STEP 1
Connect Gladly and Healthie
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Gladly and Healthie Integration
Keep Gladly and Healthie in sync by integrating their events and actions. When support events happen in Gladly, update the Healthie automatically - without any line of code in visual workflow builder.
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Learn about Gladly and Healthie
Detailed info you need to know about Gladly and Healthie integrations in WEXTL. Explore which modules apps support and how you connect them.
How to connect Gladly to Healthie
Set up your Gladly and Healthie integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Gladly and Healthie nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Gladly and Healthie. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Gladly and Healthie work in WEXTL?
WEXTL exposes actions and triggers for Gladly and Healthie that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Gladly triggersHealthie actions
Gladly modules
- Add a NoteAdds a note to a conversation.
- Add a Task CommentAdds a comment to a task.
- Add or Remove a Freeform TopicAdds or removes a freeform topic from a conversation.
- Add Topics to a ConversationAdds topics to a conversation.
- Create a TaskCreates a new task.
- Create a Task for a CustomerCreates a task for a customer.
- Create an ItemCreates a new conversation item.
- Create an Item for a CustomerCreates a conversation item for a customer.
- Create Business HoursCreates a new set of business hours.
- Delete a TopicRemoves a topic from a conversation.
- Delete an ItemDeletes a conversation item.
- Delete an ItemDeletes a conversation item for a customer.
- Delete Business HoursDeletes the business hours entry from the service.
- Generate a ReportGenerates a report based on specified parameters and criteria.
- Generate a Work Session ReportGenerates a work session report.
- Get a ConversationRetrieves details for a conversation.
- Get a NoteRetrieves a conversation note.
- Get a TaskRetrieves details for a task.
- Get a Task CommentRetrieves a specific task comment.
- Get a Voice TranscriptRetrieves a voice transcript for a conversation item.
- Get an AgentRetrieves details for an agent.
- Get an Agent Call RecorderRetrieves call recorder settings for an agent.
- Get an ItemRetrieves a specific conversation item.
- Get Business HoursRetrieves details for business hours.
- Get MediaRetrieves media associated with a conversation item.
- List AgentsRetrieves a list of all agents.
- List AudiencesRetrieves a list of all audiences.
- List Business HoursRetrieves a list of business hours.
- List Conversations for a CustomerRetrieves conversations for a customer.
- List Items in a ConversationRetrieves all items in a conversation.
- List Task CommentsRetrieves all comments for a task.
- List TasksRetrieves a list of all tasks.
- Make an API CallPerforms an arbitrary authorized API request.
- Redact a Conversation ItemRedacts sensitive content from a conversation item.
- Reply to a MessageReplies to a conversation message.
- Send an EmailSends an email message.
- Send an SMSSends an SMS message.
- Update a Call Recorder for an AgentUpdates call recorder settings for an agent.
- Update a ConversationUpdates an existing conversation.
- Update a TaskUpdates an existing task.
- Update Business HoursUpdates an existing set of business hours.
- Watch Business HoursTriggers when new business hours are set.
- Watch EventsTriggers when a subscribed Gladly event occurs.
Healthie modules
- Create a Billing ItemCreates a billing item in the system.
- Create a CommentCreates a new comment.
- Create a ConversationCreates a new conversation in the specified service.
- Create a DocumentCreates a document in the system.
- Create a LocationCreates a location for the specified entity or service.
- Create a NoteCreates a note in the specified service.
- Create a TaskCreates a new task in the specified service.
- Create an AppointmentCreates an appointment with the specified details.
- Create an Appointment RequestCreates an appointment request with specified details.
- Create an AvailabilityCreates an availability entry for a specified time period.
- Delete a Billing ItemDeletes a billing item from the system.
- Delete a CommentDeletes a comment from the service.
- Delete a DocumentDeletes a document from a specified location.
- Delete a LocationDeletes a location from the service.
- Delete a NoteDeletes a note.
- Delete a TaskDeletes a task from the specified service.
- Delete an AppointmentDeletes an appointment from the system.
- Delete an Appointment RequestDeletes an appointment request from the system.
- Delete an AvailabilityDeletes an availability entry from the system.
- Get a Billing ItemRetrieves a billing item by its ID.
- Get a CommentRetrieves a comment from a given service.
- Get a ConversationRetrieves a conversation.
- Get a DocumentRetrieves a document.
- Get a LocationRetrieves a location from the specified service.
- Get a NoteRetrieves a note from the service.
- Get a TaskRetrieves a task.
- Get a UserRetrieves a user's information from the service.
- Get an AppointmentRetrieves an appointment.
- Get an Appointment RequestRetrieves an appointment request.
- Get an AvailabilityRetrieves an availability.
- List Appointment RequestsRetrieves all appointment requests.
- List AppointmentsRetrieves all appointments.
- List AvailabilitiesRetrieves all availabilities from the service.
- List Billing ItemsRetrieves all billing items.
- List CommentsRetrieves all comments.
- List ConversationsRetrieves all conversations.
- List DocumentsRetrieves all documents.
- List LocationsRetrieves all locations.
- List NotesRetrieves all notes.
- List TasksRetrieves all tasks.
- List TransactionsRetrieves all transactions.
- List UsersRetrieves all users.
- Make an API CallPerforms an arbitrary authorized API request.
- Update a Billing ItemUpdates a billing item in the system.
- Update a ConversationUpdates a conversation with new details or modifications.
- Update a DocumentUpdates a document in the specified service.
- Update a LocationUpdates a location with new information.
- Update a NoteUpdates a note with new content based on the provided details.
- Update a TaskUpdates a task with the provided task information.
- Update a UserUpdates a user with new information or changes existing user data.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Gladly and Healthie integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Gladly and Healthie.
Connect your Gladly and Healthie accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Gladly's "Watch Business Hours" fires, WEXTL can "Create a Billing Item" in Healthie. Gladly has 2 triggers (including Watch Business Hours and Watch Events); Healthie has 52 actions (including Create a Billing Item, Create a Comment, and Create a Conversation). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Gladly-to-Healthie automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Gladly (or Healthie) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Gladly + Healthie automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Gladly and Healthie integration.
- Gladly and Healthie integration source code, module specs and credentials implementation.
- Our Gladly and Healthie integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Gladly and Healthie — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Gladly integration information
- Healthie integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library