STEP 1
Connect Deskpro and LiveHelpNow
Save credentials in WEXTL once. We store them encrypted and reuse the authorization across every workflow [3]. No coding or API skills required.
Deskpro and LiveHelpNow Integration
Keep Deskpro and LiveHelpNow in sync by integrating their events and actions. When support events happen in Deskpro, update the LiveHelpNow automatically - without any line of code in visual workflow builder.
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Learn about Deskpro and LiveHelpNow
Detailed info you need to know about Deskpro and LiveHelpNow integrations in WEXTL. Explore which modules apps support and how you connect them.
LiveHelpNow
Customer support platform for live chat, tickets, callbacks, and help desk operations. [6]
How to connect Deskpro to LiveHelpNow
Set up your Deskpro and LiveHelpNow integration in 3 simple steps [2] — no coding required. Up to 10 minutes setup.
STEP 2
Build a workflow
Paste selected Deskpro and LiveHelpNow nodes onto the canvas [4], or describe what you want and WEXTL wires the flow together with AI Builder.
STEP 3
Map your data
Choose which fields need to sync between Deskpro and LiveHelpNow. Use filters or leverage a JS custom code step in between — everything is on the canvas.
How does the integration between Deskpro and LiveHelpNow work in WEXTL?
WEXTL exposes actions and triggers for Deskpro and LiveHelpNow that help you connect apps and automate repetitive tasks [1]. A trigger is an event that happens, an action — a step that performs when the event has occurred.
Deskpro triggersLiveHelpNow actions
Deskpro modules
- Approve an ApprovalApproves an approval process or request.
- Cancel an ApprovalCancels an approval request currently in process.
- Create a New Community TopicCreates a new community topic.
- Create a TaskCreates a new task in the specified task list.
- Create a TicketCreates a new ticket in the system.
- Create a Ticket ApprovalCreates a new ticket approval in the system.
- Create a User ChatCreates a new user chat.
- Create an Agent ChatCreates a new agent chat.
- Create an Agent Chat MessageCreates a new agent chat message.
- Create an Agent TeamCreates a new agent team in the system.
- Create an Approval TemplateCreates a new approval template in the system.
- Create an Approval TypeCreates a new approval type in the system.
- Create an ArticleCreates a new article.
- Create an Article Custom FieldCreates a new custom field for an article.
- Create User Chat MessagesCreates new user chat messages.
- Delete a Community TopicRemoves a community topic from the system.
- Delete a TaskRemoves a task.
- Delete a TicketDeletes a ticket in the system.
- Delete a User ChatDeletes a user chat from the system.
- Delete an AgentDeletes an agent from the system.
- Delete an Agent ChatDeletes an existing agent chat.
- Delete an Agent Chat MessageDeletes an agent chat message from the conversation.
- Delete an Agent GroupDeletes details for a specific agent group.
- Delete an Agent TeamDeletes details for a specific team group.
- Delete an Approval TemplateDeletes an approval template.
- Delete an Approval TypeDeletes an approval type from the system.
- Delete an ArticleDeletes an article from the database or content management system.
- Delete Article Custom FieldsRemoves an article custom field.
- Download an Article as PDFDownloads an article as a PDF file.
- Get a Community TopicRetrieves a community topic.
- Get a JobRetrieves a job based on a specified ID or criteria.
- Get a TaskRetrieves a task from the service.
- Get a TicketRetrieves a ticket based on specified criteria.
- Get a User ChatRetrieves a user chat.
- Get Agent Group CountRetrieves the count of agent groups.
- Get Agent Team CountRetrieves the count of agents in a team.
- Get Agents CountRetrieves the count of all agents.
- Get Agents' Extended ModelsRetrieves all agents' extended models.
- Get an AgentRetrieves details for a specific agent.
- Get an Agent ChatRetrieves a new agent chat.
- Get an Agent Chat MessageRetrieves an agent chat message.
- Get an Agent GroupRetrieves details for a specific agent group.
- Get an Agent TeamRetrieves details for a specific agent team.
- Get an Approval TemplateRetrieves details for an approval template.
- Get an Approval Template CountRetrieves details for an approval template count.
- Get an Approval TypeRetrieves the details for an approval type.
- Get an Approval Type CountRetrieves details for an approval type count.
- Get an ArticleRetrieves details for an article.
- Get Approval Responses CountRetrieves the count of approval responses.
- Get Article CountRetrieves the count of all articles.
LiveHelpNow modules
- Accept a CallbackAccepts the specified callback in the system.
- Accept a ChatAllows an operator to accept a chat conversation request.
- Accept a TicketAccepts a specified ticket to process it within the system.
- Acknowledge a TicketAcknowledges a specified ticket in the system.
- Add a Comment to a TicketAdds a comment to the specified ticket.
- Assign a Callback to an OperatorAssigns the specified callback to an operator in the system.
- Assign a TicketAssigns a specified ticket to a user or group.
- Create a Visitor NoteCreates a new note for a visitor.
- Delete a CallbackDeletes the specified callback from the service using the provided identifier or criteria.
- Delete a TicketDeletes a specified ticket in the system.
- Get Call History of a VisitorRetrieves the call history of a specified visitor.
- Get Callback Filter OptionsRetrieves a list of callback filter options.
- Get Callback InformationRetrieves information for the specified callback.
- Get Chat Bot Funnels StatisticsRetrieves statistics from chat bot funnels.
- Get Chat Contact ListRetrieves the chat contact list data.
- Get Chat InfoRetrieves information about a chat.
- Get Chat Survey DetailsRetrieves the details of a chat survey.
- Get Chat SurveysRetrieves chat surveys from the service.
- Get Daily Account Chat StatisticsRetrieves daily statistics for account chats.
- Get Daily Department Chat StatisticsRetrieves daily statistics for department chats.
- Get Daily Operator StatisticsRetrieves daily statistics for operators.
- Get Navigation History of a VisitorRetrieves the navigation history for a specific visitor.
- Get Online StatusRetrieves the online status for a specific account.
- Get Online Status for a DepartmentRetrieves the online status for a specified department.
- Get Previous Chat MessagesRetrieves previous messages from a specified chat session.
- Get Ticket DetailsRetrieves details of a ticket.
- Get Visitor InformationGets information for a specific visitor.
- Insert a Chat MessageInserts a chat message into the specified chat.
- Insert a Comment into a CallbackInserts a comment into the specified callback.
- List Available Canned SetsRetrieves a list of available canned sets.
- List Callback FiltersRetrieves a list of callback filters from the service.
- List CallbacksRetrieves a list of callbacks for your account.
- List CallbacksRetrieves a list of callbacks for your account based on a generic search.
- List DepartmentsRetrieves a list of departments for your account.
- List Items in a Canned SetRetrieves a list of items for a given canned set.
- List Ticket CategoriesRetrieves a list of ticket categories from the system.
- List Ticket FiltersRetrieves a list of ticket filters from the service.
- List Ticket Filters OptionsRetrieves a list of available ticket filter options.
- List Ticket PrioritiesGets a list of ticket priorities.
- List TicketsGets a list of tickets for your account.
- List TicketsRetrieves a list of tickets for your account based on a generic search.
- List Visitor FiltersRetrieves a list of available visitor filters.
- List VisitorsRetrieves a list of visitors for your account.
- Make an API CallPerforms an arbitrary authorized API call.
- Reassign a CallbackReassigns the specified callback to an operator.
- Reassign a ChatReassigns the specified chat to an operator or department.
- Reassign a TicketReassigns the specified ticket to a different agent or team.
- Resolve a TicketResolves a specified ticket in the system.
- Send a Proactive Invitation to a VisitorSends a proactive invitation to a visitor to engage with the service.
- Set Typing StatusSets the typing status for the operator or visitor in the specified chat session.
Explore alternative integrations
There are other apps [9] supported by WEXTL that can be paired with Deskpro and LiveHelpNow integrations. Pick any from the list below if the current combination isn't the one you need.
Frequently asked questions
Common questions about connecting Deskpro and LiveHelpNow.
Connect your Deskpro and LiveHelpNow accounts once, pick a trigger in one app and an action in the other, then map the fields so data flows automatically between them. [3]
Example: when Deskpro's "Watch Agent Chats Messages" fires, WEXTL can "Accept a Callback" in LiveHelpNow. Deskpro has 18 triggers (including Watch Agent Chats Messages, Watch Agent Groups, and Watch Agent Team); LiveHelpNow has 61 actions (including Accept a Callback, Accept a Chat, and Accept a Ticket). Add filters and transforms between steps when you need them. [1]
Yes — the integration works in both directions. Use each app's triggers to start a workflow and the other app's actions to update it. [2]
No. Deskpro-to-LiveHelpNow automations are built visually on the canvas. You can optionally add custom JavaScript with Functions when you need advanced logic. [4]
Yes. Trigger-based automations start the moment Deskpro (or LiveHelpNow) fires a new event — webhook-backed apps run within seconds, and polling-only apps re-check on a schedule you control. [7]
A first automation typically takes 5–10 minutes: connect each app's credential once, drop a trigger + action onto the canvas, map the fields, and turn the workflow on.
You can build your Deskpro + LiveHelpNow automation on a 3-day trial with every feature unlocked. Cancel anytime. For your protection, a small deposit is charged to your card when your trial starts. It counts toward your first payment and is non-refundable. [8]
References
List of sources used to gather information about the Deskpro and LiveHelpNow integration.
- Deskpro and LiveHelpNow integration source code, module specs and credentials implementation.
- Our Deskpro and LiveHelpNow integration documentation, structured input and output parameters, scopes, and authentication methods.
- Official vendor API documentation for Deskpro and LiveHelpNow — used to verify field meanings, authentication flows, and anything our own specs don't fully capture.
- WEXTL® visual workflow builder, anonymized data from our technical support team.
- Deskpro integration information
- LiveHelpNow integration information
- WEXTL® Scheduling
- WEXTL® Pricing and Trial
- WEXTL® Apps Library