What actions can I run in LiveHelpNow?

61 actions are available, including "Get Callback Filter Options", "Get Callback Information", and "Get Call History of a Visitor", and more. Run them from any trigger in your automation stack — map fields once and they execute automatically.

Do I need to write code to automate this?

No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but it is never required.

Is the integration secure?

Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.

LiveHelpNow Integrations

Customer support platform for live chat, tickets, callbacks, and help desk operations. Wire LiveHelpNow into AI-assisted support flows — triage in, resolution out.

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Watch CallbacksTriggers when a new callback event occurs.
Watch Canned SetsTriggers when a new canned set is watched.
Watch ChatsTriggers when new chats are received.
Watch TicketsTriggers when a new ticket is created or updated.
Get Callback Filter OptionsRetrieves a list of callback filter options.
Get Callback InformationRetrieves information for the specified callback.
Get Call History of a VisitorRetrieves the call history of a specified visitor.
Get Chat Bot Funnels StatisticsRetrieves statistics from chat bot funnels.
Get Chat Contact ListRetrieves the chat contact list data.
Get Chat InfoRetrieves information about a chat.
Get Chat Survey DetailsRetrieves the details of a chat survey.
Get Chat SurveysRetrieves chat surveys from the service.
Get Daily Account Chat StatisticsRetrieves daily statistics for account chats.
Get Daily Department Chat StatisticsRetrieves daily statistics for department chats.
Get Daily Operator StatisticsRetrieves daily statistics for operators.
Get Navigation History of a VisitorRetrieves the navigation history for a specific visitor.
Get Online StatusRetrieves the online status for a specific account.
Get Online Status for a DepartmentRetrieves the online status for a specified department.
Get Previous Chat MessagesRetrieves previous messages from a specified chat session.
Get Ticket DetailsRetrieves details of a ticket.
Get Visitor InformationGets information for a specific visitor.
List Available Canned SetsRetrieves a list of available canned sets.
List Callback FiltersRetrieves a list of callback filters from the service.
List CallbacksRetrieves a list of callbacks for your account.
List CallbacksRetrieves a list of callbacks for your account based on a generic search.
List DepartmentsRetrieves a list of departments for your account.
List Items in a Canned SetRetrieves a list of items for a given canned set.
List Ticket CategoriesRetrieves a list of ticket categories from the system.
List Ticket FiltersRetrieves a list of ticket filters from the service.
List Ticket Filters OptionsRetrieves a list of available ticket filter options.
List Ticket PrioritiesGets a list of ticket priorities.
List TicketsRetrieves a list of tickets for your account based on a generic search.
List TicketsGets a list of tickets for your account.
List Visitor FiltersRetrieves a list of available visitor filters.
List VisitorsRetrieves a list of visitors for your account.
Watch Chat Contact List DataTriggers when there is an update to the chat contact navigation list data.
Watch Daily ChattersTriggers when daily chatters data is updated.
Watch Online and Offline ActivityTriggers when there is a change in the online or offline status of the operator.
Accept a CallbackAccepts the specified callback in the system.
Accept a ChatAllows an operator to accept a chat conversation request.
Accept a TicketAccepts a specified ticket to process it within the system.
Acknowledge a TicketAcknowledges a specified ticket in the system.
Add a Comment to a TicketAdds a comment to the specified ticket.
Assign a Callback to an OperatorAssigns the specified callback to an operator in the system.
Assign a TicketAssigns a specified ticket to a user or group.
Create a Visitor NoteCreates a new note for a visitor.
Delete a CallbackDeletes the specified callback from the service using the provided identifier or criteria.
Delete a TicketDeletes a specified ticket in the system.
Insert a Chat MessageInserts a chat message into the specified chat.
Insert a Comment into a CallbackInserts a comment into the specified callback.
Make an API CallPerforms an arbitrary authorized API call.
Reassign a CallbackReassigns the specified callback to an operator.
Reassign a ChatReassigns the specified chat to an operator or department.
Reassign a TicketReassigns the specified ticket to a different agent or team.
Resolve a TicketResolves a specified ticket in the system.
Send a Proactive Invitation to a VisitorSends a proactive invitation to a visitor to engage with the service.
Set Typing StatusSets the typing status for the operator or visitor in the specified chat session.
Tag a TicketTags a ticket in the system with specified labels.
Terminate a Chat SessionTerminates the specified chat session.
Update an Attachment Context AssignmentUpdates an attachment context assignment in a specified service.
Update a TicketUpdates the specified ticket with new information or changes.
Update Visitor's Custom InformationUpdates the visitor's custom information in the system.
Upload an AttachmentUploads a LiveHelpNow attachment without assigning it to a chat or ticket context.
Upload an AttachmentUploads a new LiveHelpNow attachment.
Watch Online and Offline Activity for OperatorsTriggers when there is a change in the online or offline status of operators.

When to use LiveHelpNow

Common scenarios where LiveHelpNow automation saves time and reduces manual work.

Trigger workflows automatically when "Watch Callbacks" fires in LiveHelpNow — start multi-step automations without polling or manual checks.
Automate "Get Callback Information" in LiveHelpNow as a workflow step — combine it with triggers, filters, and AI steps for full-pipeline coverage.
Layer "Watch Chats" from LiveHelpNow with filters, transforms, and AI steps to build automations that match your exact business logic.

How to connect

Sign in and approve access — your password is never shared with WEXTL®, and you can revoke access from the provider at any time.

Full API documentation

You’ll be redirected to sign in and approve access — your password is never shared with WEXTL.

Connecting LiveHelpNow to WEXTL®

Field	Type	Help
Client IDRequired	text	The Client ID received when creating your API app. Contact LiveHelpNow to request access to the API BETA.
Client SecretRequired	password	The Client Secret received when creating your API app. Contact LiveHelpNow to request access to the API BETA.

Use in workflow automation

Start from LiveHelpNow’s Watch Tickets trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Add a Comment to a Ticket as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 65 ready-made steps for support work, and every run records what went in and what came back.

LiveHelpNow workflow on the canvas: Watch Tickets then Add a Comment to a Ticket

Frequently asked questions

Common questions about automating LiveHelpNow in your workflows.

LiveHelpNow has 4 triggers, including "Watch Callbacks", "Watch Canned Sets", and "Watch Chats", and more. Use them to start workflows the moment LiveHelpNow events fire — no polling required.

Field

Type

Help

Client IDRequired

text

The Client ID received when creating your API app. Contact LiveHelpNow to request access to the API BETA.

Client SecretRequired

password

The Client Secret received when creating your API app. Contact LiveHelpNow to request access to the API BETA.

Use in workflow automation

Start from LiveHelpNow’s Watch Tickets trigger and the run begins the moment there’s something new — no cron job to babysit, no one remembering to check.

Add Add a Comment to a Ticket as the next step, then branch, filter or hand off to the rest of your stack. The whole path stays on one canvas your team can read.

This integration brings 65 ready-made steps for support work, and every run records what went in and what came back.

LiveHelpNow Integrations

When to use LiveHelpNow

How to connect

Use in workflow automation

Frequently asked questions

LiveHelpNow Integrations

When to use LiveHelpNow

How to connect

Connect LiveHelpNow to any app in workflows

Use in workflow automation

Frequently asked questions

Connect LiveHelpNow to any app in workflows

Connect LiveHelpNow to any app in workflows

Connect LiveHelpNow to any app in workflows

LiveHelpNow Integrations

LiveHelpNow triggers and actions

When to use LiveHelpNow

How to connect

Use in workflow automation

Frequently asked questions

What triggers does LiveHelpNow support?

What actions can I run in LiveHelpNow?

Do I need to write code to automate this?

Is the integration secure?

LiveHelpNow Integrations

LiveHelpNow triggers and actions

When to use LiveHelpNow

How to connect

Connect LiveHelpNow to any app in workflows

Use in workflow automation

Frequently asked questions

What triggers does LiveHelpNow support?

What actions can I run in LiveHelpNow?

Do I need to write code to automate this?

Is the integration secure?

Connect LiveHelpNow to any app in workflows

Connect LiveHelpNow to any app in workflows

Connect LiveHelpNow to any app in workflows