STEP 1
Select LiveHelpNow in workflow
Pick LiveHelpNow app in the workflow builder [4] - just one click to select the app.
LiveHelpNow Integration
Customer support platform for live chat, tickets, callbacks, and help desk operations. Bring LiveHelpNow into AI assisted support workflows for faster triage and follow up. Start from Watch Callbacks and let Get Call History of a Visitor or Get Callback Filter Options handle the next step automatically.
3-day trialCancel anytimeUp to 10 minutes quick set up
- GDPR
- Data Encryption
- 2FA
- Local Data Region
Supported triggers and actions for LiveHelpNow integration
Triggers can detect changes in LiveHelpNow and run actions that can create, search or modify data inside LiveHelpNow automatically [3] — exactly how you set them.
- Watch CallbacksTriggers when a new callback event occurs.
- Watch Canned SetsTriggers when a new canned set is watched.
- Watch ChatsTriggers when new chats are received.
- Watch TicketsTriggers when a new ticket is created or updated.
- Get Call History of a VisitorRetrieves the call history of a specified visitor.
- Get Callback Filter OptionsRetrieves a list of callback filter options.
- Get Callback InformationRetrieves information for the specified callback.
- Get Chat Bot Funnels StatisticsRetrieves statistics from chat bot funnels.
- Get Chat Contact ListRetrieves the chat contact list data.
- Get Chat InfoRetrieves information about a chat.
- Get Chat Survey DetailsRetrieves the details of a chat survey.
- Get Chat SurveysRetrieves chat surveys from the service.
- Get Daily Account Chat StatisticsRetrieves daily statistics for account chats.
- Get Daily Department Chat StatisticsRetrieves daily statistics for department chats.
- Get Daily Operator StatisticsRetrieves daily statistics for operators.
- Get Navigation History of a VisitorRetrieves the navigation history for a specific visitor.
- Get Online StatusRetrieves the online status for a specific account.
- Get Online Status for a DepartmentRetrieves the online status for a specified department.
- Get Previous Chat MessagesRetrieves previous messages from a specified chat session.
- Get Ticket DetailsRetrieves details of a ticket.
How to integrate LiveHelpNow in automation workflow?
3 simple steps to make your LiveHelpNow connected with other apps in automation workflows on WEXTL. Up to 10 minutes integration set up.
STEP 2
Connect LiveHelpNow
When prompted, authorize access to LiveHelpNow in WEXTL once. LiveHelpNow credentials are encrypted and never shared with WEXTL. Authorization will be reused in any future API calls [3].
WEXTL wants to integrate with your LiveHelpNow account. Approve?
STEP 3
Build a workflow
Build your workflow with LiveHelpNow yourself or with WEXTL® AI Builder. Connect LiveHelpNow to any available integrations [5], or use HTTP node to go beyond them.
LiveHelpNow
How LiveHelpNow connects and integrates with WEXTL
Save and approve your credentials once — WEXTL® stores authorization information encrypted and reuses the authentication whenever LiveHelpNow app is called in workflows. That allows your support automations to run without your attention, per defined schedule [7]. Explore documentation [6] for a detailed list of fields that LiveHelpNow supports.
The following table illustrates what fields LiveHelpNow integration require during authorization flow inside our workflow builder [4].
Video slide demonstrates how LiveHelpNow is connected in WEXTL builder [4].
| Field | Type | Help |
|---|---|---|
Client IDRequired | text | The Client ID received when creating your API app. Contact LiveHelpNow to request access to the API BETA. |
Client SecretRequired | password | The Client Secret received when creating your API app. Contact LiveHelpNow to request access to the API BETA. |
Connect LiveHelpNow to popular apps on WEXTL
Enter a name of the other app you want to sync with LiveHelpNow below. Click on selected app to explore integration options with LiveHelpNow. If the app you search for is not available in WEXTL yet, you can use HTTP node [10] instead to integrate it directly.
Example automation with LiveHelpNow integration
Select Watch Tickets trigger from LiveHelpNow - this will be a starting point in your automation. Whenever event happens in LiveHelpNow, workflow will start [7] from Watch Tickets node.
Search for Add a Comment to a Ticket, connect it as the next step of integration sequence. You can use filters between Watch Tickets and Add a Comment to a Ticket, so only important data pass from Watch Tickets to the next step. WEXTL gives you full control over the process of LiveHelpNow automation. All parts of workflow are visible on the canvas [4].
LiveHelpNow on WEXTL has 65 modules for crafting support automations. Explore LiveHelpNow documentation for more.
Video slide demonstrates how Watch Tickets and Add a Comment to a Ticket [6] nodes are used in LiveHelpNow workflow.
Frequently asked questions
Common questions about automating LiveHelpNow in your workflows.
LiveHelpNow has 4 triggers, including "Watch Callbacks", "Watch Canned Sets", and "Watch Chats", and more. Triggers are start points of the workflow, and automations may start from them.
Integration has 61 actions, including "Get Call History of a Visitor", "Get Callback Filter Options", and "Get Callback Information", and more. Refer to our LiveHelpNow Documentation for detailed inputs and outputs.
No. Most automations are built visually on the canvas by picking triggers, actions, and mapping fields. You can add custom JavaScript with Functions when advanced logic is needed — but our customers do that in rare cases [4].
Yes. Connections are authenticated per account, credentials are encrypted at rest, and you can enforce approvals and team-level access controls on any automation.
The LiveHelpNow integration on WEXTL runs directly on its vendor public API — every field name, authentication method, and rate limit is controlled by LiveHelpNow official API and covered in documentation [3]. WEXTL handles the request signing and pagination for you.
Absolutely. Where LiveHelpNow provides native webhooks, you can use instant triggers to eliminate polling delay. For custom webhooks, WEXTL offers Custom Webhook node, so you can start automation whenever LiveHelpNow or any other service sends event to webhook URL.
WEXTL is an AI-first visual canvas. The platform allows you to describe automation in plain text — and AI will wire nodes for LiveHelpNow inside the workflow builder [4]. You can also use built-in workflow nodes (AI Agent, Human in the Loop, Condition, Aggregate Results) in pair with LiveHelpNow modules to craft complex integration flows with branches, filtering, and conditional logic. There are absolutely no limits of what you can build.
References
List of sources used to gather information about the LiveHelpNow integration.
- LiveHelpNow integration source code, module specs and credentials implementation.
- Internal LiveHelpNow integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official LiveHelpNow vendor API documentation — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® Visual Workflow Builder, anonymized data from our technical support team.
- WEXTL® Apps Library
- WEXTL® LiveHelpNow App Documentation
- WEXTL® Workflow Scheduler
- WEXTL® HTTP node documentation