Gallabox - this will be a starting point in your automation. Whenever event happens in Gallabox, workflow will start [7] from Watch Contacts node.

Search for Send a WhatsApp Contact Message, connect it as the next step of integration sequence. You can use filters between Watch Contacts and Send a WhatsApp Contact Message, so only important data pass from Watch Contacts to the next step. WEXTL gives you full control over the process of Gallabox automation. All parts of workflow are visible on the canvas [4].

Gallabox on WEXTL has 44 modules for combining communication automations. Explore Gallabox documentation for more.

Video slide demonstrates how Watch Contacts and Send a WhatsApp Contact Message nodes are used in Gallabox workflow.

Video slide demonstrates how Watch Contacts and Send a WhatsApp Contact Message [6] nodes are used in Gallabox workflow.

Frequently asked questions

Common questions about automating Gallabox in your workflows.

Gallabox has 2 triggers, including "Watch Contacts" and "Watch Events". Triggers are start points of the workflow, and automations may start from them.

Integration has 42 actions, including "Get a Contact by ID", "Get a Contact by Phone", and "Get Contact Count", and more. Refer to our Gallabox Documentation for detailed inputs and outputs.

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

The Gallabox integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by Gallabox official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.

Absolutely. Where Gallabox provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever Gallabox or any other service sends event to webhook URL.

WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for Gallabox inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with Gallabox modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.

References

List of sources used to gather information about the Gallabox integration.

Gallabox integration source code, module specs and credentials implementation.
Internal Gallabox integration documentation, structured input and output parameters, scopes, and authentication methods.
Official Gallabox vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
WEXTL® Apps Library
WEXTL® Gallabox App Documentation
WEXTL® Workflow Scheduler
WEXTL® HTTP node documentation

Gallabox Integration

Supported triggers and actions for Gallabox integration